Heroes & Generals is a free-to-play MMOFPS where Germany, United States and Soviet Union fight for victory in one grand online war. You fight and make friends as a team, and no matter if you play as Infantry, Tank crew, Fighter pilot, Paratrooper, Recon, or General you make a difference in the war.
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Julkaisupäivä:
18. loka, 2016
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25. syyskuu

Server Issue update - September


We are currently experiencing some server issues resulting in crashes and redeploys. We’ll do our best to keep you informed of what is going on and the progress of fixes! 

For the most up-to-date information on server status, please follow the H&G Server Status Twitter feed - https://twitter.com/hgserverstatus.

UPDATE: SEPTEMBER 26TH, 2017 – 12:00 CEST

What do we know?
We are monitoring the servers closely to get more info. After moving to a new server, we have not seen any crashes overnight, but this is not a secure indication of the issues being fixed.


What are we doing to fix the issue?
We are analysing the data we got from the memory dumps to see if we can pinpoint what went wrong and if it is a hardware issue. Then see if we can identify this type of errors earlier so we can fix it faster if other hardware develops same issues. We have added resources to the servers to ensure that this was not caused by hardware limits


Whats is new since the last update?
Currently we’ll continue to run on the secondary server (it has the same specs as the main one).

How do I know if this affects me?
Last night we have not seen any crashes. So currently you should not see any difference.

When can we expect a fix?
We have to be careful so we know the servers are working correctly before we declare them ‘fixed’ – so for now, next update will be today Wednesday 27SEP17 at 12:00 CEST.

What are you going to do to make up for this?
All active Veteran Memberships are paused when servers are offline. All active Ribbon Boosters are completely reset to be used again at your convenience. When we are past this episode and the servers are stable again we promise to make it up to you guys! We have seen some great suggestions in the forum and we hear you.


Sorry for the inconvenience. 

----
Update: September 25th, 2017 – 16:00 CEST
What do we know?
Over the last week we have seen a number of server crashes and general instability in the servers. Some of these issues has been fixed in hotfixes, but not all. Defective RAM blocks has been ruled out.

What are we doing to fix the issue?
We are still eliminating areas that could be the culprit. We have added more debugging tools and we are taking down the main war server (without it crashing) to get a complete memory dump that we can analyze. Meanwhile the game will continue to run on the secondary identical war server with the same version of the game.

Whats is new since the last update?
We have eliminated some sources of error and are now focusing on getting at server memory dump on the operating table for detailed analysis.

How do I know if this affects me?
You may have experienced disconnects, battles ending prematurely if the server crashes and seeing way too much of the “Server Down for Maintenance” screen. 

When can we expect a fix?
We are working as fast as we can on gathering more information while simultaneously standing by to restart any servers that might crash.

What are you going to do to make up for this?
All active Veteran Memberships are paused when servers are offline. All active Ribbon Boosters are completely reset to be used again at your convenience. When we are past this episode and the servers are stable again we promise to make it up to you guys!

Sorry for the inconvenience. 


-----------

Update: September 25th, 2017 – 12:00 CEST
What do we know?
Over the last week we have seen a number of server crashes and general instability in the servers.

What are we doing to fix the issue?
We are eliminating areas that could be the culprit. And adding more debugging tools to help pinpoint the issues. 

Whats is new since the last update?
We have changed the physical ram blocks on servers to be certain that the reason wasn’t hardware specific. 

How do I know if this affects me?
You may have experienced disconnects, battles ending prematurely if the server crashes and seeing way too much of the “Server Down for Maintenance” screen. 

When can we expect a fix?
We are working as fast as we can on gathering more information while simultaneously standing by to restart any servers that might run out of memory or crash.

What are you going to do to make up for this?
All active Veteran Memberships are paused when servers are offline. All active Ribbon Boosters are completely reset to be used again at your convenience. When we are past this episode and the servers are stable again we promise to make it up to you guys!

For the most up-to-date information on server status, please follow the https://twitter.com/hgserverstatus.

Sorry for the inconvenience. 
39 kommenttia Lue lisää

21. syyskuu

Letter from the CEO #1

Soldiers,

I thought I would give you an update on what we are working on as I want to keep my promise to keep the players involved in what we do.

I want to remind everyone that I am reading your messages, posts and threads, I know my teammates do too. We realise we need to give you more quality feedback on what we do, and answer your questions better.

We have started a more active participation in forums, Developer Q&A & Why sessions with Reto.RedBjarne our Game Director and other initiatives will be unveiled in the coming weeks.

We decided to lift the NDA on the Reto Reference Regiment in the forum to let you access this interesting content and engage in the conversation.

In the coming weeks we will increase the visibility on what we are working on at very early stages so you can give us more feedback.

I also asked the team to come back to you guys and restate what the game is and what it is not, how it will evolve in the coming months.

I want Heroes & Generals to be a polished, optimized and fun experience for all. This will take time and will require us to focus on some tasks that will not always necessarily be visible to you but that we need to prioritize in order to increase our velocity. We will keep you updated, and we are counting on your support and involvement during this transition to a better service.

I also need our company RETO-MOTO to be more visible in the eyes of the players and of the game industry. We have very talented folks here, who founded IO Interactive, created the Hitman series, others who joined along the way with additional sets of incredible talent. We want to show that we are bigger than Heroes & Generals and share our values and mission as a team.

While respect always needs to be mutual, trust is not something that is given to anyone. We at RETO-MOTO understand that we will need to earn it through our capacity to deliver. While you may have not always seen it, we are a team of dedicated, passionate and talented individuals and we are up for the challenge. We will get it done.

I will continue to update you from time to time on our progress. I know my teammates are looking forward to it as well.

Best
Reto.JM

232 kommenttia Lue lisää

Steam Greenlight

Tietoja pelistä

Heroes & Generals is the ultimate WW2 game – a free-to-play Massively Multiplayer Online First Person Shooter set in WW2, where Germany, the United States and the Soviet Union fight for victory in one grand persistent online war fought by players across the world.

No matter if you play as Infantry, Tank crew, Fighter pilot, Paratrooper, Recon, or as a General taking strategic decisions – everything you do makes a difference in the war.

There is a great variety of authentic weapons and vehicles accessible in the game such as the effective US M1A1 Thompson submachine gun, the legendary German Panzer V Ausf G. ‘Panther’ tank, the excellent Soviet Yak-9B fighter plane, and even a bicycle! The arsenal is constantly growing as updates for the game are released regularly.

In Heroes & Generals your team always has your back. Every single player makes a difference, but you win, lose and make friends as a team. With a growing and welcoming community and a focus on teamplay, Heroes & Generals wants to bring players together and have them make friends from all around the globe.

Make a Difference – Fight for Friends!

Järjestelmävaatimukset

    Vähintään:
    • Käyttöjärjestelmä: Windows 7, 8 or 10
    • Prosessori: 2GHz CPU w. SSE3 instruction set- dual-core
    • Muisti: 3 GB RAM
    • Grafiikka: ATI HD 4810/NVIDIA 9600 GT or above (with >512mb RAM)
    • DirectX: Versio 11
    • Verkko: Laajakaistayhteys
    • Tallennus: 2 GB vapaata muistia
    • Äänikortti: DirectX compatible
    Suositus:
    • Käyttöjärjestelmä: Windows 7, 8 or 10
    • Prosessori: Intel i5 processor or higher / AMD Phenom II X6 or higher
    • Muisti: 4 GB RAM
    • Grafiikka: NVIDIA GeForce GTX 560 series or higher / AMD HD 6870 or higher
    • DirectX: Versio 11
    • Verkko: Laajakaistayhteys
    • Tallennus: 3 GB vapaata muistia
    • Äänikortti: DirectX compatible
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