Whenever you play a MMO published by a Chinese or Korean corporation, you can expect certain aspects of the game and payment model to be different. Neverwinter is no exception. This game happens to be run by a Chinese corporation called Perfect World Entertainment. It is their "North American" division of Perfect World.
The big issues brought up by many North American and EU players is Pay2Win. Something that is rampant and very accepted and acceptable in Chinese, Korean, and SEA cultures among PC games. Neverwinter is an attempt to get away from some prevalent Pay2Win features otherwise present in their Chinese counter-parts and to a degree, has almost found a acceptable amount for NA players in their action games, such as Blacklight Retribution and especially Tourchlight. But these are exceptions to the rule, and they are not MMOs.
Neverwinter does have Pay2Win aspects, make no mistakes. Without paying any cash, it will require a player months to be on equal footing compare to what a paying customer can achieve in a week or two if they take their time.
These aren't the things I personally have an issue with the game though. Because, with the exception of the price of coalescent wards constantly on the rise, an item required to craft high level weapon and armor enchants, most things a player can attain in a few months play, if their okay with settling for rank 7 and 8, maybe rank 9 enchants, instead of rank 10s.
The issue I have with PWE is that forum discussions about the game among players almost exclusively happens on their official forums, which are heavily censored. Not surprising coming from a corporation that formed in Beijing, outside of China's Special Economic Zone(SEZ), their quasi-capitalist zones. Even though these areas aren't officially ran as communist zones, their strongest political party remains the communist party, and many North American and EU peoples would be unable to differentiate between the two because their are so many similarities to a full communist ran country.
To get a quick idea of internet censorship in china, check out the wikipedia of Internet Censorship in China.http://en.wikipedia.org/wiki/Internet_censorship_in_the_People's_Republic_of_China
Here is another link to a similar topic, a news.aky.com journalist story about Facebook having issues entering the Chinese scene because of internet censorship.http://news.sky.com/story/1206329/the-great-firewall-blocking-facebook-in-china
You don't have to read those links, they are just to give you an idea about why a corporation in a different culture might have different views of what's acceptable.
Discussions about Pay2Win, so that potential customers can decide whether they want to invest time into this game or not, are full censored on the official forums.
Drop chances for dungeons are censored on the official forums, luckily these are large enough chances that they are generally well known, just don't post on the forums.
Drop chances for lockboxes, which function as in-game gambling using Zen(cash) are fully censored and users can be banned from the forums for posting results of their findings. Users that have opened over a thousand lockboxes worth thousands of dollars, have been censored and banned for posting their results.
Please individuals reading this, understand that when I say gambling, I mean wagering money for the chance of something of value, in this case, in game items. I actually saw a PWE forum moderator that tell somebody that whether something is considered gambling or not is only determined by a court of law instead of the definition of the word and what the large majority of people understand it to be.
It is believed among some individuals whom commonly open large amounts of lockboxes, that the chance to receive the rare item in them, which typically sale for between 300k-1m AD, which is equivalents to the price of 6-20 *keys, that the chance for an item fluctuates depending on a proprietary algorithm, and that a player's chance can be higher or lower depending on how long it has been since the last grouping of rare items were distributed from the boxes.
Of course their is no way to know this, all we can know, is that it's over a 99.99% probability that a player has less than a 1% chance to receive a $10 per box, which costs $1.25 to open. That it takes over $120.00 in keys purchased through PWE to average 1 of these $10 items.
One of the excuses moderators of the PWE forums use to delete such threads, is that players present the data as factual drop chances, but that they can't know for sure because it's a proprietary system. Not only is this not true, because the players have only presented this information as data representative of a sample, but is in actuality only used as an excuse to censor the information from the players. It is PWE forum policy to censor this information, they are the most strict regarding winning from their lockboxs.
It's important to understand that this is a form of gambling that is not only unregularted, but is completely proprietary with chances and even results of other players kept secret. There is a reason this kind of secrecy isn't allowed in any gambling recognized by a regulatory body. It is for this reason it is unsurprising, that any discussion about winning rates be kept completely secret, and any discussion of Neverwinter's lockbox system being compared to gambling being a bannable offense.
It is my belief that PWE, being a branch of a Chinese corporation, doesn't understand that this kind of censorship is unacceptable to North American and EU players. It is understandable that they don't understand this, but a corporation will have no idea that it is unacceptable to their customers unless we say so. The problem is they censored us!