The developer and publisher for this game treat their playerbase as cows to be milked with overpriced micro-transactions and have proven not to be above actively neutering play options in an effort to squeeze more cash out of players.
On the official forums of the publisher a 'discussion' thread was started by the developer on a very controversial change regarding the game's hit point healing mechanic. This triggered an unforeseen and unprecedented unanimous response to a change that everyone was up in arms against. This thread eventually grew into 30(!) pages of nothing but negative feedback, ranging from warnings that the change would break the game, to full blown alternate solutions (solutions to a problem that many don't even acknowledge exists). But most of all; people calling it out for the cash grab that it was.
This was the last in a long, long line of controversial changes to the detriment of the quality of the game. This time though, the response got ugly enough for one of the actual forum moderators
to stand up and abuse his moderator powers by stealth-editing the developer's opening post by adding an additional line of text to the section that clarified the reasoning behind the change to the healing mechanic. Said added line simply stated: "also: money", a blatant jab at the conduct of the publisher and developer over the course of this history of changes aimed at pumping up the monetization in the game.
As of this writing, said moderator has been banned, the developer's one-sided idea of a 'discussion' has ended and the change has been pushed through unaltered and in full effect immediately, game-wide. Including taking effect in running PvP or PvE events close to finishing time, where people were already deeply invested into strategizing their finishing runs.
The current fallout is enormous. The developer is silent. And why wouldn't they be, when their admitted business credo is "this too shall pass": From Al's Game Blog, article: "Handling balance changes":
"This too shall pass – While you need to expect and accept that there will be a backlash and the first couple of days will be painful, give it a few days before you judge the results. In the early days of MPQ, Ragnarok was massively overpowered and the day we changed it players were furious. A week later, it was no longer a topic of widespread conversation."
(For the record; try mentioning Ragnarok to some of the veteran players and find out just how much it is 'no longer a topic of widespread conversation'.)