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On Hold - Call Center Simulator
A dark comedy call center simulator where you answer calls, verify identities, catch fraudsters, and run side hustles under your supervisor's watchful eye. The queue never empties. The pay never improves.

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Features
Languages:
Interface Full Audio Subtitles
English ✔ ✔ ✔

Coming Soon To Early Access

The developers of this game intend to release as a work in progress, developing with the feedback of players.

Note: Games in Early Access are not complete and may or may not change further. If you are not excited to play this game in its current state, then you should wait to see if the game progresses further in development. Learn more

What the developers have to say:

Why Early Access?

“On Hold has a complete core loop - answer calls, catch fraudsters, run side hustles, survive the day, but the call script library is still growing and we want player feedback to shape what gets added. Early Access lets us ship a playable, polished experience now while continuing to expand the scenarios, office events, and career mechanics based on what resonates.”

Approximately how long will this game be in Early Access?

“We expect around 6–12 months. The game is already feature-complete for its core systems; the Early Access period is for content expansion and balancing based on community response.”

How is the full version planned to differ from the Early Access version?

“We plan to add more call scenario types (including a deeper identity verification system with multi-factor checks and social engineering attempts), additional office events and characters, expanded career progression, and more side-hustle mechanics. The full version will also include a larger pool of caller scripts, more flavour dialogue, and any quality-of-life improvements flagged by the community during Early Access. The core gameplay loop, and all current content, is present and complete in the Early Access build.

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What is the current state of the Early Access version?

“The game is fully playable from day one. The core systems - inbound call handling, identity verification, fraud and scam detection, cold calling, side hustles, and office life events, are complete and stable. There are multiple days of career progression, a full upgrade shop, Steam achievements, and a handful of hidden secrets to discover. The main area still growing is call scenario variety; we plan to add more scripts and caller types throughout Early Access.”

Will the game be priced differently during and after Early Access?

“We plan to raise the price slightly when we leave Early Access, as the content library will be meaningfully larger by then. Players who support the game early will get the best price.”

How are you planning on involving the Community in your development process?

“We'll be reading Steam Discussions and reviews actively. Feedback on call scenario difficulty, pacing, and which side mechanics land well will directly shape what we prioritize. We plan to post update notes in the community hub as new content ships, and if a particular mechanic or scenario type proves popular, we'll expand it.”
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About This Game

You are Employee #4471. Your headset works. Your chair does not.

Survive the shift at Nimbus Telecom — a call center where the customers are unreasonable, the metrics are merciless, and your floor supervisor Rajeev is always watching.

The Job


Answer calls. Verify identities. Handle complaints, billing disputes, and accidental upgrades. Every caller has a mood, a patience meter, and a story. Most of them are lying about at least one part of it.

  • Fully voiced call engine — real recorded voice lines for every caller type, routed through a telephone EQ chain
  • Multi-factor identity verification — account numbers, dates of birth, last payment amounts, addresses. Real fraudsters know the name. Smart ones know the address too.
  • Branching dialogue — callers that vent, go irate, hang up, or warm up depending on how you handle them
  • Response judgment — some calls hand you a menu of replies with no hint which one fits. Read the room. The wrong "explanation" only makes it worse.
  • Call out bad info — challenge a caller whose details don't add up. If they fumbled a digit, they'll correct it. If their info was fine, you just accused a paying customer of lying.
  • CRM actions — Resolve, Escalate, Upsell, Issue Refund, Flag as Fraud, Schedule Callback, Apply Loyalty Offer. Pick wrong and it goes in your file.
  • Account lockout system — three failed security checks and the account freezes
  • Dead air detection — leave the caller waiting too long and their mood tanks
  • Consequences arrive by email — botch a call and the customer may complain to Rajeev overnight... or may not. Smooth them over before they hang up and you might just get away with it.
  • Weekly performance reviews — CSAT scores, resolution rates, handle time. Fall below quota and Rajeev stops being politely disappointed.
  • Two lines, one headset — inbound customers ring on LINE 1, outbound cold calls run on LINE 2. Switch between them mid-shift; whoever you put on hold only waits so long before hanging up.

The Side Hustle


The base salary is not enough. Fortunately the lead database is right there and D.D. pays cash.

  • Cold call outbound leads — dial prospects between inbound calls, close deals for commission
  • Unethical methods — fake surveys, fear pitches, unauthorized add-ons. High risk. Higher reward. Don't get caught.
  • Dead drops — export the lead sheet, leave it under your desk. D.D. handles the rest. Probably.
  • Cramming — sneak an unrequested add-on onto a verified account. Compliance is watching.
  • D.D. escalation arc — a deepening arrangement with unknown consequences

The Lead Market


The free daily lead sheet is just the start. A world of up to 100,000 unique people sits in the directory — most of them aren't Nimbus customers at all.

  • LeadMart — buy prospect packages with your own money: warm pre-screened leads, bulk cold lists, premium dossiers, and a "no questions asked" bundle from D.D.
  • Win them over — most prospects are already with a rival telecom (Vortex Mobile, Pinnacle Fiber, Orbital One, and more). Every rival has a public weakness. Lean on it, beat their price, and poach the customer.
  • Closing converts — every cold call you win turns a stranger into a Nimbus subscriber. Switchers carry the fattest commissions.
  • Your lead book — purchased leads persist across days in CustomerDeck's new Leads tab. Dial them whenever your inbound queue is clear.
  • Contracts fight back — prospects locked into sticky rival contracts are harder to flip; unconnected households are easy wins.

The Office


Your cubicle is a 3D first-person space. Things happen in it.

  • Rajeev patrols the floor every few minutes with a clipboard. Every grift you run while he's watching doubles in risk.
  • Fernando Jr. is your desk plant. Water him daily. He remembers if you don't.
  • Gerald is a pigeon on the windowsill. He is stressed. Feeding him helps you both.
  • Invoice is a tiny horse that sometimes crosses the office. Nobody reacts. His name is Invoice.
  • The printer jams. You can fix it for $2. IT will not.
  • Someone microwaves fish. You know who.
  • System outages — CRM goes down mid-shift. The calls don't stop.
  • Fire drill — mandatory evacuation. The queue pauses. Rajeev does not look pleased.
  • Stress meter — calls, hold time, and bad reviews pile it on. Manage it with your coffee mug (3 sips a day), a once-daily break, or a trip to the vending machine.
  • VendX Pro™ — the break room vending machine. Snacks, energy drinks, stress relief, and one mystery button you probably shouldn't press twice.

Three Ways This Ends


Stay long enough and the job stops being just calls.

  • Climb — string together enough good weeks and Rajeev offers you a supervisor desk. Review other agents' escalation calls instead of taking your own. Running grifts gets harder to hide from up there.
  • Get deeper — D.D.'s "arrangement" doesn't stay simple. What starts with a photographed lead sheet can end in wire transfers — and D.D. doesn't owe you anything once you're no longer useful.
  • Get out clean — cooperate with Compliance instead. Protection has a cost, but it isn't your conscience.

Features


  • Procedurally generated population — 8,000 core Nimbus subscribers plus an open market of up to 100,000 unique people, each with their own name, DOB, account history, and direct phone line
  • CustomerDeck search engine — comb the entire subscriber database by name, account, or phone number, with a dedicated Leads tab for your bought-and-paid-for prospect book
  • Nimbus Directory — a separate full-population search with gender and age filters, doubling as a live record editor: rewrite any subscriber's name, plan, balance, flags, or number, and the change sticks (and saves)
  • Profile Intel — pull a "dossier" on any subscriber: day job, hobbies, quirks, satisfaction, and a suspiciously detailed activity feed
  • Cold-call anyone — dial any subscriber or prospect straight off the deck between inbound calls: offer a renewal discount, flip a rival's customer, run a grift for personal profit (get caught and it lands in your file), or call for no reason at all and simply ruin their afternoon
  • Social engineering scenarios — one name match is not enough
  • Upgrades shop (NimbusMart™) — unlock equipment that physically appears on your desk
  • Pulse dashboard — live CSAT, resolution rate, earnings, and strikes, plus a 7-day performance history
  • Trophies — a full career achievement board; several are hidden until you trigger them
  • Flavor email inbox — HR memos, coworker drama, fantasy league updates, evites to Janet's divorce BBQ
  • Day/night window cycle, ambient office life, coffee machine with a round trip
  • Multi-slot save system — three independent career saves with persistent performance history
  • Manual save and autosave every 3 minutes — never lose progress mid-shift
  • Caller mood system — loyalty history carries across calls; irate callers remember you

The calls keep coming. The queue never empties. You have 3 sips of coffee left.

AI Generated Content Disclosure

The developers describe how their game uses AI Generated Content like this:

Some visual assets used in this game's store page and promotional materials were created with the assistance of generative AI tools. All gameplay, code, writing, and audio were made by the developer.

System Requirements

    Minimum:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10
    • Processor: Intel Core i3 or AMD equivalent
    • Memory: 2 GB RAM
    • Graphics: DirectX 10 capable graphics card
    • DirectX: Version 10
    • Storage: 800 MB available space
    • Additional Notes: Integrated graphics cards are supported, but hardware acceleration must be enabled in your OS settings for optimal performance.
    Recommended:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10 / 11 (64-bit)
    • Processor: Intel Core i5 or AMD equivalent
    • Memory: 4 GB RAM
    • Graphics: DirectX 11 / OpenGL 3.3 capable graphics card
    • DirectX: Version 11
    • Storage: 800 MB available space
    • Additional Notes: Integrated graphics cards are supported, but hardware acceleration must be enabled in your OS settings for optimal performance.
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