Game: On Hold: Call Center Simulator ("the Software")
Licensor: Throwdown Media LLP, including its Throwdown Games division ("Throwdown," "we," "us," or "our")
Last updated: July 2, 2026

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This End User License Agreement ("Agreement") is a legal agreement between you ("you," "your," or "User") and Throwdown governing your access to and use of the Software, including its executable code, data, assets, artwork, audio, voice recordings, text, updates, patches, and accompanying documentation (collectively, the "Software").

By downloading, installing, accessing, or using the Software, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree, do not download, install, or use the Software, and, where applicable, request a refund through your platform provider.

If you are under the age of majority in your jurisdiction, you represent that your parent or legal guardian has reviewed and agreed to this Agreement on your behalf.

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Subject to your continued compliance with this Agreement and with the terms of the platform through which you obtained the Software (including, where applicable, the Valve/Steam Subscriber Agreement), Throwdown grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download and install one (1) copy of the Software and to use it for your own private, non-commercial entertainment purposes.

This is a license, not a sale. You acquire no ownership interest in the Software. All rights not expressly granted to you are reserved by Throwdown and its licensors.


The Software is owned by Throwdown and/or its licensors and is protected by copyright, trademark, and other intellectual-property laws and international treaties. Throwdown and its licensors retain all right, title, and interest in and to the Software, including all copies, modifications, and derivative works, and all associated names, logos, characters, dialogue, artwork, audio, and other content. No title to or ownership of any intellectual property in the Software is transferred to you under this Agreement.


Except as expressly permitted by this Agreement, by mandatory applicable law, or by the modding provisions in Section 5, you agree that you will not, and will not permit any third party to:

• (a) copy, reproduce, distribute, publish, sell, rent, lease, lend, sublicense, or otherwise transfer the Software or any part of it;
  
• (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, file formats, or structure of the Software, except to the limited extent this restriction is expressly prohibited by applicable law;
  
• (c) modify, adapt, translate, or create derivative works of the Software, except for permitted modding as described in Section 5;
  
• (d) remove, alter, or obscure any copyright, trademark, or other proprietary notices;
  
• (e) circumvent, disable, or interfere with any security, access-control, digital-rights-management, anti-cheat, or licensing feature of the Software or its distribution platform;
  
• (f) use the Software to develop, train, or benchmark a competing product, or extract or scrape its assets or data for such purposes, including for the training of machine-learning or generative-AI systems;
  
• (g) use the Software for any commercial purpose, including public performance, streaming, or monetized broadcast, except as permitted in Section 6;
  
• (h) use cheats, bots, automation tools, memory editors, or unauthorized third-party software to gain an advantage, disrupt other users, or interfere with the intended operation of the Software or its online features;
  
• (i) host, operate, or emulate unauthorized servers, or otherwise access the Software's online or multiplayer services other than through interfaces provided by Throwdown; or
  
• (j) use the Software in any manner that violates any applicable local, national, or international law or regulation.

The Software may include online features, including cooperative and competitive multiplayer ("Online Features") that connect you with other users, typically via your distribution platform's networking services (e.g., Steam peer-to-peer).

You acknowledge and agree that:

• (a) Online Features are provided at Throwdown's discretion and may be modified, suspended, limited, or discontinued at any time, in whole or in part, without liability to you;
  
• (b) matchmaking, lobbies, voice/text chat, leaderboards, and similar features depend on third-party platforms and networks that Throwdown does not control, and their availability, latency, and reliability are not guaranteed;
  
• (c) any content you transmit through chat or other communication features is your sole responsibility;
  
• (d) you will not transmit content that is unlawful, harassing, defamatory, hateful, obscene, infringing, or otherwise objectionable, and you will not cheat, exploit, grief, or disrupt other users; and
  
• (e) Throwdown may, but is not obligated to, monitor Online Features and may remove content or restrict, suspend, or terminate your access for conduct that violates this Agreement, without notice and without refund.

The Software may allow you to create, import, and share modifications, add-ons, custom data, audio, and other user-generated content ("UGC" or "Mods"), including through tools provided in the Software and via third-party platforms such as the Steam Workshop.

5.1 Your responsibility. You are solely responsible for your UGC and represent and warrant that (a) you own or have all rights necessary to create and distribute it, and (b) it does not infringe or violate the intellectual-property, privacy, publicity, or other rights of any third party, and does not contain unlawful, harmful, or malicious material (including malware).

5.2 License to Throwdown. By creating, importing, or distributing UGC in connection with the Software, you grant Throwdown a worldwide, non-exclusive, royalty-free, irrevocable, perpetual, sublicensable, and transferable license to use, host, store, reproduce, modify, adapt, publish, display, distribute, and incorporate your UGC for the purposes of operating, promoting, and improving the Software and related services. You waive any moral rights in your UGC to the extent permitted by applicable law.

5.3 No compensation. You are not entitled to any compensation for your UGC or for Throwdown's exercise of the rights granted in this Section.

5.4 No endorsement; moderation. UGC is created by users, not by Throwdown. Throwdown does not endorse and is not responsible for any UGC. Throwdown may, at its sole discretion and without liability, review, refuse, disable, or remove any UGC and may terminate the ability of any user to distribute UGC.

5.5 Third-party UGC. UGC created by other users is provided "as is." You install and use third-party UGC at your own risk. Throwdown is not responsible for any harm arising from third-party UGC.


Notwithstanding Section 3, Throwdown permits you to capture and share non-commercial and creator-monetized video, screenshots, and streams of your gameplay (e.g., on video and streaming platforms), provided you do not (a) imply official endorsement or partnership without written permission, (b) distribute the Software itself or its stand-alone assets, or (c) violate any applicable platform rules or law. Throwdown may revoke this permission at any time. All underlying intellectual property remains owned by Throwdown.


The Software is distributed and may operate through third-party platforms, including Valve Corporation's Steam. Your use of the Software is also subject to the terms of the applicable platform, including the Steam Subscriber Agreement and Valve's rules and policies. In the event of a conflict between this Agreement and a mandatory term of your distribution platform, the platform term controls to the extent required. Throwdown is not responsible for third-party platforms, services, or networks.


Throwdown may, but is not obligated to, provide updates, patches, bug fixes, or new content for the Software, and may modify, add, or remove features at any time. Updates may be required for continued use of certain features, including Online Features. You consent to the automatic download and installation of such updates through your distribution platform. This Agreement governs any updates unless a separate agreement accompanies them.


You acknowledge that the Software may be offered as an Early Access or work-in-progress product. As such, it may be incomplete, may contain bugs, errors, and instabilities, may change significantly, and may lack features that are planned but not yet implemented or that may never be implemented. Throwdown makes no promise, representation, or guarantee regarding future development, features, content, timelines, release, or continued availability of the Software. Your purchase and use are based on the Software as it exists at the time, not on any anticipated future state.


The Software and its Online Features may process limited data necessary to operate, including platform-provided identifiers (such as your Steam ID and public persona name), gameplay and session data, lobby and matchmaking information, and content you transmit through communication features. Some data is processed by third-party platforms (such as Valve) under their own privacy policies. To the extent Throwdown maintains a privacy policy, it is available at throwdowngames.com/on-hold/privacy and is incorporated by reference. Throwdown does not knowingly collect personal information from children in violation of applicable law.


TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE AND ALL ONLINE FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. THROWDOWN AND ITS LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT.

THROWDOWN DOES NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS; THAT OPERATION WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SOFTWARE OR ANY SERVER IS FREE OF HARMFUL COMPONENTS. YOU ASSUME THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SOFTWARE.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, any statutorily required warranties are limited to the minimum extent and shortest duration permitted by law.


TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THROWDOWN, ITS OWNERS, MEMBERS, EMPLOYEES, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SOFTWARE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF THROWDOWN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THROWDOWN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SOFTWARE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID FOR THE SOFTWARE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) TEN U.S. DOLLARS (US$10.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law (such as liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).


To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Throwdown and its owners, members, employees, contractors, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your use or misuse of the Software, (b) your UGC, (c) your violation of this Agreement, or (d) your violation of any law or of the rights of any third party.


This Agreement is effective until terminated. Your rights under this Agreement will terminate automatically and immediately, without notice, if you fail to comply with any of its terms. Throwdown may also suspend or terminate your license and access to Online Features at any time if it reasonably believes you have violated this Agreement or engaged in conduct harmful to other users or to Throwdown.

Upon termination, you must cease all use of the Software and destroy all copies in your possession or control. Termination does not entitle you to any refund. Sections that by their nature should survive termination — including Sections 2, 3, 5.2, 5.3, 11, 12, 13, 15, and 16 — will survive.


This Agreement is governed by and construed in accordance with the laws of Tamil Nadu, India, without regard to its conflict-of-laws rules. You agree that the courts located in Chennai will have exclusive jurisdiction over any dispute arising out of or relating to this Agreement or the Software, and you consent to personal jurisdiction and venue there, except where prohibited by mandatory applicable law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Where required by mandatory consumer-protection law in your country of residence, nothing in this Section deprives you of the protection of, or the right to bring proceedings in, your local jurisdiction.


16.1 Entire Agreement. This Agreement, together with any terms of your distribution platform, constitutes the entire agreement between you and Throwdown regarding the Software and supersedes all prior or contemporaneous understandings.

16.2 Changes. Throwdown may revise this Agreement from time to time. The revised version will be effective when made available (for example, with an update or on our website). Your continued use of the Software after changes take effect constitutes acceptance of the revised Agreement.

16.3 Severability. If any provision of this Agreement is held unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16.4 No Waiver. Throwdown's failure to enforce any provision is not a waiver of its right to do so later.

16.5 Assignment. You may not assign or transfer this Agreement or your rights under it. Throwdown may freely assign this Agreement.

16.6 Reservation of Rights. All rights not expressly granted to you are reserved by Throwdown and its licensors.

16.7 Contact. Questions about this Agreement may be sent to legal@throwdownmedia.net or via throwdownmedia.net.

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© Throwdown Media LLP. On Hold: Call Center Simulator and the Throwdown Games name and logo are trademarks of Throwdown Media LLP. All rights reserved.

By installing or using On Hold: Call Center Simulator, you acknowledge that you have read and agree to this End User License Agreement.