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We wish you a happy new year :)
We come with some good news: the DLC issues have been fixed. We apologize again for the trouble it may have caused.
It is now possible to buy any DLC for any GCH version, even if you don't own both GCH versions.
The DLCs you may own with the base GCH version are still available for free with the Portfolio version (and vice versa).
Since you could not benefit from the winter sales discount on the DLCs, we are launching a new weeklong discount. The discount will be similar to the winter sales (50% off) and starts next week (1/9). We hope you will enjoy it :)
We hope you had a nice Christmas :)
As you may have noticed, since a few days, it has no longer been possible to purchase any base GCH or GCH-PE DLCs, unless one owns both versions of GCH. Be assured that this was not intended. It is the first time we released DLCs across several products, the issue comes from some misconfiguration on our end.
We are sorry about that and we understand the frustration it may have caused. We are working closely with Valve to have this fixed as soon as possible. Considering this is the holiday season, it may not be fixed until mid January.
Trying to change some things on our end until we get a reply from Valve is not an option, as it will make the DLCs unplayable for those who have managed to buy them :/ Of course this would be unacceptable so we will keep things as they are until Valve replies. We will post another announcement when the issue is resolved.
Note that this temporary issue only affects the DLCs. Game Character Hub can still be purchased normally, and you can still purchase the DLCs if you own both versions of GCH.
We apologise for the inconvenience, and we wish you a happy new year!
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