You just started a new job in customer support, and your coworkers have their own rules. Your mission: resolve real complaints while secretly slipping a daily hidden word into every email without Quality catching on. Can you blend it in?

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About This Game

Short Description

You just started a new job in customer support, and your coworkers have their own rules. Your mission: resolve real complaints while secretly slipping a daily hidden word into every email without the strict Quality department catching on. Can you blend it in?

About This Game

Welcome to your new job You arrived at the office expecting a normal job answering emails, but you quickly discover how the team actually survives the daily grind. Helping customers is secondary; the real challenge is the underground game your coworkers play every single day.

The daily challenge Every shift, the staff picks a specific word. Your goal is to write tech support emails that solve the customer's problem, but you must weave that secret word into your reply as naturally and seamlessly as possible.

Beware of the Quality Department The system is watching you. If the word feels forced, doesn't fit the context, or sounds like you are mocking the customer, the Quality department will flag your evaluation and fail you. You will have to rack your brain to camouflage absurd concepts inside the most formal corporate apologies.

Key features

  • Writing under pressure: Type convincing solutions to angry customers while following the team's unwritten rule.

  • Beat the system: Find the sweet spot where professionalism perfectly hides the internal game.

  • Corporate survival: Keep your job safe by fooling the quality supervisors email after email.

AI Generated Content Disclosure

The developers describe how their game uses AI Generated Content like this:

The in-game Quality Control reviewer is powered by a small language model that runs
locally on your own computer. When you send a reply, it reads what you wrote and
answers a fixed set of questions about it, which the game turns into your score.

Every sentence the reviewer says back to you was written by hand. The model itself
never writes any text that you see.

No internet connection is required, and nothing you type is ever sent anywhere.

Mature Content Description

The developers describe the content like this:

Empty Inbox is an office comedy. All of its mature content is in written dialogue.
There is no violence, no nudity, and no sexual scenes of any kind.

Some characters use crude sexual language and innuendo, and make prejudiced remarks
about their coworkers' weight, gender and personal beliefs. They are written as
unpleasant people, and the game does not present their behaviour as admirable.

Two story threads deal with gambling addiction and with depression. Neither is
depicted on screen; both are handled entirely through conversation. There is no
self-harm, and no drug or alcohol use.

System Requirements

Windows
macOS
    Minimum:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10 64-bit
    • Processor: Quad-core 64-bit CPU with AVX2 (Intel Core i5-8400 / AMD Ryzen 5 1600 or better)
    • Memory: 8 GB RAM
    • Graphics: Any GPU with OpenGL 3.3 support, including integrated graphics
    • Storage: 5 GB available space
    • Sound Card: Any Windows-compatible sound device
    • Additional Notes: The in-game Quality Control AI is a language model that runs entirely on your own machine (~2.5 GB). No internet connection is required to play. Faster CPUs return feedback more quickly.
    Recommended:
    • Requires a 64-bit processor and operating system
    • OS: Windows 11 64-bit
    • Processor: 6-core CPU (Intel Core i5-12400 / AMD Ryzen 5 5600 or better)
    • Memory: 16 GB RAM
    • Graphics: Any dedicated or modern integrated GPU with OpenGL 3.3 support
    • Storage: 5 GB available space
    • Sound Card: Any Windows-compatible sound device
    • Additional Notes: A faster CPU noticeably shortens the wait for the end-of-day review.
    Minimum:
    • OS: macOS 11.0 Big Sur
    • Processor: Apple M1 or Intel Core i5 (quad-core). Universal build, runs natively on both.
    • Memory: 8 GB RAM
    • Graphics: Integrated graphics (Apple Silicon GPU or Metal-capable Intel GPU)
    • Storage: 5 GB available space
    • Sound Card: Any macOS-compatible audio device
    • Additional Notes: The in-game Quality Control AI is a language model that runs entirely on your own machine (~2.5 GB). No internet connection is required to play.
    Recommended:
    • OS: macOS 13.0 Ventura or newer
    • Processor: Apple M1 Pro or newer
    • Memory: 16 GB RAM
    • Graphics: Apple Silicon GPU
    • Storage: 5 GB available space
    • Sound Card: Any macOS-compatible audio device
    • Additional Notes: Apple Silicon returns the AI feedback noticeably faster than Intel.
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