Note: This Early Access game is not complete and may or may not change further. If you are not excited to play this game in its current state, then you should wait to see if the game progresses further in development. Learn more
I wanted to update you on our progress on the troubles we are having on the servers. If you aren't aware of the troubles so far, please read my letter from this morning here.
First, I want to say sorry for all the server issues today. The servers are experiencing huge spikes in calls to its API’s which are overloading them and taking them down. Around every 30-60 minutes the servers overload, then die, then reboot. This has been happening throughout the day. The game allows you to play battles for a while, then you notice you cannot join a battle or you do not get a reward at the end of battle and then you have to wait a while before you can enter battle again.
We strongly suspect that this is the result of a malicious hack (DDOS style, but not DDOS) into the servers designed to overload them and prevent our users from enjoying the game.
Yahoo (our service provider for Robocloud) has added a lot more API servers to try to help with the issue, but adding more servers has not helped at all.
Seb and Brian have been working all day on changes to the client to prevent a malicious attack of this kind being possible but it has required going over all the code and changing hundreds of lines of code changes. They have been heroic in their efforts and we are coming to the end of the changes now, but it is very late, which means we are not going to be able to test it thoroughly (normally our testing takes at least 8 hours) and we are not prepared to release a version that is totally untested (we wouldn’t want to delete your Robots or something bad like that). So, I have decided to make the call to do a full test run through and deployment of the new client on the day after Boxing Day (i.e. the 27th December).
As previously stated, we will of course reimburse all lost Premium to paying users, and add more. We will give everyone some free premium, and a promo code for all that gives something really cool, i.e. not just a badge or 1 days premium.
We are really so very sorry that we couldn’t fix this before Christmas, we love Robocraft, and the community, and it’s certainly put a bit of a dampener on our Christmas.
From us, please have a wonderful Christmas Day and Boxing Day and we’ll see you with an awesome update on the 27th.
Mark Simmons, CEO, Freejam (aka MarkDesignJammer)
Firstly, we are very sorry for all of the server troubles since yesterday. We have been working hard with our service provider to try and fix it for you and are still working on it now.
We released a minor update yesterday which contained a few bug fixes. This update triggered huge spikes in API calls to Robocloud which was taking it down completely whenever the number of users online rose above around 6 thousand. Robocloud actually operates on Yahoo’s servers using their API so we have been working with them to try to figure out what is happening.
Neither Yahoo’s engineers or Freejam’s could isolate the issue, so we rolled back the update. The previous update (released on the 17th Dec) contained the Ski’s and the Christmas present anyway (we were waiting until yesterday to unlock them as a surprise) so rolling back would mean simply losing the bug fixes we had put in.
Unfortunately, even rolling back did not fix the issue. Even with the old client and server code from Dec 17th the game is exhibiting the same problems. We are investigating whether it is a malicious attack, or if it was an automatic update to the servers or API that occurred and double / tripple checking everything code side to try to isolate the problem to fix it for you ASAP.
Once we have resolved the problem, we will do what we can to reimburse all of you that have lost Premium due to the down time and will issue another Promo Code (with something more than just a 1 day Premium).
Thank you for all your patience. We know you are frustrated and want to play. We are really at least as frustrated as you. We just want to bring you some cool new stuff and a load of bug fixes just before Xmas, so having this happen is pretty soul destroying for us.
Anyway, thanks again for your patience. You are awesome.
Mark Simmons, Game Director and CEO (aka MarkDesignJammer)
Robocraft 'Terms of Service' http://robocraftgame.com/download/terms-of-service/
You can use this widget-maker to generate a bit of HTML that can be embedded in your website to easily allow customers to purchase this game on Steam.
Enter up to 375 characters to add a description to your widget:
Copy and paste the HTML below into your website to make the above widget appear
Sign in to add your own tags to this product.