Planned Release Date: Q4 2026

About This Game

About This Game

Review Responder is a unique simulation game that combines crisis PR management with store operations. Play as a customer service manager for an e-commerce store, where every decision you make in response to customer complaints is critical.

Core Gameplay

Turn-based Decision Making

Each turn brings a new negative review. Read carefully, analyze the customer's emotions and demands, then decide:

• Use one of the system's suggested responses

• Write your own personalized reply

• Choose not to respond (and face the consequences)

Multi-Metric Management

Every decision impacts five core store metrics:

• Cash Flow: Determines your ability to compensate, refund, and run promotions

• Rating: Affects organic traffic, conversion expectations, and first impressions

• Risk Control: Measures the platform's tolerance for your store

• Growth Stage: Determines stage goals and event intensity

• Boss Satisfaction: Decides whether you get support or additional pressure

Special Actions

Each turn may offer 1-3 temporary special actions:

• Request platform intervention

• Attach quality inspection records

• Ask customer for more evidence

• Manager personally responds

• Launch limited-time compensation

• Create marketing opportunities

Difficulty Levels

Three difficulty levels to choose from:

• Easy: Clear risk warnings and suggestions

• Standard: Normal gameplay experience

• Hard: Hidden risk hints, testing your decision-making skills

Features

✅ Authentic Customer Service Experience

Simulate real e-commerce scenarios and face diverse customer complaints

✅ Strategic Decision Making

No absolute right or wrong - only trade-offs. Balance loss control, rating stability, risk management, and profit protection

✅ Dynamically Generated Content

Every playthrough is unique, with LLM technology creating surprising new reviews each time

✅ Multiple Endings

Your management style determines the outcome: steady growth, viral success with backlash, pressure collapse, or persona transformation

✅ **Rich Content System**

Multiple product categories (daily necessities, electronics, apparel, food, etc.), diverse customer personas, and platform rules

AI Generated Content Disclosure

The developers describe how their game uses AI Generated Content like this:

The icons in this game are generated by AI.​