Support Stats

Updated: November 6, 2026

Our on-going goal with Steam is to improve the experience of our users in all areas, including customer support. We believe that by sharing this data, we'll be able to spot problems earlier, identify areas for improvement, and to ultimately create better customer support experiences. Read more about why we created this page on our Steam blog.

Help Requests and Backlog (most recent 90 days)

	most recent	peak last 90 days
Waiting for response	49,981	80,701

Recent Help Request Activity

Request Category	Submitted Last 24 Hours	Typical Response Times
Refund Requests	244,086	50.7 minutes to 1 hour and 36.2 minutes
Account Security & Recovery	45,783	9.8 hours to 19.8 hours
Purchase & Billing Support	9,446	1 hour and 52.6 minutes to 7.8 hours
Game & Steam Technical Support	4,768	2.6 hours to 1 day and 5.1 hours