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Steam Stats

Steam Support Stats Updated: May 7, 2021 @ 12:00am

Our on-going goal with Steam is to improve the experience of our users in all areas, including customer support. We believe that by sharing this data, we'll be able to spot problems earlier, identify areas for improvement, and to ultimately create better customer support experiences. Read more about why we created this page on our Steam blog.


Help Requests and Backlog (most recent 90 days)
  most recent peak last 90 days  
Waiting for response 11,781 45,856  
Steam Hardware & Software Survey
Steam Hardware & Software Survey
Steam Stats
User & Game Stats
Steam Download Stats
Recent Help Request Activity
Request Category
 Submitted Last 24 Hours
   Typical Response Times
 
Refund Requests 163,614   51.12 minutes to 3.25 hours
Account Security & Recovery 28,199   15.37 minutes to 13.64 hours
Purchase & Billing Support 8,128   2.28 hours to 12.13 hours
Game & Steam Technical Support 4,074   3.41 hours to 21.71 hours