Support Stats

Updated: September 7, 2026

Our on-going goal with Steam is to improve the experience of our users in all areas, including customer support. We believe that by sharing this data, we'll be able to spot problems earlier, identify areas for improvement, and to ultimately create better customer support experiences. Read more about why we created this page on our Steam blog.

Help Requests and Backlog (most recent 90 days)

	most recent	peak last 90 days
Waiting for response	53,041	66,838

Recent Help Request Activity

Request Category	Submitted Last 24 Hours	Typical Response Times
Refund Requests	424,573	47.9 minutes to 1 hour and 33.2 minutes
Account Security & Recovery	49,437	7.8 hours to 1 day
Purchase & Billing Support	11,671	2.4 hours to 13.9 hours
Game & Steam Technical Support	4,519	10.3 hours to 23.8 hours