Support Stats

Updated: September 29, 2026

Our on-going goal with Steam is to improve the experience of our users in all areas, including customer support. We believe that by sharing this data, we'll be able to spot problems earlier, identify areas for improvement, and to ultimately create better customer support experiences. Read more about why we created this page on our Steam blog.

Help Requests and Backlog (most recent 90 days)

	most recent	peak last 90 days
Waiting for response	40,307	56,592

Recent Help Request Activity

Request Category	Submitted Last 24 Hours	Typical Response Times
Refund Requests	275,540	51 minutes to 1 hour and 45 minutes
Account Security & Recovery	42,552	5.6 hours to 18 hours
Purchase & Billing Support	11,148	1 hour and 6.8 minutes to 9.6 hours
Game & Steam Technical Support	4,043	4.3 hours to 1 day