Smooth Operators is an advanced simulation where you take control of a call center company and lead it to financial success! Watch your company become alive and grow while your building reach the highest skyline. What type of CEO will you be?
User reviews:
Overall:
Mostly Positive (221 reviews) - 76% of the 221 user reviews for this game are positive.
Release Date: Jan 14, 2013

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Reviews

“Heydeck Games [...] captures the overall madness very well in their workplace simulator.”
87% – Indie Game Magazine

“It's digital crack!”
The XBLIG

About This Game

Smooth Operators is an advanced simulation where you take control of a call center company and lead it to financial success! Hire employees and customize your buildings with several types of offices, facilities and accessories! Watch your company become alive and grow while your building reach the highest skyline.

This won’t be an easy task! Employees will get upset if you don’t consider their well-being. Send them some coaches to cheer them up or arrange their working hours and vacations with Human resources employees.

Everything is upgradable! Hire projects managers to unlock new technologies, and improve your offices and employees. If your account managers bring you new contracts, pressure your employees with managers to increase their productivity.

What type of CEO will you be?

Features:
- A highly addictive game with numerous hours of gameplay.
- Customize your company by placing offices and furnitures where you see fit
- Upgrade everything! Improve employees, offices, elevators…
- Killable birds =)

System Requirements

    Minimum:
    • OS: WinXP
    • Processor: 1ghz
    • Memory: 2 GB RAM
    • Graphics: 500mb
    • DirectX: Version 10
    • Storage: 200 MB available space
    Recommended:
    • OS: Windows 7
    • Processor: 1.5ghz
    • Memory: 4 GB RAM
    • Graphics: 500mb
    • DirectX: Version 10
    • Network: Broadband Internet connection
    • Storage: 200 MB available space
Helpful customer reviews
23 of 26 people (88%) found this review helpful
1 person found this review funny
5.6 hrs on record
Posted: January 7
At the moment I'm some 5.5 hours into the game. Turns out it's not really a "simulation" nor a "strategy" game (as implied by the Steam tags) but a "click-and-wait" game. Luckily I got it at a decent discount.

The premise is promising and could make for a very interesting game. Thus it's a real shame it's almost not a game at all. Your business runs on its own and you just have to keep adding new rooms and people when you have the money -- and usually you don't have the money, so most of your time is spent waiting for money to accumulate. There's also not much to stop the money from accumulating, except for the random message dialogs that randomly pop up and require you to click "OK". The game is literally unable to advance a single in-game day without you being present clicking something. Forget about SimCity and the like where you could leave the game to run for an hour and come back. This game runs a minute or two and after that it need you to click a button.

Building a new room into your call center costs $3000 or more. At least in the beginning (for the first couple of hours) you won't make more than a few hundred dollars a day, so you wait. And wait. And wait. Occasionally someone quits and you need to replace him or her, and that of course takes away from the small pile of money you had accumulated.

Upgrading rooms costs $5000 or more, so your money seems much more well spent just adding rooms than upgrading them. Or at least I think so. The game lacks proper statistics so it's difficult to get an overview of your situation. Sure, you can read the thoughts of all of your employees and you can see a list of your clients (up to a whopping number of two (2) within my first 5.5 hours, or two in-game months), and you can click on all of your rooms and get to know some stats about them. But there's no list of rooms, or heat maps of any kind. There is a list of employees, but it appears that you cannot sort it, and the filter system (for choosing which types of employees you want to see) is really clumsy, requiring multiple clicks on a different screen from the actual list! So while you can get the details of a detail, there's no real big picture available.

Talking about your employees, you can hire different kind of people: inbound (IB) agents to receive calls, outbound (OB) agents to make calls, managers, janitors, etc. The different professions are very stereotypical. They might've been true in the 1960s or funny in the 1990s, but seriously, it's 2016 now. When a manager's work description is "putting fear in the agents" and you see him running around and shouting at people, I don't even. Similarly, a "Coach" turned out to be a cheerleader girl waving pom-poms. Seriously??

You can also educate your employees (just a click of a button and ta-dah, they are instantly smarter!). The education levels are very sketchy too, like a manager learning a class "Management By Fear" or another person learning "Lying 101".

Yet another profession is the Project Manager. They unlock new things for you to do. However, you cannot decide what, so most of the time they unlock the possibility of building an even taller building (10 floors, 15 floors, ..., 50 floors, ...) when your building is still less than 5 floors tall and you'd much rather have, say, some better education levels or some new room types. (Not that it'd matter, you wouldn't have the money to buy those things anyway, until after waiting for quite some time.)

All in all this game seems to waste its potential really badly. It's not a game that you play intensively, but a game that you put into the background or on your second screen while facebooking or something, and just check out occasionally to click "OK" on that dialog. I believe I'll still give this game a chance for a couple of more hours to see if the money would start pouring in a little faster and if that would make it funnier, but I have my doubts.
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5 of 7 people (71%) found this review helpful
5.7 hrs on record
Posted: November 27, 2015
Only a couple hours in but I've gotten my money's worth.

Colorful, challenging, lots of things to manage without being overwhelming. Nice rhythym with day and night cycles. Definitely reccomended for fans of management games.
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3 of 4 people (75%) found this review helpful
8.3 hrs on record
Posted: December 16, 2015
This game resembles a simplified version of SimTower or Yoot Tower. I liked those earlier games, and I have had a good time with this one so far. I think it might get old eventually, but it is soothing to play. I like to have it run on my 2nd monitor while I'm typing. It doesn't take a lot of thought, but there is some strategy in planning how you'll expand your call center. I've played 7 hours so far, and I think I'll get my money's worth. It is pretty simple, so if you're expecting a thoughtful business simulation (which I would play the heck out of!), you'll be disappointed. For some people, though, even this will seem like a spreadsheet as a game. For those of us who like those sorts of games, it's a fun addition.
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1 of 2 people (50%) found this review helpful
1 person found this review funny
2.0 hrs on record
Posted: December 7, 2015
Never though running a call center could be so entertaining!
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55 of 64 people (86%) found this review helpful
1.3 hrs on record
Posted: June 11, 2014
Let me make one thing clear from the get-go: Smooth Operators is super difficult. It's a call center simulator which has so many balls to juggle, that you'll no doubt need to restart a few times before you finally get the balance right. People answering the calls, computers exploding, walls cracking, contracts to fulfil... and while it's all a bit overwhelming and ridiculous at times, there's something about it that really makes me want to crack on and keep trying. Overcoming Smooth Operators is quite the achievement, and it's sort of refreshing to play a management game that wants to destroy you constantly, rather than hand you a victory on a platter.

You can watch my quick playthrough here: http://youtu.be/Zzs8LtsJf3I
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