We would like to provide you with some information about why there were issues with server stability during the start of the game world EU20 and what measures we have already taken to avoid such situations in the future.

With the introduction of the new backend in 2022 and a server architecture that includes multiple game servers that automatically take over the work of a failed server, we have already taken a step towards a generally more stable system; for example, daily complete data backups have since been eliminated.

Basically, our systems operate with a performance that is well above the average required capacity, so performance spikes can usually be well managed even during server startups, as recent history has shown.

In this specific case, however, there was unexpectedly high load during the EU20 server start, caused by several factors that led to an overload. Our SSO server, which had to process logins as well as a high number of Twitch drop and coupon code redemptions, was particularly affected. We suspect that this constellation posed a challenge for the SSO server. Additionally, we were simultaneously dealing with a hardware defect.

Ultimately, we were able to resolve the issues by scaling up the SSO servers, and we will continue to run them with the same performance – even though we do not normally need this.

Our system administrators and developers are working diligently to further adapt our technology. The goal is to improve the stability of our systems to ensure a smooth gaming experience and minimize downtime. We thank you for your understanding and patience.

Hello heroes!

Get ready for our PENTECOST EVENTS from Friday to Monday: Soulful Sale, Crazy Mushroom Harvest, Glorious Gold Galore, Fantastic Fortress Festivity, Forge Frenzy Festival, Epic Shopping Spree Extravaganza & Days of Doomed Souls.



Preview of next weekend: Glorious Gold Galore, Witches' Dance, Rumble for Riches, Assembly of Awesome Animals & Days of Doomed Souls.

Click here for the overview of the exclusive event packs: https://playa-games.helpshift.com/hc/faq/235-soulful-sale


We hope you enjoyed the HELLEVATOR. Please take our official survey as your feedback helps us improve the game: https://forms.gle/sPz4gfvz4cZ5LuaF8.

Until Monday, June 02, 2025, at 10:00 am CEST, you have time to win a personalized avatar with your character on the game world EU20. The characters who have accumulated the most XP in their class by the specified time will be the lucky winners! Now it's time to step on the gas again and win the race. Good luck!

Clarification: Of course, the winners are the characters who have collected the most experience points, not those with the most honor. Apologies for the confusion.

Hello heroes!

Get ready for our WEEKEND EVENTS from Thursday to Sunday: Crazy Mushroom Harvest, Exceptional XP Event, Sands of Time Special, Epic Quest Extravaganza, Epic Shopping Spree Extravaganza & Tidy Toilet Time.



Preview of next weekend: extended Pentecost Weekend with Glorious Gold Galore, Fantastic Fortress Festivity, Forge Frenzy Festival, Epic Shopping Spree Extravaganza & Days of Doomed Souls.

Do not forget that the HELLEVATOR is only open till Sunday, 8 PM CEST. Fight your way through the floors, get rewards and collect ranking points together with your guild to receive special rewards!

Analyzing the recent Hellevator events and the feedback received has shown us that some players tend to move up and down in specific floor ranges to farm fruits and maximize their gold gainings. We recognize that players may develop unique strategies during a Hellevator event to distinguish themselves, and we fully appreciate and support that creativity.

On the other hand, it is understandable that this strategy can make the event feel less enjoyable, as it often leads to monotonous gameplay and seems to contradict the spirit of competitive play. This means that instead of simply aiming to advance as far as possible in the Hellevator for the best rewards, players may need to adopt the aforementioned strategy to achieve optimum gains.

As a result, we randomized the rewards of the opponents and the distribution of fruits, ensuring that advancing in the Hellevator feels even more rewarding for everyone involved.

While it may initially seem otherwise, we want to reassure you that the total rewards distributed during the event have remained consistent. We understand that the distribution of different types of fruits could have been better optimized, and we genuinely appreciate your feedback on this matter. This is something we will thoughtfully consider for the next iteration of the Hellevator.

Exciting news to share: the final Hellevator rewards have been enhanced! The gold reward has seen an increase, and you can now also earn additional resources, including Arcane Splinters and Metal.

The final hours have begun! No time to chicken out - prove that you are THE hero that everyone else on EU20 has to watch out for!

The NEW WORLD EU20 is going to launch today at 4 PM CEST. Fight your way to the top of the Hall of Fame and prove that you have what it takes to have hymns sung about your heroic deeds in the future. The countdown is on!



Join our Twitch stream from 4 PM CEST and get started on the new world EU20: https://www.twitch.tv/sfgameofficial. There will be many giveaways!

Hello heroes!

Ding! The HELLEVATOR is here and will open its doors at 4 PM CEST! Fight against powerful monsters on 500 floors together with your guild for 11 days and bag huge rewards!



Learn more about the event in our Hellevator tutorial:

Hello heroes!

Get ready for the HELLEVATOR! Already tomorrow, May 22, the infernal elevator will start its way down at 4 PM CEST. Support your guild in the group competition for the coveted top ranks. Dash down up to 500 floors into the devilish depths and bag some mighty loot!



Learn more about the event in our Hellevator tutorial:



Now get ready for our WEEKEND EVENTS from Friday to Sunday: Crazy Mushroom Harvest, Exceptional XP Event, Sands of Time Special, Forge Frenzy Festival & Epic Shopping Spree Extravaganza.



Preview of next weekend: Exceptional XP Event, Sands of Time Special, Epic Quest Extravaganza, Epic Shopping Spree Extravaganza & Tidy Toilet Time.

In recent months, we have been intensively working with community feedback and addressing bugs, which has been largely received positively. At this point, we want to assure you that we are also working on content that goes beyond mere quality-of-life improvements. We have heard your concerns and would like to give you an overview of what you can expect throughout the year.

Through the recent and upcoming closed beta tests, as well as the class survey, it is known that we are working on an expansion of the Arcane Toilet and the introduction of a new class, the Plague Doctor. This new class will be presented in a closed beta, allowing you to share your opinions and enabling us to make adjustments before the release.

In line with our motto for this year, "Back to the Community," we are currently developing a survey tool that will allow us to interact with you directly in the game and better evaluate your feedback. In the future, to participate in a survey, you will no longer need to leave the game and can conduct the survey in your chosen language. This survey function allows us to specifically gather feedback from certain player groups, for example, from all players who have fully upgraded their fortress.

A new weekend event, the World Boss, is currently in development. In this event, the entire game world will work together to protect the game world from a World Boss.

Furthermore, we will respond to the community's request and expand the existing dungeons by five dungeons. Additionally, the dependency of stamina's influence on the bonus length of the Bard's melody of vigor will be removed.

In addition to the above-mentioned content, new ideas are already being refined. We will keep you updated as soon as we are confident that these projects can be implemented.

Hello heroes!

Become the first hero on EU20! The NEW GAME WORLD EU20 is already waiting to be launched on May 23, so what are you waiting for? Create a character with your desired name on the new world today and receive 25 mushrooms for connecting it with your S&F account before the world starts next Friday! Then nothing will stand in the way when visiting the mushroom dealer.



Have a nice weekend!