In the most recent update to the game an issue with the Smaug’s Treasure DLC came to light resulting in some community members having the amount of 160,000 gold deducted from their account. We have now addressed that issue. To make sure that all players have their gold balance restored and to apologize for the inconvenience we are awarding all current community members that have played before 01/07/14 a sum of 300K gold. The 300K will be added to your current total. Please keep in mind, this fix may take a few hours to populate.
Thank you for your continued support and feedback!
*Edit* It's taking a bit longer than initially expected to give out your gold, but please rest assured it is coming.
Melanee here - newest additional community manager on the GOME block! I just wanted to pop in to give you all a quick update on the above issue. The current status is that we are definitely aware of the problem with the mouse freezing and have been working on a fix which I'm told is progressing nicely. That fix is now being tested and will release as soon as it's been cleared by QA. In the meantime our advice is to employ this temporary workaround: Navigate through the summary screen using the ENTER key and arrow keys to navigate.
You should regain cursor functionality in the main menu, and have it for the next match.
We're sorry for the inconvenience & are working quickly to clear the issue!
There's a bug some users are experiencing that causes their cursor to disappear after a match. We're working on a solution right now, and should have something ready very soon.
That being said, here's a temporary work around that can be used until we patch in a fix. Move through the summary screen using the ENTER key and arrow keys to navigate. You should regain cursor functionality in the main menu, and have it for the next match.
Thanks for your patience while we resolve this issue.