If you find that your character is stuck in game, and is unable to move, there are a couple of things you can try (until we can create a permanent fix):

1. Press the ESC key, and reset all your options.

or

2. Press ALT+TAB to minimize the game, then open it back up.

We have found these two methods have helped players who are having issues moving or interacting with the UI.

If none of these options are working for you, please submit a ticket and one of our support members can help you out:
https://support.warpportal.com/Main/frmNewTicket.aspx?InstanceID=cd6941ff-d3c7-4a95-967f-e7151f4f0d75

If you find that your character is stuck in game, and is unable to move, there are a couple of things you can try (until we can create a permanent fix):

1. Press the ESC key, and reset all your options.

or

2. Press ALT+TAB to minimize the game, then open it back up.

We have found these two methods have helped players who are having issues moving or interacting with the UI.

If none of these options are working for you, please submit a ticket and one of our support members can help you out:
https://support.warpportal.com/Main/frmNewTicket.aspx?InstanceID=cd6941ff-d3c7-4a95-967f-e7151f4f0d75

We have released a Beta update for Portal.
Changes in this update are:
<ul><li>Fixed game issue when loading from older save files
<li>Fixed 360 controller not mapping correctly under Linux or OSX
<li>Fixed Bonus maps not being available
<li>Fixed closed captions not showing
</ul>

We have released a Beta update for Portal.
Changes in this update are:

• Fixed game issue when loading from older save files
  
• Fixed 360 controller not mapping correctly under Linux or OSX
  
• Fixed Bonus maps not being available
  
• Fixed closed captions not showing

In celebration of Cinco de Mayo, we're having a Double Kudos Weekend! The double should be on top of everything you get--Boosts, bonuses, etc--so you'll be able to get some huge rewards! If you never unlocked your base AirMechs, this is the best time to earn those extra Kudos to unlock them, because they are free flowing all weekend!

This is the best time to get your friends to try AirMech--double Kudos is extremely useful to low level players. Make sure they refer you so you get extra rewards!

In celebration of Cinco de Mayo, we're having a Double Kudos Weekend! The double should be on top of everything you get--Boosts, bonuses, etc--so you'll be able to get some huge rewards! If you never unlocked your base AirMechs, this is the best time to earn those extra Kudos to unlock them, because they are free flowing all weekend!

This is the best time to get your friends to try AirMech--double Kudos is extremely useful to low level players. Make sure they refer you so you get extra rewards!

We are aware that some users are experiencing discrepancies when making payments and receiving their points in game. We are actively working on a solution to make sure these types of errors do not happen in the future.

If you feel that you have experiencing an issue when purchasing points in game, the quickest way to get help is to put together a support ticket so that our support team can investigate and issue you the correct amount.

Please include the following information:
1. How many payments are missing?
2. Total points owed?
3. Confirmation Number from Steam
4. Time Stamp on your receipt.
5. Account name/Character name.

You can create a ticket here:
https://support.warpportal.com/Main/frmNewTicket.aspx?InstanceID=cd6941ff-d3c7-4a95-967f-e7151f4f0d75

We are aware that some users are experiencing discrepancies when making payments and receiving their points in game. We are actively working on a solution to make sure these types of errors do not happen in the future.

If you feel that you have experiencing an issue when purchasing points in game, the quickest way to get help is to put together a support ticket so that our support team can investigate and issue you the correct amount.

Please include the following information:
1. How many payments are missing?
2. Total points owed?
3. Confirmation Number from Steam
4. Time Stamp on your receipt.
5. Account name/Character name.

You can create a ticket here:
https://support.warpportal.com/Main/frmNewTicket.aspx?InstanceID=cd6941ff-d3c7-4a95-967f-e7151f4f0d75

Hello all,

We're investigating issues that players have been facing. Currently frame stuttering and multiplayer crash posts have been among the most mentioned problems that players are seeing. There are posts about these issues, but without more detailed information it will be difficult for us to better determine the cause. I know it's a bit of work for you, but we need as much information as possible from those experiencing these issues so that we will be better able to address them.
________________

If you experiencing crashes during multiplayer, please submit your crash dump file to us via email. The file is located on your PC at:

\Users\[username]\Documents\Ubisoft\Trials Evolution Gold Edition\CrashReport

Please send these reports to: support@redlynx.com with the subject line CRASH

Please add a short description on where, when, and how the crash happened, and what, if any, other software was running on your PC at the time. If you have more than one crash report in the listed folder, please attach them all to your email.
________________

If you are experiencing poor in game performance, such as bad frame rates or frame stuttering, please send us an email with as much of the following information as possible:

- Your DxDiag (as an attachment)
- What Video settings (in game) that you are using
- What other software you have running in the background
- A detailed report of the problem you are experiencing
- How long the issue has been present

Please send these reports to: support@redlynx.com with the subject line PERFORMANCE REPORT
________________

RedLynx Forums PC edition support forum:
http://forum.redlynx.com/forum/viewforum.php?f=92
This forum has additional moderators, FAQs, and sticky threads on current known bugs.

Uplay Support Area:
http://cs.ubi.com/en-US/select_game.aspx?platformid=185
This site has support for the Uplay client
________________

Thank you for your patience as we work to get these issues sorted, and thank you for your help in submitting reports.

- Shifty

RedLynx, a Ubisoft Studio
Community Manager

Hello all,

We're investigating issues that players have been facing. Currently frame stuttering and multiplayer crash posts have been among the most mentioned problems that players are seeing. There are posts about these issues, but without more detailed information it will be difficult for us to better determine the cause. I know it's a bit of work for you, but we need as much information as possible from those experiencing these issues so that we will be better able to address them.
________________

If you experiencing crashes during multiplayer, please submit your crash dump file to us via email. The file is located on your PC at:

\Users\[username]\Documents\Ubisoft\Trials Evolution Gold Edition\CrashReport

Please send these reports to: support@redlynx.com with the subject line CRASH

Please add a short description on where, when, and how the crash happened, and what, if any, other software was running on your PC at the time. If you have more than one crash report in the listed folder, please attach them all to your email.
________________

If you are experiencing poor in game performance, such as bad frame rates or frame stuttering, please send us an email with as much of the following information as possible:

- Your DxDiag (as an attachment)
- What Video settings (in game) that you are using
- What other software you have running in the background
- A detailed report of the problem you are experiencing
- How long the issue has been present

Please send these reports to: support@redlynx.com with the subject line PERFORMANCE REPORT
________________

RedLynx Forums PC edition support forum:
http://forum.redlynx.com/forum/viewforum.php?f=92
This forum has additional moderators, FAQs, and sticky threads on current known bugs.

Uplay Support Area:
http://cs.ubi.com/en-US/select_game.aspx?platformid=185
This site has support for the Uplay client
________________

Thank you for your patience as we work to get these issues sorted, and thank you for your help in submitting reports.

- Shifty

RedLynx, a Ubisoft Studio
Community Manager