Black Desert - tc.shon
Greetings Adventurers,

If you haven’t heard, Pearl Abyss—the developers of Black Desert Online—is now the publisher for the NA/EU service starting from February 25, 2021.

So, what does this entail?

It means you need to sign up for a Pearl Abyss account and transfer your game data to continue your adventures in the world of Black Desert Online!

But this also means that if fail to transfer your game account by May 31 at 23:59 (UTC), your game will be permanently deleted after this date.

TRANSFER YOUR ACCOUNT BEFORE MAY 31 at 23:59 (UTC) TO KEEP YOUR ACCOUNT DATA.

Once again, please make sure to transfer your game data by following the steps below before May 31 or else it’s gone for good!


■ Apply for Game Data Transfer
{LINK REMOVED}

■ Game Data Transfer Period:
February 25, 2021 (Thu) 22:00 - May 31, 2021 (Mon) 23:59 (UTC)

We have outlined below some of the important information that all Adventurers should know about the Game Data Transfer. Please take careful note of the steps below, as failure to comply may prevent the transfer of your data!

1. Please note that when the Game Data Transfer period is over, players will no longer be able to transfer game data. All non-transferred data will be deleted and unavailable for restoration after May 31, 2021.

2. From February 24, 2021 players can no longer access Black Desert through Kakao Games. Players may only continue playing on the Black Desert NA/EU Service with their original Family Names, if they have successfully completed the Game Data Transfer to the Pearl Abyss service.

3. Adventurers accessing Black Desert through Steam also need to complete the Game Data Transfer in order to continue using their Family Names from February 25, 2021 onward.

4. Pearl Abyss is not responsible for any issues that may arise due to not registering for the Game Data
Transfer. Pearl Abyss cannot help players in any way if they fail to register for the transfer before the cut-off date.

5. The Game Data Transfer will be made on a per account basis. Thus, if a player possesses two Family names in the NA and EU servers respectively, both of which are tied to one account, both Families will be transferred and all character data in each Family will be transferred.

6. After completing Live Registration for the Game Data Transfer, you cannot cancel the Game Data Transfer. Please take note of this fact and proceed carefully.

7. If you do not agree to the Pearl Abyss Homepage Terms of Use and the Privacy Policy, registering for an account or for the Game Data Transfer will not be possible. Please refer to the Privacy Policy for more detailed information about Personal Information Collection at Pearl Abyss.

8. Players can check the status of their Game Data Transfer through the corresponding page on the Pearl Abyss Official Website. You may access this data by logging into your account, or via update notices received through your registered email address.

9. If you have additional inquiries regarding registration for the Game Data Transfer, please submit an inquiry at [Customer Support].
Black Desert - Vinyl Mix


Greetings Adventurers!

We will be performing a scheduled maintenance for Black Desert Online on March 03, 2021 in order to improve our services and bring you the latest updates.

During the maintenance, all services related to the Black Desert Website, Game Login, Web Central Market will be temporarily unavailable.

Please refer below for more details regarding the maintenance.

Game Sever Maintenance

■ Affected Service(s):
  • Black Desert Online game servers and Web Central Market.
■ Maintenance Schedule:
  • Mar. 3, 2021 (Wed) 09:00 - 13:00 (UTC)
  • Mar. 3, 2021 (Wed) 10:00 - 14:00 (CET)
  • Mar. 3, 2021 (Wed) 01:00 - 05:00 (PST)
  • Mar. 3, 2021 (Wed) 04:00 - 08:00 (EST)
■ Maintenance Impact:
  • Unable to login to the Game
  • Unable to use Web Central Market
  • Unable to send items in Web Storage to in-game mailbox (B).
Website Maintenance

■ Affected Service(s):
  • Black Desert official website
■ Maintenance Schedule:
  • Mar. 3, 2021 (Wed) 09:00 - 11:00 (UTC)
  • Mar. 3, 2021 (Wed) 10:00 - 12:00 (CET)
  • Mar. 3, 2021 (Wed) 01:00 - 03:00 (PST)
  • Mar. 3, 2021 (Wed) 04:00 - 06:00 (EST)
■ Maintenance Impact:
  • Unable to access the website, payment service and Forum
  • All services related to the website will be unavailable.

Major Update Details
  • Hadum, the goddess of despair, will bring forth the Elvia Realm into the Black Desert world.
  • Various new items that can be obtained with the Elvia Realm will be added.
  • The Value Pack's Combat/Skill/Life/Mount EXP buff will be increased to +30%.

* Additional Notices
- Once maintenance begins, you will be disconnected from the game even if you are waiting in-queue.
- If you are still playing the game before the maintenance time, please move your character to a safe location (safe zone) before maintenance begins.
- If you exit the game while in a combat zone, your character and/or mount can be attacked by monsters or other Adventurers.
- If you receive an error message stating that you are already logged in after the maintenance, please try restarting your client.
- The maintenance schedule and details stated above are subject to change at any time. Any changes will be announced as an update via this notice.


We appreciate your patience and support while we work on providing you with better services.
Thank you!
Feb 28, 2021
Black Desert - tc.shon
Greetings Adventurers,

We've found an issue where the 404 error appears when trying to purchase Acoin in some regions.

We're investigating this issue to resolve it as soon as possible.

Until then, you can purchase Acoin by following these steps.
1. Click 'previous page' when 404 error appears.
2. Re-click the Acoin you tried to purchase.

We apologize for any inconvenience this may have caused.
Black Desert - tc.shon
Greetings Adventurers,

We've found an issue where adventurers who purchased steam DLC bundles were not able to claim the item in-game.

This issue has been resolved as of February 27th (Sat) 22:05 UTC.

For adventurers who were not able to claim the purchased item, we have sent the item via the in-game mailbox.

If you still encounter the issue, we ask that you contact us via the Support Center to receive further assistance.

[Customer Support][/i]

We apologize for any inconvenience this may have caused.
Black Desert - tc.shon


Greetings Adventurers,

We are aware that the prices of the game bundles sold on Steam are cheaper than those being sold on our website.

For those of you that have already purchased the packages, do not worry we won't remove them from you!

The game packages on Steam will be adjusted back to their normal prices after next week's maintenance.

Thank you
Black Desert - CM_Behr


Greetings Adventurers,

Due to the enormous number of simultaneous login attempts during the server opening, there is an issue where certain Adventurers are unable to login to Black Desert Online or access the official website.

We will provide an announcement as soon as the situation improves and will do our best to resolve this as soon as possible.
Feb 25, 2021
Black Desert - joshahn


Hooray! ♬

Black Desert Online’s service has transferred successfully!
In celebration, we are giving out the Game Pass for FREE!

Steam Discount Details
- UTC : February 25, 2021 (Fri) 20:00 (UTC) – March 10, 2021 (Wed) 21:00 (UTC)
- CET : February 25, 2021 (Fri) 21:00 (CET) – March 10, 2021 (Wed) 22:00 (CET)
- PST : February 25, 2021 (Fri) 12:00 (PST) – March 10, 2021 (Wed) 13:00 (PST)


- Package on Sale : Black Desert Online Game Pass
- Discount Rate : 100%

[Go to the Black Desert Online Steam Page][/i]

* Additional Notices
- Pearl Abyss reserves the right to change or modify the contents and duration of the event or cancel the event depending on mitigating circumstances. If changes are made, they can be found on the event page.
- Event items may have restrictions on trading, sale, and usage period and may be bound depending on each item. Thus, some items cannot be moved or restored.
- Please refer to the in-game item description for details on whether the item is bound or not.
- Items that were already sent or used as intended cannot be recovered.
- Participating in the event using inappropriate methods will result in a cancellation or retrieval of your reward and restriction from the game.
- If you have any questions about this event, please send a ticket through https://support.pearlabyss.com/Support/Start/Index/PC.
- Contents not stated in this page follows the [Black Desert Event Rules].

Black Desert - tc.shon
Black Desert - joshahn
Greetings Adventurers,

If you haven’t transferred yet, make sure to do it as early as possible to not miss these gifts!

Event Period
January 27, 2021 (Wed) after maintenance - May 31, 2021 (Mon) 23:59 (UTC)

Event Eligibility
All Adventurers who complete the transfer during the event period.


① Transfer your Kakao/Steam Black Desert account to Pearl Abyss through [Go to Transfer Request].
* Not sure how to transfer your account? Go to [Game Data Transfer Request Service and Schedule] for details on what the Game Data Transfer is and how to participate.

② All Adventurers who successfully applied for transfer will be sent the "Pearl Abyss's Gift - Transfer Request Rewards" to their in-game mailbox (B) upon logging in to Black Desert after the service transfer.
 
Pearl Abyss’ Gift – Transfer Request Rewards
 
Item
Details
New Pet
New Tier 4 Pet: [[b]Young Pomi[/b]]
Special Title
Special Transfer Celebration Title: [[/u]Now or Nouver][/td][/tr]
3 Weapon Exchange Coupons
Main Weapon Exchange Coupon x1

Sub-weapon Exchange Coupon x1

Awakening Weapon Exchange Coupon x1
Cron Stones
Cron Stone x1,000
[Event] 2.25 Enhancement Support Bundle
types of Advice of Valks that are helpful for enhancement
[[/u]EventCombat/Skill EXP Change Coupon[/td]
An item that can exchange one character’s combat/skill EXP

to another character’s combat/skill EXP
[/tr]
[Event] Family Name Change Coupon
An item that can change the Family Name
[Event] Character Name Change Coupon
An item that can change the Character Name
Mount Skill Change Coupon x2
An item that can change the skills of Mounts
Valks’ Cry x5
An item that increases failstacks by +1
Artisan's Memory x5
An item that increases maximum durability recovery amount by 5 times
[Event] Enhancement Help Kit II x1
From Blackstones to Memory Fragments! This kit contains items that will help you with enhancing.
[Event] Shakatu's Rarity Box x1
A chest containing some of Shakatu’s rarest treasures.
[Event] Shakatu's Luxury Box x1
A chest containing some of Shakatu’s most luxurious treasures.
[/table]
* The New Tier 4 pet, Young Pomi, can be chosen in either “black” or “white." Detailed exchange instructions for Young Pomi can be found in the February 24th (Wed) update notes.


 



▲ Young Pomi (Tier 4)
Black Desert - Vinyl Mix
Greetings adventurers,

The Kakao Games Black Desert Online service ends on February 24th, 2021.

Timezone
Server Down
Global
09:00 UTC
Central (EU)
10:00 CET
West Coast (NA)
01:00 PST
East Coast (NA)
04:00 EST

You can stay informed about the status of the game server maintenance by visiting Pearl Abyss’ website.

Additionally, maintenance on our website will also be carried out between 09:00 and 11:00 UTC. The website will not be usable during this time.


Thank you,
BDO Team
...