Greetings Adventurers!

We will be performing a scheduled maintenance for Black Desert Online on March 03, 2021 in order to improve our services and bring you the latest updates.

During the maintenance, all services related to the Black Desert Website, Game Login, Web Central Market will be temporarily unavailable.

Please refer below for more details regarding the maintenance.


■ Affected Service(s):

• Black Desert Online game servers and Web Central Market.

■ Maintenance Schedule:

• Mar. 3, 2021 (Wed) 09:00 - 13:00 (UTC)
  
• Mar. 3, 2021 (Wed) 10:00 - 14:00 (CET)
  
• Mar. 3, 2021 (Wed) 01:00 - 05:00 (PST)
  
• Mar. 3, 2021 (Wed) 04:00 - 08:00 (EST)

■ Maintenance Impact:

• Unable to login to the Game
  
• Unable to use Web Central Market
  
• Unable to send items in Web Storage to in-game mailbox (B).

■ Affected Service(s):

• Black Desert official website

■ Maintenance Schedule:

• Mar. 3, 2021 (Wed) 09:00 - 11:00 (UTC)
  
• Mar. 3, 2021 (Wed) 10:00 - 12:00 (CET)
  
• Mar. 3, 2021 (Wed) 01:00 - 03:00 (PST)
  
• Mar. 3, 2021 (Wed) 04:00 - 06:00 (EST)

■ Maintenance Impact:

• Unable to access the website, payment service and Forum
  
• All services related to the website will be unavailable.

• Hadum, the goddess of despair, will bring forth the Elvia Realm into the Black Desert world.
  
• Various new items that can be obtained with the Elvia Realm will be added.
  
• The Value Pack's Combat/Skill/Life/Mount EXP buff will be increased to +30%.

* Additional Notices
- Once maintenance begins, you will be disconnected from the game even if you are waiting in-queue.
- If you are still playing the game before the maintenance time, please move your character to a safe location (safe zone) before maintenance begins.
- If you exit the game while in a combat zone, your character and/or mount can be attacked by monsters or other Adventurers.
- If you receive an error message stating that you are already logged in after the maintenance, please try restarting your client.
- The maintenance schedule and details stated above are subject to change at any time. Any changes will be announced as an update via this notice.


We appreciate your patience and support while we work on providing you with better services.
Thank you!

Greetings Adventurers,

We've found an issue where the 404 error appears when trying to purchase Acoin in some regions.

We're investigating this issue to resolve it as soon as possible.

Until then, you can purchase Acoin by following these steps.
1. Click 'previous page' when 404 error appears.
2. Re-click the Acoin you tried to purchase.

We apologize for any inconvenience this may have caused.

Greetings Adventurers,

We've found an issue where adventurers who purchased steam DLC bundles were not able to claim the item in-game.

This issue has been resolved as of February 27th (Sat) 22:05 UTC.

For adventurers who were not able to claim the purchased item, we have sent the item via the in-game mailbox.

If you still encounter the issue, we ask that you contact us via the Support Center to receive further assistance.

▶ [Customer Support][/i]

We apologize for any inconvenience this may have caused.

Greetings Adventurers,

We are aware that the prices of the game bundles sold on Steam are cheaper than those being sold on our website.

For those of you that have already purchased the packages, do not worry we won't remove them from you!

The game packages on Steam will be adjusted back to their normal prices after next week's maintenance.

Thank you

Greetings Adventurers,

Due to the enormous number of simultaneous login attempts during the server opening, there is an issue where certain Adventurers are unable to login to Black Desert Online or access the official website.

We will provide an announcement as soon as the situation improves and will do our best to resolve this as soon as possible.

Hooray! ♬

Black Desert Online’s service has transferred successfully!
In celebration, we are giving out the Game Pass for FREE!

Steam Discount Details
- UTC : February 25, 2021 (Fri) 20:00 (UTC) – March 10, 2021 (Wed) 21:00 (UTC)
- CET : February 25, 2021 (Fri) 21:00 (CET) – March 10, 2021 (Wed) 22:00 (CET)
- PST : February 25, 2021 (Fri) 12:00 (PST) – March 10, 2021 (Wed) 13:00 (PST)


- Package on Sale : Black Desert Online Game Pass
- Discount Rate : 100%

[Go to the Black Desert Online Steam Page][/i]

* Additional Notices
- Pearl Abyss reserves the right to change or modify the contents and duration of the event or cancel the event depending on mitigating circumstances. If changes are made, they can be found on the event page.
- Event items may have restrictions on trading, sale, and usage period and may be bound depending on each item. Thus, some items cannot be moved or restored.
- Please refer to the in-game item description for details on whether the item is bound or not.
- Items that were already sent or used as intended cannot be recovered.
- Participating in the event using inappropriate methods will result in a cancellation or retrieval of your reward and restriction from the game.
- If you have any questions about this event, please send a ticket through https://support.pearlabyss.com/Support/Start/Index/PC.
- Contents not stated in this page follows the [Black Desert Event Rules].

Greetings Adventurers,

If you haven’t transferred yet, make sure to do it as early as possible to not miss these gifts!

Event Period
January 27, 2021 (Wed) after maintenance - May 31, 2021 (Mon) 23:59 (UTC)

Event Eligibility
All Adventurers who complete the transfer during the event period.


① Transfer your Kakao/Steam Black Desert account to Pearl Abyss through [Go to Transfer Request].
* Not sure how to transfer your account? Go to [Game Data Transfer Request Service and Schedule] for details on what the Game Data Transfer is and how to participate.

② All Adventurers who successfully applied for transfer will be sent the "Pearl Abyss's Gift - Transfer Request Rewards" to their in-game mailbox (B) upon logging in to Black Desert after the service transfer.
 
Pearl Abyss’ Gift – Transfer Request Rewards
 

Greetings adventurers,

The Kakao Games Black Desert Online service ends on February 24th, 2021.


You can stay informed about the status of the game server maintenance by visiting Pearl Abyss’ website.

Additionally, maintenance on our website will also be carried out between 09:00 and 11:00 UTC. The website will not be usable during this time.


Thank you,
BDO Team

[Letter from the Developers]

Greetings Adventurers,

After rigorous tests in the Black Desert Global Lab from fellow players, we recently received reports that a Critical Hit Damage increase effect was applied to the Blackstar main weapons, but not listed in their item tool tips. Immediately after this was reported, we fully examined the entire data of the Blackstar main weapons and discovered that the “Critical Hit Damage +2%” was indeed being applied for each enhancement level (including unenhanced) of the Blackstar main weapon.

The Blackstar main weapons were originally designed to be similar in performance to the Kzarka and Offin Tett main weapons, but due to our carelessness, the “Critical Hit Damage +2%” setting was included during the data implementation stage for the item’s update. While the effect was applied, we remained unaware of this fact and the relevant tool tip data ended up not being added. Thus, the relevant teams were unaware, and the issue was missed during the QA process for the update as well.

We understand just how much of a sensitive and important matter it is for all of the in-game effects and settings to be clearly displayed. That’s why we sincerely apologize for not only failing to examine our work more closely, but not being able to find this issue in advance until it was reported to us by our Adventurers.

After completing our first investigation into the Blackstar main weapons, we also began to examine other equipment items as well. We discovered that some of the other items were also missing tool tip descriptions or had effects abnormally applied.

Additionally, we discovered that the Max Stamina +100 effect of Topaz Earrings of Regeneration, Manos Topaz Earring, Cliff's Shoes, and Devourer Helmet was the same data type as the Max Stamina +100 effect of Pearl outfits for sub-weapons, resulting in a problem where those four items are recognized as “Pearl Items.” Thus, the issue is that if you equip all 4 of those items, you receive the 4-set effect of Pearl outfits and if you equip three parts of a Pearl outfit and equip one of the four items above, you can also receive the 4-set Pearl outfit effect.

We also found that the Chimera's Pupil Gem had a Max MP/SP/WP +15 effect, but this was not included in the item’s tool tip.

Additional Identified Issues
After we finished the complete inspection for all equipment items of the Black Desert Global Lab, we performed an additional complete sweep of the data for the live servers and confirmed that the same issues existed. In the course of this process, we felt deep regret for our inadequate management and mistakes in the details which ended up causing a great deal of inconvenience to our Adventurers. Once again, we sincerely apologize to all our Adventurers who love Black Desert and of course the Black Desert Global Labs as well.

In order to ensure similar issues do not occur in the future, we will be completely changing the data code structure to 100% synchronize/link the item effect and displayed data. We expect this task to take quite a bit of time to complete, and the way the data will be displayed might be somewhat unrefined, but we will make sure to implement these changes to ensure problems caused by individual mistakes do not occur again. Until this change is completed, we will do our utmost to avoid similar issues by conducting more thorough and systematic inspections before every weekly update.

As mentioned before, the Blackstar main weapon was designed to have a similar performance with the existing Kzarka and Offin Tett boss gear. Based on our original intent, we would need to remove the Critical Hit Damage increase effect from the Blackstar main weapon. However, since this effect is already applied to the live servers and not just the Black Desert Global Lab due to our carelessness, we decided to add the Critical Hit Damage increase effect to the existing Kzarka and Offin Tett weapons (includes Suppressed Kzarka main weapon, Kzarka main weapon converted from Tuvala, Arsha main weapon, and Oasis Ramones main weapon) for them to have the same Critical Hit Damage effect as the Blackstar main weapon. As a result, today’s update for the Black Desert Global Lab has added the Critical Hit Damage +2% effect to Kzarka and Offin Tett main weapons, and we expect this update to be implemented to the live servers of all regions in the following week.

As for some of the issues mentioned above: certain set effects for the Blackstar defense gear not being applied; the Topaz Earrings of Regeneration, Manos Topaz Earring, Cliff's Shoes, and Devourer Helmet abnormally applying the Pearl outfit set effect; the Chimera's Pupil Gem having an effect missing from its tooltip, etc. These issues will also be fixed for the live servers of all regions with next week’s update.

We are truly grateful to our Adventurers for voicing their concerns for issues that we failed to discover. In the future, we will do our best to prevent any inconveniences to our Adventurers’ gameplay by carefully checking all the details before releasing any update regardless of the content.

Thank you for your patience and support.