The following online issues occurred between about 23:10 UTC February 11 and 3:00 UTC February 13, 2020.

- Login bonuses could not be obtained (login information notices were not displayed)
- Limited bounties would not update
- Event quests and challenge quests were unavailable
- Grand Appreciation Fest and Appreciation Fest decorations and character costumes had returned to normal
- Sales at facilities, as well as the special platter at each Canteen, were unavailable

We apologize for these issues, and would like to compensate everyone for the inconvenience with some free item packs that include the following:

- Login bonuses originally intended for February 12
- All the rewards that were possible to obtain from limited bounties from February 12
- Compensation for seasonal event facility services

Note:
- In place of the usual research point rewards from completing limited bounties, we have instead included a Golden Egg. Also, as compensation for the seasonal event facility services, we have included Gold Wyverian Prints, Silver Melding Tickets, and a Gold Melding Ticket.
- When you claim the compensation sets, there will be no extra entry on login bonus screen messages (the "Information" section) for the Daily Bonus Compensation Sets and MHW:I Daily Bonus Compensation Sets.


[All Players]
Note: All three item packs have the same name, but different contents.

■Daily Bonus Compensation Set
Appreciation Fireworks x 5
Appreciation Ticket x 2

■Daily Bonus Compensation Set
Appreciation Fireworks x 25
Appreciation Ticket x 6
Gold Wyverian Print x 3

■Daily Bonus Compensation Set
Advanced Armor Sphere x 1
Hard Armor Sphere x 1
Golden Egg x 1


[Monster Hunter World: Iceborne Players Only]
Note: All three item packs have the same name, but different contents.

■MHW:I Daily Bonus Compensation Set
Snowman x 3
Gratitude Ticket x 1

■MHW:I Daily Bonus Compensation Set
Snowman x 20
Gratitude Ticket x 4
Silver Melding Ticket x 5
Gold Melding Ticket x 1

■MHW:I Daily Bonus Compensation Set
Celestial Wyverian Print x 1
Heavy Armor Sphere x 1
King Armor Sphere x 1

Monster Hunter World: Iceborne players can claim all six item packs.


■Availability
Friday, February 21 at 0:00 UTC to Thursday, February 27 at 23:59 UTC
(Thursday, February 20 at 4 p.m. PST to Thursday, February 27 at 3:59 p.m. PST)

These item packs can be claimed one time only at the login bonus screen during the availability period.

Note: If you do not see the item pack in your login bonuses, try closing the game, updating to the latest version, and checking your login bonuses again the next day.


Important:
Matchmaking in Monster Hunter World: Iceborne requires players to have updated to the same version. Keep in mind that you can only match with other players who have the same update. You can verify the version number in the bottom-right corner of the title screen.

For other questions, please visit the official Monster Hunter World: Iceborne support portal below.
http://www.capcom.com/mhwsupport/

[Announcement]

We are releasing a fix patch Ver. 11.50.01 to fix the below issues.
Note: The patch is estimated at around 2.5GB. The overall data size will not fluctuate from this.

● A patch is scheduled for release on to address an issue that affects Observation Log photos for certain players.
Note:
- This issue will not have any effect on your story progress, nor on the status of your observations.
- The issue occurs when deleting or submitting photos, so we highly recommend avoiding these actions while playing.
- If you have already encountered this issue, it's recommended to not delete or add more photo data, and to keep your current data.
- We expect photo data that can't be read will become readable again after the patch is released, however if you take more photos, you won't be able to restore your old data.

● Fixing an issue where crashes happen while using AMD graphics cards.
https://steamcommunity.com/games/582010/announcements/detail/1698356489964259499

● Fixing an issue where DX12 users experience rare crashes, regardless of the type of graphics cards.

● Fixing an issue where players cannot enter their Room under certain PC setups.

● Adjusting the frequency of your Palico's voice dialogue while they're on standby.

● Fixing an issue where Steamworks reward item numbers don't match the actual number of items you received.


We apologize for any inconvenience this may cause players.


Important:
Matchmaking in Monster Hunter World: Iceborne requires players to have updated to the same version. Keep in mind that you can only match with other players who have the same update. You can verify the version number in the bottom-right corner of the title screen.

For other questions, please visit the official Monster Hunter World: Iceborne support portal below.
http://www.capcom.com/mhwsupport/

Music aficionados, rejoice! A variety of soundtracks from our recent releases are now available to purchase as stand-alone albums via the new Steam Music Player, including the brand-new Monster Hunter World: Iceborne Original Soundtrack!

Previously available only as DLC that required their respective game purchases, these soundtracks are now part of our first wave of music being converted to Steam’s new Music Player. This means you can actually enjoy the game’s rockin’ tunes without necessarily owning the full game. And to get the party started, we have even discounted some of the soundtracks for a limited time!


Monster Hunter World: Iceborne Original Soundtrack – 10% off


Monster Hunter: World Original Soundtrack – 20% off

All soundtracks are available in a variety of formats including MP3, AAC and FLAC, offering plenty of flexibility between small file sizes and superb audio quality. Also note that if you already owned these soundtracks as part of previous DLC purchases, you get to keep them in your Steam Music Player and have access to the newly available file formats for certain soundtracks.

So head on over to our curated list of Capcom Original Soundtracks on Steam and enjoy your favorite Capcom tunes!

[Update]
The issues that we reported previously have been resolved as of February 13, 2020 3:00 UTC.

We apologize for any inconvenience this may have caused anyone. We will update again regarding in-game compensation at a later date.


[Bug Report]
We have confirmed that the following issues have been occurring in the game since 23:10 UTC on February 11, 2020.

- Login bonuses cannot be obtained (login information notices are not displayed)
- Limited bounties will not update
- Event quests and challenge quests are unavailable
- Grand Appreciation Fest and Appreciation Fest decorations and character costumes have returned to normal
- Sales at facilities, as well as special platters at the Canteen, are unavailable

We are working with Valve to investigate these issues and resolve them as soon as we can and will keep you posted of any developments.

We are also planning in-game compensation for the inconvenience caused by these issues. Please stay tuned for more information.


Important:
Matchmaking in Monster Hunter World: Iceborne requires players to have updated to the same version. Keep in mind that you can only match with other players who have the same update. You can verify the version number in the bottom-right corner of the title screen.

For other questions, please visit the official Monster Hunter World: Iceborne support portal below.
http://www.capcom.com/mhwsupport/

[Bug Report]
We have confirmed reports of some users, depending on their PC specifications, being unable to enter their Seliana rooms or other players' public rooms after updating to Ver. 11.50.00.

This issue only occurs in the first online session you create or join after booting the game.

If you are having this issue, please try the temporary solution below while we continue to look into a more permanent fix.

■Temporary Solution
If you encounter this issue, go to any quest counter, select "Online Session", and either create or join a new online session.


Important:
Matchmaking in Monster Hunter World: Iceborne requires players to have updated to the same version. Keep in mind that you can only match with other players who have the same update. You can verify the version number in the bottom-right corner of the title screen.

For other questions, please visit the official Monster Hunter World: Iceborne support portal below.
http://www.capcom.com/mhwsupport/

[Bug Report]
We have confirmed reports of some users experiencing game crashes when using the High Resolution Texture Pack with certain AMD graphics cards after updating to Ver. 11.50.00.

While we continue to look into a more permanent solution, please try disabling the High Resolution Texture Pack before playing. To disable it, try either of the methods below.

■Troubleshooting Methods
1. From the title screen, select "Options" → "Display" → "Advanced Graphics Settings" → "Texture Quality", and select any option OTHER than "High Resolution Texture Pack".

2. In the Steam client, right click on "MONSTER HUNTER: WORLD" in your library, select "Properties...", then select the DLC tab in the Properties window. From the downloadable content list, find the item "Monster Hunter: World - High Resolution Texture Pack" and uncheck the box in the "INSTALL" column.


We sincerely apologize for this issue and ask for your patience as we look into a solution.


Important:
Matchmaking in Monster Hunter World: Iceborne requires players to have updated to the same version. Keep in mind that you can only match with other players who have the same update. You can verify the version number in the bottom-right corner of the title screen.

For other questions, please visit the official Monster Hunter World: Iceborne support portal below.
http://www.capcom.com/mhwsupport/

Get ready, hunters! The indomitable Rajang has finally made its way to the New World, and this ruthless beast offers a challenge for even the most experienced hunters.

■New Monster: Rajang
Your new Special Assignment will begin after you’ve finished the main story campaign of Iceborne—this means you’ve solved the mystery of the Old Everwyrm—and visited the Guiding Lands at least once.
Once you feel ready for a brutal fight against one of the strongest monsters in the world of Monster Hunter, head over to Seliana and speak the Admiral to begin your quest. Defeating this ultra-aggressive foe will, of course, yield materials to craft some of the most powerful weapons and armor in the game. Good luck, hunters.

■Guiding Lands: Volcanic Region
The lead up to the battle against Rajang is also treacherous, as the Guiding Lands will expand with the scorching Volcanic Region. This biome is home to some fiery monsters, such as Lavasioth, Uragaan and the explosive Brachydios. Pack some Cool Drinks before braving this intense heat.

■Raccoon City collaboration

The special Raccoon City collaboration Event Quest will be available for a limited time to Iceborne hunters. Take on this peculiar Blackveil Vaal Hazak, to get materials to craft Full Armor Sets based on iconic Raccoon City survivors Leon S. Kennedy and Claire Redfield. Other rewards include some fanciful Raccoon City themed pendants for your weapons.

■Weapon Design Contest Winner

Charge Blade fans, rejoice! The majestic “Black Eagle” is Iceborne’s weapon design contest winner, featuring unique feathery special effects. Congrats again to its creator, sheep! Here’s a word from Monster Hunter series executive director and art director Kaname Fujioka:

To put it simply, the main reason we chose this weapon design as this contest's winner is that "it looks cool." The way the black feathers form a wing-like silhouette, the contrast between the gold ornamentation and the lightning-like glow effects, and the nice gloss on the feathers all combine to create a weapon that not only looks cool but can be called beautiful as well. We also thought it was very interesting how the feathers open up, alluding to the release of energy when the weapon changes from its shield form into an axe. The design we received was very complete, so we were able to implement a version that loses none of the original design. We think the final product balances the hardness of the charge blade with the pleasant softness of the feathers, creating a delicate yet powerful-looking weapon that we hope other players will think looks as "cool" as we do.

■Palico Design Contest Winner

The perfect companion to hunters’ Wiggler headgear is finally here! This adorable set includes a headpiece, armor and a coral-shaped weapon for your Palico. Once again, congrats Zyralynn_art! And here are some comments from Kaname Fujioka:

We received a terrific variety of design ideas for the Palico gear, just as we did with the hunter weapon. We're very grateful for all of the wonderful entries. We had a lot of fun choosing the Palico gear, because many of them had such iconic visual gags. We had trouble narrowing it down because there were so many funny ideas, but in the end we had to choose the "Wiggler Head" design, especially since it would make such a great companion to the hunter head armor that was so popular in World. We also thought it was a nice touch that the Palico version uses the "Wiggler Queen," which is the rarer of the two endemic creatures. The simple way the Palico was wearing the pot as armor was also very cute, so we did our best to preserve the original relaxed look while slightly downplaying the way the arms and legs are still visible. We hope players will go out on "wiggly" walks together with their Palicoes!

■Upcoming Events
You’ll be able to partake in an all-new seasonal event, the Holiday Joy Fest in Seliana or the reprise of the Winter Star Fest in Astera! Starting on Feburary 28th 00:00 UTC, visit both Gathering Hubs to experience twice the amount of seasonal celebration!

[Bug Fixes]
■Implemented an improvement to the issue with framerate stability when DirectX12 API is enabled, first reported on January 10, 2020.

■ Fixed an issue where temporary files were saved to the wrong location when taking in-game screenshots while the Steam Cloud is active.

Please note that this issue has no effect on game progression, but if the folder "_TempPhoto" has been created in the root folder of the drive where you have the application installed, it may be safely deleted. Once the patch has been applied, future files will be saved to the same folder as save data.

- Added a wider range of framerate options.

- To see more information on other fixes and changes, please see the "Update Information" section of the website:
https://www.monsterhunter.com/update/mhw-steam/us/


Important:
Matchmaking in Monster Hunter World: Iceborne requires players to have updated to the same version. Keep in mind that you can only match with other players who have the same update. You can verify the version number in the bottom-right corner of the title screen.

For other questions, please visit the official Monster Hunter World: Iceborne support portal below.
http://www.capcom.com/mhwsupport/

Thanks to your support, the Monster Hunter series has hit a record milestone and surpassed 15 million copies shipped (including digital sales) for Monster Hunter: World! To celebrate, we're releasing a free item pack!

You can claim your item pack by logging in and checking your login bonuses during the period listed below. It's available for a limited time only, so don't miss out!

Note: If you do not see the item pack in your login bonuses, try closing the game, updating to the latest version, and checking your login bonuses again the next day.

■Item Pack Name
15 Million Celebration Item Pack

■Availability
Friday, February 7 at 0:00 UTC to Thursday, February 13 at 23:59 UTC
(Thursday, February 6 at 4 p.m. PST to Thursday, February 13 at 3:59 p.m. PST)

■Item Pack Contents
Ancient Potion　　　　x 15
Great Sushifish Scale　x 15
Silver Egg　 　　　　　x 15
Heavy Armor Sphere　 x 10
Gold Wyverian Print　 x 5




Additionally, Monster Hunter World: Iceborne has reached over 4 million copies shipped (including digital sales)! We'll releasing another item pack to celebrate, which you can claim in just the same way as the one above!

■Item Pack Name
4 Million Celebration Item Pack

■Availability
Friday, February 7 at 0:00 UTC to Thursday, February 13 at 23:59 UTC
(Thursday, February 6 at 4 p.m. PST to Thursday, February 13 at 3:59 p.m. PST)

■Item Pack Contents
Lifepowder 　　　　　　x 40
Gourmet Voucher 　　　x 10
Heavy Armor Sphere　　x 10
Golden Egg 　　　　　　x 5
Celestial Wyverian Print x 1

Note:
- Celestial Wyverian Prints require purchase of Monster Hunter World: Iceborne to use.
- Gourmet Vouchers can be used by all players.



Important:
Matchmaking in Monster Hunter World: Iceborne requires players to have updated to the same version. Keep in mind that you can only match with other players who have the same update. You can verify the version number in the bottom-right corner of the title screen.

For other questions, please visit the official Monster Hunter World: Iceborne support portal below.
http://www.capcom.com/mhwsupport/

Title Update 1 releases on Thursday, February 6, 0:00 UTC, and will include new features and bug fixes!


[Major Features]
- "Rajang" added to the game.

Quests that feature Rajang can be unlocked by talking to the Admiral in Seliana after (1) having beaten the game and (2) having visited the Guiding Lands at least once.

New Rajang-based hunter and Palico equipment have also been added!

You can also obtain a new weapon pendant, Rajang Claws, by completing all of the quests given to you by the Admiral.

- "Volcanic Region" unlocked in the Guiding Lands.

- Player Room Updates

You can now set your room to "public" via the Housekeeping or start menus. Setting your room to public allows other hunters in your online session to visit your room (all rooms will be set to public by default). You can also add a passcode to your room or make it completely private.


[Featured Events]
- Holiday Joy Fest

- Weapon Design Contest Event Quest, "Every Hunter's Dream II" — February 6 to March 12 (UTC)

- Weapon Design Contest Event Quest, "Every Hunter's Dream III" — February 6 to March 12 (UTC)

- Raccoon City Collaboration Event Quest, "RE: Return of the Bioweapon" — February 6 to March 12 (UTC)


[Bug Fixes]
- Fixed an issue where temporary files were saved to the wrong location when taking in-game screenshots while the Steam Cloud is active.

Please note that this issue has no effect on game progression, but if the folder "_TempPhoto" has been created in the root folder of the drive where you have the application installed, it may be safely deleted. Once the patch has been applied, future files will be saved to the same folder as save data.

- Added a wider range of framerate options.

- Fixed other minor bugs.


Important:
Matchmaking in Monster Hunter World: Iceborne requires players to have updated to the same version. Keep in mind that you can only match with other players who have the same update. You can verify the version number in the bottom-right corner of the title screen.

For other questions, please visit the official Monster Hunter World: Iceborne support portal below.
http://www.capcom.com/mhwsupport/

[Notification]
We are still looking into reported issues of frame rate instability. While looking into the issue, we were able to identify specific settings which triggered this issue, as well as several temporary countermeasures. The problem has been confirmed to occur when all of the following settings are true:

- The refresh rate on your monitor is set higher than 60 Hz;
- You are using windowed or borderless windowed mode;
- You are using a G-SYNC compatible display;
- You have selected "Enable for windowed and full screen mode" under "Set up G-SYNC" in the NVIDIA control panel

Note: We have confirmed that this issue only affects some, but not all, G-SYNC and Adaptive-Sync compatible monitors.

If the above settings apply to you, please try the following:
- Change the game to full screen mode
- If you still wish to try playing in windowed or borderless windowed mode, open the NVIDIA Control Panel, select "Set up G-SYNC" from the left column, and either:
(a) Uncheck the box for "Enable G-SYNC, G-SYNC Compatible", or
(b) Change the option from "Enable for windowed and full screen mode" to "Enable for full screen mode"



There is a good chance that this will fix the issue temporarily, so we ask that affected users please try this while we look into more permanent solutions.


Thank you for your patience as we continue to look into this issue and others that may affect drops in frame rate. Please stay tuned for news on any future developments.


Important:
Matchmaking in MONSTER HUNTER WORLD: ICEBORNE requires players to have updated to the same version. Keep in mind that you can only match with other players who have the same update. You can verify the version number in the bottom-right corner of the title screen.

For other questions, please visit the official MONSTER HUNTER WORLD: ICEBORNE support portal below.
http://www.capcom.com/mhwsupport/