We would like to inform you that if your computer is infected by a malicious program or code, there is a possibility that you will be trade-locked by our automatic banning system. Please be sure to periodically check your computer for virus using an anti-virus program.
If you think your account has been restricted due to a malicious program in your system, please send a ticket to our support team at https://neople.zendesk.com/hc/en-us.
We would like to inform you that if your computer is infected by a malicious program or code, there is a possibility that you will be trade-locked by our automatic banning system. Please be sure to periodically check your computer for virus using an anti-virus program.
If you think your account has been restricted due to a malicious program in your system, please send a ticket to our support team at https://neople.zendesk.com/hc/en-us.
Below are the known issues after APR 25th maintenance.
1. Unable to pick up items or use Life Tokens in Virtual Tower of Despair
We have found that consumables are currently usable in Virtual Tower of Despair which is causing the issue. This is not intended and it will be fixed as soon as possible. Please do not use consumables inside Virtual Tower of Despair until a fix is implemented.
Our sincerest apologies for any inconveniences caused by the issue. Thank you for your understanding.
Below are the known issues after APR 25th maintenance.
1. Unable to pick up items or use Life Tokens in Virtual Tower of Despair
We have found that consumables are currently usable in Virtual Tower of Despair which is causing the issue. This is not intended and it will be fixed as soon as possible. Please do not use consumables inside Virtual Tower of Despair until a fix is implemented.
Our sincerest apologies for any inconveniences caused by the issue. Thank you for your understanding.
< Contents & Events > - Weekly Challenge - Around the Arad Continent in 21 Days Event - The Hundredth Floor Event - 5 Week Attendance: One More Time Event - Honey Time Plan Event - Security System enhancement (Region-lock function to be open in future) - Can’t Stop Becky Event (now applied during weekdays as well with the same end date)
< Sales > - Item of the Month update - Arad Battle Suit Package
< Changes/fixes > - GM Gift enhanced to v1.1 that includes Hell Party Tickets - Random Reinforcement Ticket error fixed** - While Arad Ranger Event Avatars equipped, omitting Free Arena Clone Avatars issue fixed
*Twitch ExStream event/Male Mage 2nd Awakening trailer share&tag event/Facebook Rangers Gift event winners will be given the in-game prizes during the maintenance.
**All affected players will receive fixed version of the Random Reinforcement Ticket(s) which can be used on Epic grade items.
< Contents & Events > - Weekly Challenge - Around the Arad Continent in 21 Days Event - The Hundredth Floor Event - 5 Week Attendance: One More Time Event - Honey Time Plan Event - Security System enhancement (Region-lock function to be open in future) - Can’t Stop Becky Event (now applied during weekdays as well with the same end date)
< Sales > - Item of the Month update - Arad Battle Suit Package
< Changes/fixes > - GM Gift enhanced to v1.1 that includes Hell Party Tickets - Random Reinforcement Ticket error fixed** - While Arad Ranger Event Avatars equipped, omitting Free Arena Clone Avatars issue fixed
*Twitch ExStream event/Male Mage 2nd Awakening trailer share&tag event/Facebook Rangers Gift event winners will be given the in-game prizes during the maintenance.
**All affected players will receive fixed version of the Random Reinforcement Ticket(s) which can be used on Epic grade items.
We are aware of the issue where Random Reinforcement Ticket from the DFO Arithmetic event cannot be used on Epic grade items. This is not intended and compensations will be given out during the maintenance on April 25th.
All affected players will receive fixed version of the Random Reinforcement Ticket(s) which can be used on Epic grade items. The number of tickets you receive on April 25th will be based on the number of Random Reinforcement Tickets you purchased during the event period.
Our sincerest apologies for any inconveniences caused by the issue. Thank you for your understanding.
We are aware of the issue where Random Reinforcement Ticket from the DFO Arithmetic event cannot be used on Epic grade items. This is not intended and compensations will be given out during the maintenance on April 25th.
All affected players will receive fixed version of the Random Reinforcement Ticket(s) which can be used on Epic grade items. The number of tickets you receive on April 25th will be based on the number of Random Reinforcement Tickets you purchased during the event period.
Our sincerest apologies for any inconveniences caused by the issue. Thank you for your understanding.
< Sales > - Lost Treasure update - Petit Friends: Male Mage
< Changes/fixes > - Pandemonium Rift entry count increased to 7 times/day till Apr 25 maintenance - Pandemonium Rift entry material amount (Refined Terranium) to 2 till Apr 25 maintenance
*Twitch ExStream event/2nd Year Anniversary Movie share&tag event/Male Mage Fan Art Contest event winners will be given the in-game prizes during the maintenance.
< Sales > - Lost Treasure update - Petit Friends: Male Mage
< Changes/fixes > - Pandemonium Rift entry count increased to 7 times/day till Apr 25 maintenance - Pandemonium Rift entry material amount (Refined Terranium) to 2 till Apr 25 maintenance
*Twitch ExStream event/2nd Year Anniversary Movie share&tag event/Male Mage Fan Art Contest event winners will be given the in-game prizes during the maintenance.