In response to loud and long complaints about the new Essence currency in its free-to-play hero shooter Paladins, Hi-Rez Studios said today that it will modify the system by reducing the cost of Legendary cards from 18,000 to 12,000 Essence, increasing the amount of Essence granted by duplicate Common cards from 60 to 250, and upping the amount of Essence given to players for performing tasks in the game. 

Essence, as we covered yesterday, is now used instead of Gold to unlock Legendary and loadout cards. But the cost is tremendously high, and the rate at which Essence is doled out so low, that making any sort of real progress through the game without dropping cash on it is effectively impossible. Nor is dropping cash any guarantee of success, because all you can buy are temporary boosters or chests, which are subject to the vagaries of RNG. As one unhappy player put it, "spending money wont get you ahead, unless you spend a fortune."   

The changes are meant to alleviate the need to blow cash on the game to gain access to the good stuff, particularly for newcomers. Veteran players were allowed to keep any Legendaries they'd accumulated prior to the rollout of the Essence currency, but newbies are going into it completely empty-handed, which puts them at a serious disadvantage.   

"We are committed to ensuring new players can earn the cards they want at a very reasonable pace and get rewarded for the time they put into the game. As such, in a future patch we will begin granting 1000 Essence for each achievement earned, and will be retroactively granting Essence for achievements earned when that change goes live. We will also be adding new achievements in a future patch for new players that provide a boost in Essence—an example might be 'Build your first custom loadout' which will provide 12,000 Essence," Hi-Rez said. "Additionally, we will be increasing the First Win of the Day (FWOTD) reward Gold from 300g to 450g which can be obtained 3 times daily." 

The studio said that anyone who purchased Legendary cards at the old price will be given a refund for the difference. It also apologized for the delay in getting out Radiant Chest refunds for changes in the Mastery Rewards system in OB44, explaining that its servers are simply unable to cope with the strain of opening all those chests at once. Hi-Rez has thus decided to hand out Essence directly at a rate of 2250 per owed chest, a process it said should be completed by the end of today. 

"In the coming updates, we will be evaluating Legendary card balance and making adjustments to bring them all in line," Hi-Rez said. "We appreciate your continued feedback on this system as we move towards a further balanced state!" 

Patch notes for the next update, OB45, are expected to be ready for reveal next week. 

Players of Hi-Rez Studios' free-to-play hero shooter Paladins are venting their anger on Reddit and elsewhere over a recent change to the game that's widely seen as a blatant change to a "pay-to-win" system. The complaints are rooted in a new in-game currency called Essence, introduced in the open beta patch 44 that was rolled out last week.   

It sounds innocuous enough in the patch notes: Radiant chests are now purchasable for 3000 Gold, an in-game currency earned playing the game, and so instead of awarding gold for any duplicate items they contain, players now get Essence, which is used to unlock high-end cards. Under the previous system, gold did the trick, so players willing to do a little grinding could advance at a reasonable rate without having to spend any money.

The trouble, as Ten Ton Hammer breaks down, is that the ratio is entirely out of whack. The cost to do anything meaningful with Essence is tremendously high, exacerbated by a new "rarity" ranking for loadout cards. The site states that even after unlocking every card for every Champion, 36,000 Essence per Champion is required to access all their Legendary cards, an astounding 756,000 Essence in total. The amount of Essence awarded for a duplicate Common card? 60. 

The net result, according to multiple complaints in the Paladins subreddit, is that gold has been made effectively useless, and Paladins is now a pure pay-to-win proposition: You either fork over money for Crystals (the real-money currency), or you live without the bonuses and advantages that are granted to those who do. The new system is especially hard on new players, because veterans will keep the cards they've acquired under the old system, while newbies will have to start off with nothing.

Ironically, a post on Blizzard's Overwatch forums provided one of the most concise explanations of the core problem: Under this system, players are going to have to spend a ton if they want to get ahead. 

"The previous system was a winner, you could choose whichever card you wanted, for 1200 gold, and it didn't take long to grind that much by playing, usually 3-4 matches, not counting win of the day bonuses etc. Now they have a system where you have to spend gold on chests for RNG cards, and the only way to buy a card is with a new currency, which is only given when you get duplicate cards in the chests," author Zalamael wrote. 

"They allowed us to keep our cards, so long time players have every card available, with the exception of the new ones, but new players are screwed if they want a good deck. They can't even spend real money to level the playing field, because all they can do with real money is buy chests (so still suffer RNG) or buy boosters, which leads to the same problem. This isn't even a P2W system, because spending money wont get you ahead, unless you spend a fortune." 

So it's not pay-to-win in the absolute strictest sense—you can't straight up buy the powerful Legendary cards you want—but players will likely have to put in a good deal of cash just for a chance to obtain them.

Youtuber Joshino spent a few minutes at the start of this stream showing of how quickly even veteran players with more than 100,000 Essence can burn through the resource crafting Legendary cards, and explains why the system will be especially punishing for new players.

Most of the complaints on Reddit are calling for a return to the previous system, although at least one argues that the new system could be made to work by dramatically increasing the rate of Essence rewards, reducing the cost of Legendary cards, and doing away with the rarity system entirely. So far, Hi-Rez hasn't indicated which way it will go, or if it will simply stay the course, and that hasn't made players any happier. I've emailed Hi-Rez to find out more about the situation, and will update if and when I receive a reply.