Jun 7, 2024

Regarding the Compensation Due to the Issues and the Event Period Extension

Onigiri - Onigiri Official

Greeting from Onigiri Management Team.

As compensation for the issue where players were unable to log in or launch the game due to the migration of the Steam version of the Onigiri game client to 64-bit during the maintenance on Thursday, 5/30/2024 JST,
we decided to extend the ongoing events period.

Additionally, we would like to inform our policy for individual compensation regarding this issue.

Extension of Ongoing Events and Campaign Periods

The duration of the following contents will be extended.
※The in-game display will be updated during the maintenance on Thursday, 6/13/2024 JST.

■Extended Events
"Ware the Scythe's Temptation"
※Will be extended until the maintenance on Thursday, 6/27/2024 JST.

■Extended dungeons
"Assault! Lucifer -Purgatorium-"
※Will be extended until the maintenance on Thursday, 6/27/2024 JST.

■Extended Nyankoropon
"Kung Fu Nyankoropon"
"Mitsuhide Limited Nyankoropon"
"Kung Fu Limited Nyankoropon"
"Premium Nyankoropon 1&2"
"Sublime Ougi Nyankoropon"
"Magatama Nyankoropon"
"Sublime Ougi Limited Nyankoropon"
"Magatama Limited Nyankoropon"
※Will be extended until the maintenance on Thursday, 6/27/2024 JST.

■Extended Campaigns
"Cumulative Purchase Bonus Campaign"
※Will be extended until 14:00 JST on Thursday, 6/27/2024 JST.

■Extended Shopping Plaza Items
"Toshiie Sailor Pack"
"Battle Maiden Shizuka Sailor Pack"
"Sesshu Sailor Pack"
"Seimei Sailor Pack"
"Mitsuhide Sailor Pack"
"Ieyasu Sailor Pack"
"Izuna Sailor Pack"
"Musashi Sailor Pack"
"Kenshin Sailor Pack"
"Murasaki Shikibu Sailor Pack"
"Ono no Komachi Sailor Pack"
"Maeda Keiji Sailor Pack"
※Will be extended until the maintenance on Thursday, 6/27/2024 JST.

■Extended Time Limited Items
"Full Energy Restorative -LTD-"
"Energy Restorative 50 LTD"
"EXP Boost +200% (30Min.) - LTD"
"Ryou Boost +200% (30Min.) - LTD"
"Drop Boost +200% (30min.) LTD"
"SP Gacha Ticket Fragment"
"SP Gacha Ticket"
"Premium Gacha TIcket"
"Limited Gacha Ticket"
※Will be removed during the maintenance on Thursday, 6/27/2024 JST.

Events and campaigns were scheduled to begin on Thursday, 6/13/2024 JST, will be delayed to Thursday, 6/27/2024 JST.

Individual Compensation

As compensation for this issue, we plan to provide the following:

To those who logged in at least once between Thursday, 5/16/2024 JST, 14:00 and Thursday, 5/30/2024 JST, 14:00,
We will provide compensation items for the numbers of days which your characters did not log in during the affected period.

※The cutoff for each day will be based on 4:00AM JST.
※The period from Thursday 5/16/2024 JST,20:00 to Friday 5/17/2024 JST, 3:59, will be counted as one day.
※The period during which the issue occurred will be determined after confirming that the temporary issue was resolved by today's release fo the 32-bit Beta version of Onigiri.
※The compensation items Above will no be included in the compensation items for the emergency maintenance on Tuesday 6/4/2024 JST.

Here are the plans for the compensation items
・Energy Restorative&boost items
・Items related to the ongoing events
・Achievement rewards
・Addtional Login achievement bonus

The compensation items from this announcement are scheduled to be sent during the maintenance on Thursday, 6/13/2024 JST.
We apologize for the inconvenience and ask for your patience.

We deeply apologize for the significant inconvenience caused to our users and for the delay in our response.

We appreciate your continued support of Onigiri.

Jun 7, 2024

Announcement of the Beta Release of the 32-bit Version of Onigiri

Onigiri - Onigiri Official

Greeting from Onigiri Management Team.

During the maintenance on Thursday, 5/30/2024 JST, we transitioned the Steam version of "Onigiri" to a 64-bit client. However, we have encountered an issue where the game does not launch when the "Play" button is pressed in the Steam client.
As a temporary measure to address this issue,we have released a 32-bit beta version of "Onigiri"。

If the issue is not resolved even after trying the solutions provided in the notice below, please switch to the 32-bit beta version of "Onigiri" and try launching the game.

Regarding the issue where the game client does not start:
https://store.steampowered.com/news/app/290470/view/4181108468552220236

■How to switch to 32-bit beta version

①Right-click on "Onigiri" in Steam library to open the "Properties" screen.

②"Betas" → Select "32bit - onigiri 32bit" from the "Beta Participation" dropdown options to download 32-bit beta version.

※Select "None" from the "Beta Participation" dropdown options to revert your game to the 64-bit version.
※Bith the 32-bit and 64-bit versions use the same game database. There are no differences in game progress or obtained items.

If the issue persists even after trying the above solutions, please report it via the inquiry form on the Onigiri's Steam official website.

Onigiri's Steam official website
https://crossplay.onigiri.cyberstep.com/

We are going to continue to investigate this issue to ensure that more users can play the 64-bit version.
We sincerely apologize for the inconvenience caused.

Jun 5, 2024

Onigiri - Onigiri Official

Greeting from Onigiri Management Team.

Regarding the issues related to the migration of the game client to 64-bit, which was implemented during the maintenance on Thursday,5/30/2024 JST, we would like to inform you of the current situation and our future actions.

■Regarding the issue of forced termination on specific stages

This issue involves the game client forcibly terminating when approaching specific objects in the 64-bit version. Additionally, if the game forcibly terminates due to this issue, there have been instances where logging in again,
selecting a character, and entering the same place would cause another forced termination.
This issue was resolved during the emergency maintenance conducted on Tuesday, 6/4/2024 JST, and Wednesday, 6/5/2024 JST.
If you are still experiencing the above issue, please report it via the contact form to let us know.

■Regarding the issue of the Game Client Not Starting

This issue involves the game client displaying the message "Important files are missing. Please Reinstall." upon startup, and the client does not start.
As a response to this issue, we have provided instructions to uninstall the game and manually delete the Onigiri installation folder.However, we have received reports that the client still does not start even after trying this method.
We are continuing to investigate the cause of this issue, and we sincerely apologize for the inconvenience. We ask for your patience while we work on resolving it.

For instructions on how to delete the installation folder manually, please refer to this announcement:
https://store.steampowered.com/news/app/290470/view/4181108468552220236

Additionally, when inquiring about this issue, we would appreciate it if you could provide us the following information:
・Your Windows Version
・A screenshot of the folder where "Onigiri" is installed.
　You can check this via "Properties"→ "Installed Files" → "Browse".
・A screenshot of the "bin" folder inside the folder where "Onigiri" is installed
　This folder is located directly under the folder referenced above.

◆Response to the Above Issues
Considering that there are users who have not been able to log in since the maintenance on Thursday, 5/30/2024 JST, or are still unable to log in due to the above issues, we plan to extend the duration of the current event and provide compensation.
Since the issue of the game client not starting is still ongoing, we will announce the details of the compensation once this issue is resolved.

Please be assured that there has been no deletion of user game data during the migration to 64-bit.

We deeply apologize for the inconvenience caused to our players.

Jun 5, 2024

Regarding Replies to Inquiries

Onigiri - Onigiri Official

Greeting from Onigiri Management Team.

We have confirmed that due to a configuration error on the Japanese version of the official Onigiri Steam site's (https://crossplay.onigiri.cyberstep.com/) inquiry form, we were unable to check the inquiries we received.
※Inquiries made through the in-game inquiry form were confirmed without any issues.

The issue has now been solved, and our management team would respond to inquiries sequentially.
Please note that for older inquiries, we would only respond to those deemed necessary.

We deeply apologize for the long-term oversight of such an important issue and for the inconvenience caused to our users, especially given the current issues related to the migration to the 64-bit version.

We appreciate your continued support of Onigiri.

Jun 5, 2024

[COMPLETE]6/5 Temporary Maintenance

Onigiri - Onigiri Official

[6/5 Addendum]

The maintenance was completed at 19:00 on 6/5/2024 JST.

Bug Fixes

・Fixed a bug in the Steam version where approaching certain objects would crash the game.
　The hitboxes of certain objects has been adjusted consequently.
　Affected fields and dungeons are listed below.
　Earth Investigation Force's Secret Base Field
　Netherworld Space Dungeon
　*There was an omission in the modifications made during the temporary maintenance on 6/4/2024 JST.

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As compensation for the unscheduled maintenance, the following items will be sent.

■Compensation Items
　・Full Energy Restorative x3
　・ALL Boost +200% (60Min.) x3

◆Compensation Targets
　Accounts existing as of 17:00 6/5/2024 JST

◆Reception Period
　Until 14:00 7/4/2024 JST

※Items will be delivered to an account's present box.
　Gifts can be received by navigating to the [Menu] → [System] → [Present] screens.
※Item can only be recieved by one character per account, so please select the correct character.
※Compensation items will not be destributed on a specific schedule.

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Thank you for your attention.

We sincerely apologize for any inconvenience and appreciate your understanding.
Thank you for supporting Onigiri!

Greetings from the Onigiri Service Team.

We will be conducting temporary maintenance on June 5th at 1:00 am PDT.
This maintenance is expected to finish at 3:00 am PDT on June 5th.

Thank you for your patience and understanding.