[Addendum] Some wordings have been revised on 2/10/2022 JST. We apologize for the inconvenience.
Greetings from the Onigiri Service Team.
Concerning the subtraction of Onigiri Coins (OC) as a result of the unintentional refund processing, certain points may have been unclear and warrant further explanation.
The subtraction of OC from the in-game balance may have appeared at different times dependent on the date on which the OC was purchased.
**************************************** Example:
The completed refund processed equals previous purchases.
①50$ was purchased in February of 2021 ②30$ was purchased in November of 2021 ① and ② refunded equals a refund of 80$ worth of Steam Credits funds.
↓
30$ of OC deducted from the in-game balance on 1/11/2022 JST 50$ of OC deducted during the maintenance on 2/3/2022 JST
The reflection of the in-game balance may resemble the above pattern.
****************************************
If the full amount of OC worth of Steam Credit Funds refunded has not been subtracted from the in-game balance yet, a future subtraction may also occur.
No more OC will be deducted from the in-game account than the amount of Steam Credits Funds which was refunded. Therefore, if the returned Credits have already been used for other purposes, please purchase OC again in order to restore the in-game account balance.
In today's maintenance, we have processed the deductions of unintentional refunds from those players who had received Steam Wallet refunds but the deduction had not processed to their in-game accounts properly.
This notice concerns the matter of unintentional refunds processed through Steam from the end of 2021 until January 2022.
◆Regarding the Refunds
Beginning approximately from November 2021, unauthorized refunds have been processed to some Onigiri players due to an unauthorized external access. Credits have been refunded to affected players' Steam wallets. This issue is currently being resolved.
◆Regarding Refunded Steam Credits
We strongly recommend players use the refunded credits to purchase Onigiri Coins in the same amount as refunded.
Players who have had Credits refunded to their Steam wallets may not be able to use some services, such as purchases in the Shopping Plaza or stamina recovery with Onigiri Coins. By repurchasing Onigiri Coins, the aforementioned problems can be resolved.
◆Regarding Negative In-Game Balances
Players who have received unintentional refunds may have a negative balance reflecting the amount refunded in their in-game account. We can also confirm some players' balances have not become negative yet, but Onigiri Coin should be substracted from their in-game account balance soon.
While it is possible to play with a negative Onigiri Coin balance, certain functions such as making purchases in the Shopping Plaza or recovering energy with Onigiri Coins will not be available with a negative balance. This is why we strongly recommend players to use the refunded credits to repurchase Onigiri Coins.
◆Points of Caution
・The event does not mean that the Steam version of Onigiri will have its service halted. The Onigiri service team will continue to provide service to the steam version. ・The negative balance of Onigiri Coins displayed directly correlates to the amount of the refund processed. ・There is no penalty from Steam for using the refunded credits.
◆Inquiries
If you have any questions regarding this matter, please contact us using the inquiry form below or from Menu -> System -> Inquiries tab in-game.
As a result of the unintended refunds processed through Steam and the consequent difficulties, we will be extending various events and Nyankoropon.
To that end, events which were scheduled to end on 1/24/2022 JST will be extended until the maintenance on 2/14/2022 JST.
The deletion deadline for a number of items and events will also be extended.
Please note that the deadlines and notations on some items in-game will not reflect this change.
■Extended Period Events
・[When the Fox Cries] ※Event will end on the 2/14/2022 maintenance. ※After the scheduled end date of January 24th there may be a brief period where Kaguya will not interact for quest events, but thay will be remedied by the subsequent maintenance.
■Extended Period Dungeons ・[Assault! Dragon Ark Gakuhou] ※Event will end on the 2/14/2022 maintenance.
■Extended Period Nyankoropon ・Rebel Nyankoropon ・Sublime Ougi Nyankoropon ・Magatama Nyankoropon ・New Year Kimono Nyankoropon ・New Year Avatar Nyankoropon ・Rebel Limited Nyankoropon ・Sublime Ougi Limited Nyankoropon ・Magatama Limited Nyankoropon ・Murasaki Limited Nyankoropon ・MK-6 Limited Nyankoropon ・MK-99 Limited Nyankoropon ・Special Reissue Limited Nyankoropon 1 ・Special Reissue Limited Nyankoropon 2 ・Special Reissue Limited Nyankoropon 3 ・Special Reissue Limited Nyankoropon 4 ・New Year Gift Nyankoropon ・Premium Nyankoropon 1 ・Premium Nyankoropon 2 ※Extended Nyankoropon will be removed on the 2/14/2022 JST maintenance.
■Extended Period Campaigns ・Dungeon Boost Campaign ・Shopping Plaza Sale ※Events will be end on the 2/14/2022 JST maintenance. ※The login present bonus campaign will not be extended.
■Extended Campaign Events (Outside Game) ・CumulativePurchase Bonus Item Campaign ・Purchase Bonus Campaign ※Events will end on 14:00, 2/14/2022 JST.
■Extended Sale Period Items ・Gratitude Pack 2021 1 ・Gratitude Pack 2021 2 ※Item sale will end on 14:00, 2/14/2022 JST.
■Exchange Period Extented Items ・Summoner's Scroll - Murasaki Shikibu ・Summoner's Scroll - Riku Lunar Light ・Summoner's Scroll - Tsukumo Lunar Gleam ・Summoner's Scroll - Murakami III ・Limited Yorozu Exchange Ticket ・Summoner's Scroll - Houou ・Summoner's Scroll - Maeda Toshiie ・Summoner's Scroll - Inuchiyo ・Summoner's Scroll - Genbu ・Summoner's Scroll - Yorimitsu ・Summoner's Scroll - Maeda Keiji ・Summoner's Scroll - Spring Dawn Gawain ・Summoner's Scroll - Spring Dawn Kenshin ・Summoner's Scroll - Ibaraki Douji Summer Sky ・Outfit Change Spring Dawn Gawain ・Outfit Change Spring Dawn Kenshin ※Exchange Items will be removed on 14:00, 2/14/2022 JST.
■Deletion Delayed Items ・New Year Gift Ticket 2022 ・Ryou Boost +400% (60Min.) LTD ・EXP Boost +400% (60Min.) LTD ・Drop Boost +400% (60Min.) LTD ・Ryou Boost +200% (30Min.) - LTD ・EXP Boost +200% (30Min.) - LTD ・Drop Boost +200% (30Min.) - LTD ・Full Energy Restorative -LTD- ・SP Gacha Ticket ・Torn Piece of SP Gacha Ticket ・Limited Gacha Ticket ・Premium Gacha Ticket ・Purgatorium Treasure ※Items will be deleted/converted on 14:00, 2/14/2022 JST.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
【21/1/2022 Alter】 Changed the title of the article.
Greetings from the Onigiri Service Team.
As a result of the unintended refunds processed through Steam and the consequent difficulties, we will be extending various events and Nyankoropon.
To that end, events which were scheduled to end on 1/24/2022 JST will be extended until the maintenance on 2/14/2022 JST.
The deletion deadline for a number of items and events will also be extended.
Please note that the deadlines and notations on some items in-game will not reflect this change.
■Extended Period Events
・[When the Fox Cries] ※Event will end on the 2/14/2022 maintenance.
■Extended Period Dungeons ・[Assault! Dragon Ark Gakuhou] ※Event will end on the 2/14/2022 maintenance.
■Extended Period Nyankoropon ・Rebel Nyankoropon ・Sublime Ougi Nyankoropon ・Magatama Nyankoropon ・New Year Kimono Nyankoropon ・New Year Avatar Nyankoropon ・Rebel Limited Nyankoropon ・Sublime Ougi Limited Nyankoropon ・Magatama Limited Nyankoropon ・Murasaki Limited Nyankoropon ・MK-6 Limited Nyankoropon ・MK-99 Limited Nyankoropon ・Special Reissue Limited Nyankoropon 1 ・Special Reissue Limited Nyankoropon 2 ・Special Reissue Limited Nyankoropon 3 ・Special Reissue Limited Nyankoropon 4 ・New Year Gift Nyankoropon ・Premium Nyankoropon 1 ・Premium Nyankoropon 2 ※Extended Nyankoropon will be removed on the 2/14/2022 JST maintenance.
■Extended Period Campaigns ・Dungeon Boost Campaign ・Shopping Plaza Sale ※Events will be end on the 2/14/2022 JST maintenance. ※The login present bonus campaign will not be extended.
■Extended Campaign Events (Outside Game) ・CumulativePurchase Bonus Item Campaign ・Purchase Bonus Campaign ※Events will end on 14:00, 2/14/2022 JST.
■Extended Sale Period Items ・Gratitude Pack 2021 1 ・Gratitude Pack 2021 2 ※Item sale will end on the 2/14/2022 JST maintenance.
■Exchange Period Extented Items ・Summoner's Scroll - Murasaki Shikibu ・Summoner's Scroll - Riku Lunar Light ・Summoner's Scroll - Tsukumo Lunar Gleam ・Summoner's Scroll - Murakami III ・Limited Yorozu Exchange Ticket ・Summoner's Scroll - Houou ・Summoner's Scroll - Maeda Toshiie ・Summoner's Scroll - Inuchiyo ・Summoner's Scroll - Genbu ・Summoner's Scroll - Yorimitsu ・Summoner's Scroll - Maeda Keiji ・Summoner's Scroll - Spring Dawn Gawain ・Summoner's Scroll - Spring Dawn Kenshin ・Summoner's Scroll - Ibaraki Douji Summer Sky ・Outfit Change Spring Dawn Gawain ・Outfit Change Spring Dawn Kenshin ※Exchange Items will be removed on the 2/14/2022 JST maintenance.
■Deletion Delayed Items ・New Year Gift Ticket 2022 ・Ryou Boost +400% (60Min.) LTD ・EXP Boost +400% (60Min.) LTD ・Drop Boost +400% (60Min.) LTD ・Ryou Boost +200% (30Min.) - LTD ・EXP Boost +200% (30Min.) - LTD ・Drop Boost +200% (30Min.) - LTD ・Full Energy Restorative -LTD- ・SP Gacha Ticket ・Torn Piece of SP Gacha Ticket ・Limited Gacha Ticket ・Premium Gacha Ticket ・Purgatorium Treasure ※Items will be deleted/converted on the 2/14/2022 JST maintenance.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
[Addendum] Portions of this article contained inaccuracies and as such was revised on 1/20/2022 JST. We sincerely apologize for the inconvenience.
Greetings from the Onigiri Service Team.
Below are the details concerning the unintentional refunds currently being processed through the Steam version of Onigiri.
Unintentional refunds were processed to the Steam Wallet of some players between the end of 2021 and Tuesday, January 11, 2022 JST. An identical amount of paid OC was deducted from the in-game wallets of the associated characters, consequently. At that time, if the in-game currency amount was less than the amount unintentionally deducted as a result of the error refund, the in-game currency balance became negative.
The above can be resolved by purchasing again the amount that was refunded to the Steam Wallet. ※Please be certain to purchase from the same Steam Wallet to which the refund was processed. ※A Steam wallet to which the refund has been made is also acceptable for making this purchase. ※There are no penalties for using the Steam Wallet involved in this refund error.
As a result of these errors, we will extend the holiday events and Nyankoropon for the convenience of our players. Further details will be announced as decided.
We sincerely apologize for this error and appreciate your patience.
The Onigiri team has confirmed that unintentional refunds have been occuring for some Steam version Onigiri players.
We are currently investigating this issue and appreciate your patience as we work towards a resolution. An announcement will be made at a later time with more details as they emerge.