In today's maintenance, we have processed the deductions of unintentional refunds from those players who had received Steam Wallet refunds but the deduction had not processed to their in-game accounts properly.
This notice concerns the matter of unintentional refunds processed through Steam from the end of 2021 until January 2022.
◆Regarding the Refunds
Beginning approximately from November 2021, unauthorized refunds have been processed to some Onigiri players due to an unauthorized external access. Credits have been refunded to affected players' Steam wallets. This issue is currently being resolved.
◆Regarding Refunded Steam Credits
We strongly recommend players use the refunded credits to purchase Onigiri Coins in the same amount as refunded.
Players who have had Credits refunded to their Steam wallets may not be able to use some services, such as purchases in the Shopping Plaza or stamina recovery with Onigiri Coins. By repurchasing Onigiri Coins, the aforementioned problems can be resolved.
◆Regarding Negative In-Game Balances
Players who have received unintentional refunds may have a negative balance reflecting the amount refunded in their in-game account. We can also confirm some players' balances have not become negative yet, but Onigiri Coin should be substracted from their in-game account balance soon.
While it is possible to play with a negative Onigiri Coin balance, certain functions such as making purchases in the Shopping Plaza or recovering energy with Onigiri Coins will not be available with a negative balance. This is why we strongly recommend players to use the refunded credits to repurchase Onigiri Coins.
◆Points of Caution
・The event does not mean that the Steam version of Onigiri will have its service halted. The Onigiri service team will continue to provide service to the steam version. ・The negative balance of Onigiri Coins displayed directly correlates to the amount of the refund processed. ・There is no penalty from Steam for using the refunded credits.
◆Inquiries
If you have any questions regarding this matter, please contact us using the inquiry form below or from Menu -> System -> Inquiries tab in-game.
As a result of the unintended refunds processed through Steam and the consequent difficulties, we will be extending various events and Nyankoropon.
To that end, events which were scheduled to end on 1/24/2022 JST will be extended until the maintenance on 2/14/2022 JST.
The deletion deadline for a number of items and events will also be extended.
Please note that the deadlines and notations on some items in-game will not reflect this change.
■Extended Period Events
・[When the Fox Cries] ※Event will end on the 2/14/2022 maintenance. ※After the scheduled end date of January 24th there may be a brief period where Kaguya will not interact for quest events, but thay will be remedied by the subsequent maintenance.
■Extended Period Dungeons ・[Assault! Dragon Ark Gakuhou] ※Event will end on the 2/14/2022 maintenance.
■Extended Period Nyankoropon ・Rebel Nyankoropon ・Sublime Ougi Nyankoropon ・Magatama Nyankoropon ・New Year Kimono Nyankoropon ・New Year Avatar Nyankoropon ・Rebel Limited Nyankoropon ・Sublime Ougi Limited Nyankoropon ・Magatama Limited Nyankoropon ・Murasaki Limited Nyankoropon ・MK-6 Limited Nyankoropon ・MK-99 Limited Nyankoropon ・Special Reissue Limited Nyankoropon 1 ・Special Reissue Limited Nyankoropon 2 ・Special Reissue Limited Nyankoropon 3 ・Special Reissue Limited Nyankoropon 4 ・New Year Gift Nyankoropon ・Premium Nyankoropon 1 ・Premium Nyankoropon 2 ※Extended Nyankoropon will be removed on the 2/14/2022 JST maintenance.
■Extended Period Campaigns ・Dungeon Boost Campaign ・Shopping Plaza Sale ※Events will be end on the 2/14/2022 JST maintenance. ※The login present bonus campaign will not be extended.
■Extended Campaign Events (Outside Game) ・CumulativePurchase Bonus Item Campaign ・Purchase Bonus Campaign ※Events will end on 14:00, 2/14/2022 JST.
■Extended Sale Period Items ・Gratitude Pack 2021 1 ・Gratitude Pack 2021 2 ※Item sale will end on 14:00, 2/14/2022 JST.
■Exchange Period Extented Items ・Summoner's Scroll - Murasaki Shikibu ・Summoner's Scroll - Riku Lunar Light ・Summoner's Scroll - Tsukumo Lunar Gleam ・Summoner's Scroll - Murakami III ・Limited Yorozu Exchange Ticket ・Summoner's Scroll - Houou ・Summoner's Scroll - Maeda Toshiie ・Summoner's Scroll - Inuchiyo ・Summoner's Scroll - Genbu ・Summoner's Scroll - Yorimitsu ・Summoner's Scroll - Maeda Keiji ・Summoner's Scroll - Spring Dawn Gawain ・Summoner's Scroll - Spring Dawn Kenshin ・Summoner's Scroll - Ibaraki Douji Summer Sky ・Outfit Change Spring Dawn Gawain ・Outfit Change Spring Dawn Kenshin ※Exchange Items will be removed on 14:00, 2/14/2022 JST.
■Deletion Delayed Items ・New Year Gift Ticket 2022 ・Ryou Boost +400% (60Min.) LTD ・EXP Boost +400% (60Min.) LTD ・Drop Boost +400% (60Min.) LTD ・Ryou Boost +200% (30Min.) - LTD ・EXP Boost +200% (30Min.) - LTD ・Drop Boost +200% (30Min.) - LTD ・Full Energy Restorative -LTD- ・SP Gacha Ticket ・Torn Piece of SP Gacha Ticket ・Limited Gacha Ticket ・Premium Gacha Ticket ・Purgatorium Treasure ※Items will be deleted/converted on 14:00, 2/14/2022 JST.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
【21/1/2022 Alter】 Changed the title of the article.
Greetings from the Onigiri Service Team.
As a result of the unintended refunds processed through Steam and the consequent difficulties, we will be extending various events and Nyankoropon.
To that end, events which were scheduled to end on 1/24/2022 JST will be extended until the maintenance on 2/14/2022 JST.
The deletion deadline for a number of items and events will also be extended.
Please note that the deadlines and notations on some items in-game will not reflect this change.
■Extended Period Events
・[When the Fox Cries] ※Event will end on the 2/14/2022 maintenance.
■Extended Period Dungeons ・[Assault! Dragon Ark Gakuhou] ※Event will end on the 2/14/2022 maintenance.
■Extended Period Nyankoropon ・Rebel Nyankoropon ・Sublime Ougi Nyankoropon ・Magatama Nyankoropon ・New Year Kimono Nyankoropon ・New Year Avatar Nyankoropon ・Rebel Limited Nyankoropon ・Sublime Ougi Limited Nyankoropon ・Magatama Limited Nyankoropon ・Murasaki Limited Nyankoropon ・MK-6 Limited Nyankoropon ・MK-99 Limited Nyankoropon ・Special Reissue Limited Nyankoropon 1 ・Special Reissue Limited Nyankoropon 2 ・Special Reissue Limited Nyankoropon 3 ・Special Reissue Limited Nyankoropon 4 ・New Year Gift Nyankoropon ・Premium Nyankoropon 1 ・Premium Nyankoropon 2 ※Extended Nyankoropon will be removed on the 2/14/2022 JST maintenance.
■Extended Period Campaigns ・Dungeon Boost Campaign ・Shopping Plaza Sale ※Events will be end on the 2/14/2022 JST maintenance. ※The login present bonus campaign will not be extended.
■Extended Campaign Events (Outside Game) ・CumulativePurchase Bonus Item Campaign ・Purchase Bonus Campaign ※Events will end on 14:00, 2/14/2022 JST.
■Extended Sale Period Items ・Gratitude Pack 2021 1 ・Gratitude Pack 2021 2 ※Item sale will end on the 2/14/2022 JST maintenance.
■Exchange Period Extented Items ・Summoner's Scroll - Murasaki Shikibu ・Summoner's Scroll - Riku Lunar Light ・Summoner's Scroll - Tsukumo Lunar Gleam ・Summoner's Scroll - Murakami III ・Limited Yorozu Exchange Ticket ・Summoner's Scroll - Houou ・Summoner's Scroll - Maeda Toshiie ・Summoner's Scroll - Inuchiyo ・Summoner's Scroll - Genbu ・Summoner's Scroll - Yorimitsu ・Summoner's Scroll - Maeda Keiji ・Summoner's Scroll - Spring Dawn Gawain ・Summoner's Scroll - Spring Dawn Kenshin ・Summoner's Scroll - Ibaraki Douji Summer Sky ・Outfit Change Spring Dawn Gawain ・Outfit Change Spring Dawn Kenshin ※Exchange Items will be removed on the 2/14/2022 JST maintenance.
■Deletion Delayed Items ・New Year Gift Ticket 2022 ・Ryou Boost +400% (60Min.) LTD ・EXP Boost +400% (60Min.) LTD ・Drop Boost +400% (60Min.) LTD ・Ryou Boost +200% (30Min.) - LTD ・EXP Boost +200% (30Min.) - LTD ・Drop Boost +200% (30Min.) - LTD ・Full Energy Restorative -LTD- ・SP Gacha Ticket ・Torn Piece of SP Gacha Ticket ・Limited Gacha Ticket ・Premium Gacha Ticket ・Purgatorium Treasure ※Items will be deleted/converted on the 2/14/2022 JST maintenance.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
[Addendum] Portions of this article contained inaccuracies and as such was revised on 1/20/2022 JST. We sincerely apologize for the inconvenience.
Greetings from the Onigiri Service Team.
Below are the details concerning the unintentional refunds currently being processed through the Steam version of Onigiri.
Unintentional refunds were processed to the Steam Wallet of some players between the end of 2021 and Tuesday, January 11, 2022 JST. An identical amount of paid OC was deducted from the in-game wallets of the associated characters, consequently. At that time, if the in-game currency amount was less than the amount unintentionally deducted as a result of the error refund, the in-game currency balance became negative.
The above can be resolved by purchasing again the amount that was refunded to the Steam Wallet. ※Please be certain to purchase from the same Steam Wallet to which the refund was processed. ※A Steam wallet to which the refund has been made is also acceptable for making this purchase. ※There are no penalties for using the Steam Wallet involved in this refund error.
As a result of these errors, we will extend the holiday events and Nyankoropon for the convenience of our players. Further details will be announced as decided.
We sincerely apologize for this error and appreciate your patience.
The Onigiri team has confirmed that unintentional refunds have been occuring for some Steam version Onigiri players.
We are currently investigating this issue and appreciate your patience as we work towards a resolution. An announcement will be made at a later time with more details as they emerge.
Validity Accounts existing as of 17:35 JST, 1/11, 2022
※Items will be delivered to an account's present box. Gifts can be received by navigating to the [Menu] → [System] → [Present] screens. ※Item can only be received by one character per account, so please select the correct character. ※Compensation items will not be distributed on a specific schedule.
Thank you for your attention.
We sincerely apologize for any inconvenience and appreciate your understanding.
Thank you for supporting Onigiri!
Greetings from the Onigiri Service Team.
The emergency maintenance begun on 0:35 1/11, 2022 PST has concluded as of 2:25 PST.
■Amendments
・In the Steam version of Onigiri, there is a problem wherein players may not be able to log in normally beginning at 2:40 on January 11 JST.
※We will continue to investigate the disappearance of items due to this defect, and will announce any resolution and compensation at a later date.
We sincerely apologize for any inconvenience and appreciate your understanding.
Thank you for supporting Onigiri!
Greetings from the Onigiri Service Team.
We will hold maintenance on Thuesday, January 11, 2022 at 0:35 PST. The maintenance end time has yet to be determined.
※Players will not be able to login during this time. ※We will post a notice at maintenance's conclusion, so please do not try to log in during this time. ※Please note that the end time of maintenance is subject to change without prior notice.