Nov 24, 2015

Community Announcements - Cryss Leonhart

Update: 25/11/2015
Maintenance has now been concluded, enjoy your time in Genesis Soulkeepers!

Dear Soulkeepers,

Our server merge maintenance for NA will begin at At 05:00 am GMT+1 on 11/25 (11/24 at 11pm EST). We have no ETA on how long this maintenance will be, but do know it will be longer than usual. We kindly ask you not to expect to be able to log into the game during the day.

Please note that for EU, the regularly scheduled maintenance will take place at 10:00 am GMT+1 (4am EST).

Server Merge FAQ

In order to bring you the best EOS experience possible, we’ve decided to merge our three North American servers into one on November 25th. Originally, this highly anticipated game needed several servers to alleviate the wait time for logging in. Now that the population has stabilized, we will merge the servers in order to provide our NA players with the same level of gameplay and user satisfaction as our EU players. It is our expectation that a merge will help to lower queueing times for Valhalla and Team Arena as well as improve the overall atmosphere of the game.

We are aware that such a change will bring up a lot of questions, and as a result, we’ve already prepared a list of Frequently Asked Questions (FAQs) to help make the transition easier. More questions and answers will be added on a rolling basis as they are submitted. There will be also an opportunity for you to ask about anything you feel is not already addressed in the FAQs and to provide us with your feedback!

Some general information regarding the server merge is provided below.

Q. Who is affected by the server merge?
A. Characters currently on the NA servers Requiem, Yggdrasil, and Serepha will be moved to the new Genesis server.

Q. Will character items be transferred to the new server?
A. Yes, character items will be transferred to the new server.

Q. Will character names change?
A. Guild names and character names will remain as they are.

Q. Will the server merge affect the the maximum number of characters that can be created?
A. No, the maximum number of characters that can be created will remain 8 per region (NA and EU).

Q. Will guild information be reset?
A. Guild level and type, EXP, rank, members, history, skill, and storage will be transferred simultaneously. Battle scores will be retained and applied automatically to the rankings.

Q. What will happen with the titles and achievements that were earned first on the server?
A. All titles and achievements will be transferred. This includes the Lv60 character achievement and unique titles given to players who cleared a dungeon for the first time on a given server.

To get you excited for the server merge we’ve planned a few events. More information on these events will follow!

Your EOS Team

Aug 28, 2015

New Raid, new difficulty levels...

Community Announcements - GM_Ardan

New challenges have arrived in EOS! How well will you fare?

WHAT'S NEW

• New Raid: Kranheim (10 and 20 Players, Normal 934+, Hero 1006+)
Follow Riggan into the portal and finally find out what happened! Be prepared to meet the strongest foes yet as you battle through Kranheim!

You can enter Kranheim directly through the portal in Mount Odroerir on Rodby or by talking to the Raid Teleporter NPC in Ignea's Augur's Chancel.

Defeating the Kranheim raid in a 20 people raid group on the hero difficulty can reward you with ʺLyvir's Soul Fragmentʺ, an extremely rare item that the corresponding Soul Fragment Exchange Merchant will trade for a legendary weapon of your choice! Find him in the Clockwork District in Ignea when you manage to succesfully receive the soul fragment.

Here are some spoiler free pictures of the horrific scene in Kranheim:

• New Magic Lamp Season 4

The new Magic Lamp Season 4 is now available from the shop and the Magic Egg Merchant. It includes new costume sets replacing the summer clothes from season 3, as well as a Bronze Griffon mount (pictured above) and two new pets: The Special Grey Lemur and the Baby Blue Llama!

You still have a chance to win the Rain Cloud mount and the Junior Promethean and Hermit Crab pets from the season 3 lamps in our season 4 lamp.

• New Levels for Jobs and Hobbies
You can now perfect your craft to become a ʺMasterʺ in your job or hobby! Talk to one of the professions experts to level up your expertise and find new recipes and materials in the higher level areas!

• New Tiers for Infinity Dungeons/Arcana Challenges
New levels have been added to the Solo Infinity Dungeons (level 4!) and Party Infinity Dungeons (level 5!) - you can now also gain new Eternium from the Daily Quests there to trade for new gear at the new Eternium Trader Level 5!

• New Sealed Hunting Ground Areas
New sealed hunting ground areas are now available (level 6 and 7!), where you can farm for higher level potions and other useful items. You can also now gain the new Eternium from a new daily quest on the level 5 Sealed Hunting Ground!

• New “Legendary” mode for The Sanctuary and Blazing Peak party dungeons
Available via Smart Matching or the teleporters in Augur’s Chancel in Ignea. The equipment level requirement is 862+. Limited to 4 entries per week.

UPDATES

• Dryad Raid can now be directly entered through smart matching
It is now possible to enter the Dryad Forest Raid directly through Smart Matching, in addition to entering the Training Mode of the Raid.

• Merchants now offer higher level healing items and crafting materials
Talk to your local merchants to check out their new offers.

• Dungeons for levels below 60 have increased gear rewards
To allow players below level 60 to catch up quicker, all solo dungeons and party dungeons for players below level 60 will now drop twice the equipment.

• Difficulty adjustments in all dungeons
Difficutly adjustments have been implemented in all dungeons. A reset of current server records is planned in the future to allow for adjusted records! (This will not affect server first achievements.)

• PvP Balance
Balancing adjustments have been made concerning Duelist, Bard and Stormguard classes. We are still looking into further adjustments that might be implemented at a later time.

• Summer Event items removed
Summer Event quests and quest items have been fully removed from your logs and inventories.

• Magic Egg Tab in Cash Shop
Now when you select the Magic Egg Shop in the Cash Shop window, your currency will be shown in Magic Eggs instead of AP in the upper right corner for easier shopping!

BUG FIXES

• You can now directly link an item from a merchant in chat if you want to ask others about it.
Use CTRL + Mouse Click to do so. Please be aware that this means players can link items they do not specifically own at the moment, so keep this in mind when offering a trade.

• Text bugs have been fixed.
Descriptions for level 3 equipment trader options have been corrected and the issue with the Jasmine Flower has been fixed.

ADDITIONAL INFORMATION

• Drakus' Laboratory
We are aware there is currently an issue with the Drakus' Laboratory solo dungeon and this will be fixed in a future patch.

Jul 29, 2015

July 29th - Summer Patch Notes!

Community Announcements - Myzzrym

SUMMER HAS OFFICIALLY STARTED IN EOS!

Summer event, here we come!

The time has come to take your Soulkeeper on a nice vacation! You will discover a completely new map, which gives you access to daily and repeatable quests! This exotic area is populated by the adorable and cheerful Pori tribe.

One tribe member is called Dig Duv who you will find in the main cities: Mnemos Town, Ignea, Rimen, and Laterna. Talk to Dig Duv, and you will get to visit the new islands!

Before heading to the beach, you will obviously need a swimsuit! However, there is one thing that the Poris hate: violence. This is why you will have to leave your weapon in your inventory and the Smart Matching functions will be disabled during your stay on the island.

To sum up: in order to reach this dream destination, you will need to wear a swimsuit and unequip your weapon. As the Pori tribe is a pacifist one, do not even think about challenging another Soulkeeper to a duel while you are on the island!

There are 2 ways to get a swimsuit:

From the Season 3 Magic Lamps
By completing Dig Duv’s quests

This new map gives you access to 2 different islands:

Manta Reef
Watermelon Island – this island is only accessible when the water recedes, so you will be able to travel there once every hour, for half an hour (for instance: Open from 9.00 until 9.30, then closed from 9.30 until 10.00, and open again from 10.00 until 10.30 and so on). You will have to talk to the Watermelon Island Entry Staff NPC in order to travel there.

You may run around the island or use your mount if you wish! Complete the quests, take part in the mini games, chat with the Pori tribe: all of this will make your stay unforgettable!

Upon completing the quests, you will receive a special currency: the Manta Reef Coin.

You will have the possibility to acquire numerous items In exchange for this currency via the Specialty Merchant, such as the new Coconut Crab pet!

New Achievements will also be unlockable:

Pinch Me, I’m Dreaming! (Misc./Pet)
Nowhere to Run (Event)
Duck, Dodge, Dive… D’oh (Event)

*WARNING* Everything that is related to the Summer Event will be deleted once the event is over (on August 19th, 23:59 GMT+2/5:59 PM EDT) except the following:

Costumes
Pets
Manta Reef currency (you may save it for next year)
Achievements
Titles
Prismatic Water Balloons

CONTENT UPDATE

Raid entry count was updated

It is now possible to enter the Dryad Forest Raid 3 times per week, and 10 times per week on Practice mode.

Daily Login rewards have been changed

Check it out in-game!

Season 3 Magic Lamps

S3 Magic Lamps are available in the Cash Shop, via the Magic Egg Merchant and with the “Hard Knock Life” and “School of Hard Knocks” quests.

Implementation of the voting system in Party member kicking

Any party member may now suggest to kick another member. A voting window will appear, where the reason for the vote can be mentioned:

The person that issues the vote and the subject of the vote cannot participate in the voting process.

A player will only be kicked if the majority of the players vote “Yes”.

World Map Transparency

You can now change the map’s transparency by opening the World Map (M) and moving the slider at the top.

New “Legendary” mode for Promethean Giant’s Hideout and Woods of Despair party dungeons

Available via Smart Matching or the teleporters in Augur’s Chancel in Ignea. The equipment level requirement is 790+. Limited to 4 entries per week.

Infinite Solo Dungeon Stage 3

Available via Smart Matching or the teleporters in Augur’s Chancel in Ignea. The equipment level requirement is 560+.

Infinite Party Dungeon Stage 4

Available via Smart Matching or the teleporters in Augur’s Chancel in Ignea. The equipment level requirement is 790+.

New NPCs in the Clockwork Quarter in Ignea: Stage 4 Infinium Merchant & Stage 4 Equipment Trader

You can now use your magic eggs in the cash shop! Check out the Magic Egg tab!

Windows 10

EOS is compatible with Windows 10. However, since this version is new, should any issues arise please let us know by sending in a ticket here.

BUG FIXES

The Daily Quests given out by the NPC called “Rose” for profession level 421 are now fixed.
Crafted healing items are now stackable up to 50.
You can now trade your level 78 equipment for level 81 equipment via the Stage 1 Equipment Trader NPC.

Thank you for your patience and have fun!

Jul 1, 2015

End of OBT Patch Notes (01/07/2015)

Community Announcements - GM_Ardan

PATCH NOTE - END OF OBT 1/07/2015

Dear Soulkeepers,

First of all, we are happy to announce the end of OBT and the official “Commercial Release”.

WHAT DOES IT MEAN EXACTLY?

As our PM explained in his letter: “This means that EOS will be solid enough to be out of Beta Status, but also means that we will keep improving your experience by frequently patching new content, fixing issues that you might encounter, and adjusting certain mechanisms and their design. “ There will be no server wipe, so don’t worry about that.

NEW UPDATES

- 10 player Practice Raid + 10&20 player Raids, normal and hero mode -

The practice raid will only be accessible through the Smart Matching feature. You have to be level 60 and have at least a 718 PVE equipment level. Since it’s a practice mode, the boss won’t loot anything. A new NPC will be implemented later on, which will offer free healing items, for practice mode only.

In order to access the 10&20 player Raids, you can go to the Raid teleporter NPC located in the Augur’s Chancel district in Ignea. You have to be level 60 and have at least a 790 PVE equipment level on Normal mode, and 862 on Hero mode.

Form a raid party and find out what lies within!

- 2 New party dungeons, normal and hero mode

The Sanctuary

The Blazing Peak

For both Normal and Hero mode. Available with smart matching, party dungeon teleporter NPC located at Augur’s Chancel in Ignea. Level 60 only. Normal mode : at least a 646 PVE equipment level Hero Mode : at least a 718 PVE equipment level

- Infinite Solo Dungeon Tier 2:

Available with smart matching, portal located at Augur’s Chancel in Ignea. Level 60 only. At least a 560 PVE equipment level

- Infinite Party Dungeon Tier 3:

Available with smart matching, portal located at Augur’s Chancel in Ignea. Level 60 only. At least a 718 PVE equipment level

- Hunting ground level 3,4 and 5

Sealed Area teleporter NPC located at Augur’s Chancel in Ignea

- Anti-stun

- Green Soul skill effect will last 4 seconds, granting immunity to any status alteration.

- New consumable item (Purification Scroll) which is only available for BF, 2 items for low level and max. Can’t be used in dungeons, hunting grounds or arena. Restore stun status, 1min cooldown. Can be found at the BF general merchant.

- Replay feature

This feature allows you to record your game highlights! Go to the Dungeon icon at the bottom of the screen, select “Replay” and start recording!

- Blessed Conversion Scroll

This scroll allows you to turn the followings items into Magic Eggs

- Area Loudspeaker: 12 eggs
- Server Loudspeaker: 30 eggs
- 1 day Hourglass: 30 eggs
- Costume items from non-tradable Magic Lamps (acquired through magic Egg Merchants): 86 eggs (the price of a magic lamp)

- Aera & Server Loudspeakers level requirement is now level 10

This is to prevent goldseller spammers

- Shouting is also restricted to level 10+

- Gifting only works with your friends

- Healing items now stackable up to 50

- Professions & hobbies update

More recipes for upper grade items. New materials are available at the profession and hobby NPCs

- new Equipment Trader Level 3 now in Ignea.

- VO and cut scenes subtitles applied for all languages

- Cash Shop updates:

- Magic lamp repair kit can only be purchased once per character
- Magic Lamp season 2
- Superior Llama
- Shadow set for all classes

BUG FIXES

- An issue with one of the Resource Collector quests has been fixed
- Issues with the DE and FR keyboard layout have been fixed
- Guild member list displayed level has been fixed
- Translation fixes

KNOWN ISSUES

- Translation issues:

- “Minor Purification Scroll”: current description mentions that it can only be used at level 60 or higher but it should actually say that it can only be used at level 59 and lower.
- Anti-stun effect of the Green soul skill has been increased to 4 seconds. However, the text description hasn't been updated yet.
- Translation fixes

Jun 25, 2015

Producer Letter - June 2015

Community Announcements - DrMoms

Hi Everyone!

I’m PM_Bacon and am in charge of Echo of Soul. We’ve been preparing its launch for a few months and are very glad now that EOS is live, and that we have such an active and passionate community!

This “letter” is based on the feedback that you gave our hardworking GMs over the past weeks. I would like to give you guys more explanation on things that you liked and/or disliked, and what we have tackled or are currently tackling in order to make your playing experience better.

I will probably not answer all of your questions here, but I will try to touch on the the points that have come up most frequently since EOS went live. I will try to keep up with you guys on a monthly basis; to get your feedback and try to answer your questions, as well as before every major patch.

Speaking about major patch, on July 1st, OBT ends (no server wipe coming) and “Commercial Release” start. This means that EOS will be solid enough to be out of Beta Status, but also means that we will keep improving your experience by frequently patching new content, fixing issues that you might encounter, and adjusting certain mechanisms and their design.

We also have a few surprises for all of you with the upcoming 1st of July patch:

First Raid instance
Adjustment of Magic Eggs System
Adjustment of PvP Balance
Anti Gold Seller actions
Increase of healing items stackability (from 20 to 50)
Magic Lamp Season 2 starts

I will go more into details below, while answering some issues that have been raised by the community. We have run a survey after the first week of OBT and have kept gathering your feedback too. Here are the main points that have come up:

Gold Sellers:

We know that the in-game presence of Gold Sellers can be annoying for all of our honest players that just want to enjoy their time playing EOS. We have deployed several mechanisms to counter these abuses and decrease the annoyance coming from these fraudsters. In addition to our GMs that work day and night on spotting and banning them, we will also introduce a few measures to counter the gold selling action in the upcoming patch. We will set a minimum required level for use of the items that frauds are based on, as well as re-adjusting the gifting mechanism that can now only involve a friend from your friend list. We are also taking actions on different levels to stop the gold selling from external websites with payment partners for example. Even if we know this will not stop the fraudsters, these represent more steps and obstacles they have to cross and makes their life more difficult, thus decreasing their in-game spamming and presence.

PvP Balance:

Rebalancing classes is a serious change to a game. This is why we want to make sure that we have all the necessary info available to us before opening the discussion within the team. We will definitely keep you updated about this topic in the following weeks. We have also addressed the Stun issues that are seen in PvP right now and are deploying an item (that you can get through an NPC) to counter the powerful stun skills from certain players and classes on the 1st of July. This is not a cash item, and I would suggest that you give it a try and share your feedback with us :)
Seeing the Level curve increasing every day, I am very confident that with more players reaching level 60; the fun can only increase!

Magic Egg System:

The Magic Egg System has been specifically designed for the Western version of EOS. The idea of the system is to give any player the chance to get cash items by simply playing the game. The gaming experience has to be fair and not give spenders an unbeatable advantage towards non-spenders. With this Magic Egg system, you can get Magic Lamps, Anti-Breakage, and buffs by being active in game. You can get the eggs with daily attendance rewards, questing, events, and achievements.

We received your feedback about the ‘Magic Egg Magic Lamps’. With costumes being non tradeable, it was impossible for you guys to do anything with it if you obtained a costume that didn’t correspond to your class. We will deploy, with the 1st of July patch, the following mechanisms:
Costume Recycling: Any Class Specific costume obtained through the Magic Egg Magic Lamp can be sold to the Magic Egg NPC for the price of a Magic Lamp (86 Eggs)
Account Storability: Any Class Specific costume obtained through the Magic Egg Magic Lamp can be put in your account storage and therefore can be used with another character that you have on your account
We hope to see your troubles go away with these two decisions :)

Anti-virus alerts when launching the game (update):
We are aware that some anti-viruses are detecting a virus or a Trojan upon launching Echo of Soul. However, don't worry; the only reason why this is happening is because these AVs cannot access some of the data of the game. This data is actually protected in order to prevent any unwanted modification on the game, but is flagged by the anti-virus as a potential threat because it cannot be scanned.

There is a way to work around it: all you have to do is to add the game files as an exception in your AV settings. If you manually go in AV quarantine section and give an order to restore and skip the scanning then you will get the game working.
You'll find few examples of how this can be done by visiting this EOS forum post.

We are now contacting anti-virus editors to whitelist EOS and make it more comfortable for you guys when you open the game. We will keep you updated with the outcome of the discussions ;)

Ticket Queue:

We know that it might take a few days to answer your requests through the ticket system. Our Game Masters are currently focusing on this matter, and we we hope to see the queue less congested in the following days. This is some serious hard work for your dear GMs and I really want to emphasize how hard they work on providing you with the best answers as soon as possible!

Steam:

Since Monday evening we are now available on Steam! To celebrate this, everyone that logged into the game (via Steam or not) since we went live on Steam until Wednesday 24th 23.59 CEST have received a free Levina’s Blessing 24 hours. Levinas Blessings are really nice Buff items that grant you 100% Bonus EXP and 100% Bonus Gold from monsters. Happy Hunting!

Race to 400,000 Magic Lamps:

This was a very first time for us! We wanted to reach the milestone of 400,000 Magic Lamps injected in-game on a given timeframe. We ended up at a little more than 280,000 Magic Lamps and are very happy to see how committed the whole community was! This event was designed for all players, spenders and non-spenders. With such involvement from all of our players, we decided to unlock the rewards for the 300,000 tier! Have a look at the details of the upcoming associated events and rewards here.

I hope my (long) letter has brought you some answers and showed you that we are actively listening to your feedback and tackling the issues the best way we can. I am genuinely happy to have such a committed and passionate community. Even if feedback can sometimes be harsh, it always helps to deliver the best experience we can.

On the 1st of July, you will discover our first raid as well as the second season of the Magic Lamp (also available through the Magic Egg NPC).

Thank you very much for reading until the end, I would be glad to read your answers and feedback. As said earlier, I’ll try to keep up with all of you as much as I can. This summer will be full of surprises, make sure you stick around for them!

Talk to you all soon.

PM_Bacon