We understand that the most important resource we have is our fans. While Jeffrey Strike (Deadly Cyclone) has done a fantastic job in helping us out with moderating the forums on his personal time, we realize that there is still a pressing need for broader technical support and even more communication with our community. In order to provide our players with the best possible experience, we have formed a new super powered support team. Our primary goal is to interact with the community in order to identify and fix any ongoing issues, as well as provide the very best support to our customers. We will also make an effort to communicate what's going on behind the scenes with the status of bug fixes and patches, and keep the community up to date.

So, let's meet the team!

Mike Watson ([V] IdolNinja) – Community Manager – Mike has a long history of modding the Saints Row games and brings with him a deep understanding of how our games work. He also has over 10 years of experience in IT support management, and is a long-time moderator of the saintsrowmods.com forum which currently boasts over 67,000 members.

Maurice Tan (Professor Pew) – Deep Silver International Community Manager – Maurice works on every title Deep Silver publishes, which is why he hasn't been around enough on the forums lately! (Sorry! -- Maurice) He makes sure that whenever fans ask for something on forums or social media, someone at Deep Silver will hear about it over and over again.

Ben Brenner – Saints Row IV QA Lead – Ben has worked on the Saints Row franchise since Saints Row 2. His forum experience includes forum moderator for several Shareplay games from 1996 to 2002. He also helped moderate forums on Red Faction Armageddon.

Brendon Ellis (VEllix) – Technical Audio Support – Brendon is an audio bugfixer on Saints Row IV, and was an audio tester on Saints Row: The Third and Red Faction Armageddon, and a gameplay tester on Saints Row 2 and Red Faction Guerrilla. He’s lurked the Saintsrow.com forums since Saints Row: The Third’s release, occasionally posting when he felt helpful, but now he’ll be taking a more focused initiative to assist.

Christina Kniskern (Cirose) – QA Tester – Christina has been at Volition since 2008 and has worked on Saints Row 2, Red Faction: Armageddon, Saints Row: The Third, Saints Row IV and DLC. Her focus has been on Audio and Gameplay testing but she also has experience in most other areas. She’s been around the forums but not in an official capacity until now.

Derek Wade (VUncleSam) – PC QA Tester – Derek has been working on Saints Row 4 since early March. He has several years of experience moderating forums for various communities in competitive semi-pro and casual settings for games such as Crysis 2, Battlefield: Bad Company 2, Call of Duty 2 and more. (Lots of 2’s!)

Ryan Mansfield (VRyan) – QA Tester – Ryan has worked on games for both the Saints Row and Red Faction franchises. He has also spent several years assisting in moderating forums and Twitch channels for MLG. With time on each platform, he has spent the majority of his time on Saints Row IV as part of the UI team.

You may notice certain support threads and subforums being moved or expanded while we attempt to sort everything out. We have a lot of work ahead of us, but we are all deeply committed to making sure that everyone can enjoy our games. You deserve nothing less.

Thank you!

Clint Ourso (V_Geaux93)
Studio Production Manager
Deep Silver Volition

We understand that the most important resource we have is our fans. While Jeffrey Strike (Deadly Cyclone) has done a fantastic job in helping us out with moderating the forums on his personal time, we realize that there is still a pressing need for broader technical support and even more communication with our community. In order to provide our players with the best possible experience, we have formed a new super powered support team. Our primary goal is to interact with the community in order to identify and fix any ongoing issues, as well as provide the very best support to our customers. We will also make an effort to communicate what's going on behind the scenes with the status of bug fixes and patches, and keep the community up to date.

So, let's meet the team!

Mike Watson ([V] IdolNinja) – Community Manager – Mike has a long history of modding the Saints Row games and brings with him a deep understanding of how our games work. He also has over 10 years of experience in IT support management, and is a long-time moderator of the saintsrowmods.com forum which currently boasts over 67,000 members.

Maurice Tan (Professor Pew) – Deep Silver International Community Manager – Maurice works on every title Deep Silver publishes, which is why he hasn't been around enough on the forums lately! (Sorry! -- Maurice) He makes sure that whenever fans ask for something on forums or social media, someone at Deep Silver will hear about it over and over again.

Ben Brenner – Saints Row IV QA Lead – Ben has worked on the Saints Row franchise since Saints Row 2. His forum experience includes forum moderator for several Shareplay games from 1996 to 2002. He also helped moderate forums on Red Faction Armageddon.

Brendon Ellis (VEllix) – Technical Audio Support – Brendon is an audio bugfixer on Saints Row IV, and was an audio tester on Saints Row: The Third and Red Faction Armageddon, and a gameplay tester on Saints Row 2 and Red Faction Guerrilla. He’s lurked the Saintsrow.com forums since Saints Row: The Third’s release, occasionally posting when he felt helpful, but now he’ll be taking a more focused initiative to assist.

Christina Kniskern (Cirose) – QA Tester – Christina has been at Volition since 2008 and has worked on Saints Row 2, Red Faction: Armageddon, Saints Row: The Third, Saints Row IV and DLC. Her focus has been on Audio and Gameplay testing but she also has experience in most other areas. She’s been around the forums but not in an official capacity until now.

Derek Wade (VUncleSam) – PC QA Tester – Derek has been working on Saints Row 4 since early March. He has several years of experience moderating forums for various communities in competitive semi-pro and casual settings for games such as Crysis 2, Battlefield: Bad Company 2, Call of Duty 2 and more. (Lots of 2’s!)

Ryan Mansfield (VRyan) – QA Tester – Ryan has worked on games for both the Saints Row and Red Faction franchises. He has also spent several years assisting in moderating forums and Twitch channels for MLG. With time on each platform, he has spent the majority of his time on Saints Row IV as part of the UI team.

You may notice certain support threads and subforums being moved or expanded while we attempt to sort everything out. We have a lot of work ahead of us, but we are all deeply committed to making sure that everyone can enjoy our games. You deserve nothing less.

Thank you!

Clint Ourso (V_Geaux93)
Studio Production Manager
Deep Silver Volition

[BUGS]

- Fix for the Rectifier and Penetrator Upgrade/Customization Screen freezes
- Fix for double Dubstep Gun being available to certain players after the last patch
- Fix for “Inauguration Station” .exe name
- Fix for keyboard/mouse tutorial messages when using sprint toggle
- Fix for radio key mapping not working as intended
- Fix for key mapping of “ 1 “ and “ 2 “ for weapon swap
- Fix for wall sprint functionality sticking when using sprint toggle
- (AMD Eyefinity users) Fix for 21:9 resolution monitors to display UI correctly
- Fix for hangs relating to DRM checks
- Fix for missing Polish string translation (defaults to English if string is missing)
- Fix for extra UI elements appearing in certain Mayhem activities

[ UPDATES]

- Added support for future DLC
- Added crash reporting support, this will help to pinpoint crash issues
- Added a toggle in the menu for allow weapon swapping not to bring up the weapon swap screen. When enabled, this stops the full screen menu from popping up during weapon swap
- Added transparency to the weapon radial under certain conditions

[BUGS]

- Fix for the Rectifier and Penetrator Upgrade/Customization Screen freezes
- Fix for double Dubstep Gun being available to certain players after the last patch
- Fix for “Inauguration Station” .exe name
- Fix for keyboard/mouse tutorial messages when using sprint toggle
- Fix for radio key mapping not working as intended
- Fix for key mapping of “ 1 “ and “ 2 “ for weapon swap
- Fix for wall sprint functionality sticking when using sprint toggle
- (AMD Eyefinity users) Fix for 21:9 resolution monitors to display UI correctly
- Fix for hangs relating to DRM checks
- Fix for missing Polish string translation (defaults to English if string is missing)
- Fix for extra UI elements appearing in certain Mayhem activities

[ UPDATES]

- Added support for future DLC
- Added crash reporting support, this will help to pinpoint crash issues
- Added a toggle in the menu for allow weapon swapping not to bring up the weapon swap screen. When enabled, this stops the full screen menu from popping up during weapon swap
- Added transparency to the weapon radial under certain conditions

[BUGS]

- Fixed a patch issue in the save system where weapon data was corrupted. Examples of the data corruption includes duplicated weapons or missing weapons.

[UPDATES]

- Most weapons lost due to the previous patch will be restored. This includes weapons rewarded due to game progress, promotional weapons, and DLC pack weapons. In addition, all weapons purchased from Friendly Fire or picked up from enemies that were upgraded, customized, or equipped will be restored.

- Certain players will no longer be in possession of weapons purchased from Friendly Fire or picked up from enemies if those weapons were not upgraded, customized, or equipped. Any missing weapons can be re-acquired from the Friendly Fire store or enemies. Potentially affected weapons:

Baseball Bat (purchased from Friendly Fire)
Stun Gun (purchased from Friendly Fire)
Heavy Pistol (purchased from Friendly Fire)
Quickshot Pistol (purchased from Friendly Fire)
Heavy SMG (purchased from Friendly Fire)
Rapid-Fire SMG (purchased from Friendly Fire)
Pump-Action Shotgun (purchased from Friendly Fire)
Thumpgun (purchased from Friendly Fire)
Automatic Rifle (purchased from Friendly Fire)
RPG (purchased from Friendly Fire)
Sniper Rifle (purchased from Friendly Fire)
Burst Rifle (purchased from Friendly Fire, picked up from Cops)
Alien RPG (purchased from Friendly Fire, picked up from Aliens)
Alien Pistol (picked up from Aliens)
Alien SMG (picked up from Aliens)
Alien Rifle (picked up from Aliens)

- The Volition and Deep Silver teams would like to extend our most sincere apologies for the recent patch error. We are looking into future ways to thank everyone for their patience and understanding.