We hope that you are enjoying No Man’s Sky, but if you have mailed support@hellogames.co.uk with an issue, then please know that we are working to respond and make your experience as smooth as possible.

We're genuinely so sorry for any issues people are having. A small per centage of players are seeing problems, but because so many are playing even that is a large number. All our energy is focused on these issues.

For a list of most common issues and workarounds please go here:
Common Workarounds

Many of the most critical issues now have workarounds. PLEASE try these first if you are encountering problems.

We have hot fixes for many issues in a build which is currently with our test team. This will exit testing and be made live for all players early next week.
If you are having issues and want to check this out immediately, we have made it available in a new Steam branch, called "Experimental".

To see what changes are active on Experimental, and how to use it, please check here:
Experimental Branch

If you are having issues, please mail support@hellogames.co.uk

Thank you,
Hello Games

We hope that you are enjoying No Man’s Sky, but if you have mailed support@hellogames.co.uk with an issue, then please know that we are working to respond and make your experience as smooth as possible.

We're genuinely so sorry for any issues people are having. A small per centage of players are seeing problems, but because so many are playing even that is a large number. All our energy is focused on these issues.

For a list of most common issues and workarounds please go here:
Common Workarounds

Many of the most critical issues now have workarounds. PLEASE try these first if you are encountering problems.

We have hot fixes for many issues in a build which is currently with our test team. This will exit testing and be made live for all players early next week.
If you are having issues and want to check this out immediately, we have made it available in a new Steam branch, called "Experimental".

To see what changes are active on Experimental, and how to use it, please check here:
Experimental Branch

If you are having issues, please mail support@hellogames.co.uk

Thank you,
Hello Games

Whilst many people are enjoying No Man's Sky, we are tracking several issues, and we’re working hard to resolve them as quickly as possible.

1. We have updated our support page with some common issues and workarounds http://www.no-mans-sky.com/2016/08/pc-support/
2. We have updated the auto response from support@hellogames.co.uk to help suggest common fixes, and help gather better info
3. We have filed tickets for everyone who has mailed support and are responding to them in turn.
4. We have gotten back to a lot of people already, who were trying to run the game significantly below min spec.
5. Additionally your bug reports have shown us a handful of key issues we are working to resolve

We’re pulling an all nighter to get through as many issues as soon as possible. Please try to be nice :)

We have been working to get back to people on our three most common crashes on start up:
• Running the game with an Intel card. This is not supported
• No Man's Sky is an OpenGL 4.5 game, and requires latest drivers on most cards, please update
• VC++ Redist 2010 was not included by default. We have updated in a patch, please restart

We are going to create an experimental branch with hot fixes for these most common known issues:
• Shader Cache issue – means that framerate is initially stuttering on some cards. Whilst it resolves itself over time (~1 hour of play), we will fix this issue in a patch.
• SSE 4 – for CPUs that do not support SSE 4, it is causing the game to crash on boot (some of these area technically below min spec, but we don’t want it to crash!)
• Mouse controls jitter on foot – this caused by a combination of certain resolution and GFX card. A fix is in progress.

Some players who have filed a support ticket will begin to be directed towards the experimental branch whilst we test solutions to these issues.

If your issues are not listed above please do mail support@hellogames.co.uk

Thank you,
Hello Games

Whilst many people are enjoying No Man's Sky, we are tracking several issues, and we’re working hard to resolve them as quickly as possible.

1. We have updated our support page with some common issues and workarounds http://www.no-mans-sky.com/2016/08/pc-support/
2. We have updated the auto response from support@hellogames.co.uk to help suggest common fixes, and help gather better info
3. We have filed tickets for everyone who has mailed support and are responding to them in turn.
4. We have gotten back to a lot of people already, who were trying to run the game significantly below min spec.
5. Additionally your bug reports have shown us a handful of key issues we are working to resolve

We’re pulling an all nighter to get through as many issues as soon as possible. Please try to be nice :)

We have been working to get back to people on our three most common crashes on start up:
• Running the game with an Intel card. This is not supported
• No Man's Sky is an OpenGL 4.5 game, and requires latest drivers on most cards, please update
• VC++ Redist 2010 was not included by default. We have updated in a patch, please restart

We are going to create an experimental branch with hot fixes for these most common known issues:
• Shader Cache issue – means that framerate is initially stuttering on some cards. Whilst it resolves itself over time (~1 hour of play), we will fix this issue in a patch.
• SSE 4 – for CPUs that do not support SSE 4, it is causing the game to crash on boot (some of these area technically below min spec, but we don’t want it to crash!)
• Mouse controls jitter on foot – this caused by a combination of certain resolution and GFX card. A fix is in progress.

Some players who have filed a support ticket will begin to be directed towards the experimental branch whilst we test solutions to these issues.

If your issues are not listed above please do mail support@hellogames.co.uk

Thank you,
Hello Games

Earlier I tweeted to clarify the No Man’s Sky PC release date.

The worldwide release date will be August 12th in all countries.

Unfortunately, this means we took a tough decision to push the US and UK PC release dates back by 2-3 days to match the existing worldwide release date of August 12th. Our aim is still to give you the best game we possibly can, and the magnitude of this task is never more apparent than the week before release, especially with such a small team already working round the clock.

Work hasn’t stopped on making No Man’s Sky better since we went gold, despite some serious unexpected challenges of the last few weeks. The team were up until 6am this morning working hard at it and will continue to put in whatever hours it takes to get it out on the 12th.

For a variety of reasons, the 12th was also the earliest date we could have as a global release date. It was important to us that all PC players have the opportunity to start playing and posting discoveries at the same time.

If it makes the wait any easier, we’ve also just announced the contents of our first update, which will be available for all players at launch. You can read more about it here:
http://www.no-mans-sky.com/2016/08/update-1-03/

To the loyal community who’s stuck by our side since the unveiling of No Man’s Sky years ago, we hope you’ll accept our sincere apology and I am humbly asking that you’ll still look forward to exploring our universe despite the slight delay.

Thank you for your patience,
Sean

Earlier I tweeted to clarify the No Man’s Sky PC release date.

The worldwide release date will be August 12th in all countries.

Unfortunately, this means we took a tough decision to push the US and UK PC release dates back by 2-3 days to match the existing worldwide release date of August 12th. Our aim is still to give you the best game we possibly can, and the magnitude of this task is never more apparent than the week before release, especially with such a small team already working round the clock.

Work hasn’t stopped on making No Man’s Sky better since we went gold, despite some serious unexpected challenges of the last few weeks. The team were up until 6am this morning working hard at it and will continue to put in whatever hours it takes to get it out on the 12th.

For a variety of reasons, the 12th was also the earliest date we could have as a global release date. It was important to us that all PC players have the opportunity to start playing and posting discoveries at the same time.

If it makes the wait any easier, we’ve also just announced the contents of our first update, which will be available for all players at launch. You can read more about it here:
http://www.no-mans-sky.com/2016/08/update-1-03/

To the loyal community who’s stuck by our side since the unveiling of No Man’s Sky years ago, we hope you’ll accept our sincere apology and I am humbly asking that you’ll still look forward to exploring our universe despite the slight delay.

Thank you for your patience,
Sean