Our team worked over the weekend and into today to fix the server issues occurring. We have a solution that will go into a patch targeted for Wednesday. As thanks for being patient while we work through our Open Alpha growing pains, we’re giving everyone 100 free gems! You rock, and we can’t wait to keep squashing these bugs together.

In order to receive your gems, you’ll need to login to the game between Wednesday (after the patch goes live) and Tuesday, Oct. 27th.

Since we’re in Early Access, here’s a little more information on what happened with our service:

It wasn’t the actual servers (we have plenty of those). The problem was our matchmaking service bottlenecked while handling the requests for new server instances. And oh boy, there were a TON of requests for new instances coming in very fast. We tested for this before launch using way higher numbers than what happened over the weekend, but the organic behavior of live players is unpredictable and exposed bottlenecks our testing didn’t show. What we’re releasing should solve the immediate problem, but there’s more work to be done, so expect further improvements in the future.

Our team worked over the weekend and into today to fix the server issues occurring. We have a solution that will go into a patch targeted for Wednesday. As thanks for being patient while we work through our Open Alpha growing pains, we’re giving everyone 100 free gems! You rock, and we can’t wait to keep squashing these bugs together.

In order to receive your gems, you’ll need to login to the game between Wednesday (after the patch goes live) and Tuesday, Oct. 27th.

Since we’re in Early Access, here’s a little more information on what happened with our service:

It wasn’t the actual servers (we have plenty of those). The problem was our matchmaking service bottlenecked while handling the requests for new server instances. And oh boy, there were a TON of requests for new instances coming in very fast. We tested for this before launch using way higher numbers than what happened over the weekend, but the organic behavior of live players is unpredictable and exposed bottlenecks our testing didn’t show. What we’re releasing should solve the immediate problem, but there’s more work to be done, so expect further improvements in the future.

Greetings Defenders,

First of all, we wanted to give a huge shout out and thank you for all the players playing this weekend! We've been hitting record concurrency numbers, and there are starting to be some issues with the way our backend service handles all of the matchmaking requests coming in so quickly.

We have engineers working throughout the weekend on the problem. In the meantime if you see a High Traffic error when you try to play or have trouble finding a session, please wait and try again later. We'll have more updates on the issues for you throughout the weekend and early next week. Thank you for your patience.

-The Trendy Team

Update 10/17/15 8:45PM EDT: Everything seems A-OK for the rest of tonight. However, we anticipate more issues throughout the weekend. Please stay tuned.

Update 10/18/15 9:30AM EDT: We're approaching our peak traffic numbers again. Yesterday we put some soft caps in place to insure the game continues to run smoothly. Our engineers will be increasing them throughout the day if everything looks good. We're sorry for the inconvinience and thank you all for playing so much!

Update 10/18/15 7:30PM EDT: Everything seems good for the rest of the night. Thank you all for a record breaking weekend! We'll have more updates on how we'll continue to meet the server demand this week.

Greetings Defenders,

First of all, we wanted to give a huge shout out and thank you for all the players playing this weekend! We've been hitting record concurrency numbers, and there are starting to be some issues with the way our backend service handles all of the matchmaking requests coming in so quickly.

We have engineers working throughout the weekend on the problem. In the meantime if you see a High Traffic error when you try to play or have trouble finding a session, please wait and try again later. We'll have more updates on the issues for you throughout the weekend and early next week. Thank you for your patience.

-The Trendy Team

Update 10/17/15 8:45PM EDT: Everything seems A-OK for the rest of tonight. However, we anticipate more issues throughout the weekend. Please stay tuned.

Update 10/18/15 9:30AM EDT: We're approaching our peak traffic numbers again. Yesterday we put some soft caps in place to insure the game continues to run smoothly. Our engineers will be increasing them throughout the day if everything looks good. We're sorry for the inconvinience and thank you all for playing so much!

Update 10/18/15 7:30PM EDT: Everything seems good for the rest of the night. Thank you all for a record breaking weekend! We'll have more updates on how we'll continue to meet the server demand this week.

Greetings Defenders,

Welcome to our first Open Alpha Devstream! This time we showcase the first of Ascension: Part II’s two maps, give you a special sneak peek at our next boss, and more!

https://youtu.be/T9NUqmZjGPU

Also, this weekend Madwick is back! This time Madwick is a guaranteed drop from Incursion minibosses or from Round 5 in Onslaught on Free Play Normal and Free Play Hard. The event will run until Monday at 12pm EDT.

Greetings Defenders,

Welcome to our first Open Alpha Devstream! This time we showcase the first of Ascension: Part II’s two maps, give you a special sneak peek at our next boss, and more!

https://youtu.be/T9NUqmZjGPU

Also, this weekend Madwick is back! This time Madwick is a guaranteed drop from Incursion minibosses or from Round 5 in Onslaught on Free Play Normal and Free Play Hard. The event will run until Monday at 12pm EDT.

Balance

• Campaign normal is now more “normal.” What does “normal” even mean? T-shirts and jeans? A polo? Beer by the pool? Warsong Commander giving minions with 3 or less attack charge? Check out our influence vote later today to help decide what “normal” means.

Bug Fixes

• Restored our loading screens to their formal, non-pixelated glory. I mean, former. It’d be really cool if they were wearing a suit though, right?
  
• Fixed one of the many issues with full-screen windowed mode. We wish that read “full-screen mode,” but it doesn’t. That fix is next! Stay tuned.
  
• Stopped monthly missions from resetting when you join a Social Tavern.
  
• Put together a plan to give everyone affected by the bug above a free Bearkira. Have a look!
  
• Chopped October’s monthly mission requirements in half. IN HALF. Actually, more than half. But you get the drift.

Balance

• Campaign normal is now more “normal.” What does “normal” even mean? T-shirts and jeans? A polo? Beer by the pool? Warsong Commander giving minions with 3 or less attack charge? Check out our influence vote later today to help decide what “normal” means.

Bug Fixes

• Restored our loading screens to their formal, non-pixelated glory. I mean, former. It’d be really cool if they were wearing a suit though, right?
  
• Fixed one of the many issues with full-screen windowed mode. We wish that read “full-screen mode,” but it doesn’t. That fix is next! Stay tuned.
  
• Stopped monthly missions from resetting when you join a Social Tavern.
  
• Put together a plan to give everyone affected by the bug above a free Bearkira. Have a look!
  
• Chopped October’s monthly mission requirements in half. IN HALF. Actually, more than half. But you get the drift.

Bug Fixes

• Fixed a texture streaming issue that was causing the game to always crash on 32-bit systems. Unfortunately, this made loading screens blurry for all users. We have faith our 64-bit players will accept this temporary loss in loading-screen fidelity to assist our 32-bit brethren in defending some dungeons.
  
• Fixed an issue where the Jump Key wasn’t working if it was rebound.
  
• Fixed an issue with cutscene audio.
  
• Fixed an issue where the item tooltips took fooooorever to popup while managing the inventory. Well, it took 2 seconds, but still. Way too long.
  
• Homing projectiles now properly home in on targets.
  
• Grabbed a dictionary to see if it was “home in” or “hone in” on targets. Apparently both are correct. #themoreyouknow
  
• Fixed an issue where dragging an item from one bag to another wouldn’t re-sort the bag.
  
• Fixed an issue where entering Sell Mode while choosing a Bag Icon did terrible, horrible, no good, very bad things.
  
• The Random Egg reward wasn’t displaying correctly on the Mission reward tooltips.
  
• The Mission reward tooltips were missing when you tried to reroll that one Daily Mission for that other Daily Mission.
  
• Fixed an issue that was causing other issues. Our servers now ride bicycles! Biii-cycle. Biiiiiiiii-cycle. I want to ride my bicycle. I want to ride my bike. Keep it going in the comments!
  
• There was a grey box on the Mission reward tooltips. There is no longer a grey box on the Mission reward tooltips.
  
• Fixed an issue where we didn’t say Mission reward tooltips enough. That has now been fixed.
  
• Melee goblins couldn’t hit the broadside of the Dragonfall Bazaar cores. That’s not a weird diss. They literally couldn’t. Now they can.
  
• Pets will now attack Betsy. Betsy fears not your puny pets and laughs at danger.
  
• Fixed issue where Betsy would not properly fear player pets. Still laughs at danger -- will fix in future patch.
  
• Fixed an issue where the lightning grenade pet ability wasn’t dealing damage. Now it does!
  
• Fixed the issue where the in-game notification for the game going down wasn't appearing. But since it's in this patch, you wouldn't have seen it this time. It should be there next time!

Bug Fixes

• Fixed a texture streaming issue that was causing the game to always crash on 32-bit systems. Unfortunately, this made loading screens blurry for all users. We have faith our 64-bit players will accept this temporary loss in loading-screen fidelity to assist our 32-bit brethren in defending some dungeons.
  
• Fixed an issue where the Jump Key wasn’t working if it was rebound.
  
• Fixed an issue with cutscene audio.
  
• Fixed an issue where the item tooltips took fooooorever to popup while managing the inventory. Well, it took 2 seconds, but still. Way too long.
  
• Homing projectiles now properly home in on targets.
  
• Grabbed a dictionary to see if it was “home in” or “hone in” on targets. Apparently both are correct. #themoreyouknow
  
• Fixed an issue where dragging an item from one bag to another wouldn’t re-sort the bag.
  
• Fixed an issue where entering Sell Mode while choosing a Bag Icon did terrible, horrible, no good, very bad things.
  
• The Random Egg reward wasn’t displaying correctly on the Mission reward tooltips.
  
• The Mission reward tooltips were missing when you tried to reroll that one Daily Mission for that other Daily Mission.
  
• Fixed an issue that was causing other issues. Our servers now ride bicycles! Biii-cycle. Biiiiiiiii-cycle. I want to ride my bicycle. I want to ride my bike. Keep it going in the comments!
  
• There was a grey box on the Mission reward tooltips. There is no longer a grey box on the Mission reward tooltips.
  
• Fixed an issue where we didn’t say Mission reward tooltips enough. That has now been fixed.
  
• Melee goblins couldn’t hit the broadside of the Dragonfall Bazaar cores. That’s not a weird diss. They literally couldn’t. Now they can.
  
• Pets will now attack Betsy. Betsy fears not your puny pets and laughs at danger.
  
• Fixed issue where Betsy would not properly fear player pets. Still laughs at danger -- will fix in future patch.
  
• Fixed an issue where the lightning grenade pet ability wasn’t dealing damage. Now it does!
  
• Fixed the issue where the in-game notification for the game going down wasn't appearing. But since it's in this patch, you wouldn't have seen it this time. It should be there next time!