[Updated December 1] As mentioned on our v.228 Hotfixes webpost, the "Night Snowfield" Flag Race and practice courses have temporarily been blocked due to the game client disconnection issues. Players will now be sent to "Daylight Snowfield" instead until December 12.

Hi Maplers,

We received player reports concerning the issue where the game client disconnects when players attempt to enter the Flag Race map after the course changed on November 29 UTC. This disconnection issue is currently under investigation and we ask you to please avoid entering the Flag Race map until this issue has been addressed. We apologize for the inconvenience this may have caused.

- The MapleStory Team

[Updated November 26] Maintenance is complete. All Reboot NA World Channels are currently online and Cash Shop is now available. Thank you for your patience.

We will be performing an unscheduled NA Reboot World maintenance on Friday, November 26, 2021 at 12:30 AM PST (3:30 AM EST / 9:30 AM CET / 7:30 PM AEDT). We anticipate the maintenance to last approximately 2 hours, concluding around 2:30 AM PST (5:30 AM EST / 11:30 AM CET / 9:30 PM AEDT). Thanks for your patience!

Times:

Friday, November 26, 2021
PST (UTC -8): 12:30 AM - 2:30 AM
EST (UTC -5): 3:30 AM - 5:30 AM
CET (UTC +1): 9:30 PM - 11:30 AM
AEDT (UTC +11): 7:30 PM - 9:30 PM 

• What will be unavailable:
• All Reboot Channels will be unavailable throughout the maintenance duration. 

 

[Updated November 26 at 2:45 AM PST] We've completed our maintenance and all the NA Reboot channels are back up. Thank you for your patience!

[Updated November 26 at 12:30 AM PST] We are currently under Unscheduled NA Reboot World maintenance to address this issue. Please keep an eye on our maintenance post for further updates. Thank you.

[Updated November 26 at 12:00 AM PST] Please note the NA Reboot Cash Shop server will remain unavailable for all players until all NA Reboot channels are back up after the fix is applied.

Hi Maplers,

We've received player reports concerning the channel crashes in the North America (NA) Reboot World on November 25 PST. Our teams are currently investigating these crash issues to address them as soon as we can. Once again, we sincerely apologize for the crash issues and will provide an update on top of this post when we can.

- The MapleStory Team

 

[Updated November 25 at 1:50 AM PST] The NA Reboot World maintenance has been completed, we thank you for your patience!

We will be performing an unscheduled NA Reboot World maintenance on Thursday, November 25, 2021 at 12:30 AM PST (3:30 AM EST / 9:30 AM CET / 7:30 PM AEDT). We anticipate the maintenance to last approximately 1.5 hours, concluding around 2:00 AM PST (5:00 AM EST / 11:00 AM CET / 9:00 PM AEDT). Thanks for your patience!

Times:

Thursday, November 25, 2021
PST (UTC -8): 12:30 AM - 2:00 AM
EST (UTC -5): 3:30 AM - 5:00 AM
CET (UTC +1): 9:30 PM - 11:00 AM
AEDT (UTC +11): 7:30 PM - 9:00 PM 

• What will be unavailable:
• All Reboot Channels will be unavailable throughout the maintenance duration. 

 

[Updated November 25 at 1:54 AM PST] We've completed our maintenance and all the NA Reboot channels are back up. Thank you for your patience!

[Updated November 25 at 12:51 AM PST] We are currently under Unscheduled NA Reboot World maintenance to address this issue. Please keep an eye on our maintenance post for further updates. Thank you.

We've received player reports concerning a few channel crashes in the North America (NA) Reboot World. Our teams are currently investigating these crash issues to pinpoint the root cause in order to address it as soon as we can. We sincerely apologize for the issues and will provide an update on top of this post when we can.

- The MapleStory Team

 

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[Updated November 22 at 1:37 AM PST] Testing is complete! We applied the fixes and all the NA Reboot channels are back up. Thank you all for your patience. Compensation for the NA Reboot players is in discussion and we'll share more information at a later date.

• [Updated November 22 at 4:52 PM PST] We've distributed the compensation to the NA Reboot players that were affected by the channel restarts. Please check our v.228 Hotfixes webpost for more information.

[Updated November 22 at 12:45 AM PST] We are in the process of testing the fixes to address the crashing issues. After the testing is complete, we plan to apply the fixes and start up the rest of the channels.

[Updated November 21 at 10:11 PM PST] The investigation is still in progress and we are working to address the crash issues. We will provide an update once we have the fix and we appreciate your patience. Thank you.

Hi Maplers,

With today’s daily reset (November 22 at 12:00 AM UTC), we receive player reports concerning the channel crashes in the North America (NA) Reboot World. Our teams are currently investigating these crash issues to pinpoint the root cause in order to address it as soon as we can. However, until the channel crash issues have been fixed, we’ve decided to keep the NA Reboot servers down in the meantime to minimize the damage our NA Reboot players may experience during the crashes. We sincerely apologize for the downtime and will provide an update on top of this post when we can.

- The MapleStory Team

[Updated November 23 at 10:12 AM PST] The maintenance has been completed and we have extended Cash Shop items for 4 hours. Please restart your Nexon Launcher or Steam to make sure that you get the latest client! Thank you. 

We will be performing a scheduled minor patch maintenance on Tuesday, November 23, 2021 at 7:00 AM PST (10:00 AM EST / 4:00 PM CET / 2:00 AM AEDT Nov. 24). We anticipate the maintenance to last approximately 3 hours, concluding around 10:00 AM PST (1:00 PM EST / 7:00 PM CET / 5:00 AM AEDT Nov. 24). Thanks for your patience!

Times:

Tuesday, November 23, 2021
PST (UTC -8): 7:00 AM - 10:00 AM
EST (UTC -5): 10:00 AM - 1:00 PM
CET (UTC +1): 4:00 PM - 7:00 PM
AEDT (UTC +11): 2:00 AM (Nov. 24) - 5:00 AM (Nov. 24)

• What will be unavailable:
• All MapleStory game servers.
• Changes and Updates (Additional Changes TBA):
  • Server Upkeep.
  • MapleStory will be updated to v.228.4.0.
  • Fixed the issue where the 6th slot for the Pet Auto Buff Skill was overlapped with that of the Auto All Cure Skill.
  • Fixed the issue where players were kicked from Maple LIVE's Maple Variety game even when they played as intended.
    
    • Note: To make up for the time players could not participate in the event to earn completion EXP and Maple LIVE monthly mission clears, we will be increasing the number of Maple Variety: Tangyoon Restaurant daily clear amounts from 2 to 3 times per world between December 1 at 12:00 AM UTC until December 14 at 11:59 PM UTC. 
  • Fixed the issue where Maple LIVE Pink Bean Shop's Damage Skin Box description tooltip incorrectly lists Foggy Damage Skin and Labyrinth Damage Skin as Unit versions.
  • Fixed the issue where players were only able to sell 60 Intense Power Crystals per world instead of per character.
  • Fixed the issue where when Core Aura skill was linked on a character that was not Jett, it gave no stats and the damage was lowered.
  • Fixed the issue where certain characters were unable to complete the Burning World Step Up Lv. 55 mission if they have already completed the 3rd Job Advancement before accepting it.
  • Fixed the issue where Julieta would become unresponsive and could not be defeated in Icy Grim Vale and Frozen Grim Vale.
  • Fixed the issue where Burning World Step Up Lv. 35 reward displayed an incorrect icon for Hyper Teleport Rock item.
  • Fixed the issue where a message about Maple Soccer was displayed in the in-game chat when clicking on Orange Mushroom, Gamma, and Omega NPCs.
  • Fixed the issue where some Hyper Teleport Rock items displayed an error message and did not function as intended when used.
  • Fixed the issue where the checkbox options for Item Pickup Skill and Auto Feed Pet Food were swapped in the equipment UI.
  • Fixed the issue where the MSF 2021 Medal did not register to the Medal UI Collection when obtained.
  • [Updated November 22] Fixed the issue where some characters were unable to complete the Burning World Step Up Lv. 110 mission when they met the requirement.
  • [Updated November 22] Fixed the issue where certain Unique Potential Scroll 100% items granted Epic rank instead of Unique rank.
  • [Updated November 22] Fixed the issue where Maple LIVE Pop Reaction's daily reset text was untranslated.
  • [Updated November 23] Fixed the issue where the SSB Gender-locked item issue compensation quest ended early.

 

Hello,

This post is in regards to recent bans and related community discussion that has occurred surrounding them.

First and foremost, Nexon Player Support and the MapleStory team must be extremely careful in the information we reveal during the ban appeals process, as any insight into the nature of our detection methods may be used to further refine the methods some players may use to violate the Terms of Service. This is why we refrain from commenting on ban-related issues that may crop up in the community.

Recently, an issue with a component in our detection methods designed to identify illegal skill modifications affected some Beast Tamer players in the community. Our team has been continuously reviewing accounts flagged by this component to be vigilant on any new cases of false positives, and players should be able to play Beast Tamer characters without further issue; we encourage any affected Beast Tamers that need further assistance to reach out to the Player Support team by submitting a ticket. We apologize for the inconvenience that this disruption has caused to our Beast Tamer players.

Separately, over the last week, our security team identified a list of accounts to be permanently banned due to illicit activity using third-party programs. This list included multiple accounts which appeared to have been shared among more than one player, and was not limited only to the accounts that actually performed the exploit. As a reminder, account sharing is a violation of the Terms of Service, and all account holders are responsible for any action taken on their account. For additional account security, Maplers can set up two-factor authentication following the steps in this article.

As a follow-up to the above, our security team identified an additional list of players that had benefited from and participated in suspicious trading activity that involved mesos from the aforementioned illicit activity, and issued suspensions for these offenses as well. Both of these lists of players were manually reviewed prior to the sanctions being processed.

I want to provide reassurance that players should be able to enjoy the game normally so long as they uphold the Terms of Service, and our teams will continue to move swiftly to review cases where players may have been banned due to an error. If you need assistance with your account, please feel free to reach out to the Player Support team by submitting a ticket.

- Lexiron and the MapleStory Player Support Team

Join Community Manager Ezrabell, joined by one of our Bean Brigade members Dongkun, in the next Community Livestream as they play MapleStory! Grab your snacks and prepare for an adventure of fun in this upcoming livestream. Join us on any of the platforms listed below this Friday, November 19th at 4:30 PM PST (7:30 PM EST).

CM Ezrabell and Dongkun will be playing MapleStory on their characters, partaking in activities and events around Maple World! There will also be giveaways throughout the stream so join us for an opportunity to win some Lara Sticker Sheets! Make sure you don't miss out on the fun~ See you Friday!

MapleStory Community Livestream will be available on the following platforms:

• Twitchhttps://www.facebook.com/maplestory[/url][/*][*][url=https://www.youtube.com/user/MapleStory]YouTube[/url][/*][*][url=https://twitter.com/maplestory]Twitter[/url][/*][*][url=https://store.steampowered.com/app/216150/MapleStory]Steam[/url][/*][*][url=https://www.facebook.com/maplestory/]Facebook[/url][/*][/list] Don't forget to check out [b]Dongkun's [/b]awesome content! He can be found on the following platforms: [list][*][url=https://www.twitch.tv/dongkun_ms]Twitch[/url][/*][*][url=https://www.tiktok.com/@dongkun_ms]TikTok[/url][/*][*][url=https://www.youtube.com/c/Dongkunms]YouTube[/url][/*][/list] [img]https://nxcache.nexon.net/cms/2021/q4/1647/msw-5833-1200x630.png?width=1116px&height=586px[/img]  
• YouTube
• Twitter
• Steam
• Facebook

Don't forget to check out Dongkun's awesome content! He can be found on the following platforms:

• Twitch
• TikTok
• YouTube