Hi Maplers,

We would like to provide you with an update regarding the removal of 2x Drop Special Coupons from the Cash Shop recently announced on the Sale of Low-Popularity Items Ending in v.231 post. When we reviewed the purchase data for these items while considering their removal, we saw that they cumulatively made up about 0.28% of the total item sales. We came to the conclusion that the items, including the 2x Drop Special Coupons, are not heavily used by players considering this small purchase number, and determined that their removal would not significantly impact your gameplay experience.
However, after the announcement that the sale of these low-popularity items will be discontinued, we saw a lot of feedback from you that the 2x Drop Special Coupons are frequently used by players, and they are not low-popularity items like the others in the list. The reactions we saw were contrasting to the data we had reviewed, so we investigated once more to see if there may have been any points of misunderstanding of the purchase data. After investigation, we found that there was an error in our data where the purchase of 2x Drop Special Coupons using Maple Points were not taken into account. The purchase data for the 2x Drop Special Coupons alone, when including purchases made with Maple Points, actually accounted for 2.11% of total item purchases, which is more significant than we had thought.

Unlike the other items in the list to be removed, 2x Drop Special Coupons had an additional factor that contributed to the decision for its discontinuation. The removal of 2x Drop Special Coupons were based on two factors - our incorrect understanding of their usage trends, and their impact on game balance. These coupons have a multiplicative stacking function, and this allows the drop increase bonus to be much higher than what would be healthy for the game. We incorrectly assessed that the removal of the coupons would not have a notable impact on players and gameplay, and we determined that a detailed message on the full context of the removal may not be warranted with what we thought was an indication of low usage trends for these coupons. We clearly made the wrong decision to present the information this way, without providing you with the full reasoning behind the discontinuation. We deeply apologize for this miscommunication.

We now know that the 2x Drop Special Coupons are used more frequently by players than we had initially assessed, and we reviewed the removal of the coupons with the accurate data once more. Even when reviewing the situation with the accurate data, the impact these coupons have on the game balance still remains a concern. Due to this overarching concern, we believe it will be best for the long-term health of the game to proceed with the discontinuation of these coupon sales during our v.231 update maintenance. We apologize once again for the miscommunication we delivered regarding the removal of 2x Drop Special Coupon sales.

Thank you,
- The MapleStory Team

 

Hi Maplers,

We are aware of your feedback concerning how the 2x Drop Special Coupons cannot be a low-popularity item as listed in our Sale of Low-Popularity Items Ending with v.231 Update post. We are sorry for the delay in communication, but we will be sharing an update with you within next week.

Thank you for your patience,
- The MapleStory Team

Hello Milletians,

As a result of the rollout of Two-Factor Authentication and the Trusted Devices system, we are excited to share with you that during the March 17, 2022 update, the Secondary Password system will be removed from Mabinogi. Two-Factor Authentication provides better security for our Milletians and we believe that is will be a welcomed change. 

The Two-Factor Authentication methods and Trusted Devices can be found in the "Password & Security" tab in the Account Settings page. We encourage all Milletians to set up one of the followings methods as soon as possible.

• Authenticator App: This option allows you to generate a secure, single-use passcode through your smartphone, using the free Google Authenticator app. This code will be required whenever you sign into your Nexon account while on a non-trusted computer, and changes frequently to prevent the code from being reusable or guessable.
• SMS: The SMS (Short Message Service, better known as Text Messaging) option will allow you to register your phone number with your Nexon account, where you will be texted a single-use passcode to be used alongside your password in order to log into your Nexon account while on a non-trusted computer.
• Email Verification: Upon logging into the Nexon Launcher on a non-trusted computer, you will be sent an email with a secure, single-use passcode required to verify your account. This is required of all Nexon accounts, in order to limit the likelihood of an unauthorized user gaining control over your account.
• Trusted Devices: Once you have completed email verification, you will be given the option to trust the device you are logging on with, allowing you to bypass both Email Verification and any other Two-Factor Authentication protections on that device for an even smoother login process. You can remove trusted devices via the Account Settings page at any time.

Again, we strongly encourage everyone to set up Two-Factor Authentication on your Nexon Accounts, either with an Authenticator App or through SMS (Text) Messaging. Doing so will help keep your account as safe and secure as can be. Please note that you can disable either factor whenever you wish, and while we encourage you to add an additional layer of security to your account in one of the manners described above, this is by no means a requirement to play Mabinogi.

Thank you,

-The Mabinogi Team

[Updated March 8 at 5:00 PM PT] As mentioned in this post, we are asking our Maplers to fill out this brief survey about your experience with the performance of specific NA Reboot world channels after March 3 maintenance. Please fill out this survey by Thursday, March 10th at 7:00 PM PT. Thank you!
-----

Greetings Maplers,

Here’s a little update on what we observed after the February 17 NA Reboot world maintenance.

February 17 Maintenance
After reviewing the survey results and internal logs, we saw channel 1 have the most improvement. Channels 26 - 29 had some improvement, but we did see survey comments that said players still experienced lag during Ursus and around reset in those channels. From what we’ve seen, channel 30 wasn’t improved since we were testing how the image of a slow channel would perform on the new hardware spec. Last year, we did try to use dedicated hosts from our service provider to mitigate some lag but these dedicated hosts were slower than the changes we made this year, so we will be switching out the channels on these dedicated hosts.

March 3 Maintenance
During the March 3 maintenance, we updated the remaining channels to the new hardware spec. Channels 2, 5, 8, 20, 22, 23, and 24 have been updated to the new hardware spec. We left channels 21 and 30 as-is to do some tests on these channels. Channels 4, 26, 27, 28, and 29 are switched off of the dedicated hosts. Channels 26, 27, and 28 now have increased CPU and memory to see if that’ll help the channel performance during Ursus Golden Time.

Our service provider hasn’t been able to give us information on why some of these channels act differently or why dedicated hosts seem to perform worse than the other servers, so we are continuing to try different options to try and resolve the lag issue.

As usual, we will post another survey to gather information after this weekend, when the channels have had some time to be played on for a few days. The survey link will be provided here in this post as well as posted in our community platforms. We’d appreciate your active participation and feedback on these surveys.

Thank you for your continued patience.

Sincerely,
The BatMjollnir

Attention Maplers,

With the v.231 update, currently scheduled for Wednesday, March 16, 2022, we will be discontinuing the sale of a variety of low-popularity items from the in-game Cash Shop. These items include:

• Diablo Messenger
• Cloud 9 Messenger
• Loveholic Messenger
• Cute Tiger Messenger
• Roaring Tiger Megaphone
• Goal! Messenger
• Soccer! Messenger
• Chalkboard (1 day)
• Chalkboard (7 days)
• Lv.20 ETC Bypass Key
• Lv.20 Accessory Bypass Key
• Lv.30 ETC Bypass Key
• Lv.30 Accessory Bypass Key
• Lv.30 Armor Bypass Key
• Lv.30 Weapon Bypass Key
• 1-day 2x Drop Special Coupon
• 4-hour 2x Drop Special Coupon

Note: Already purchased items and coupons will not be removed or refunded as a result of this change, and any that are already in a character's inventory will remain usable.

Thank you,

- The MapleStory Team

Mabinogi will have a scheduled maintenance on March 3rd. During this time, the game will be unavailable. Maintenance is expected to begin at 7:00 AM PST and last approximately 3 hours.

Please note that the estimated length of time for each maintenance is subject to change without notification.

-Time-

Thursday, March 3rd

Pacific (PST, UTC-8): 7:00 AM - 10:00 AM 
Eastern (EST, UTC-5): 10:00 AM - 1:00 PM
Paris (CET, UTC+1): 4:00 PM - 7:00 PM

To address the following:

• Weekly server upkeep.
• Until next time, Master Plan! The Winter Master Plan event is ending.
• Don't forget to grab your free Style Tab key! The Milletian Events: Style Tab Hotday event is ending.
• Light or Darkness? Which one will you choose? The Light and Darkness Event is starting.
• Processing of requested name changes. Note: The Name Change submission site will be unavailable after 7:00 AM PST time, and will be available after the maintenance.

- The Mabinogi Team

[[b]Updated March 3 at 10:06 AM PST] [/b]The maintenance has been completed and we have extended Cash Shop items for 5 hours. Please restart your Nexon Launcher or Steam to make sure that you get the latest client! Thank you. 

We will be performing a scheduled minor patch on Thursday March 3, 2022 at 5:00 AM PST (8:00 AM EST / 2:00 PM CET / 12:00 AM AEDT Mar. 4). We anticipate the maintenance to last approximately 5 hours, concluding around 10:00 AM PST (1:00 PM EST / 7:00 PM CET / 5:00 AM AEDT Mar. 4). Thanks for your patience!

Times:

Thursday, March 3, 2022
PST (UTC -8): 5:00 AM - 10:00 AM
EST (UTC -5): 8:00 AM - 1:00 PM
CET (UTC +1): 2:00 PM - 7:00 PM
AEDT (UTC +11): 12:00 AM (Mar. 4) - 5:00 AM (Mar. 4)

• What will be unavailable:
• All MapleStory game servers.
• Changes and Updates (Additional Changes TBA):
  
  • Fixed the issue where the Item Megaphone did not broadcast the included item.
  • Fixed the issue where the Wealth Acquisition Potion buffs would be lost upon disconnecting.
  • [Updated March 2] We will be replacing some additional channels on NA Reboot world as part of the ongoing lag investigations. Please refer to the upcoming Pink Bean Bulletin on Lag and Server Instability for details. 

 

Light, Darkness, or Twilight? Everyone is choosing sides in the land of Erinn, so head down to Dunbarton and choose a side today! You might even get a special gift for choosing a side. Check out the details below.

Event Dates: Thursday, March 3rd, After Maintenance - Thursday, March 31st, Before Maintenance

• During the event, you will receive the guide quest, [Guide] Twilight Time.
• Talk to the Follower of Twilight in Dunbarton.
• Register a main character with the Follower of Twilight.
• You can only register one character per account.
• You will receive the following rewards after completing [Guide] Twilight Time:
  • 10,000 EXP
• You will also receive a pair of Misty Wings.
• The event resets daily at 7:00 AM PST/PDT.

• Throughout the event, you can upgrade the Misty Wings by collecting 5 Radiant Shades.
  • Radiant Shades can be obtained by completing the daily quest, [Event] Radiant Shade.
• Each time you obtain 5 Radiant Shades, return to the Follower of Twilight and deliver mixtures of Light and Darkness.
• You can choose between the Shard of Light or the Shard of Darkness.
• Each time you choose between the two shards, the Misty Wings will be upgraded and replaced by new wings. Each stage will reward you with a new robe and a new wing type.
  • Stage 1
    
    
    • Tattered Teddy Robe
    • Semi-solid Wings
  • Stage 2
    
    
    • Momentary Twilight Robe
    • Solid Wings
  • Stage 3
    
    
    • Eternal Twilight Robe
    • Wings based of your choices
      • Choosing all Light will reward you with the following:
        
        
        • Wings of Light
        • Caller of Light 1st Title
          • Max Damage +5
          • DEX +5
          • Strength +5
          • INT +5
          • Will +5
          • Luck +5
      • Choosing all Darkness will reward you with the following:
        
        
        • Wings of Darkness
        • Caller of Darkness 1st Title
          • Max Damage +5
          • DEX +5
          • Strength +5
          • INT +5
          • Will +5
          • Luck +5
      • Choosing a mixture of Light and Darkness will reward you with the following:
        
        
        • Wings of Twilight
        • Caller of Twilight 1st Title
          • Max Damage +5
          • DEX +5
          • Strength +5
          • INT +5
          • Will +5
          • Luck +5

[Event] Radiant Shade - Daily Quest

• After registering a main character, you will receive the daily quest, [Event] Radiant Shade.
• Complete a Shadow Mission in Tara or Taillteann and pick up the Impure Radiant Shades to complete the quest's objective.
  • Impure Radiant Shades can be obtained from the end chest of the Shadow Mission. You must pick them up to complete the quest.
• Once you complete the quest, you will receive the following rewards:
  • 10,000 EXP
  • Twilight Coin x1
  • Radiant Shade x1
• This quest can be completed daily even after the wings have been fully upgraded for additional Twilight Coins.

[Event] First Light and Darkness

• Complete the daily quest, [Event] Radiant Shade, 5 times to receive the following rewards:
  • 10,000 EXP
  • Twilight Coin x5

[Event] Second Light and Darkness

• The quest, [Event] Second Light and Darkness, will be given after the wings have been upgraded to Stage 1.
• Complete the daily quest, [Event] Radiant Shade, 5 times to receive the following rewards:
  • 10,000 EXP
  • Twilight Coin x5

[Event] Third Light and Darkness

• The quest, [Event] Third Light and Darkness, will be given after the wings have been upgraded to Stage 2.
• Complete the daily quest, [Event] Radiant Shade, 5 times to receive the following rewards:
  • 10,000 EXP
  • Twilight Coin x5

• The Twilight Shop will be available after you complete the quest, [Event] Third Light and Darkness and the wings are upgraded to the final stage.
• Even if you do not upgrade the wings to the final stage, the Twilight Shop will be available on March 21st at 7:00 AM PDT for everyone.
• You can speak to the Follower of Twilight to access the shop.

• Wings Permanent Coupon
• Protective Red Upgrade Stone (Event)
• Protective Blue Upgrade Stone (Event)
• Trade Unlock Potion
• Enchant Protection Potion
• Dual Gun Skill 2x EXP Potion (Event)
• Music Skill 2x EXP Potion (Event)
• Martial Arts Skill 2x EXP Potion
• Life Skill 2x EXP Potion (Event)
• Combat Skill 2x EXP Potion (Event)
• Magic Skill 2x EXP Potion (Event)
• Alchemy Skill 2x EXP Potion (Event)
• Ninja Skill 2x EXP Potion
• Puppetry Skill 2x EXP Potion
• Party Phoenix Feather (Event)
• Name/Chat Color Change Potion (Event)
• Special High Speed Gathering Potion (Event)
• Movement Speed 40% Increase Potion (Event)
• HP Buff Potion (Event)
• MP Buff Potion (Event)
• Stamina Buff Potion (Event)
• Protection/DEF Buff Potion (Event)
• Special Tendering Potion (Event)
• Special Tendering Potion S (Event)
• Production Failure Potion (Event)
• Potion of Proficiency (Event)
• Topaz
• Star Sapphire
• Emerald
• Aquamarine
• Garnet
• Jasper
• Ruby
• Spinel
• Diamond
• Homestead Eggplant Seed
• Homestead Strawberry Seed
• Homestead Pumpkin Seed
• Homestead Cabbage Seed
• Homestead Tomato Seed