Game service has resumed at 1:50 (PDT) / 4:50 (EDT).



Along with this maintenance, 2 Red Lotus Gacha Box (7-days), the 3rd reward of Q&A Event <I Can Hear Your Voice>, has distributed. Although we didn't achieve our goal of Likes 500, we'd like to present all of you in return to celebrate our 4th anniversary so please log in and receive them.

Also, Don't forget! The GM Guild Event is still ongoing. =)



Happy Gaming!


----------------------------------------------------------------------






Dear Heroes,


There will be scheduled service maintenance on 19th August 2020, starting from 23:00HRS (PDT) / 02:00HRS (EDT).



During the maintenance, heroes will not be able to connect to the game including steam users, and are expected to be resumed by 03:00HRS (PDT) / 06:00HRS (EDT).


We strongly recommend that you log out of the game before the stipulated time to avoid any item loss.




Best,


EYEDENTITY GAMES

Game service has resumed at 2:43 (PDT) / 5:43 (EDT).
Don't forget! Lucky Draw event is opened with this maintenance and participates in the ongoing GM Guild Event as well.
Happy Gaming!

---------------------------------------------------------------------------------------







Dear Heroes,




There will be scheduled service maintenance on 12th August 2020, starting from 23:00HRS (PDT) / 02:00HRS (EDT).


During the maintenance, heroes will not be able to connect to the game including steam users, and are expected to be resumed by 03:00HRS (PDT) / 06:00HRS (EDT).


We strongly recommend that you log out of the game before the stipulated time to avoid any item loss.


Best,


EYEDENTITY GAMES

Game service has resumed at 03:05 (PDT) / 06:05 (EDT).
　


Please make sure our recent notice before making a new epic costume purchase.



■Link: https://us.dragonnest.com/news/notice/all/669
　


Happy gaming with Desert Dragon Nest Time Attack, everyone! =)






Dear Heroes,





There will be a Game Patch on August 5th, 2020 starting from 23:00HRS (PDT) / 02:00HRS (EDT).





During the maintenance, heroes will not able to connect to the game and including steam users and are expected to be resumed by 04:00HRS (PDT) / 07:00HRS (EDT).






We strongly recommend that you log out of the game before the stipulated time to avoid any item loss.






Thank you.

Game service has resumed at 1:57 (PDT) / 4:57 (EDT).



Happy Gaming!


---------------------------------------

Dear Heroes,



There will be scheduled service maintenance on 29th July 2020, starting from 23:00HRS (PDT) / 02:00HRS (EDT).

During the maintenance, heroes will not be able to connect to the game including steam users and are expected to be resumed by 03:00HRS (PDT) / 06:00HRS (EDT).

We strongly recommend that you log out of the game before the stipulated time to avoid any item loss.









Best,

EYEDENTITY GAMES

Game service has resumed at 2:51(PDT) / 5:51(EDT).
　
The Cerberus Nest Issue Compensation has delivered during this maintenance to those who submitted 1:1 inquiry by 22nd July and confirmed the logs.
　
Happy Gaming! =)


-----------------------------------------------------------------




Dear Heroes,



There will be scheduled service maintenance on 22nd July 2020, starting from 23:00HRS (PDT) / 02:00HRS (EDT).

During the maintenance, heroes will not be able to connect to the game including steam users and are expected to be resumed by 03:00HRS (PDT) / 06:00HRS (EDT).







[What we will do during this maintenance?]



Fix the unable reward drop issue from Cerberus Nest Special Box





■We will distribute the compensated items to the players confirmed this issue by submitting 1:1 inquiry during 22nd July maintenance as well.

■If you have experienced the same issue during July, please submit 1:1 ticket with your character name, screenshot, or video and play date by July 23th (PDT). If the period is over, distributing compensation would be difficult to process.






We strongly recommend that you log out of the game before the stipulated time to avoid any item loss.





Best,

EYEDENTITY GAMES

Game service has resumed at 1:49(PDT) / 4:49(EDT).
　
The Main Quest Restructuring Compensation has delivered during this maintenance to those who completed the Beginner Guide before the 8th July Update patch starts.
　
Happy Gaming! =)
--------------------------------------------------------------------------





Dear Heroes,




There will be scheduled service maintenance on 15th July 2020, starting from 23:00HRS (PDT) / 02:00HRS (EDT).

During the maintenance, heroes will not be able to connect to the game including steam users and are expected to be resumed by 03:00HRS (PDT) / 06:00HRS (EDT).


We strongly recommend that you log out of the game before the stipulated time to avoid any item loss.



Best,

EYEDENTITY GAMES

Game service has resumed at 4:25 (PDT) / 7:25 (PDT)


Happy Gaming with new loading images and start video clip!



------------------------------------------------------
Dear heroes,




The patch time has been extended by ONE HOUR.

The expected resume time is at 05:00HRS (PDT) / 8:00HRS (EDT).





We are sorry for the extended maintenance time, and we will bring the server up as soon as possible. 

Thank you so much for your patience and cooperation.





EYEDENTITY GAMES


-----------------------------------------------------------------------








Dear Heroes,



There will be a Game Patch on July 8th, 2020 starting from 23:00HRS (PDT) / 02:00HRS (EDT).



During the maintenance, heroes will not able to connect to the game and including steam users and are expected to be resumed by 04:00HRS (PDT) / 07:00HRS (EDT).



We strongly recommend that you log out of the game before the stipulated time to avoid any item loss.



Thank you.

Game service has resumed at 1:43 (PDT) / 4:43 (EDT).

Don't forget! Conversion Special Armour box is back with this maintenance!

Happy gaming! =)

---------------------------------------------------------------------






Dear Heroes,



There will be scheduled service maintenance on 1st July 2020, starting from 23:00HRS (PDT) / 02:00HRS (EDT).



During the maintenance, heroes will not be able to connect to the game including steam users, and are expected to be resumed by 03:00HRS (PDT) / 06:00HRS (EDT).



We strongly recommend that you log out of the game before the stipulated time to avoid any item loss.



Best,

EYEDENTITY GAMES

Game service has resumed at 2:45 (PDT) / 5:45 (EDT).



Happy gaming!



------------------------------------------------------------------------------------










Dear Heroes,



There will be scheduled service maintenance on 24th June 2020, starting from 23:00HRS (PDT) / 02:00HRS (EDT).

During the maintenance, heroes will not be able to connect to the game including steam users, and are expected to be resumed by 03:00HRS (PDT) / 06:00HRS (EDT).


We strongly recommend that you log out of the game before the stipulated time to avoid any item loss.



Best,

EYEDENTITY GAMES

Dear heroes,


Our team confirmed that the unstable network caused an abnormal game termination around 22:46 PM (PDT) 21st June and we sincerely apologize for this issue.



Currently, our team is checking the specific reason and we will share the reason when it reveals clearly.


We'd like to deliver some compensated items as below for heroes who may have experienced this inconvenience.









[Compensation Item List]





FTG Recovery Potion (1500, 7days) (1)

Magnifying Glass (10)

Magic Wand (5)







-The item will be delivered on 22nd June at 1:30 AM (PDT) and can be collectible until 29th June 23:59 PM (PDT).

-The item will be delivered on an account basis and above 45 characters can receive them.

-Only characters from created prior to this distribution can receive the above compensation.

-Unclaimed/Expired/Deleted items can't be reimbursed for any reason.









Moreover, for inquiries about item loss and non-receivable items caused by this disconnection issue from 22:46 to 22:47 on the 21st of June, please submit a 1:1 inquiry with a screenshot or video attached until 23rd June 23:59 PM (PDT). Our team will review and offer compensation after checking the in-game log.



▶1:1Inquiry Report: https://us.dragonnest.com/support/request











Once again, we deeply apologize for this issue and kindly ask your understanding.


Regards,

EYEDENTITY GAMES