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TERMS OF SERVICE AND REFUND POLICY FOR VALHALLA ARCHIVE
Last Updated: October 15, 2026
Effective Date: October 15, 2026
These Terms of Service ("Terms") are an agreement between you and VALHALLA ARCHIVE ("we", "us", or "our"), an independent game studio operated as a sole proprietorship in the Republic of Korea, regarding the PC and mobile game VALHALLA ARCHIVE: CCG (the "Game") and related services (together, the "Service"). By agreeing in the Game and using the Service, you accept these Terms and our Privacy Policy.
PART A. TERMS OF SERVICE
1. Eligibility and Accounts
- You must be at least 14 years old to use the Service. If you are a minor in your country, you need your parent's or legal guardian's permission to use the Service and to make purchases.
- Your game account is created from the platform account you sign in with (Steam or Google Play Games). You are responsible for keeping that platform account secure and for activity that occurs through it.
- You may link your game account across supported platforms using the in-game account link feature. One person may not share, sell, or transfer an account to another person.
2. License
We grant you a personal, limited, non-exclusive, non-transferable, revocable license to install and play the Game for non-commercial entertainment. We and our licensors own the Game and all of its content. These Terms do not transfer any ownership to you.
3. Virtual Currency and Virtual Items
- The Game includes virtual currency (Garnets, Summon Tickets, and Dust) and virtual items (such as cards, cosmetics, and the Premium Pass). Garnets and the Premium Pass are purchased with real money; other currency and items are earned through play.
- Virtual currency and items are licensed to you for use inside the Game only. They are not your property, have no cash value, and cannot be exchanged for money, sold, or transferred to another player.
- Garnets can be obtained only by purchase. The Game does not grant Garnets for free.
- Bonus Garnets included in a package are part of that purchase.
- Some packages have purchase limits (for example, once per account, once per week, or once per month). Limits are shown in the shop.
- The Premium Pass grants its benefits for 30 days from purchase. Buying it again while active extends the period.
- Cards obtained by summoning are determined by probability. The probabilities are published in the Game (shop screen, "Drop Rates").
- We may adjust game balance, card effects, rewards, and content to keep the Game fair and enjoyable. Such adjustments do not entitle you to a refund except where the law requires it.
4. Purchases
- Purchases are made through the payment system of the platform you play on (Steam or Google Play) and are also governed by that platform's terms. The platform is responsible for processing your payment. We do not receive your card or bank details.
- Prices are shown before you confirm a purchase. Taxes may be included or added according to your platform and region.
- Purchased items are delivered to your account when the platform confirms payment. If delivery is delayed, it is completed automatically the next time you sign in. If an item is still missing, contact us with your order number.
5. Rules of Conduct
You agree not to:
- Cheat, exploit bugs, use bots, automation, or unauthorized third-party programs, or tamper with the Game, its data, or its network traffic.
- Obtain virtual currency or items by unauthorized means, including payment fraud, abuse of refunds, or abuse of coupons.
- Buy, sell, or trade accounts, virtual currency, or items for real money or other value outside the Game.
- Use offensive, hateful, sexual, or infringing names or content, or impersonate others.
- Interfere with the Service or other players' enjoyment of it.
6. Enforcement
If you violate these Terms, we may, depending on severity, issue a warning, remove unfairly obtained currency or items, reset rankings or records, temporarily restrict access, or permanently suspend the account. Where reasonably possible we will tell you the reason. You may appeal by contacting us. Accounts permanently suspended for serious violations such as cheating or payment fraud are not entitled to a refund of virtual currency or items, to the extent the law allows.
7. Service Changes, Maintenance, and Termination
- We may perform maintenance, release updates, or change features. We will give notice in the Game or on our official channels when reasonably possible. Emergency maintenance may occur without prior notice.
- You may need to install updates to continue playing.
- If we decide to end the Service, we will announce it at least 30 days in advance. Garnets that remain unused at the end of the Service will be refunded according to applicable law and through a method announced at that time. Items already used and expired benefits are not refunded.
8. Account Deletion
You may delete your account at any time from the in-game Settings menu or by contacting us. After a 30-day grace period the account and its data are permanently deleted, including any unused virtual currency and items, which cannot be restored. See the Privacy Policy for details.
9. Disclaimers and Limitation of Liability
- The Service is provided "as is". We do not guarantee that it will be uninterrupted or error-free.
- To the extent the law allows, we are not liable for indirect or consequential losses, or for losses caused by events beyond our reasonable control, your platform or network, or your violation of these Terms.
- Nothing in these Terms limits liability that cannot be limited under applicable law, or any rights you have as a consumer under the mandatory laws of your country.
10. Changes to These Terms
We may revise these Terms. We will announce changes in the Game or on this page at least 7 days before they take effect, or at least 30 days before for changes that are significantly unfavorable to you. If a revision requires it, the Game will ask you to agree again. If you do not agree, you may stop using the Service and delete your account.
11. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Korea. Disputes are subject to the courts having jurisdiction under Korean law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring claims in the courts of that country where those laws so provide.
12. Contact
- Operator: VALHALLA ARCHIVE
- Email: valhallaarchiveofficial@gmail.com
PART B. REFUND POLICY
1. Where to Request a Refund
Payments are processed by your platform, so refund requests are made to the platform, under its refund rules:
- Steam: Steam Support (help.steampowered.com) > Purchases > select the in-game purchase > request a refund.
- Google Play: Google Play refund request (play.google.com > Order history, or Google Play Help).
If the platform cannot help, contact us at valhallaarchiveofficial@gmail.com with your order number and we will review the request.
2. When a Refund Is Available
- Unused purchases: You may withdraw from a purchase of virtual currency or items within 7 days of purchase if they have not been used.
- Used purchases: A purchase is not refundable once any part of it has been used, including when purchased Garnets have been partly spent, when a pass reward or benefit has been claimed, or when bonus content granted with the purchase has been used. This does not apply where the item was not delivered or was defective.
- Not delivered or faulty: If you were charged but did not receive the item, or the item differs from what was shown, we will deliver it or arrange a refund.
- Minors: If a minor made a purchase without the consent of a parent or legal guardian, the minor or the guardian may cancel it as provided by law. We may ask for documents confirming the relationship. This does not apply where the minor misrepresented their age or consent.
- Free currency, free items, and rewards earned through play are not refundable.
3. What Happens After a Refund
When a purchase is refunded (by the platform or by us), the Game reverses it:
- Garnets: The full amount granted by that purchase, including bonus Garnets, is removed from your balance. If you have already spent some of them, your balance may become negative, and Garnets you obtain later are applied to that negative balance first.
- Premium Pass: 30 days are removed from your remaining pass period.
- Purchase limits: A refunded purchase still counts toward that package's purchase limit. Limits are not restored.
- Refunds made directly through the platform are detected automatically and reversed in the Game, which may take some time.
4. Refund Abuse
Repeated purchase-and-refund patterns, chargebacks used to keep items, or other abuse of the refund process may lead to the measures described in Part A, Section 6.
5. End of Service
See Part A, Section 7.
Last Updated: October 15, 2026
Effective Date: October 15, 2026
These Terms of Service ("Terms") are an agreement between you and VALHALLA ARCHIVE ("we", "us", or "our"), an independent game studio operated as a sole proprietorship in the Republic of Korea, regarding the PC and mobile game VALHALLA ARCHIVE: CCG (the "Game") and related services (together, the "Service"). By agreeing in the Game and using the Service, you accept these Terms and our Privacy Policy.
PART A. TERMS OF SERVICE
1. Eligibility and Accounts
- You must be at least 14 years old to use the Service. If you are a minor in your country, you need your parent's or legal guardian's permission to use the Service and to make purchases.
- Your game account is created from the platform account you sign in with (Steam or Google Play Games). You are responsible for keeping that platform account secure and for activity that occurs through it.
- You may link your game account across supported platforms using the in-game account link feature. One person may not share, sell, or transfer an account to another person.
2. License
We grant you a personal, limited, non-exclusive, non-transferable, revocable license to install and play the Game for non-commercial entertainment. We and our licensors own the Game and all of its content. These Terms do not transfer any ownership to you.
3. Virtual Currency and Virtual Items
- The Game includes virtual currency (Garnets, Summon Tickets, and Dust) and virtual items (such as cards, cosmetics, and the Premium Pass). Garnets and the Premium Pass are purchased with real money; other currency and items are earned through play.
- Virtual currency and items are licensed to you for use inside the Game only. They are not your property, have no cash value, and cannot be exchanged for money, sold, or transferred to another player.
- Garnets can be obtained only by purchase. The Game does not grant Garnets for free.
- Bonus Garnets included in a package are part of that purchase.
- Some packages have purchase limits (for example, once per account, once per week, or once per month). Limits are shown in the shop.
- The Premium Pass grants its benefits for 30 days from purchase. Buying it again while active extends the period.
- Cards obtained by summoning are determined by probability. The probabilities are published in the Game (shop screen, "Drop Rates").
- We may adjust game balance, card effects, rewards, and content to keep the Game fair and enjoyable. Such adjustments do not entitle you to a refund except where the law requires it.
4. Purchases
- Purchases are made through the payment system of the platform you play on (Steam or Google Play) and are also governed by that platform's terms. The platform is responsible for processing your payment. We do not receive your card or bank details.
- Prices are shown before you confirm a purchase. Taxes may be included or added according to your platform and region.
- Purchased items are delivered to your account when the platform confirms payment. If delivery is delayed, it is completed automatically the next time you sign in. If an item is still missing, contact us with your order number.
5. Rules of Conduct
You agree not to:
- Cheat, exploit bugs, use bots, automation, or unauthorized third-party programs, or tamper with the Game, its data, or its network traffic.
- Obtain virtual currency or items by unauthorized means, including payment fraud, abuse of refunds, or abuse of coupons.
- Buy, sell, or trade accounts, virtual currency, or items for real money or other value outside the Game.
- Use offensive, hateful, sexual, or infringing names or content, or impersonate others.
- Interfere with the Service or other players' enjoyment of it.
6. Enforcement
If you violate these Terms, we may, depending on severity, issue a warning, remove unfairly obtained currency or items, reset rankings or records, temporarily restrict access, or permanently suspend the account. Where reasonably possible we will tell you the reason. You may appeal by contacting us. Accounts permanently suspended for serious violations such as cheating or payment fraud are not entitled to a refund of virtual currency or items, to the extent the law allows.
7. Service Changes, Maintenance, and Termination
- We may perform maintenance, release updates, or change features. We will give notice in the Game or on our official channels when reasonably possible. Emergency maintenance may occur without prior notice.
- You may need to install updates to continue playing.
- If we decide to end the Service, we will announce it at least 30 days in advance. Garnets that remain unused at the end of the Service will be refunded according to applicable law and through a method announced at that time. Items already used and expired benefits are not refunded.
8. Account Deletion
You may delete your account at any time from the in-game Settings menu or by contacting us. After a 30-day grace period the account and its data are permanently deleted, including any unused virtual currency and items, which cannot be restored. See the Privacy Policy for details.
9. Disclaimers and Limitation of Liability
- The Service is provided "as is". We do not guarantee that it will be uninterrupted or error-free.
- To the extent the law allows, we are not liable for indirect or consequential losses, or for losses caused by events beyond our reasonable control, your platform or network, or your violation of these Terms.
- Nothing in these Terms limits liability that cannot be limited under applicable law, or any rights you have as a consumer under the mandatory laws of your country.
10. Changes to These Terms
We may revise these Terms. We will announce changes in the Game or on this page at least 7 days before they take effect, or at least 30 days before for changes that are significantly unfavorable to you. If a revision requires it, the Game will ask you to agree again. If you do not agree, you may stop using the Service and delete your account.
11. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Korea. Disputes are subject to the courts having jurisdiction under Korean law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring claims in the courts of that country where those laws so provide.
12. Contact
- Operator: VALHALLA ARCHIVE
- Email: valhallaarchiveofficial@gmail.com
PART B. REFUND POLICY
1. Where to Request a Refund
Payments are processed by your platform, so refund requests are made to the platform, under its refund rules:
- Steam: Steam Support (help.steampowered.com) > Purchases > select the in-game purchase > request a refund.
- Google Play: Google Play refund request (play.google.com > Order history, or Google Play Help).
If the platform cannot help, contact us at valhallaarchiveofficial@gmail.com with your order number and we will review the request.
2. When a Refund Is Available
- Unused purchases: You may withdraw from a purchase of virtual currency or items within 7 days of purchase if they have not been used.
- Used purchases: A purchase is not refundable once any part of it has been used, including when purchased Garnets have been partly spent, when a pass reward or benefit has been claimed, or when bonus content granted with the purchase has been used. This does not apply where the item was not delivered or was defective.
- Not delivered or faulty: If you were charged but did not receive the item, or the item differs from what was shown, we will deliver it or arrange a refund.
- Minors: If a minor made a purchase without the consent of a parent or legal guardian, the minor or the guardian may cancel it as provided by law. We may ask for documents confirming the relationship. This does not apply where the minor misrepresented their age or consent.
- Free currency, free items, and rewards earned through play are not refundable.
3. What Happens After a Refund
When a purchase is refunded (by the platform or by us), the Game reverses it:
- Garnets: The full amount granted by that purchase, including bonus Garnets, is removed from your balance. If you have already spent some of them, your balance may become negative, and Garnets you obtain later are applied to that negative balance first.
- Premium Pass: 30 days are removed from your remaining pass period.
- Purchase limits: A refunded purchase still counts toward that package's purchase limit. Limits are not restored.
- Refunds made directly through the platform are detected automatically and reversed in the Game, which may take some time.
4. Refund Abuse
Repeated purchase-and-refund patterns, chargebacks used to keep items, or other abuse of the refund process may lead to the measures described in Part A, Section 6.
5. End of Service
See Part A, Section 7.