| Language: |
Date of Enactment: August 1, 2025
Effective Date: August 1, 2025
Responsible Department: Development Division
Chapter 1. General Provisions
Article 1 (Purpose)
The purpose of this Policy is to protect the rights and interests of users by preventing damage to users of the mobile and online games developed and serviced by GNISoft Co., Ltd. (hereinafter the "Company"), and by providing prompt and fair remedy procedures when damage occurs.
Article 2 (Scope of Application)
This Policy applies to the game services that the Company operates or in whose development the Company has participated.
Article 3 (Definitions)
The main terms used in this Policy are defined as follows:
1. "User" means any person who accesses or uses the Company's game services.
2. "Damage" means any property or emotional loss, inconvenience, or disadvantage incurred in the course of using the game services.
3. "Complaint" means any grievance, objection, or inquiry that a user raises with the Company in connection with the use of the services.
4. "Remedy" means any measure taken in response to damage suffered by a user, such as restoration to the original state, a refund, or the provision of substitute services.
Chapter 2. Principles for Protecting User Rights
Article 4 (Basic Principles)
The Company shall observe the following principles to protect the rights and interests of users:
1. Respect the legitimate rights of users and respond promptly when damage occurs.
2. Handle user complaints sincerely and fairly.
3. Provide users with sufficient information on important matters related to the services.
4. Not discriminate against users on the basis of gender, age, nationality, disability, or the like.
5. Protect users' personal information securely in accordance with the relevant laws and regulations.
Article 5 (Designation of the User Protection Officer)
(1) The Company shall designate a User Protection Officer who is responsible for overseeing user protection affairs.
(2) The User Protection Officer shall be in charge of the following duties:
1. Overseeing the handling of user complaints and damage remedies
2. Establishing internal policies to prevent infringement of user rights and interests
3. Providing education and guidance related to user protection
4. Cooperating and sharing information with relevant authorities
(3) The current User Protection Officer is as follows:
Role
Name / Position
Contact
User Protection Officer
Park Beom-seok / Head of Development Division
nyx@gnisoft.co.kr
Chapter 3. Prevention of User Damage
Article 6 (Duty to Provide Service Information)
(1) The Company shall clearly provide the following information so that users can make reasonable decisions:
1. The main content and terms of use of the game services
2. The content, price, and period of use of paid products
3. The types of probability-based items and the probability of obtaining each item
4. Important matters such as changes to, maintenance of, or termination of the services
5. The Terms of Service and the Privacy Policy
(2) The Company shall disclose information on probability-based items within the game or through its official channels.
Article 7 (Prohibition of Unfair Practices)
To protect users, the Company shall not engage in any of the following practices:
1. False or exaggerated advertising or labeling that misleads users
2. Displaying content unfavorable to users in an unclear manner, or avoiding notification of such content
3. Inducing paid purchases without the user's consent
4. Excessively inducing purchases by minor users
5. Unfair operation that exploits bugs or errors in the game
Article 8 (Protection of Minors)
(1) The Company shall take the following measures to protect minor users:
1. Comply with the rating classification standards of the Game Rating and Administration Committee
2. Operate an age verification procedure for minor users
3. Restrict late-night gaming by minors (in compliance with the Game Industry Promotion Act)
4. Prohibit excessive inducement of purchases targeting minors
(2) The Company shall comply with the Juvenile Protection Act and other relevant laws and regulations to ensure that minors are not exposed to harmful content.
Article 9 (Protection of Personal Information)
(1) The Company shall process users' personal information securely in accordance with the Personal Information Protection Act and other relevant laws and regulations.
(2) Users may exercise the following rights with respect to their personal information:
1. Request access to personal information
2. Request correction or deletion of personal information
3. Request suspension of the processing of personal information
4. Withdraw consent to the processing of personal information (account withdrawal)
(3) Users may submit a request to exercise these rights by email (nyx@gnisoft.co.kr) or through the in-game function, and the Company shall take action without delay.
Full text of the Privacy Policy: https://gnisoft.co.kr/policy.html
Chapter 4. Remedies for User Damage
Article 10 (Receipt and Handling of Complaints)
(1) Users may submit complaints through the following channels:
Channel
Details
Operating Hours
In-game Customer Center
Use the Customer Center menu in the game app
24 hours
Email
nyx@gnisoft.co.kr
Weekdays 10:00 to 19:00 (KST)
Official Cafe / Community
Each game's official cafe and social media channels
24 hours
(2) The Company shall handle received complaints according to the following standards:
1. General complaints: Handled within 7 business days from the date of receipt
2. Payment-related complaints: Handled within 3 business days from the date of receipt
3. Urgent complaints (such as service outages): Responded to immediately upon receipt
(3) If handling is delayed, the Company shall notify the user of the reason for the delay and the expected handling period.
Article 11 (Refund Policy)
(1) The Company shall accept a user's refund request in any of the following cases:
1. The user was unable to receive the services due to reasons attributable to the Company.
2. A payment error or duplicate payment occurred.
3. A minor made a payment without the consent of his or her legal representative.
4. The user has not used the content within 7 days after purchase (limited to the period during which the content could not be used).
5. Any other case that qualifies as grounds for a refund under the Content Industry Promotion Act, the Act on the Consumer Protection in Electronic Commerce, or other relevant laws and regulations.
(2) The refund amount shall be based on the actual amount paid, and the regular price of any content already used may be deducted.
(3) Refunds shall, in principle, be returned to the original payment method and shall be processed in accordance with the policies of the app markets such as Google and Apple.
Article 12 (Compensation for Service Outages)
(1) If a service outage occurs due to reasons attributable to the Company, the Company shall provide compensation according to the following standards:
1. If the outage lasts for 1 consecutive hour or longer: An extension of the period of use equivalent to the outage time, or in-game items of equivalent value
2. Compensation for time exceeding scheduled maintenance: In-game rewards equivalent to the excess time
(2) In the case of a service interruption caused by force majeure (such as natural disasters, telecommunications carrier failures, or hacking), the Company may be exempted from the obligation to compensate. In such a case, the Company shall notify users of the reason.
Article 13 (Dispute Resolution)
(1) If a dispute arises between the Company and a user, priority shall be given to resolution through mutual agreement.
(2) If no agreement is reached, the user may apply for remedies to any of the following external organizations:
Organization
Website
Phone
Content Dispute Resolution Committee
www.kcdrc.kr
1588-2594
Korea Consumer Agency
www.kca.go.kr
1372
Personal Information Dispute Mediation Committee
www.kopico.go.kr
1833-6972
Game Rating and Administration Committee
www.grac.or.kr
1899-9935
Chapter 5. Rights and Obligations of Users
Article 14 (Rights of Users)
Users shall have the following rights:
1. The right to receive sufficient information related to the use of the services
2. The right to have complaints handled promptly and fairly
3. The right to receive appropriate remedies when damage occurs
4. The right to have their personal information securely protected
5. The right to use the services without unfair discrimination
6. The right to freely terminate the service agreement
Article 15 (Obligations of Users)
Users shall comply with the following:
1. Comply with the relevant laws and regulations and the Terms of Service
2. Refrain from any act that infringes on the rights or reputation of others
3. Refrain from any fraudulent use of, or hacking into, the game services
4. Refrain from filing complaints based on false information
Chapter 6. Supplementary Provisions
Article 16 (Amendment of the Policy)
(1) The Company may amend this Policy in accordance with changes to relevant laws and regulations, such as the Content Industry Promotion Act and the Act on the Consumer Protection in Electronic Commerce, or changes to its service operation policies.
(2) When amending this Policy, the Company shall give notice through the game's official channels or in-game announcements starting 7 days before the effective date. However, for amendments that are unfavorable to users, notice shall be given 30 days in advance.
Article 17 (Interpretation of the Policy)
Matters not specified in this Policy shall be governed by the Content Industry Promotion Act, the Act on the Consumer Protection in Electronic Commerce, the Game Industry Promotion Act, other relevant laws and regulations, and general commercial practices.
Addendum
Article 1 (Effective Date)
This Policy shall take effect on August 1, 2025.
Effective Date: August 1, 2025
Responsible Department: Development Division
Chapter 1. General Provisions
Article 1 (Purpose)
The purpose of this Policy is to protect the rights and interests of users by preventing damage to users of the mobile and online games developed and serviced by GNISoft Co., Ltd. (hereinafter the "Company"), and by providing prompt and fair remedy procedures when damage occurs.
Article 2 (Scope of Application)
This Policy applies to the game services that the Company operates or in whose development the Company has participated.
Article 3 (Definitions)
The main terms used in this Policy are defined as follows:
1. "User" means any person who accesses or uses the Company's game services.
2. "Damage" means any property or emotional loss, inconvenience, or disadvantage incurred in the course of using the game services.
3. "Complaint" means any grievance, objection, or inquiry that a user raises with the Company in connection with the use of the services.
4. "Remedy" means any measure taken in response to damage suffered by a user, such as restoration to the original state, a refund, or the provision of substitute services.
Chapter 2. Principles for Protecting User Rights
Article 4 (Basic Principles)
The Company shall observe the following principles to protect the rights and interests of users:
1. Respect the legitimate rights of users and respond promptly when damage occurs.
2. Handle user complaints sincerely and fairly.
3. Provide users with sufficient information on important matters related to the services.
4. Not discriminate against users on the basis of gender, age, nationality, disability, or the like.
5. Protect users' personal information securely in accordance with the relevant laws and regulations.
Article 5 (Designation of the User Protection Officer)
(1) The Company shall designate a User Protection Officer who is responsible for overseeing user protection affairs.
(2) The User Protection Officer shall be in charge of the following duties:
1. Overseeing the handling of user complaints and damage remedies
2. Establishing internal policies to prevent infringement of user rights and interests
3. Providing education and guidance related to user protection
4. Cooperating and sharing information with relevant authorities
(3) The current User Protection Officer is as follows:
Role
Name / Position
Contact
User Protection Officer
Park Beom-seok / Head of Development Division
nyx@gnisoft.co.kr
Chapter 3. Prevention of User Damage
Article 6 (Duty to Provide Service Information)
(1) The Company shall clearly provide the following information so that users can make reasonable decisions:
1. The main content and terms of use of the game services
2. The content, price, and period of use of paid products
3. The types of probability-based items and the probability of obtaining each item
4. Important matters such as changes to, maintenance of, or termination of the services
5. The Terms of Service and the Privacy Policy
(2) The Company shall disclose information on probability-based items within the game or through its official channels.
Article 7 (Prohibition of Unfair Practices)
To protect users, the Company shall not engage in any of the following practices:
1. False or exaggerated advertising or labeling that misleads users
2. Displaying content unfavorable to users in an unclear manner, or avoiding notification of such content
3. Inducing paid purchases without the user's consent
4. Excessively inducing purchases by minor users
5. Unfair operation that exploits bugs or errors in the game
Article 8 (Protection of Minors)
(1) The Company shall take the following measures to protect minor users:
1. Comply with the rating classification standards of the Game Rating and Administration Committee
2. Operate an age verification procedure for minor users
3. Restrict late-night gaming by minors (in compliance with the Game Industry Promotion Act)
4. Prohibit excessive inducement of purchases targeting minors
(2) The Company shall comply with the Juvenile Protection Act and other relevant laws and regulations to ensure that minors are not exposed to harmful content.
Article 9 (Protection of Personal Information)
(1) The Company shall process users' personal information securely in accordance with the Personal Information Protection Act and other relevant laws and regulations.
(2) Users may exercise the following rights with respect to their personal information:
1. Request access to personal information
2. Request correction or deletion of personal information
3. Request suspension of the processing of personal information
4. Withdraw consent to the processing of personal information (account withdrawal)
(3) Users may submit a request to exercise these rights by email (nyx@gnisoft.co.kr) or through the in-game function, and the Company shall take action without delay.
Full text of the Privacy Policy: https://gnisoft.co.kr/policy.html
Chapter 4. Remedies for User Damage
Article 10 (Receipt and Handling of Complaints)
(1) Users may submit complaints through the following channels:
Channel
Details
Operating Hours
In-game Customer Center
Use the Customer Center menu in the game app
24 hours
nyx@gnisoft.co.kr
Weekdays 10:00 to 19:00 (KST)
Official Cafe / Community
Each game's official cafe and social media channels
24 hours
(2) The Company shall handle received complaints according to the following standards:
1. General complaints: Handled within 7 business days from the date of receipt
2. Payment-related complaints: Handled within 3 business days from the date of receipt
3. Urgent complaints (such as service outages): Responded to immediately upon receipt
(3) If handling is delayed, the Company shall notify the user of the reason for the delay and the expected handling period.
Article 11 (Refund Policy)
(1) The Company shall accept a user's refund request in any of the following cases:
1. The user was unable to receive the services due to reasons attributable to the Company.
2. A payment error or duplicate payment occurred.
3. A minor made a payment without the consent of his or her legal representative.
4. The user has not used the content within 7 days after purchase (limited to the period during which the content could not be used).
5. Any other case that qualifies as grounds for a refund under the Content Industry Promotion Act, the Act on the Consumer Protection in Electronic Commerce, or other relevant laws and regulations.
(2) The refund amount shall be based on the actual amount paid, and the regular price of any content already used may be deducted.
(3) Refunds shall, in principle, be returned to the original payment method and shall be processed in accordance with the policies of the app markets such as Google and Apple.
Article 12 (Compensation for Service Outages)
(1) If a service outage occurs due to reasons attributable to the Company, the Company shall provide compensation according to the following standards:
1. If the outage lasts for 1 consecutive hour or longer: An extension of the period of use equivalent to the outage time, or in-game items of equivalent value
2. Compensation for time exceeding scheduled maintenance: In-game rewards equivalent to the excess time
(2) In the case of a service interruption caused by force majeure (such as natural disasters, telecommunications carrier failures, or hacking), the Company may be exempted from the obligation to compensate. In such a case, the Company shall notify users of the reason.
Article 13 (Dispute Resolution)
(1) If a dispute arises between the Company and a user, priority shall be given to resolution through mutual agreement.
(2) If no agreement is reached, the user may apply for remedies to any of the following external organizations:
Organization
Website
Phone
Content Dispute Resolution Committee
www.kcdrc.kr
1588-2594
Korea Consumer Agency
www.kca.go.kr
1372
Personal Information Dispute Mediation Committee
www.kopico.go.kr
1833-6972
Game Rating and Administration Committee
www.grac.or.kr
1899-9935
Chapter 5. Rights and Obligations of Users
Article 14 (Rights of Users)
Users shall have the following rights:
1. The right to receive sufficient information related to the use of the services
2. The right to have complaints handled promptly and fairly
3. The right to receive appropriate remedies when damage occurs
4. The right to have their personal information securely protected
5. The right to use the services without unfair discrimination
6. The right to freely terminate the service agreement
Article 15 (Obligations of Users)
Users shall comply with the following:
1. Comply with the relevant laws and regulations and the Terms of Service
2. Refrain from any act that infringes on the rights or reputation of others
3. Refrain from any fraudulent use of, or hacking into, the game services
4. Refrain from filing complaints based on false information
Chapter 6. Supplementary Provisions
Article 16 (Amendment of the Policy)
(1) The Company may amend this Policy in accordance with changes to relevant laws and regulations, such as the Content Industry Promotion Act and the Act on the Consumer Protection in Electronic Commerce, or changes to its service operation policies.
(2) When amending this Policy, the Company shall give notice through the game's official channels or in-game announcements starting 7 days before the effective date. However, for amendments that are unfavorable to users, notice shall be given 30 days in advance.
Article 17 (Interpretation of the Policy)
Matters not specified in this Policy shall be governed by the Content Industry Promotion Act, the Act on the Consumer Protection in Electronic Commerce, the Game Industry Promotion Act, other relevant laws and regulations, and general commercial practices.
Addendum
Article 1 (Effective Date)
This Policy shall take effect on August 1, 2025.