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Effective date: 10/11/2026
This End User License Agreement (the “Agreement”) is between you and ANDREI PUCHKOV, a self-employed individual established in Spain, holding tax identification number Z3464639Q, with professional address at ANDREI PUCHKOV, trading as FLAT REALITY ENTERTAINMENT GROUP (“Flat Reality”, “we”, “us” or the “Licensor”).
Contact: legal@flatreality.eu.
This Agreement governs your use of RAIN HEART, including its software, updates, patches, documentation and purchased downloadable content (together, the “Game”). By installing, launching or using the Game, or by selecting “Accept”, you confirm that you have read and agree to this Agreement. If you do not agree, do not install or use the Game and, where applicable, request a refund from the store or platform from which you obtained it.
1. ELIGIBILITY AND MINORS
You must comply with the age rating applicable in your territory. If you do not have legal capacity to enter into this Agreement, your parent or legal guardian must review and accept it for you. Optional FR Connect features and voluntary analytics are not available in Spain to children under 14 without valid parental authorisation. The main Game may be used without FR Connect, subject to its age rating and platform rules.
2. LICENCE GRANT
Provided that you comply with this Agreement and lawfully acquired the Game, Flat Reality grants you a limited, personal, revocable, non-exclusive, non-sublicensable and non-transferable licence to install and use the Game for personal, non-commercial purposes on compatible devices you own or control, subject to the applicable platform rules.
The Game is licensed, not sold. No ownership of the Game or intellectual property rights is transferred. Platform rules governing multi-device installation, family access, backup copies or remote play apply where consistent with this Agreement and mandatory law.
3. PLATFORMS AND THIRD-PARTY ACCOUNTS
The Game may be distributed through Steam, Microsoft Store, Xbox and other authorised stores. Purchases, downloads, refunds, family access, achievements, cloud storage and other platform services are also governed by the platform’s terms. If there is a conflict, mandatory platform terms prevail only for the service supplied by that platform; this Agreement continues to govern the Game licence.
On PC, an Xbox account and FR Connect are optional. You may play the main Game without signing in to Xbox. If you choose to connect an account, features such as cloud saves, synchronisation across compatible devices and achievements may become available. Their availability depends on Microsoft, Xbox, Internet connectivity and Flat Reality services.
On an Xbox console, a platform account may be required under console requirements. Future versions for other consoles may include additional terms required by their operators.
4. DOWNLOADABLE CONTENT AND PURCHASES
The Game may offer paid downloadable content (“DLC”). Unless clearly stated before purchase, DLC is not virtual currency, a loot box or a subscription. DLC may require the base Game and the same account or platform used to purchase it.
Payments and refunds are normally handled by the selling platform under its terms and applicable law. Nothing in this Agreement removes any non-waivable right of withdrawal, refund, price reduction, repair, conformity or termination. Where immediate supply of digital content legally results in loss of a withdrawal right, the selling platform must obtain the confirmations required by law before supply begins.
5. PROHIBITED USES
Except where applicable law expressly permits the activity and does not allow it to be restricted, you must not:
- copy, distribute, rent, sell, sublicense or make the Game available to another person;
- bypass technical protection, rights management or access controls;
- decompile, reverse engineer, modify or create derivative works from the Game;
- use cheats, automation, exploits or tools that alter intended operation;
- extract or redistribute assets, music, code, dialogue, images or other Game materials;
- use the Game or its assets to train artificial intelligence models, create datasets or provide commercial services without written permission;
- impersonate Flat Reality, falsely claim endorsement or use the Game unlawfully.
No licence is granted to create or distribute mods. The presence of accessible files, interfaces or technical functionality is not permission to modify them.
6. VIDEOS, STREAMING AND FAN CONTENT
You may publish screenshots, gameplay videos, reviews and live streams, including content monetised through ordinary platform programmes, provided that you:
- do not distribute a playable copy or extracted Game assets;
- do not state or imply that Flat Reality sponsors or endorses your content;
- respect third-party rights, age ratings and applicable law;
- do not use the content to promote hatred, harassment, fraud or unlawful activity; and
- acknowledge that some third-party music, brands or materials may be subject to additional rules.
This permission is limited, may be withdrawn for a particular abusive use, and transfers no rights in the Game. Unofficial fan works must be clearly identified as unofficial.
7. UPDATES, COMPATIBILITY AND GAME CHANGES
We may provide patches, security fixes, improvements, balance changes and updates needed to preserve the Game’s conformity, compatibility and security. Some platforms may install updates automatically. You should maintain a compatible environment and install updates about which you have been informed when they are necessary for operation or security.
We may change features that depend on continuing services for a valid reason, including security, legal compliance, technical change or supplier withdrawal. We will provide clear notice of relevant changes and reasonable advance notice where required by law. If a change has more than a minor adverse effect on a consumer’s access to continuously supplied digital content or services, applicable statutory remedies remain available.
8. ONLINE SERVICE AVAILABILITY
FR Connect, Xbox, cloud saves, achievements and other online services may experience maintenance, interruptions or change. We do not promise uninterrupted availability, but will use reasonable care for services under our control. We are not responsible for outages caused exclusively by an independent platform or provider, without prejudice to mandatory rights you may have against the relevant seller or provider.
Disconnecting FR Connect does not prevent use of the main offline Game. Deletion of an account or cloud saves may be irreversible. A warning will be shown before a deletion request is initiated.
9. INTELLECTUAL PROPERTY
The Game, its characters, story, software, designs, graphics, music, sounds, text, trade marks and other materials are owned by Flat Reality or its licensors and protected by intellectual property law. “RAIN HEART”, “FLAT REALITY”, “FR Connect” and their logos are marks or identifiers of their respective owners. Third-party components remain subject to their own licences and notices.
10. HEALTH, SAFETY AND SENSITIVE CONTENT
The Game may contain flashing lights, visual patterns or effects that could cause discomfort or photosensitive seizures in some people. Stop playing and seek medical advice if you experience dizziness, disorientation, altered vision, loss of awareness or involuntary movement.
RAIN HEART is a psychological horror work that may address trauma, social pressure, fear, violence, mental health and other intense subjects. Review the content notices and age rating before playing. These notices are informational and do not limit liability that cannot lawfully be excluded.
11. PRIVACY
Personal data processing connected with the Game, FR Connect and our websites is described in the Flat Reality Privacy Policy, available at: https://flatreality.eu/privacy-policy
Accepting this Agreement is not consent to optional analytics. Where voluntary analytics is used, it will be requested through a separate control that is off by default and may be withdrawn in settings.
12. STATUTORY GUARANTEE AND CONFORMITY
If you are a consumer, you are entitled to receive the Game and DLC in conformity with the contract and to receive necessary updates during the legally applicable period. If the Game lacks conformity, you may be entitled to have it brought into conformity, receive a proportionate price reduction, terminate the contract or use other remedies provided by law.
No “as is” description, warranty disclaimer or limitation in this Agreement reduces those rights. Outside mandatory warranties, we do not promise that the Game will be free from every minor error or work with hardware or software that does not meet published requirements.
13. LIABILITY
Nothing in this Agreement excludes or limits liability for wilful misconduct, gross negligence, death or personal injury caused by negligence, fraud, defective products, breach of essential obligations, consumer rights, data protection obligations or any liability that cannot lawfully be limited.
To the maximum extent permitted by law, and only for foreseeable loss arising from an attributable breach, Flat Reality is not liable for indirect loss, lost business opportunity or loss resulting from unauthorised professional use. This limitation does not apply where it conflicts with mandatory law in the consumer’s country of residence.
14. SUSPENSION AND TERMINATION
You may terminate this Agreement by stopping use and deleting copies under your control. Flat Reality may suspend online features or terminate the licence if you materially breach this Agreement and, where reasonable, fail to remedy the breach after notice. Any response will be proportionate and will not affect statutory refund or remedy rights.
After termination you must stop using and delete unauthorised copies. Provisions concerning intellectual property, liability, privacy, governing law and those intended by their nature to continue will survive.
15. EXPORT CONTROLS AND SANCTIONS
You must not use, export or re-export the Game in breach of applicable sanctions, embargoes or export-control rules. This clause applies only to the extent permitted by mandatory law in your territory.
16. CHANGES TO THIS AGREEMENT
The current version and date will be published at https://flatreality.eu/. Editorial or clarifying changes may be published with a new date. If we make a material change affecting your rights or obligations, we will provide prominent notice and request renewed acceptance before the new version applies, unless an immediate change is strictly required by law or security.
We will retain a reasonable archive of earlier versions. Refusing a material new version will not remove rights already acquired, but may prevent future use of features that cannot be supplied under the previous version, subject to applicable law.
17. GOVERNING LAW AND DISPUTES
This Agreement is governed by Spanish law. If you are a consumer, this choice does not deprive you of mandatory protection under the law of your habitual residence. Jurisdiction belongs to the courts determined by applicable law, and consumers may bring proceedings before the courts of their domicile where the law provides.
Before starting proceedings, you may contact legal@flatreality.eu to seek an informal resolution. Participation in an alternative dispute-resolution scheme is mandatory only where required by law or where Flat Reality has expressly joined one.
18. GENERAL TERMS
If a provision is invalid, it will be applied to the maximum lawful extent and the remaining provisions will continue. Failure to enforce a right is not a waiver. Flat Reality may assign this Agreement as part of a reorganisation or transfer of the Game, provided mandatory consumer rights are not reduced. You may not assign it unless law or mandatory platform rules permit it.
This Agreement, purchase information and mandatory platform conditions form the agreement applicable to the Game licence. If the Spanish and English versions differ, the Spanish version prevails to the extent permitted by law; a translation never limits mandatory rights.
19. CONTACT
ANDREI PUCHKOV, trading as FLAT REALITY ENTERTAINMENT GROUP
NIF/NIE: Z3464639Q
Professional address: Calle Río Tietar, 10, 45007, Spain
Email: legal@flatreality.eu
Website: https://flatreality.eu
This End User License Agreement (the “Agreement”) is between you and ANDREI PUCHKOV, a self-employed individual established in Spain, holding tax identification number Z3464639Q, with professional address at ANDREI PUCHKOV, trading as FLAT REALITY ENTERTAINMENT GROUP (“Flat Reality”, “we”, “us” or the “Licensor”).
Contact: legal@flatreality.eu.
This Agreement governs your use of RAIN HEART, including its software, updates, patches, documentation and purchased downloadable content (together, the “Game”). By installing, launching or using the Game, or by selecting “Accept”, you confirm that you have read and agree to this Agreement. If you do not agree, do not install or use the Game and, where applicable, request a refund from the store or platform from which you obtained it.
1. ELIGIBILITY AND MINORS
You must comply with the age rating applicable in your territory. If you do not have legal capacity to enter into this Agreement, your parent or legal guardian must review and accept it for you. Optional FR Connect features and voluntary analytics are not available in Spain to children under 14 without valid parental authorisation. The main Game may be used without FR Connect, subject to its age rating and platform rules.
2. LICENCE GRANT
Provided that you comply with this Agreement and lawfully acquired the Game, Flat Reality grants you a limited, personal, revocable, non-exclusive, non-sublicensable and non-transferable licence to install and use the Game for personal, non-commercial purposes on compatible devices you own or control, subject to the applicable platform rules.
The Game is licensed, not sold. No ownership of the Game or intellectual property rights is transferred. Platform rules governing multi-device installation, family access, backup copies or remote play apply where consistent with this Agreement and mandatory law.
3. PLATFORMS AND THIRD-PARTY ACCOUNTS
The Game may be distributed through Steam, Microsoft Store, Xbox and other authorised stores. Purchases, downloads, refunds, family access, achievements, cloud storage and other platform services are also governed by the platform’s terms. If there is a conflict, mandatory platform terms prevail only for the service supplied by that platform; this Agreement continues to govern the Game licence.
On PC, an Xbox account and FR Connect are optional. You may play the main Game without signing in to Xbox. If you choose to connect an account, features such as cloud saves, synchronisation across compatible devices and achievements may become available. Their availability depends on Microsoft, Xbox, Internet connectivity and Flat Reality services.
On an Xbox console, a platform account may be required under console requirements. Future versions for other consoles may include additional terms required by their operators.
4. DOWNLOADABLE CONTENT AND PURCHASES
The Game may offer paid downloadable content (“DLC”). Unless clearly stated before purchase, DLC is not virtual currency, a loot box or a subscription. DLC may require the base Game and the same account or platform used to purchase it.
Payments and refunds are normally handled by the selling platform under its terms and applicable law. Nothing in this Agreement removes any non-waivable right of withdrawal, refund, price reduction, repair, conformity or termination. Where immediate supply of digital content legally results in loss of a withdrawal right, the selling platform must obtain the confirmations required by law before supply begins.
5. PROHIBITED USES
Except where applicable law expressly permits the activity and does not allow it to be restricted, you must not:
- copy, distribute, rent, sell, sublicense or make the Game available to another person;
- bypass technical protection, rights management or access controls;
- decompile, reverse engineer, modify or create derivative works from the Game;
- use cheats, automation, exploits or tools that alter intended operation;
- extract or redistribute assets, music, code, dialogue, images or other Game materials;
- use the Game or its assets to train artificial intelligence models, create datasets or provide commercial services without written permission;
- impersonate Flat Reality, falsely claim endorsement or use the Game unlawfully.
No licence is granted to create or distribute mods. The presence of accessible files, interfaces or technical functionality is not permission to modify them.
6. VIDEOS, STREAMING AND FAN CONTENT
You may publish screenshots, gameplay videos, reviews and live streams, including content monetised through ordinary platform programmes, provided that you:
- do not distribute a playable copy or extracted Game assets;
- do not state or imply that Flat Reality sponsors or endorses your content;
- respect third-party rights, age ratings and applicable law;
- do not use the content to promote hatred, harassment, fraud or unlawful activity; and
- acknowledge that some third-party music, brands or materials may be subject to additional rules.
This permission is limited, may be withdrawn for a particular abusive use, and transfers no rights in the Game. Unofficial fan works must be clearly identified as unofficial.
7. UPDATES, COMPATIBILITY AND GAME CHANGES
We may provide patches, security fixes, improvements, balance changes and updates needed to preserve the Game’s conformity, compatibility and security. Some platforms may install updates automatically. You should maintain a compatible environment and install updates about which you have been informed when they are necessary for operation or security.
We may change features that depend on continuing services for a valid reason, including security, legal compliance, technical change or supplier withdrawal. We will provide clear notice of relevant changes and reasonable advance notice where required by law. If a change has more than a minor adverse effect on a consumer’s access to continuously supplied digital content or services, applicable statutory remedies remain available.
8. ONLINE SERVICE AVAILABILITY
FR Connect, Xbox, cloud saves, achievements and other online services may experience maintenance, interruptions or change. We do not promise uninterrupted availability, but will use reasonable care for services under our control. We are not responsible for outages caused exclusively by an independent platform or provider, without prejudice to mandatory rights you may have against the relevant seller or provider.
Disconnecting FR Connect does not prevent use of the main offline Game. Deletion of an account or cloud saves may be irreversible. A warning will be shown before a deletion request is initiated.
9. INTELLECTUAL PROPERTY
The Game, its characters, story, software, designs, graphics, music, sounds, text, trade marks and other materials are owned by Flat Reality or its licensors and protected by intellectual property law. “RAIN HEART”, “FLAT REALITY”, “FR Connect” and their logos are marks or identifiers of their respective owners. Third-party components remain subject to their own licences and notices.
10. HEALTH, SAFETY AND SENSITIVE CONTENT
The Game may contain flashing lights, visual patterns or effects that could cause discomfort or photosensitive seizures in some people. Stop playing and seek medical advice if you experience dizziness, disorientation, altered vision, loss of awareness or involuntary movement.
RAIN HEART is a psychological horror work that may address trauma, social pressure, fear, violence, mental health and other intense subjects. Review the content notices and age rating before playing. These notices are informational and do not limit liability that cannot lawfully be excluded.
11. PRIVACY
Personal data processing connected with the Game, FR Connect and our websites is described in the Flat Reality Privacy Policy, available at: https://flatreality.eu/privacy-policy
Accepting this Agreement is not consent to optional analytics. Where voluntary analytics is used, it will be requested through a separate control that is off by default and may be withdrawn in settings.
12. STATUTORY GUARANTEE AND CONFORMITY
If you are a consumer, you are entitled to receive the Game and DLC in conformity with the contract and to receive necessary updates during the legally applicable period. If the Game lacks conformity, you may be entitled to have it brought into conformity, receive a proportionate price reduction, terminate the contract or use other remedies provided by law.
No “as is” description, warranty disclaimer or limitation in this Agreement reduces those rights. Outside mandatory warranties, we do not promise that the Game will be free from every minor error or work with hardware or software that does not meet published requirements.
13. LIABILITY
Nothing in this Agreement excludes or limits liability for wilful misconduct, gross negligence, death or personal injury caused by negligence, fraud, defective products, breach of essential obligations, consumer rights, data protection obligations or any liability that cannot lawfully be limited.
To the maximum extent permitted by law, and only for foreseeable loss arising from an attributable breach, Flat Reality is not liable for indirect loss, lost business opportunity or loss resulting from unauthorised professional use. This limitation does not apply where it conflicts with mandatory law in the consumer’s country of residence.
14. SUSPENSION AND TERMINATION
You may terminate this Agreement by stopping use and deleting copies under your control. Flat Reality may suspend online features or terminate the licence if you materially breach this Agreement and, where reasonable, fail to remedy the breach after notice. Any response will be proportionate and will not affect statutory refund or remedy rights.
After termination you must stop using and delete unauthorised copies. Provisions concerning intellectual property, liability, privacy, governing law and those intended by their nature to continue will survive.
15. EXPORT CONTROLS AND SANCTIONS
You must not use, export or re-export the Game in breach of applicable sanctions, embargoes or export-control rules. This clause applies only to the extent permitted by mandatory law in your territory.
16. CHANGES TO THIS AGREEMENT
The current version and date will be published at https://flatreality.eu/. Editorial or clarifying changes may be published with a new date. If we make a material change affecting your rights or obligations, we will provide prominent notice and request renewed acceptance before the new version applies, unless an immediate change is strictly required by law or security.
We will retain a reasonable archive of earlier versions. Refusing a material new version will not remove rights already acquired, but may prevent future use of features that cannot be supplied under the previous version, subject to applicable law.
17. GOVERNING LAW AND DISPUTES
This Agreement is governed by Spanish law. If you are a consumer, this choice does not deprive you of mandatory protection under the law of your habitual residence. Jurisdiction belongs to the courts determined by applicable law, and consumers may bring proceedings before the courts of their domicile where the law provides.
Before starting proceedings, you may contact legal@flatreality.eu to seek an informal resolution. Participation in an alternative dispute-resolution scheme is mandatory only where required by law or where Flat Reality has expressly joined one.
18. GENERAL TERMS
If a provision is invalid, it will be applied to the maximum lawful extent and the remaining provisions will continue. Failure to enforce a right is not a waiver. Flat Reality may assign this Agreement as part of a reorganisation or transfer of the Game, provided mandatory consumer rights are not reduced. You may not assign it unless law or mandatory platform rules permit it.
This Agreement, purchase information and mandatory platform conditions form the agreement applicable to the Game licence. If the Spanish and English versions differ, the Spanish version prevails to the extent permitted by law; a translation never limits mandatory rights.
19. CONTACT
ANDREI PUCHKOV, trading as FLAT REALITY ENTERTAINMENT GROUP
NIF/NIE: Z3464639Q
Professional address: Calle Río Tietar, 10, 45007, Spain
Email: legal@flatreality.eu
Website: https://flatreality.eu