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# Terms of Service
This Agreement is entered into between members of the MOVER Games Platform (hereinafter referred to as **Party A**) and the MOVER Games Platform (hereinafter referred to as **Party B**), governing the website provided by Party B as well as online-related services and mobile game services currently provided and to be provided by Party B to Party A in the future.
To protect the relevant rights and interests of members using the online game services provided by the MOVER Games Platform (hereinafter referred to as **the Game**), Party A must carefully read and review the contractual terms before registering for and using the Game services and other related services (hereinafter referred to as **the Services**). By proceeding, Party A agrees to fully comply with this Agreement and the game management rules and regulations related to the Game, and shall be bound by the contents of this Agreement.
**Parties to the Agreement:**
Consumer (hereinafter referred to as **Party A**, to be filled out on the member profile page in accordance with the member registration process)
MOVER Games Platform (hereinafter referred to as **Party B**)
Representative: Cheng Ming Hui
Tel: 02-2704-0511
Email: mailto:service01@inchtw.com
Business Address: 4F, No.1, Section 3, Min Sheng East Road, Zhongshan District, Taipei City
Website: [https://www.movergames.com/](https://www.movergames.com/)
Unified Business Number: 50906938
## Article 1 Legal Representative
If Party A is a person with limited disposing capacity, this Agreement shall take effect only upon the consent of Party A’s legal representative at the time of conclusion. If Party A is a person without disposing capacity, the conclusion of this Agreement shall be executed by Party A’s legal representative on Party A’s behalf.
Where a person with limited disposing capacity makes payment to purchase points without consent, or a person without disposing capacity purchases points without their legal representative acting on their behalf, resulting in the legal representative claiming a refund, the legal representative may submit an application by preparing supporting documents in accordance with the process announced on the official website. Upon verification by Party B, unused game fees paid by Party A shall be refunded.
Party B shall clearly mark in Chinese on the official website homepage, game login page or purchase page that if Party A is a person with limited or no disposing capacity, in addition to complying with Paragraph 1, Party A may only use the Game Services after Party A’s legal representative has read, understood and agreed to all contents of this Agreement. The same shall apply when the terms of this Agreement are amended.
## Article 2 Scope of Application of the Agreement
Party B provides Party A with online game services and other related services (hereinafter collectively referred to as the Game Services). The rights and obligations of Party A and Party B in respect of the Game Services shall be governed by the terms of this Agreement.
## Article 3 Contents of the Agreement
The following shall form part of this Agreement and have the same legal effect as the terms of this Agreement:
1. Advertising or promotional materials of Party B relating to the Game Services.
2. Rate schedules and game management rules for pay-to-play games.
In case of any ambiguity in the terms of this Agreement, interpretation shall be made in favor of Party A.
## Article 4 Definition of Terms
Definitions of terms used in this Agreement are set forth below:
1. **Online Multiplayer Game**: refers to a multiplayer game accessed by Party A via a computer, smart device or other electronic terminal connecting to servers designated by Party B through the Internet. It excludes amusement machines defined in the Amusement Arcade Business Act, purely local network games, or other game services that do not require connection to game servers via the Internet.
2. **Game Website**: refers to the website established by Party B for the provision of the Game Services.
3. **Game Management Rules**: refers to rules formulated by Party B to regulate the manner of gameplay, which do not affect the contractual rights and obligations of both parties.
4. **Game Log**: refers to records generated by the computer system documenting Party A’s gameplay from the moment Party A logs into the Game until Party A logs out.
5. **Cheat Program**: refers to any program not provided by Party B that is intended to affect or alter the operation of Party B’s online multiplayer game.
6. **Necessary Costs**: refers to costs already incurred by Party B for the performance of this Agreement or fees already paid to third parties.
## Article 5 Scope of Services
The Game Services under this Agreement are hosted on servers designated by Party B, allowing Party A to log in and use the Game Services via an Internet connection. This does **not** include Internet access services subscribed by Party A from an Internet Service Provider or any hardware equipment required for Internet access.
## Article 6 Game Registration
When Party A applies to use the Game Services, Party A shall submit personal information consistent with identity documents or other required information on the Game Website in accordance with the application process. To safeguard Party A’s rights in using the Game Services, information provided by Party A must be verifiable. If such information is incorrect or has changed, Party A shall immediately notify Party B for updates.
If Party B needs to contact Party A for the provision of Game Services, and Party A has provided incorrect personal information or original information that is untrue and not updated, Party B may suspend Party A’s gameplay and Game Log inquiry services until Party A provides or updates truthful information. This shall not apply where Party A can prove that it is the contracting party.
## Article 7 Right to Rescind the Agreement
Party A may rescind this Agreement by written notice to Party B within seven (7) days after starting to play the Game, without stating reasons or bearing any fees.
In the circumstance described in the preceding paragraph, Party A may request Party B to refund unused purchased points.
## Article 8 Billing Method
The charging model for the Game Services is **free-to-play**.
Within the Game Services (e.g., game mall, online store, etc.), points, goods or other services (such as virtual currency, treasures, advanced items, etc.) that require additional payment by Party A for purchase may be offered. Party B shall announce payment methods and product information on the official website homepage, game login page or purchase page.
When adjusting rates, Party B shall make an announcement on the official website homepage, game login page or purchase page thirty (30) days prior to the effective date of the planned adjustment. If Party A has entered contact information during account registration, Party B shall also notify Party A via the contact information provided by Party A.
Any rate adjustment shall take effect on the effective date of adjustment and charges shall apply at the new rate. If the new rate is higher than the old rate, purchased points or game fees already credited on the official website by Party A before the effective date of the new rate shall still be charged at the old rate.
## Article 9 Information to be Disclosed for the Game Services
Party B shall disclose the following information on the official website homepage, game login page, purchase page and game package packaging:
1. Game rating and prohibited or suitable age groups marked in accordance with the Game Software Rating Regulations.
2. Minimum software and hardware requirements to run the Game Services.
3. Information on whether security tools are provided, and whether such tools are free or paid.
4. For goods or activities involving chance-based prizes available for direct or indirect, partial or full purchase, the activity details, prizes, prize winning percentage and other prize-related information. A reminder must also be included stating: “This is a chance-based prize product. Purchase or participation in the activity does not guarantee obtaining a specific product.” (This amendment shall take effect on January 1, 2023.)
The probability referred to in Item 4 of the preceding paragraph means the probability for consumers to obtain chance-based prize goods or meet the activity conditions after making payment.
## Article 10 Use of Account and Password
The account and password obtained by Party A upon completion of the registration process are for Party A’s exclusive use.
The password mentioned in the preceding paragraph may be modified using the password change mechanism provided by Party B. No personnel of Party B (including customer service staff and game administrators) shall proactively ask Party A for the password. Party B shall retain Party A’s account and electronic records associated with the account for thirty (30) days after termination of this Agreement.
If the Agreement is terminated for reasons not attributable to Party A, Party A shall have the right to continue using the account and associated electronic records after applying for reactivation within the period specified in the preceding paragraph.
If Party A fails to apply for reactivation upon expiry of the period specified in Paragraph 2, Party B may delete the account and all associated data, unless otherwise required by law.
## Article 11 Notification and Handling of Unauthorized Use of Account and Password
If either party discovers unauthorized use of an account or password, it shall immediately notify the other party, and Party B shall conduct an investigation. After Party B confirms such unauthorized use, Party B may suspend access rights to that account or password, issue a new account or password to Party A, immediately restrict the third party’s access to the Game Services, and publish the relevant handling procedures in the Game Management Rules.
From the moment Party B temporarily restricts the third party’s access rights, Party B shall immediately notify such third party to provide explanations via official website announcement, SMS, email, push notification or other methods agreed by both parties. If the third party fails to provide explanations within seven (7) days of receiving the notice, Party B shall restore the improperly transferred electronic records to Party A directly. Where restoration is not feasible, other reasonable compensation mutually agreed by both parties may be adopted, and the restriction on the third party shall be lifted after restoration. This shall not apply where Party B provides free security tools (e.g., anti-theft token, phone lock, etc.) and Party A chooses not to use them, or in other circumstances attributable to Party A; in such cases Party B shall bear no liability for restoration or compensation.
If the third party mentioned in Paragraph 1 objects to Party B’s handling measures described in the preceding paragraph, Party A may file a report and resolve the matter through judicial channels.
When Party B restricts the access rights of Party A or the third party under Paragraph 1, Party B shall not charge fees to Party A or the third party during the restriction period.
If Party A makes a false report resulting in damage to the rights of Party B or a third party, Party A shall bear all legal liabilities.
## Article 12 Retention and Inquiry of Game Logs
Party B shall retain Party A’s individual Game Log records for thirty (30) days for Party A’s inquiry.
Party A may apply to inspect its individual Game Logs in writing, online, or in person at Party B’s service center, and must provide personal information matching identity documents for verification. The inquiry fee to be borne by Party A is New Taiwan Dollars 200.
Upon receiving Party A’s inquiry application, Party B shall provide Party A’s individual Game Logs described in Paragraph 1 and deliver the data via storage media, written document or email within seven (7) days.
## Article 13 Personal Data
Protection of personal data shall be handled in accordance with relevant laws and regulations.
## Article 14 Electronic Records
All electronic records of the Game belong to Party B, and Party B shall maintain the integrity of Party A’s relevant electronic records.
Party A has the right to use and control the electronic records mentioned in the preceding paragraph, excluding transfer or profit-generating acts outside the scope of the Game Services.
## Article 15 Connection Quality
If Party B plans to suspend all or part of the Game Services in advance for system maintenance and upkeep of software and hardware related to the Game Services, Party B shall publish an announcement on the official website homepage, game login page or purchase page seven (7) days in advance. This shall not apply to temporary, urgent events or circumstances not attributable to Party B.
If Party A is unable to connect to and use the Game Services due to reasons attributable to Party B, Party B shall immediately correct or repair the fault. If game fees or in-game items are deducted from Party A during the period of unavailability, Party B shall refund the game fees or restore the items. If restoration is not possible, other reasonable compensation shall be provided.
## Article 16 Liabilities of the Business Operator and Consumer
When providing the Services, Party B shall maintain its own computer systems with security reasonably expected under prevailing technological and professional standards in accordance with this Agreement.
If the computer system or electronic records are compromised, or the computer system operates abnormally, Party B shall take reasonable measures and restore services as soon as possible.
If Party B breaches the preceding two paragraphs or Party A suffers damage due to game program vulnerabilities, Party B shall be liable for compensation according to the extent of Party A’s loss. Party B’s compensation liability may be mitigated if Party B can prove that it was not negligent.
When Party B’s computer system encounters the situation described in Paragraph 2, Party B shall not charge fees to Party A until repairs are completed and normal operation resumes.
Party B may decline to assist in disputes arising between Party A and third parties from account sharing or authorizing third parties to purchase points.
## Article 17 Game Management Rules
To regulate gameplay, Party B shall formulate reasonable and fair Game Management Rules, and Party A shall abide by the Game Management Rules announced by Party B.
Amendments to the Game Management Rules shall follow the procedures set forth in Article 20.
Any provision of the Game Management Rules shall be void if:
1. It conflicts with the provisions of this Agreement.
2. It deprives or restricts Party A’s contractual rights, except for actions taken by Party B under Article 19.
[https://www.movergames.com/customer/specification](https://www.movergames.com/customer/specification)
## Article 18 Handling of Violations of Game Management Rules
Unless otherwise provided in this Agreement, if there is evidence that Party A has violated the Game Management Rules while using the Game Services, Party B shall publish an announcement on the official website homepage, game login page or purchase page and notify Party A via the contact information provided by Party A.
For Party A’s first violation of the Game Management Rules, Party B shall notify Party A to rectify within a specified period. If Party A fails to rectify after receiving the notice, Party B may restrict Party A’s game access rights according to the Game Management Rules based on the severity of the violation. If Party A commits another violation of the Game Management Rules for the same reason, Party B may immediately restrict Party A’s game access rights under the Game Management Rules.
Any restriction imposed by Party B on Party A’s game access rights under the Game Management Rules shall not exceed seven (7) days per instance.
## Article 19 Right to File Complaints
If Party A is dissatisfied with the connection quality, game administration, billing or other service quality provided by Party B, or objects to sanctions imposed by Party B under the Game Management Rules, Party A may submit a complaint in person at Party B’s service center, by email or in writing within seven (7) days from the day after receiving the notice. Party B shall reply with the handling result within fifteen (15) days upon receipt of the complaint.
Party B shall clearly state service hotlines, email addresses and other contact information together with a 24-hour complaint channel on the official website or within the Game Management Rules.
Complaints submitted by Party A regarding third parties using cheat programs or other means impairing game fairness shall be handled under Paragraph 1.
## Article 20 Amendment of the Agreement
When Party B revises this Agreement, Party B shall publish an announcement on the official website homepage, game login page or purchase page and notify Party A via the contact information provided by Party A.
Any amendment to the Agreement shall be invalid if Party B fails to make the announcement and notification in accordance with the preceding paragraph.
Within fifteen (15) days after the notice described in Paragraph 1 is received:
1. If Party A does not object, Party B shall continue to provide the Game Services subject to the amended Agreement.
2. If Party A objects, the matter shall be handled as termination of the Agreement by Party A.
## Article 21 Termination of Agreement and Refunds
Party A may notify Party B to terminate this Agreement at any time.
Party B may agree that if Party A does not log in to use the Game Services for more than one year, Party B may set a reasonable notice period (not less than fifteen (15) days) to notify Party A to log in. If Party A still fails to log in after expiry of the notice period, Party B may terminate this Agreement.
Party B may immediately terminate this Agreement after notifying Party A via Party A’s registered contact information if Party A commits any of the following material breaches:
1. Malicious attacks on or sabotage of Party B’s computer systems using any system or tool.
2. Playing the Game using cheat programs, virus programs, exploiting game program vulnerabilities, or by other means contrary to normal game settings or fair play.
3. Purchasing points or in-game goods by impersonation, fraud or other false and improper means.
4. Violating the Game Management Rules for the same reason three or more times and failing to rectify after receiving the notice of correction under Paragraph 2 of Article 18.
5. Being found by judicial authorities to have engaged in any illegal activities.
If Party B makes an erroneous determination or fails to produce evidence for the facts stated in the preceding paragraph, Party B shall be liable for compensation for damages suffered by Party A.
Upon termination of the Agreement, after deducting Necessary Costs, Party B shall refund unused purchased points or game fees paid by Party A within thirty (30) days by cash, credit card remittance, bill of exchange or registered check, or dispose of such points or fees in a manner agreed by both parties.
## Article 22 Service Shutdown
If the Agreement is terminated due to Party B discontinuing operation of the Game Services, Party B shall publish an announcement on the official website homepage, game login page or purchase page thirty (30) days prior to the shutdown and notify Party A via Party A’s registered contact information.
If Party B fails to publish the announcement and notify Party A within the period specified in the preceding paragraph, Party B shall refund unused purchased points or game fees paid by Party A without deducting Necessary Costs and shall provide other reasonable compensation.
## Article 23 Service of Notices
Party A agrees that all notices related to this Agreement may be served by Party B using the contact information registered by Party A.
If the registered contact information described in the preceding paragraph changes, Party A shall immediately notify Party B. Party B shall serve notices using the updated contact information.
Once Party B sends a notice using Party A’s registered contact information, service shall be deemed completed upon delivery of written notice to Party A, or upon the email entering Party A’s email server.
Party B shall not be liable for any damages suffered by Party A arising from failure of service caused by Party A’s intent or negligence.
## Article 24 Governing Law
This Agreement shall be governed by the laws of Taiwan.
## Article 25 Jurisdiction
For disputes arising out of this Agreement, both parties agree that the Taipei District Court shall be the court of first instance with jurisdiction.
The stipulation in the preceding paragraph shall not exclude the application of Article 47 of the Consumer Protection Act and Article 28 Paragraph 2 and Article 436-9 of the Code of Civil Procedure.
## Article 26 Collection of Sensitive Information
To maintain game service quality, installation of this application will collect basic information on the user’s mobile hardware device for troubleshooting purposes, including but not limited to device model, system version, userMac, etc. For collection purposes, this application will store the collected information. All information is transmitted using encryption to ensure data security.
## Article 27 Refund / Cancellation Policy
Upon successful payment, in-game items / services will be delivered to the consumer’s game account immediately. Fees paid by the consumer are one-time charges and not recurring subscription fees.
① Where eligible, a consumer may apply for a refund / cancellation if, after successful payment, the consumer has not logged in at all and has not used any digital items / services.
② Unlike physical goods, due to the special nature of digital goods, we do not accept returns of digital goods that have been used. If the consumer does not agree to the above terms, please do not make payment. Otherwise, the consumer shall be deemed to have accepted all of the above terms and conditions.
This Agreement is entered into between members of the MOVER Games Platform (hereinafter referred to as **Party A**) and the MOVER Games Platform (hereinafter referred to as **Party B**), governing the website provided by Party B as well as online-related services and mobile game services currently provided and to be provided by Party B to Party A in the future.
To protect the relevant rights and interests of members using the online game services provided by the MOVER Games Platform (hereinafter referred to as **the Game**), Party A must carefully read and review the contractual terms before registering for and using the Game services and other related services (hereinafter referred to as **the Services**). By proceeding, Party A agrees to fully comply with this Agreement and the game management rules and regulations related to the Game, and shall be bound by the contents of this Agreement.
**Parties to the Agreement:**
Consumer (hereinafter referred to as **Party A**, to be filled out on the member profile page in accordance with the member registration process)
MOVER Games Platform (hereinafter referred to as **Party B**)
Representative: Cheng Ming Hui
Tel: 02-2704-0511
Email: mailto:service01@inchtw.com
Business Address: 4F, No.1, Section 3, Min Sheng East Road, Zhongshan District, Taipei City
Website: [https://www.movergames.com/](https://www.movergames.com/)
Unified Business Number: 50906938
## Article 1 Legal Representative
If Party A is a person with limited disposing capacity, this Agreement shall take effect only upon the consent of Party A’s legal representative at the time of conclusion. If Party A is a person without disposing capacity, the conclusion of this Agreement shall be executed by Party A’s legal representative on Party A’s behalf.
Where a person with limited disposing capacity makes payment to purchase points without consent, or a person without disposing capacity purchases points without their legal representative acting on their behalf, resulting in the legal representative claiming a refund, the legal representative may submit an application by preparing supporting documents in accordance with the process announced on the official website. Upon verification by Party B, unused game fees paid by Party A shall be refunded.
Party B shall clearly mark in Chinese on the official website homepage, game login page or purchase page that if Party A is a person with limited or no disposing capacity, in addition to complying with Paragraph 1, Party A may only use the Game Services after Party A’s legal representative has read, understood and agreed to all contents of this Agreement. The same shall apply when the terms of this Agreement are amended.
## Article 2 Scope of Application of the Agreement
Party B provides Party A with online game services and other related services (hereinafter collectively referred to as the Game Services). The rights and obligations of Party A and Party B in respect of the Game Services shall be governed by the terms of this Agreement.
## Article 3 Contents of the Agreement
The following shall form part of this Agreement and have the same legal effect as the terms of this Agreement:
1. Advertising or promotional materials of Party B relating to the Game Services.
2. Rate schedules and game management rules for pay-to-play games.
In case of any ambiguity in the terms of this Agreement, interpretation shall be made in favor of Party A.
## Article 4 Definition of Terms
Definitions of terms used in this Agreement are set forth below:
1. **Online Multiplayer Game**: refers to a multiplayer game accessed by Party A via a computer, smart device or other electronic terminal connecting to servers designated by Party B through the Internet. It excludes amusement machines defined in the Amusement Arcade Business Act, purely local network games, or other game services that do not require connection to game servers via the Internet.
2. **Game Website**: refers to the website established by Party B for the provision of the Game Services.
3. **Game Management Rules**: refers to rules formulated by Party B to regulate the manner of gameplay, which do not affect the contractual rights and obligations of both parties.
4. **Game Log**: refers to records generated by the computer system documenting Party A’s gameplay from the moment Party A logs into the Game until Party A logs out.
5. **Cheat Program**: refers to any program not provided by Party B that is intended to affect or alter the operation of Party B’s online multiplayer game.
6. **Necessary Costs**: refers to costs already incurred by Party B for the performance of this Agreement or fees already paid to third parties.
## Article 5 Scope of Services
The Game Services under this Agreement are hosted on servers designated by Party B, allowing Party A to log in and use the Game Services via an Internet connection. This does **not** include Internet access services subscribed by Party A from an Internet Service Provider or any hardware equipment required for Internet access.
## Article 6 Game Registration
When Party A applies to use the Game Services, Party A shall submit personal information consistent with identity documents or other required information on the Game Website in accordance with the application process. To safeguard Party A’s rights in using the Game Services, information provided by Party A must be verifiable. If such information is incorrect or has changed, Party A shall immediately notify Party B for updates.
If Party B needs to contact Party A for the provision of Game Services, and Party A has provided incorrect personal information or original information that is untrue and not updated, Party B may suspend Party A’s gameplay and Game Log inquiry services until Party A provides or updates truthful information. This shall not apply where Party A can prove that it is the contracting party.
## Article 7 Right to Rescind the Agreement
Party A may rescind this Agreement by written notice to Party B within seven (7) days after starting to play the Game, without stating reasons or bearing any fees.
In the circumstance described in the preceding paragraph, Party A may request Party B to refund unused purchased points.
## Article 8 Billing Method
The charging model for the Game Services is **free-to-play**.
Within the Game Services (e.g., game mall, online store, etc.), points, goods or other services (such as virtual currency, treasures, advanced items, etc.) that require additional payment by Party A for purchase may be offered. Party B shall announce payment methods and product information on the official website homepage, game login page or purchase page.
When adjusting rates, Party B shall make an announcement on the official website homepage, game login page or purchase page thirty (30) days prior to the effective date of the planned adjustment. If Party A has entered contact information during account registration, Party B shall also notify Party A via the contact information provided by Party A.
Any rate adjustment shall take effect on the effective date of adjustment and charges shall apply at the new rate. If the new rate is higher than the old rate, purchased points or game fees already credited on the official website by Party A before the effective date of the new rate shall still be charged at the old rate.
## Article 9 Information to be Disclosed for the Game Services
Party B shall disclose the following information on the official website homepage, game login page, purchase page and game package packaging:
1. Game rating and prohibited or suitable age groups marked in accordance with the Game Software Rating Regulations.
2. Minimum software and hardware requirements to run the Game Services.
3. Information on whether security tools are provided, and whether such tools are free or paid.
4. For goods or activities involving chance-based prizes available for direct or indirect, partial or full purchase, the activity details, prizes, prize winning percentage and other prize-related information. A reminder must also be included stating: “This is a chance-based prize product. Purchase or participation in the activity does not guarantee obtaining a specific product.” (This amendment shall take effect on January 1, 2023.)
The probability referred to in Item 4 of the preceding paragraph means the probability for consumers to obtain chance-based prize goods or meet the activity conditions after making payment.
## Article 10 Use of Account and Password
The account and password obtained by Party A upon completion of the registration process are for Party A’s exclusive use.
The password mentioned in the preceding paragraph may be modified using the password change mechanism provided by Party B. No personnel of Party B (including customer service staff and game administrators) shall proactively ask Party A for the password. Party B shall retain Party A’s account and electronic records associated with the account for thirty (30) days after termination of this Agreement.
If the Agreement is terminated for reasons not attributable to Party A, Party A shall have the right to continue using the account and associated electronic records after applying for reactivation within the period specified in the preceding paragraph.
If Party A fails to apply for reactivation upon expiry of the period specified in Paragraph 2, Party B may delete the account and all associated data, unless otherwise required by law.
## Article 11 Notification and Handling of Unauthorized Use of Account and Password
If either party discovers unauthorized use of an account or password, it shall immediately notify the other party, and Party B shall conduct an investigation. After Party B confirms such unauthorized use, Party B may suspend access rights to that account or password, issue a new account or password to Party A, immediately restrict the third party’s access to the Game Services, and publish the relevant handling procedures in the Game Management Rules.
From the moment Party B temporarily restricts the third party’s access rights, Party B shall immediately notify such third party to provide explanations via official website announcement, SMS, email, push notification or other methods agreed by both parties. If the third party fails to provide explanations within seven (7) days of receiving the notice, Party B shall restore the improperly transferred electronic records to Party A directly. Where restoration is not feasible, other reasonable compensation mutually agreed by both parties may be adopted, and the restriction on the third party shall be lifted after restoration. This shall not apply where Party B provides free security tools (e.g., anti-theft token, phone lock, etc.) and Party A chooses not to use them, or in other circumstances attributable to Party A; in such cases Party B shall bear no liability for restoration or compensation.
If the third party mentioned in Paragraph 1 objects to Party B’s handling measures described in the preceding paragraph, Party A may file a report and resolve the matter through judicial channels.
When Party B restricts the access rights of Party A or the third party under Paragraph 1, Party B shall not charge fees to Party A or the third party during the restriction period.
If Party A makes a false report resulting in damage to the rights of Party B or a third party, Party A shall bear all legal liabilities.
## Article 12 Retention and Inquiry of Game Logs
Party B shall retain Party A’s individual Game Log records for thirty (30) days for Party A’s inquiry.
Party A may apply to inspect its individual Game Logs in writing, online, or in person at Party B’s service center, and must provide personal information matching identity documents for verification. The inquiry fee to be borne by Party A is New Taiwan Dollars 200.
Upon receiving Party A’s inquiry application, Party B shall provide Party A’s individual Game Logs described in Paragraph 1 and deliver the data via storage media, written document or email within seven (7) days.
## Article 13 Personal Data
Protection of personal data shall be handled in accordance with relevant laws and regulations.
## Article 14 Electronic Records
All electronic records of the Game belong to Party B, and Party B shall maintain the integrity of Party A’s relevant electronic records.
Party A has the right to use and control the electronic records mentioned in the preceding paragraph, excluding transfer or profit-generating acts outside the scope of the Game Services.
## Article 15 Connection Quality
If Party B plans to suspend all or part of the Game Services in advance for system maintenance and upkeep of software and hardware related to the Game Services, Party B shall publish an announcement on the official website homepage, game login page or purchase page seven (7) days in advance. This shall not apply to temporary, urgent events or circumstances not attributable to Party B.
If Party A is unable to connect to and use the Game Services due to reasons attributable to Party B, Party B shall immediately correct or repair the fault. If game fees or in-game items are deducted from Party A during the period of unavailability, Party B shall refund the game fees or restore the items. If restoration is not possible, other reasonable compensation shall be provided.
## Article 16 Liabilities of the Business Operator and Consumer
When providing the Services, Party B shall maintain its own computer systems with security reasonably expected under prevailing technological and professional standards in accordance with this Agreement.
If the computer system or electronic records are compromised, or the computer system operates abnormally, Party B shall take reasonable measures and restore services as soon as possible.
If Party B breaches the preceding two paragraphs or Party A suffers damage due to game program vulnerabilities, Party B shall be liable for compensation according to the extent of Party A’s loss. Party B’s compensation liability may be mitigated if Party B can prove that it was not negligent.
When Party B’s computer system encounters the situation described in Paragraph 2, Party B shall not charge fees to Party A until repairs are completed and normal operation resumes.
Party B may decline to assist in disputes arising between Party A and third parties from account sharing or authorizing third parties to purchase points.
## Article 17 Game Management Rules
To regulate gameplay, Party B shall formulate reasonable and fair Game Management Rules, and Party A shall abide by the Game Management Rules announced by Party B.
Amendments to the Game Management Rules shall follow the procedures set forth in Article 20.
Any provision of the Game Management Rules shall be void if:
1. It conflicts with the provisions of this Agreement.
2. It deprives or restricts Party A’s contractual rights, except for actions taken by Party B under Article 19.
[https://www.movergames.com/customer/specification](https://www.movergames.com/customer/specification)
## Article 18 Handling of Violations of Game Management Rules
Unless otherwise provided in this Agreement, if there is evidence that Party A has violated the Game Management Rules while using the Game Services, Party B shall publish an announcement on the official website homepage, game login page or purchase page and notify Party A via the contact information provided by Party A.
For Party A’s first violation of the Game Management Rules, Party B shall notify Party A to rectify within a specified period. If Party A fails to rectify after receiving the notice, Party B may restrict Party A’s game access rights according to the Game Management Rules based on the severity of the violation. If Party A commits another violation of the Game Management Rules for the same reason, Party B may immediately restrict Party A’s game access rights under the Game Management Rules.
Any restriction imposed by Party B on Party A’s game access rights under the Game Management Rules shall not exceed seven (7) days per instance.
## Article 19 Right to File Complaints
If Party A is dissatisfied with the connection quality, game administration, billing or other service quality provided by Party B, or objects to sanctions imposed by Party B under the Game Management Rules, Party A may submit a complaint in person at Party B’s service center, by email or in writing within seven (7) days from the day after receiving the notice. Party B shall reply with the handling result within fifteen (15) days upon receipt of the complaint.
Party B shall clearly state service hotlines, email addresses and other contact information together with a 24-hour complaint channel on the official website or within the Game Management Rules.
Complaints submitted by Party A regarding third parties using cheat programs or other means impairing game fairness shall be handled under Paragraph 1.
## Article 20 Amendment of the Agreement
When Party B revises this Agreement, Party B shall publish an announcement on the official website homepage, game login page or purchase page and notify Party A via the contact information provided by Party A.
Any amendment to the Agreement shall be invalid if Party B fails to make the announcement and notification in accordance with the preceding paragraph.
Within fifteen (15) days after the notice described in Paragraph 1 is received:
1. If Party A does not object, Party B shall continue to provide the Game Services subject to the amended Agreement.
2. If Party A objects, the matter shall be handled as termination of the Agreement by Party A.
## Article 21 Termination of Agreement and Refunds
Party A may notify Party B to terminate this Agreement at any time.
Party B may agree that if Party A does not log in to use the Game Services for more than one year, Party B may set a reasonable notice period (not less than fifteen (15) days) to notify Party A to log in. If Party A still fails to log in after expiry of the notice period, Party B may terminate this Agreement.
Party B may immediately terminate this Agreement after notifying Party A via Party A’s registered contact information if Party A commits any of the following material breaches:
1. Malicious attacks on or sabotage of Party B’s computer systems using any system or tool.
2. Playing the Game using cheat programs, virus programs, exploiting game program vulnerabilities, or by other means contrary to normal game settings or fair play.
3. Purchasing points or in-game goods by impersonation, fraud or other false and improper means.
4. Violating the Game Management Rules for the same reason three or more times and failing to rectify after receiving the notice of correction under Paragraph 2 of Article 18.
5. Being found by judicial authorities to have engaged in any illegal activities.
If Party B makes an erroneous determination or fails to produce evidence for the facts stated in the preceding paragraph, Party B shall be liable for compensation for damages suffered by Party A.
Upon termination of the Agreement, after deducting Necessary Costs, Party B shall refund unused purchased points or game fees paid by Party A within thirty (30) days by cash, credit card remittance, bill of exchange or registered check, or dispose of such points or fees in a manner agreed by both parties.
## Article 22 Service Shutdown
If the Agreement is terminated due to Party B discontinuing operation of the Game Services, Party B shall publish an announcement on the official website homepage, game login page or purchase page thirty (30) days prior to the shutdown and notify Party A via Party A’s registered contact information.
If Party B fails to publish the announcement and notify Party A within the period specified in the preceding paragraph, Party B shall refund unused purchased points or game fees paid by Party A without deducting Necessary Costs and shall provide other reasonable compensation.
## Article 23 Service of Notices
Party A agrees that all notices related to this Agreement may be served by Party B using the contact information registered by Party A.
If the registered contact information described in the preceding paragraph changes, Party A shall immediately notify Party B. Party B shall serve notices using the updated contact information.
Once Party B sends a notice using Party A’s registered contact information, service shall be deemed completed upon delivery of written notice to Party A, or upon the email entering Party A’s email server.
Party B shall not be liable for any damages suffered by Party A arising from failure of service caused by Party A’s intent or negligence.
## Article 24 Governing Law
This Agreement shall be governed by the laws of Taiwan.
## Article 25 Jurisdiction
For disputes arising out of this Agreement, both parties agree that the Taipei District Court shall be the court of first instance with jurisdiction.
The stipulation in the preceding paragraph shall not exclude the application of Article 47 of the Consumer Protection Act and Article 28 Paragraph 2 and Article 436-9 of the Code of Civil Procedure.
## Article 26 Collection of Sensitive Information
To maintain game service quality, installation of this application will collect basic information on the user’s mobile hardware device for troubleshooting purposes, including but not limited to device model, system version, userMac, etc. For collection purposes, this application will store the collected information. All information is transmitted using encryption to ensure data security.
## Article 27 Refund / Cancellation Policy
Upon successful payment, in-game items / services will be delivered to the consumer’s game account immediately. Fees paid by the consumer are one-time charges and not recurring subscription fees.
① Where eligible, a consumer may apply for a refund / cancellation if, after successful payment, the consumer has not logged in at all and has not used any digital items / services.
② Unlike physical goods, due to the special nature of digital goods, we do not accept returns of digital goods that have been used. If the consumer does not agree to the above terms, please do not make payment. Otherwise, the consumer shall be deemed to have accepted all of the above terms and conditions.