Things are not what they seem at your new tech support specialist job. While resolving customer issues, you soon find yourself in the middle of a conspiracy. Will you side with your employer, join a rogue hacktivist group bent on destroying them, assist the police or stand alone?
All Reviews:
Mostly Positive (128) - 71% of the 128 user reviews for this game are positive.
Release Date:
Feb 27, 2019
Developer:
Publisher:

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Recent updates View all (9)

May 6

New Modes Update: Endless Challenge & Zen Mode



We have just launched a new ‘Endless Challenge Mode’ and ‘Zen mode’ update!

In the ‘Endless Challenge’ mode, you will fight to reach the top of the online leaderboards; taking on 3 different challenges, each with 2 levels of difficulty. The challenges you can compete in are:

  • Speed: complete as many tickets as you can within 10 minutes.
  • Time: earn a target amount of money as fast as possible by completing tickets.
  • Perfection: respond to as many customers as you can but don’t make any mistakes.. One misstep and your game is over!

Feeling stressed out or overwhelmed? In Zen mode, you can complete tickets for as long as you wish without the risk of losing your job.

Both modes are now available and are integrated seamlessly with the original version of the game. You can access the new modes in two ways:

  1. Through completing the game! By reaching any of the game's multiple main endings, the modes are automatically unlocked. Players who have already completed the game will see these modes unlocked immediately.
  2. When booting the game, click on the BIOS option to manually activate the new modes. You may also uncover additional secrets in this menu!

Play it cool or amp up the competition- the choice is yours!

Tech Support: Error Unknown has also been shortlisted as a finalist at Momocon 2019, and our Lead Developer Kevin Giguère will be attending the event from May 23rd to 26th in Atlanta, Georgia. Stop by booth 1031 and find out if YOU are the best tech support specialist out there.
2 comments Read more

March 7

Update V1.006 out now!

Hey everyone,

We've been reading all of your comments, praise, criticisms and bug reports, and I want to thank you for your passion concerning the game.



We've been hard at work producing a new patch which should cover a lot of issues you guys have been having with the game, including for our international audience in Germany and China. Please continue posting your issues in the forums and we'll continue to update the game accordingly.

Check out the full forum post, here!

Changelog for v 1.006:
  • Difficulty icons now representative of the difficulty when mouse over
  • Conway Domain email no longer appears multiple times (may only work on new games)
  • Brother now has a proper reply about warranty on day 3
  • Bora now properly replies when impatient on day 4
  • Better feedback when the player fails a VIP warranty
  • Spence's Oasis now properly updates when purchasing in categories
  • Customer notes now marked as "used" when the upgrade is bought
  • Some typos resolved
  • In cat mode, Kamala now properly displays when a player fails a ticket
  • Brother ending achievement properly triggers now
  • Kamala no longer fires you if you forward the Indigo chat logs on day 9

German specific
  • German title for the security code on Day 5 now displays properly
  • Updated text fields to make text fits better on screen

Chinese specific
  • Chinese Quasar website displays better
  • Chinese emails display properly
7 comments Read more

Reviews

“A really fun simulator, with an interesting storyline.”
80 – GameGrin

About This Game

“On behalf of Quasar Telecommunications, I am happy to welcome you in our family. You are part of our exciting new program allowing technical support specialists to work directly from home. Your new Spectrum system will connect you directly with our customers through the Support Desk.”

Tech Support: Error Unknown is an adventure game with simulation and puzzle mechanics, which places you in front of a virtual computer. As a tech support specialist new to the job, use a wide array of computer software to solve customer issues or choose to manipulate programs for personal gain. Hack your system to unlock its full potential, GPS track lost phones, scan profiles to blackmail customers, or simply propose they reboot.

While on the job, you discover a conflict between your corporate employer and an anonymous rogue hacktivist group, trying to take them down. Will you climb the corporate ladder, secretly join the hacktivists, or help the police expose them? Alternatively, will you pursue a more personal agenda?

Key features

  • Engage customers and colleagues through a novel procedural dialogue system
  • Choose how to approach each situation in a sandbox computer environment
  • Decide who to side with and unlock new gameplay
  • Discover more than 20 major and minor endings
  • Mouse-only controls make the game accessible for all

System Requirements

Windows
Mac OS X
SteamOS + Linux
    Minimum:
    • OS: Windows 7 or greater
    • Processor: 1.5 GHz CPU
    • Memory: 500 MB RAM
    • Graphics: 1280x720 or better video resolution in High Color mode
    • Storage: 500 MB available space
    • Sound Card: Standard onboard sound card
    Minimum:
    • OS: OSX 10.6+
    • Processor: 2.20Ghz
    • Memory: 500 MB RAM
    • Graphics: 1280x720 or better video resolution in High Color mode
    • Storage: 500 MB available space
    • Sound Card: Standard onboard sound card
    Minimum:
    • OS: Ubuntu
    • Processor: i5-5200 2.20Ghz
    • Memory: 500 MB RAM
    • Graphics: 1280x720 or better video resolution in High Color mode
    • Storage: 500 MB available space

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