1. Limited License
2. Amendments, Updates, and Patches
3. Prohibited Uses
4. Accessing the Game and Services
5. Ownership
6. Player-Created Content
7. Disclaimers
8. Limitation of Liability; Indemnification
9. Period and Termination
10. Transfer of Terms and Conditions
11. Grievance Handling and Dispute Resolution; Arbitration Agreement
12. Inadequacy of damages
13. Governing Law and Disputes
14. Class Action Waiver
15. Copyright Notice
16. Refund Policy
17. Other policies
18. Miscellaneous

1. Limited License
Subject to your agreement and compliance with these Terms, the Company and, as applicable, its licensors grant to you a limited, non-exclusive, revocable, non-transferable, non-sublicensable right to download, install and use one (1) copy of the Game on one (1) computer, console, or similar device now known or hereafter devised (each, a “Device”) at any given time solely for your personal use (the “License”). Subject to Section 3(f) (consent to account transfer), the License shall be non-transferrable. All rights not specifically granted under this License are hereby reserved by the Company and, as applicable, by its licensors. The Game is licensed to you, not sold. This License does not give you any title or ownership in the Game and should not be construed as a sale or transfer of any intellectual property or other rights to the Game. The License shall terminate automatically if you fail to comply with these Terms. In such event, you must uninstall all copies of the Game and the Game Software. You may also terminate the License at any time by uninstalling the Game Software from your Devices (including any archival copies).

Subject to your agreement and compliance with these Terms and any limitations set by the respective platform from which You are accessing the Game, the Company and, as applicable, its licensors also grant to you a limited, non-exclusive, revocable, non-transferable, non-sublicensable right to: (i) create live or recorded gameplay videos that leverage assets from the Game, such as images, video, sound effects, recordings, and in-game music (“Gameplay Videos”); and (ii) distribute such Gameplay Videos on websites that permit others to view such Gameplay Videos without any charge of any kind. For the avoidance of doubt, you may not license or sublicense your Gameplay Video to anyone else for a fee or any other commercial use without first receiving our written authorization to do so. You may not include in any Gameplay Video (nor anywhere linked near or on the same webpage as the Gameplay Video) any content that is prohibited by us in these Terms. Unless you are subject to a separate written agreement with Company or any of its affiliates or subsidiaries pursuant to which you are making the Gameplay Video, any Gameplay Video must include the following prominent disclaimer either at the beginning of the Gameplay Video or, if live-streaming, near the Gameplay Video in a visible font: “This video is subject to the Game’s Terms of Service and was not endorsed or sponsored by KRAFTON, Inc.” We may terminate the limited license granted to you to create, distribute or otherwise make available a Gameplay Video in our sole discretion without notice or liability to you.

2. Amendments, Updates, and Patches
a) The Company may change or update these Terms in its sole discretion, and at any time, to the extent consistent with applicable laws and regulations.
b) Material changes to these Terms will be brought to your attention as Company may determine in its sole discretion. If any such future changes to these Terms are unacceptable to you or cause you to no longer be in compliance with these Terms, you may terminate these Terms in accordance with Section 9 (Period and Termination) below and you will no longer be able to use, as applicable, the Game, the Documentation or Services. You are otherwise responsible for checking this page regularly to make note of any changes. Your continued use of the Game, the Documentation or Services after we have posted updated Terms means that you agree to the changes and updates to these Terms.
c) Company may provide updates, patches and other modifications to the Game that must be installed for the User to continue to play the Game properly or at all. Company may, as applicable, update, patch or modify the Game remotely and access the Game Software residing on your machine for such purpose, and you hereby grant to Company the right to deploy and apply such patches, updates and modifications. All provisions of these Terms that refer to the Game shall also include all such patches, updates and modifications.
d) Company may upgrade, change, discontinue, or terminate the Game, Game Software, the Documentation or Service, in full or in part, without further notice to you.

3. Prohibited Uses
Company provides the Game, the Documentation and the Service to Users only for personal, non-commercial and entertainment purposes, as limited and described by these Terms. You agree not to engage in conduct that violates any of these Terms, unless such conduct is expressly authorized by us in writing or otherwise authorized in these Terms. Violation of any portion of these Terms may lead to temporary or permanent suspension of any account that you create with us in relation to the Game (collectively, an “Account”), the Documentation, the Service, if applicable, or your access to the Game, the Documentation or Services. Violation of any portion of these Terms may, in some instances, require an investigation by the Company (although Company is not obligated to do so or to monitor access to or use of the Game, the Documentation or Services), in accordance with these Terms. You agree to only use the Game, the Documentation and the Services, or any part of them, in a manner that is consistent with these Terms and you SHALL NOT, AND NOT ATTEMPT TO:
a) without written permission from Company, use, advertise or exploit in any manner the Game, the Documentation or the Services (in each case in whole or in part) for non-personal, commercial purposes;
b) use the Game, the Documentation or Services in connection with unauthorized software, applications, services, or Devices whose use may be illegal, voids any warranty, or lead to a breach of these Terms, unless explicitly permitted by the Company;
c) without a separate, additional license from Company, use the Game or permit the use of the Game on more than one Device except where cross-device play is enabled via a single storefront account;
d) use the Game, or permit use of the Game, in a network, multi-user arrangement or remote access arrangement, including any online use, except as otherwise allowed through normal operation of the Game (as it is intended to be played) or explicitly permitted by Company in writing;
e) make copies of the Game, the Documentation or the Services (in each case in whole or in part);
f) sell, rent, lease, license, distribute, upload to any Internet server or other website, or otherwise transfer any portion or copies of the Game, the Documentation or Services without the express prior written consent of Company which may involve the payment of a fee (for the Account and, separately, any digital assets); or attempt to access or search the Game, the Documentation or Services or download content from the Game, the Documentation or Services using any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools, or similar) other than software provided by Company or other generally available third-party web browsers.
g) reverse engineer, derive source code, modify, decompile, disassemble, or create derivative works of the Game, the Documentation or Services (in each case in whole or in part) or infringe any patent, trademark, copyright or other proprietary rights, except as applicable law expressly permits, in which case any and all lawful modifications, adaptations, improvements, etc., and all copyrights therein, shall be deemed assigned to, and shall belong to, vest in and be the exclusive property of the Company or, as applicable, its licensors on creation, in any event, and all moral rights (these include the right to be credited as the author of a work and the right to object to derogatory treatment of a work) therein shall be deemed waived (which means you will not be able to enforce your moral rights);
h) remove, disable, avoid, impair, descramble, or circumvent any security protections or any technical measures that control access to the Game, the Documentation or Services, or attempt to probe, scan, or test the vulnerability of any Company system or network or breach any security or authentication measures;
i) upload, modify, share, display or publish any information that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any Device resource;
j) remove, modify, deface or circumvent any proprietary notices or labels contained on or within the Game, the Documentation or Services;
k) export or re-export the Game or Services or any copy or adaptation of the Game, the Documentation or the Service in violation of any applicable laws or regulations;
l) create data or executable programs that mimic the data or functionality in the Game, the Documentation or Services;
m) steal or publish information belonging to others (including but not limited to personal information or personal data, non-personal information, or payment information) without requisite consent or a license;
n) impersonate any person, including Company, our affiliates, our licensors, our designated partners, our designated representatives, or our employees;
o) harm the reputation of Company, our affiliates, our service providers or licensors, or the reputation of the Game, the Documentation or the Services;
p) post, link to, advertise, promote, or transmit anything relating to the Game, the Documentation or the Services in any form or through any media that is illegal, invasive of privacy, harmful, threatening, abusive, blasphemous, harassing, tortious, disparaging, defamatory, vulgar, sexually explicit, pornographic, pedophilic, libelous, obscene, hateful, racially or ethnically offensive, or relating to or encouraging money laundering or gambling, or upload, modify, share, display or publish any information that is harmful to minors;
q) take advantage of the Company or others by exploiting, deceiving or misleading others in any way (as determined in our sole discretion);
r) use the Game, the Documentation or Services (in each case in whole or in part) in a manner that is related to illegal activities or any action that negatively impacts the provision, delivery or support of the Game, the Documentation or Services;
s) exploit errors and bugs found while playing the Game, the Documentation or using the Services;
t) violate any applicable law, rule, or regulation in connection with your access or use of the Game, the Documentation or Services;
u) access or use the Game, the Documentation or Services for any purpose that is beyond the scope of the Game’s, the Documentation’s or the Services’ intended use (in Company’s sole judgment), such as tampering with, or using non-public areas of the Game, the Documentation or Services, the computer systems of Company or its providers, or the technical delivery systems of Company and its providers;
v) use, develop, advertise, trade, or distribute unauthorized programs, including but not limited to any programs that intercept communications in the Game between a game and a game server or between a Service and its server, or any unauthorized third-party programs or Devices that may affect the Game or normal game play or access to the Services (including but not limited to hacks, cheats, helpers, bots, scripts, trainers, automatic programs, automatic mouse, mouse with macro function, programs that collect or modify game data by reading the game memory, etc.).
w) disrespect or use offensive words, symbols, or other communication (determined by context and in Company’s sole discretion) towards others, including based on their race, gender, nationality or otherwise;
x) create nicknames, character names that are offensive or provoke negative imagery;
y) manipulate the Game or Services in an unfair way or otherwise access or use the Game or Services in a manner that confers an unfair advantage or disadvantage to any player including yourself;
z) use someone else’s Account (or any other platform account) to access the Game, the Documentation or Services;
(aa) use IP proxying or other methods to disguise the location of your use or Device, whether to circumvent geographical restrictions on the use of the Game, the Documentation or Services or for any other purpose or in a way that violates these Terms;
(ab) use, display, mirror, or frame without our express written consent the Game or Services or any individual element within the Game, the Documentation or Services, the name or any trademark, logo or other proprietary information of the Company, our affiliates, our service providers or licensors;(ac) Post or share the same content repeatedly in a way that could be considered spam;
(ad) Sell, transfer, or otherwise dispose of game data (accounts, characters, game items, etc.) for monetary gain;
(ae) Induce or advertise the acts of selling, transferring, or disposing of game data for monetary gain;
(af) Exploit abnormal payment or refund policies to obtain undue financial benefits;
(ag) Engage in any acts prohibited by applicable laws or generally unacceptable by social norms; or
(ah) encourage or enable any other individual to do any of the foregoing.
(ai) engage in abusive behaviors such as violent language, swear words, insults, or sexual harassment towards customer service agents, which may cause the agents emotional harm. Such behavior may lead to a restriction from customer service or other penalties determined by Company in its sole discretion.
(aj) use any content provided by Company or as a part of the Game IP, including but not limited to text, images, videos, and metadata, for the purpose of training, developing, or enhancing any artificial intelligence or machine learning models, without explicit written consent from Company.

Any action which is not defined in these Terms that negatively impacts the delivery of the Game, the Documentation or Services, or that negatively affects other players, may be subject to warning and penalty, including termination of the License granted to you herein.

Furthermore, you agree that you shall abide by any safety information, security instructions, required updates, or any other relevant notices contained on the Game’s official website (“Official Site[C(4.1]”), in the Game’s manual, or otherwise associated with the Game, the Documentation or Services.

4. Accessing the Game and Services
The accessibility of the Game, the Documentation and Services may be subject to the Company shutting them down, in whole or in part, for any period the Company deems appropriate to enable the update or technical maintenance of the Game, the Documentation or Services, or any other action that the Company determines necessary in its sole discretion. The availability of the Game, the Documentation and Services may also be subject to your geographic location. The Company may make amendments to the Game, the Documentation and Services or restrict access (including cancellation, termination, modification or suspension of a User’s Account or License) for all or specific Users, all or part of the Game or Service, without notice and in its sole discretion.

5. Ownership
The License confers to you no title or ownership in the Game, including any in-game items, the Documentation, or Services, and it should not be construed as a sale of any rights in the Game, the Documentation or Services.
You agree and acknowledge that all rights, title, and interest, including intellectual property rights in and connected with the Game, the Documentation and the Services and any and all copies thereof (including but not limited to any derivative works, titles, computer code, themes, objects, characters, character names, stories, dialogs, catch phrases, locations, concepts, artwork, graphics, animation, sounds, musical compositions, audio-visual effects, text, screen displays, methods of operation, moral rights, “applets” incorporated into the Game, and any related documentation) (the “Game IP”), are owned by Company or, as applicable, its licensors. We do not provide you with any interest in the Game IP and you hereby agree that you do not, and will not, claim any ownership rights in the Game IP. Except as expressly authorized by us in writing, you may not create works based on the Game IP or modify, distribute, or transmit the Game IP. If you do not abide by the requirements of this section, we shall own all right, title, and interest in any works incorporating the Game IP which are created, adapted, distributed, or transmitted, or, in the alternative, we shall have an unlimited and irrevocable license thereto.

6. Player-Created Content
1) Company or, as applicable, its licensors own all rights, title and interest, including all intellectual property rights, in and to any content you, as a User, submit to Company via the Game or the Services (“Player-Created Content”). To the extent that full title, rights or interests to Player-Created Content does not automatically vest in Company or, as applicable, its licensors for any reason (for example there may specific laws in your territory which impact these rights being automatically vested in Company or, as applicable, its licensors), you hereby legally transfer, assign and convey all rights, title and interest (including all intellectual property rights) in Player-Created Content to Company. If rights, title or interest in and to Player-Created Content cannot be legally assigned, transferred or conveyed to the Company, whether in whole or in part, you hereby grant to Company a free, perpetual, worldwide, irrevocable, transferable, sublicensable right to use the Player-Created Content (including to modify, adapt, use, reproduce, license, publish, broadcast, perform, sell, translate, create derivative works from and distribute any Player-Created Content) for any purpose, commercial or otherwise, in any format existing now or in the future. You also agree to waive any right to claim that Company’s or Company’s sublicensee’s use of Player-Created Content violates or infringes any of your rights, including but not limited to moral rights, rights of privacy, rights to publicity, proprietary or other rights, or rights to any credits for the material or ideas set forth therein.

The Company or, as applicable, its licensors have ownership rights and intellectual property rights to the Game, the Documentation and Services.
- All Player-Created Content must acknowledge and display the appropriate copyright and trademarks. Using third-party intellectual property without a license or permission is not permitted.
- All Player-Created Content must not contain (or link to) other sources or advertisements containing any hacks, exploits, virtual currency farming, illegal activities, content that would conflict with the Game’s ratings, if applicable, or any other inappropriate content as determined by Company.
- The Company does not commit to any monitoring or supervision of Player-Created Content. However, there may be situations in which the Company does need to monitor, screen, edit, block or remove any Player-Created Content, in whole or in part, sent through or appearing in the Game or through the Services (for example, if the Company considers the Player-Created Content may be in breach of these Terms, may cause harm, or if otherwise required to by law).

By making Player-Created Content, you agree to these Terms, the Rules of Conduct, and Company’s Privacy Policy. Furthermore, you agree to indemnify Company from any legal claims or fees that arise in relation to your Player-Created Content.

The Game is protected by the copyright laws of the United States, international copyright treaties and conventions, United States and common law trademark laws, and other relevant laws. All rights are reserved worldwide. The Game contains certain materials licensed by Company from others, and Company and, as applicable, its licensors may protect their rights in the event of any violation of these Terms.

2) The Company and, as applicable, its licensors have the ownership, licensing rights and all other rights to all content related to the Game. You have the limited right to use in-game data (items, skins, etc.) or similar content in the Game, solely in accordance with Terms and the Rules of Conduct. However, you do not own the copyrights and other rights in the in-game data you possess. You are not allowed to transfer, sell, donate, or attempt to trade in virtual property outside of the Game absent written approval from the Company.

7. Disclaimers
Save as set out in Section 8 (Limitation of Liability; Indemnification) below, the Company and, as applicable, its licensors are not responsible for:
a) any interruption of the Game or Services, use of the Game, the Documentation or Services, or termination of an Account or an applicable platform account due to any action or fault of the User or failure of the User’s Device (as applicable);
b) any action of a telecommunications provider to cease or fail to provide the telecommunication service;
c) any unavoidable reasons that cause the Game or Services to fail, such as maintenance, replacement, regular inspection, construction, etc., save with respect to intentional or material negligence of the Company;
d) any problems caused by the User’s Device or problems related to the network environment;
e) the information, data, facts, reliability, accuracy, quality etc. of any content including links, posted or transmitted by the User or a third party in the Game or Services or on the official website of the Company or Game;
f) your interactions with other Users or third parties when using the Game, the Documentation or Services (we may, at our sole discretion, attempt to mediate disputes between Users, but we are not obliged to become involved or become responsible in any way with such disputes.);
g) anything which is the responsibility of a third party (unless they are under the direction and control of the Company);
h) any loss involved when making selections or using the Game, the Documentation or Services, particularly when Users fail to receive the results they expect of the Game;
i) to the maximum extent permitted by applicable law, any loss of the User’s in-Game assets (such as in-Game items or downloadable content);
j) circumstances in which the Company limits the Users’ use of Game or Services in accordance with the relevant laws or government policies; or
k) any fees, damages or injury arising from or related to use of Internet service providers, including hotspot operators (collectively, “ISPs”) you use to access the internet to use the Game and/or Services. Before accessing the Internet, you should carefully read your specific ISP’s user agreement, terms and conditions, and privacy policy.
Save as set out in Section 8 (Limitation of Liability; Indemnification) below, Company and, as applicable, its licensors do not make any promises regarding your use of the Game, the Documentation and Service. The Game, the Documentation and Services are provided “as is” and “as available,” without warranty of any kind (including any implied warranty of merchantability, non-infringement, quiet enjoyment, fitness for a particular purpose, or any warranties arising out of course of dealing, course of performance, or usage of trade), to the maximum extent permitted by law. You acknowledge that use of the Game, the Documentation and Services is at your sole risk. Company and, as applicable, its licensors do not make any promises that you will be able to enjoy continuous, error-free, secure or virus-free operation of the Game, the Documentation, Services or your Account.

Please note that some jurisdictions do not allow the above warranty limitations, so these limitations depend on where you live and may not apply to you.

The Game or Services may allow you to access third-party websites or services, and we provide access only as a convenience and are not responsible for any content, products, or services available through these websites or resources. You acknowledge sole responsibility for, and assume all risks arising from, your use of any such third-party websites or services.

8. Limitation of Liability; Indemnification
The Company, its affiliates and subsidiaries, and, as applicable, its and their licensors will not be responsible for any damage or loss caused to you where such damage or loss is not reasonably foreseeable to you and us when you use the Game, the Documentation or Services, including where the damage or loss results from our breach of these Terms.

The Game, the Documentation or Services may be changed or suspended temporarily and without notice for any reason, including where we decide to end the Game, the Documentation or Service (in whole or in part), in the case of system failure, maintenance or repair, or for reasons beyond our reasonable control. Except as set out elsewhere in these Terms, we and our affiliates and subsidiaries will not be liable to you or to any other person in the event that all or part of the Game, the Documentation or Services are unavailable, discontinued, modified or changed in any way.

The Company, its affiliates and subsidiaries, and, as applicable, its and their licensors do not accept any responsibility for:
a) any damage or loss caused to you where you are not entering into these Terms as a User or consumer;
b) any failure, suspension or termination of access to the Game, the Documentation or Services or any content in connection with or arising out of a force majeure event. In these Terms, a "force majeure" event shall include, without limitation, strikes, lock-outs or other industrial disputes, nuclear accident or acts of God, war or terrorist activity, riot, pandemic, civil commotion, malicious damage, compliance with any law or government order, rule regulation or direction, accident or breakdown of plant or machinery, fire, flood, storm or default of suppliers, and where they are beyond our reasonable control, any other acts, events, omissions or accidents; or
c) any claims brought against you by a third party except as stated in these Terms.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS AFFILIATES AND SUBSIDIARIES, AND, AS APPLICABLE, ITS AND THEIR LICENSORS, WILL NOT BE LIABLE IN ANY WAY FOR ANY: (i) LOSS OF PROFITS; (ii) LOST REVENUE; (iii) LOST SAVINGS; (iv) LOSS OR EXPOSURE OF DATA; OR (v) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE GAME, THE DOCUMENTATION OR THE SERVICES, EVEN IN THE EVENT OF OUR FAULT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, INDEMNITY, BREACH OF CONTRACT, BREACH OF WARRANTY, OR OTHERWISE AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


IN NO EVENT SHALL THE LIABILITY OF THE COMPANY, ITS AFFILIATES AND SUBSIDIARIES, AND, AS APPLICABLE, ITS AND THEIR LICENSORS, ARISING UNDER, RELATING OR IN CONNECTION WITH THESE TERMS OR THE GAME, THE DOCUMENTATION OR SERVICES, INCLUDING ANY LIABILITY FOR DIRECT OR INDIRECT DAMAGES, LOSSES OR INJURIES, EXCEED FIFTY U.S. DOLLARS ($50). THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY TO THE FULLEST EXTENT PERMISSIBLE AT LAW.

You agree that you will compensate (in legal terms this is often referred to as indemnifying) the Company, its partners, affiliates, subsidiaries, contractors, licensors, officers, directors, employees (the “Indemnified Parties”), and will defend, protect, indemnify and hold harmless the Indemnified Parties from any claims, lawsuits, damages, losses, liabilities and expenses (including reasonable legal and attorneys’ fees) arising directly or indirectly out of or in conjunction with your acts or omissions including: (A) use, or misuse of the Game, the Documentation or Services; and (B) your creation and/or use of Player-Created Content; and (C) your breach of any of the provisions of these Terms. Company reserves the right to assume exclusive defense and control over all matters subject to indemnification by you.

9. Period and Termination
These Terms are effective unless and until terminated by either you or Company. Company or the User may terminate the License or the User’s access to the Game, the Documentation or Services at any time, for any reason or no reason at all, without prior notice. Termination by Company will go into effect i) immediately upon the termination or deletion of your Account; or ii) upon notice from Company. This Agreement, and any license granted by Company to you, is terminated immediately when you delete the Game Software. Except as required by applicable laws or permitted by our Refund Policy set forth in Section 16, Company will not issue a refund for purchase of the Game or any downloadable content or any other items lost due to such termination, whether voluntary or involuntary, and you also acknowledge that Company is not liable to provide a refund for any reason, even if you terminate the Terms. You are fully responsible for any problem that may occur due to inaccurate information you provided when registering an Account, and you also acknowledge that Company reserves the right to terminate your Account if the information you provided is inaccurate.

Sections 2 (Amendments, Updates, and Patches), 3 (Prohibited Uses), 5 (Ownership), 6 (Player-Created Content), 7 (Disclaimers), 8 (Limitation of Liability; Indemnification), 9 (Period and Termination), 11 (Grievance Handling and Dispute Resolution; Arbitration Agreement), 12 (Inadequacy of Damages) 13 (Governing Law and Disputes), 14 (Class Action Waiver) 16 (Refund Policy) 17 (Other Policies) and 18 (Miscellaneous) shall survive any termination of these Terms.

10. Transfer of Terms and Conditions
Transfer of the License to access and use the Game can only occur as set out in these Terms.

11. Grievance Handling and Dispute Resolution; Arbitration Agreement
a) If a dispute arises between you and Company, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. Before taking any formal action, you agree to first contact us in writing and provide a description of your dispute, all relevant documents, and your proposed resolution. If we are unable to resolve your dispute within thirty (30) days of your notice to us, you agree to submit your dispute to binding arbitration or small claims court as set forth in this Section. Please forward your dispute to: KRAFTON, Inc., Attn. Legal Department, 28~35F, 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea.
b) Subject to subsection a) above, any disputes arising out of or in connection with this Agreement shall be determined by arbitration in San Ramon, California; provided, however, either party may bring their claim in small claims court to the extent that court has jurisdiction over the claim. The arbitration shall be administered by JAMS (or any like organization successor thereto). The arbitrator shall follow any applicable federal law and California state law in rendering an award. The language to be used in the arbitral proceedings shall be English. In any action or suit to enforce any right or remedy under this Agreement, to interpret any provisions of this Agreement, or to settle a dispute between the parties hereto, the prevailing party will be entitled to recover its costs, including reasonable attorneys’ fees and expenses. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU HEREBY WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would otherwise have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. If a dispute arises between Company and the User, Company shall faithfully demonstrate the measures taken in respect of the User, including any restrictions of usage, and will comply with result of any arbitration decision.
c) The Company has the sole discretion on whether to, and to what extent to, but no obligation to, enforce any rights of Company or take any actions as stated in these Terms.
d) This agreement to arbitrate disputes is intended to encompass all disputes or claims arising out of your relationship with Company, including our respective subsidiaries, affiliates, predecessors in interest, successors, licensors, and assigns, arising out of or relating to the Game, the Documentation or Services (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory).

12. Inadequacy of damages
Without prejudice to any other rights or remedies that Company may have, you acknowledge and agree that compensation by way of damages alone would not be an adequate remedy for any breach of these Terms by you, because Company would suffer irreparable losses if you breach these Terms. Accordingly, you agree that Company and, as applicable, its licensors shall be entitled to the remedies of an injunction, specific performance or any other equitable remedy, in addition to any other remedies available to it under the applicable law. For the avoidance of doubt, Company and, as applicable, its licensors shall be entitled to an injunction, specific performance or any other equitable remedy without bond, other security or proof of losses.

13. Governing Law and Disputes
These Terms shall be interpreted and governed by the laws of the State of California, the courts of the State of California shall have exclusive jurisdiction for all purposes regarding this Agreement, and venue of any action brought hereunder shall be exclusively in the County of Contra Costa. Other laws may apply if you use the Game outside of these locations. In such event, the applicable local laws shall only affect these Terms to the extent required by the applicable jurisdiction, and these Terms shall be construed as to make their terms and conditions as effective as possible. You must comply with all local laws to the extent that local law applies.

14. Class Action Waiver
To the extent that it is permissible under the applicable law, consistent with the foregoing arbitration agreement, you agree not to participate in, including but not limited to, a class or representative action, private attorney general action, or collective arbitration related to the Game, the Documentation or Services or these Terms. You also agree not to seek to combine any action or arbitration related to the Game, the Documentation or Services or these Terms with any other action or arbitration without the consent of all parties to these Terms and all other actions or arbitrations.

15. Copyright Notice
If you think any materials from Company or content in the Game, Game Software or Services infringe your copyright-protected work under the copyright law, you may provide an infringement notice to Company’s designated agent as set forth below. Also, to ensure your notice is effective, you must include the following information:
a) Sufficient details to enable us to identify the work claimed to be infringed;
b) Your contact information, including your address and email address;
c) A statement that you have a good faith belief that the disputed work is not authorized by the copyright owner, its agent, or the law;
d) A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of an exclusive right in the work that is allegedly infringed; and
e) Your physical or electronic signature;
The contact information of Company’s designated agent is as follows:
KRAFTON, Inc.
Attn: Legal Affair Department Agent
28~35F, 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea
Email: privacy@krafton.com
It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

16. Refund Policy
Except as set forth herein, all sales for paid content related to the Game, the Documentation or Services including in-Game items are final, and Company is not obligated to issue any refunds for sales of paid content except as required by applicable laws or as permitted by a third-party platform’s refund policy. Requests for refunds for any paid content must be made directly to the third-party platform as prescribed in the third-party’s refund policy. If requested by the third-party, Company will review and process a User’s request for refund consistent with any applicable laws and the third-party’s refund policy. In case of termination due to your breach of these Terms, you are not entitled to any refund.

17. Other policies
a) Violating any of your obligation under this Agreement can result in termination of the License granted to you, your Account, or access to the Game, the Documentation or Services.
b) You must be age of majority (i.e., the age at which you can provide consent under the laws of your territory) to play the Game. If you are under the age of majority where you live, you and your parent or guardian must review and agree to these Terms together.

18. Miscellaneous
These Terms constitute the entire understanding and agreement between Company and you with respect to the Game, the Documentation and Services and supersede all prior and contemporaneous agreements or understandings, inducements or conditions, express or implied, written or oral, between Company and you regarding the Game, the Documentation and Services. If any provision of these Terms is held to be unenforceable for any reason, such provision shall be amended only to the extent necessary to make it enforceable, and the remaining provisions of these Terms shall remain in full force and effect. Company’s failure to enforce any of the rights or provisions hereof shall not be construed to be a waiver of such right or provision. Any waiver of such right or provision will be effective only by a writing signed by Company. If you have any questions concerning these Terms or the License contained herein, you may contact Company at privacy@krafton.com or 28~35F, 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea, Attn. Legal Department.

These Terms of Service have been translated into other languages for the convenience of the players. In case of any discrepancies between the English version and the other versions, the English version shall prevail. However, Korean Terms of Service shall prevail for Korean players.

Addendum 1 – PlayStation® Users only
SIEA: Purchase and use of items are subject to the Network Terms of Service and User Agreement. This online service has been sublicensed to you by Sony Interactive Entertainment America.
SIEE: Any content purchased in an in-game store will be purchased from Sony Interactive Entertainment Network Europe Limited (“SIENE”) and be subject to PlayStation™Network Terms of Service and User Agreement which is available on the PlayStation™Store. Please check usage rights for each purchase as these may differ from item to item. Unless otherwise shown, content available in any in-game store has the same age rating as the game.[C(

Privacy Policy (Effective Date: 3.3.2026)

1. Overview
2. What Information Do We Collect
3. How We Use Your Information
4. How We Share Your Information
5. Cookies and Related Technologies
6. International transfer of personal information
7. Retaining and Deleting Personal Information
8. Our Policy Concerning Minors
9. Links and Third-Party services
10. Security of Your Information
11. Your Privacy Rights
12. Amendments
13. Contact Us
Appendix. SUPPLEMENTAL TERMS – JURISDICTION SPECIFIC


1. Overview
KRAFTON Inc. ("Company", “we”, “our”, or “us”) processes your (“you”, or “user(s)”) personal information while providing all Service(s) (as defined further below). We comply with applicable laws and regulations in the countries and regions where it does its business and establish and disclose the following Privacy Policy ("Policy") to protect users' personal information promptly and smoothly deal with the complaints related thereto.
1) Scope of the Privacy Policy
This Policy applies to the video game "The Ascent” as well as the website[J(1.1] and explains your rights regarding the processing of personal information, as well as how to communicate with us. This does not apply to personal information processed on other companies’ websites or applications linked to the Service.
This Policy has been translated into other languages for your convenience. Generally, the English version applies, but the Korean version applies to those reside in Korea.

2. What Information Do We Collect[CS2.1][AF2.2]
We will collect and use the following categories that may directly [S(3.1]or indirectly provide[S(4.1] or operate our Services.
We may use non-personal information, including data generated during the user's Service usage history (e.g. service information, account activation status, access record, anti-cheat record, promotion participation history, language, country, etc.), for purposes such as analyzing the Service usage environment, improving the service, and to improve the quality of the Service.
1) Personal information that you provide directly
- Social platform information (such as platform name, platform account name, etc.) to provide or operate Services
- Email address and inquiry details when using the customer support center
- Email address, nickname, postal address, phone number, country when participating in promotions, such as events or survey (if applicable), information required for giveaway and/or tax (e.g. name, address, phone number, (if applicable) tax ID, etc.)

2) Personal information we collect automatically
We collect your personal information automatically as below.
- User identifier
- Consent history (i.e., legal document such as Terms of Service, Privacy Policy, etc.) (such as user identifier, type and version of legal document, consent date and time)
- Device information (such as OS version, browser type, language setting, MAC address, device ID, advertisement ID (ADID, IDFA), etc.)

3. How We Use Your Information
We process your personal information for the following purposes.
- To identify users and confirm their intent to use the Service
- To analyze the Service usage environment and improve the usage experience
- To improve the quality of the Service and develop new services
- To manage inquiries and requests
- To support Service failures and stability
- To prevent illegal or unauthorized use
- To secure and protect your account
- To restrict violations of laws and our Terms of Service
- To notify promotions, such as campaigns, play tests, pre-registrations, updates, and event participation for all services provided by us
- To provide and manage promotion (i.e., to contact and identify the winner, giveaway, or tax)
- To analyze and compile statistics[S(5.1] on Service usage patterns and trends

We will notify you of relevant matters and obtain your consent in order to legally process your personal information, but if permitted by applicable laws and regulations in the country or region where we operate its business, your personal information will be processed based on one of the following legal grounds.
- When necessary to perform a contract with a user or take measures at the user's request during the process of concluding a contract
- When there are special regulations in the law, or it is inevitable to comply with legal obligations
- When it is deemed necessary for the significant interests of the user or a third party
- When it is necessary to investigate and take measures to prevent fraudulent registration and use, security, privacy, and restrict violations of laws and our Terms of Service
- When personal information processing is necessary to pursue legitimate interests of us or a third party within the scope that does not infringe on your privacy rights, interests, and freedom
- When it is necessary to achieve our legitimate interests of us manifestly superior to the rights of the user. In such cases, processing shall be allowed only to the extent that the processing is substantially related to our legitimate interests and does not go beyond a reasonable scope.

4. How We Share Your Information
We use personal information within the scope notified in "3. How We Use Your Information". In principle, we do not use or share any personal information beyond the scope without your prior consent. However, exceptions are made in the following cases.
1) When there is an obligation to share personal information in accordance with relevant laws and regulations
- We may provide personal information in accordance with lawful procedures, such as when an administrative agency or investigative agency requests the provision of personal information in accordance with relevant laws and regulations, in the form of a warrant or a written document stamped with the seal of the head of the agency.

2) When outsourcing certain tasks to third parties[S(6.1]
- We may provide and operate tasks such as cloud computing services, customer support services to third parties for service operation, etc. We have stipulated matters for the safe management of personal information for the relevant trustee, and some of the outsourcing tasks are processed overseas.

3) Other
- We may share your personal information where such disclosure is essential to comply with a legal obligation or a lawful data access request, pursuant to a merger or acquisition, with our subsidiary companies (LIST: https://krafton.com/en/studios/) for the purposes described in this Policy, or where you have otherwise provided your consent or at your request.


5. Cookies[김7.1] and Related Technologies
We use cookies and other technologies to recognize your browser or device, learn more about your interests, and provide you with essential features and services, and for additional purposes. Approved third parties may also set up cookies and related technologies when you use our Games and Services. We or third parties may use cookies and similar technologies, or collect data about your machine or device, for fraud prevention, security, and authentication purposes. For more details on this, please refer to our Cookie Policy.[류8.1][류8.2]


6. International Transfer of Personal Information
We provide and operate the Services globally, so we may transfer your data directly to other regions (e.g.[S(9.1] United States and Korea) than where you are located. When your personal information is transferred, stored, or processed overseas, we take reasonable measures to protect the privacy of your personal information, including, where appropriate, entering confidentiality and standard contractual provisions with suppliers. The transfer of personal information overseas is essential for the operation and provision of Services. If refused, the Services cannot be provided.

7. Retaining and Deleting Personal Information
In principle, personal information is destroyed or stored separately when the purpose of collecting and using personal information is achieved. Examples of achieving the purpose of collecting and using personal information are as follows:
- When the user requests deletion of their personal information
- When we terminate the provision of services
- When the processing of the inquiries or complaints is completed
- When the necessary procedures for providing promotions (such as distribution of event prizes[S(10.1], tax payment processing, etc.) are completed
When personal information is stored in physical form, we will shred or incinerate the forms, or if it is stored electronically, we will delete it using technical measures in a way that the information cannot be copied. However, we may retain your personal information even after you withdraw your account or we have ceased providing Services to you, if it is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or other agreements we may have with you.

8. Our Policy Concerning Minors
We do not intend to target, nor knowingly collect information about individuals under the age of majority in your jurisdiction. Certain games may make limited exceptions with parental consent. If you are a parent or guardian and you believe your child has provided us with information, you can contact us and request your child’s information to be deleted from our system. Some Services that provide to underage users, we will obtain parent or guardian’s consent.

9. Links and Third-Party services
If you click on a link to a third-party website, including but not limited to advertisements, you will leave our website and go to the website you selected. Since we cannot control the activities of third parties, we can’t guarantee that they will adhere to the same privacy and security practices as we do. If you visit a third-party website linked to the Service, please check out their Privacy Policies of the site before providing personal information.

10. Security of Your Information
We establish and apply the following optimal management, technical, and physical protection measures to prevent the loss, theft, leakage[S(11.1], forgery, alteration, or damage of personal information.
1) Managerial Protection Measures
- Establishment and implementation of internal management plans, regular employee training, supervision of security compliance with contracted companies, etc.

2) Technical Protection Measures
- Management of access to personal information processing systems, installation and operation of access control systems, encryption of personal information, installation and operation of security programs, etc.

3) Physical Protection Measures
- Access control of server rooms[S(12.1], data storage rooms, etc.

4) Implementation of and compliance with the Policy
- We check the implementation of the Policy and the compliance of the controller, and if any problem is found, we immediately correct and rectify[S(13.1].
- However, we are not responsible for any problems caused by the leakage of personal information, such as passwords due to your own negligence or problems on the internet.

11. Your Privacy Rights
You may exercise the following rights at any point in time in connection with your personal information. To exercise such rights, please email us at privacy@krafton.com or visit our support page to request your rights. Please note that at least your email address will be required to submit a request, and additional information may be required so we can verify you. If you exercise your rights via email, you must specify the right(s) you wish to exercise. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. However, we may decline process requests which are not otherwise required by applicable law.
1) Right to Know & Right to Access
You have the right to request the following information from us up to two times within a 12-month period, you can go to “Settings” to view your personal information and request access to your personal information at any time, or you can request us by email.
a. the categories of personal information that we have collected from you over the past 12 months or since launching this Service[S(14.1], and the specific pieces of personal information we have collected from you;
b. the categories of sources from which personal information was collected;
c. the business or commercial purposes for which personal information is collected;
d. the categories of personal information that we have disclosed for a business purpose or sold during the past 12 months or since launching this Service[S(15.1], and
e. (if applicable) the categories of third parties to whom the information was disclosed or sold.

2) Right to Delete
You have the right to request that the personal information collected from you be deleted. However, we collect minimum personal information from you to provide you a Service. If you ask us to delete required items, you may no longer be able to access or use our Services. To submit your request, please email us privacy@krafton.com or visit our support page. Some personal information may be exempt from such requests under law. We may still retain your personal information to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or other agreements we may have with you.

3) Right to Correct
You have the right to correct your personal information. You can edit your personal information via the “Setting” menu or email to privacy@krafton.com.

4) Right to Non-Discrimination
You have the right not to be discriminated against for exercising these privacy rights. We will not deny or offer you different items or services when you request your privacy rights.

12. Amendments
We always post the latest privacy policy through "Privacy Policy" at the bottom of the website. We can change the Policy, and if there is a significant change, we will notify you in a way[S(16.1] that is easy to understand. If the user does not agree with the changes and does not wish to use the Services anymore, you may withdraw your account. If you continue to use the Services after the changes are notified or posted on the Services, it will be considered consent to the changed policy. In addition, we will separately request your consent if required by relevant laws.
You can view the previous privacy policy through the "Effective Date" at the top of this page.

13. Contact Us
If you have any questions about this policy or our processing of your personal information, please contact us at your convenience. We endeavor to fully answer your request in good faith.
- Name of Chief Privacy Officer: Sukbum Hong
- Affiliation: Security Dept.
- Email: privacy@krafton.com
- Address: Yeoksam Center Field 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea

 
Appendix. SUPPLEMENTAL TERMS – JURISDICTION SPECIFIC[김17.1][J(17.2]
This portion of our Policy applies to residents of the jurisdictions indicated below. In the event of a conflict between the Policy and this section, this section supersedes and controls.

1. EEA and UK
If you are located in the European Economic Area (EEA) or the UK, you may lodge a complaint with an applicable data protection authority for your country or region where an alleged infringement of applicable data protection law occurs. You may also submit a request to exercise your rights with our representative. This representative is only for EEA or UK residents. If a user residing in another country submits a request, the response time may vary depending on the data protection laws of that country.
Our representative in the EU is VeraSafe Netherlands BV, located at Keizersgracht 555, 1017 DR Amsterdam, Netherlands. To contact, please use the form available here: https://verasafe.com/public-resources/contact-data-protection-representative.
Our representative in the UK is VeraSafe United Kingdom Ltd., located at 37 Albert Embankment, London SE1 7TL, United Kingdom. To contact, please use the form available here: https://verasafe.com/public-resources/contact-data-protection-representative.
If we transfer your data outside of the EEA to a country that is not recognized by the European Commission as ensuring an adequate level of data protection, we endeavor to apply suitable measures to safeguard your personal data in accordance with applicable data protection and privacy laws. These safeguards may include data transfer agreements implementing the most recent standard contractual clauses (a form of data transfer agreement pre-approved by the European Commission as providing adequate safeguards for personal data). You may ask for a copy of such appropriate measures by contacting us as set out in this Policy. We otherwise transfer personal data with consent; to fulfil a contract with you; or to fulfill a compelling legitimate interest in a manner that does not outweigh your rights and freedoms.

2. United States
1) Privacy Rights for United States Users
Several U.S. states provide their residents with rights to:
a. Confirm whether we process their personal information;
b. Access and delete certain personal information;
c. Take their data from one location to another (data portability);
d. Opt-out of personal data processing for targeted advertising and sales;
e. Correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose; and
f. Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise any of these rights, submit a request form on our support page (URL:support.krafton.com). To appeal against a decision regarding a consumer rights request, follow the instructions in the written notice we will provide you with.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out right may submit a request to this designated address: (e-mail: privacy@krafton.com, Support center:support.krafton.com). However, please know we do not currently sell data triggering that statutes opt-out requirements.

2) California
If you are a California resident, you may have additional rights as detailed below. We will collect and use the following categories of personal information about you:
a. Identifiers, such as name, nickname, social platform information (platform name, platform account), language settings, etc.
- How collected: When you access or use our Services, we collect this directly or indirectly from you.
- How disclosed: With affiliates and service providers (e.g., cloud storage service provider, customer service provider)
b. Characteristics of protected classifications such as language settings, etc.
- How collected: When you access or use our Services, we collect this directly or automatically from you.
- How disclosed: With affiliates and service providers (e.g., cloud storage service provider, customer service provider)
c. Internet or other network activity, such as browsing behavior while using our Services (e.g., browser type, OS version, etc.), identifiers such as IP address.
- How collected: When you access or use our Services, we collect this automatically.
- How disclosed: With our affiliates, subsidiaries, and service providers (e.g., cloud storage service provider, customer service provider)
d. Geolocation information obtained by IP address.
- How collected: When you access or use our Services, we collect this automatically.
- How disclosed: With our affiliates and service providers (e.g. cloud storage service provider, customer service provider).
e. Commercial information, such as payout details, etc.
- How collected: When you purchase items in Services, we collect this automatically.
- How disclosed: With our affiliates and service providers (e.g., cloud storage service provider, customer service provider)
f. Audio, electronic, visual, thermal, olfactory, or similar information such as profile image etc.
- How collected: When you access or use our Services, we collect this automatically.
- How disclosed: With our affiliates and service providers (e.g., cloud storage service provider, customer service provider)
We determine the retention duration for each of the categories of personal information listed above based on our business or commercial purposes for obtaining the information, our legal or regulatory requirements applicable to such information, and in relation to litigation or to protect our rights.
- Your California Privacy Rights
You may exercise the following rights some rights are described in “11. Your Privacy Rights” at any point in time in connection with your personal information. To exercise such rights, please email us at ka_privacy@krafton.com or visit our support page to request your rights.
Please note that at least your email address will be required to submit a request, and additional information may be required so we can verify you. If you exercise your rights via email, you must specify the right(s) you wish to exercise.
We will verify your identity and respond to your request within 45 calendar days. If necessary, we may take up to an additional 45 days to respond, for a maximum total of 90 days from the day the request is received, in which case we will notify you to explain the reason for the delay.
a. Right to opt-out of Selling and Sharing
You have the right to opt-out of the selling and sharing of your personal information as defined by California law by requesting that your personal information not be sold or shared in any form. With respect to targeted advertising, you can control the sharing of your personal information for targeted advertising purposes through our website by opting out from advertising cookies through the cookie banner.
HOWEVER, WE HAVE NOT “SOLD” PERSONAL INFORMATION TO THIRD PARTIES AS THAT TERMS IS DEFINED BY THE CCPA WITHIN THE PAST 12 MONTHS. ALSO, WE HAVE NOT “SHARED” PERSONAL INFORMATION WITH THIRD PARTIES FOR THE PURPOSE OF CROSS-CONTEXT BEHAVIORAL ADVERTISING.
b. Rights for California Minors
Minors under the age of 16 have the right to request the deletion, correction, or copies of information publicly posted by you, such as on forums or bulletin boards.