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Paladins: Realm Royale™ End User License Agreement
Last updated on March 30, 2018.
1. TERMS OF AGREEMENT.
IMPORTANT LEGAL NOTICE!
PLEASE READ THE FOLLOWING AGREEMENT CAREFULLY BEFORE ACCEPTING ITS TERMS AND
CONDITIONS. THIS END USER LICENSE AGREEMENT (THE "AGREEMENT") IS BETWEEN YOU AS
THE END USER ("YOU" OR "YOUR") AND HI-REZ STUDIOS, INC. ("HI-REZ," "WE," "US," OR "OUR").
IF YOU DO NOT AGREE WITH ALL OF THE TERMS OF THIS END USER LICENSE AGREEMENT,
YOU MUST NOT PROCEED ANY FURTHER AND YOU MUST EXIT THE SOFTWARE PRODUCT
IMMEDIATELY.
BY PROCEEDING PAST THIS SCREEN, OR BY INSTALLING, COPYING, OR OTHERWISE USING THE
SOFTWARE PRODUCT (AS DEFINED BELOW), YOU AGREE TO BE BOUND BY THE TERMS OF
THIS AGREEMENT, AND REPRESENT AND WARRANT TO HI-REZ THAT YOU HAVE READ THIS
AGREEMENT, UNDERSTAND IT, AND THAT YOU ARE AT LEAST EIGHTEEN YEARS OF AGE
(EVEN IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF AN AUTHORIZED USER
WHO IS AT LEAST THIRTEEN YEARS OF AGE).
IF YOU PURCHASED THIS GAME OR OTHER DIGITAL CONTENT FROM A THIRD PARTY RETAILER
OR DISTRIBUTOR, REFUNDS FOR THE SOFTWARE PRODUCT ARE GOVERNED BY THAT
RETAILER’S OR DISTRUBTOR'S REFUND POLICY. IF YOU PURCHASED THE SOFTWARE
PRODUCT DIRECTLY FROM HI-REZ AND NOT FROM A RETAILER OR DISTRIBUTOR, AND YOU
REJECT THE TERMS OF THIS AGREEMENT WITHIN THIRTY CALENDAR DAYS AFTER YOUR
PURCHASE, YOU MAY BE ELIGIBLE FOR A REFUND IN ACCORDANCE WITH HI-REZ’S REFUND
POLICY LOCATED AT <http://www.hirezstudios.com/legal>. PLEASE NOTE THAT ONCE YOU AGREE
TO THE TERMS OF THIS AGREEMENT, CREATE AN ACCOUNT WITH HI-REZ, OR ACTIVATE THE
SOFTWARE PRODUCT, YOU WILL NO LONGER BE ELIGIBLE FOR A REFUND.
THE TERMS OF THIS AGREEMENT MAY BE AMENDED, SUPPLEMENTED, OR MODIFIED AT ANY
TIME BY HI-REZ IN ITS SOLE DISCRETION, INCLUDING, WITHOUT LIMITATION, WHEN HI-REZ
UPDATES OR UPGRADES THE SOFTWARE PRODUCT, EFFECTIVE UPON NOTICE AS FOLLOWS:
Hi-Rez will post the revised version of this Agreement on the legal page of the official Hi-Rez website
located at <http://www.hirezstudios.com/legal> and may provide such other notice as Hi-Rez may elect in
its sole discretion. If any future changes to this Agreement are unacceptable to you or cause you to no
longer be in compliance with this Agreement, you may terminate this Agreement in accordance with
Section 9 below. Your installation and use of any of Hi-Rez’s updates, upgrades, or modifications to the
Software Product or your continued use of the Software Product following notice of changes to this
Agreement shall conclusively demonstrate your acceptance of such changes. Hi-Rez may change,
modify, suspend, or discontinue any aspect of the Software Product at any time. Hi-Rez may also impose
limits on certain features or restrict your access to parts or all of the Software Product without notice or
liability. You have no interest, monetary or otherwise, in any feature or content contained in the Software
Product.
2. SCOPE OF AGREEMENT.
This Agreement is a legal contract between you and Hi-Rez for the game accompanying this Agreement,
which includes the interactive entertainment software product entitled "Paladins: Realm Royale™" in
object code format only, and the associated media, Documentation, and Updates, if any, provided by
Hi-Rez to you and for which you are granted a license pursuant to this Agreement (collectively, the
"SoftwareProduct"). As used in this Agreement, "Documentation" shall mean the Online Terms of Service and Use
Agreement (the "Terms of Use") and the Online Privacy Policy (the "Privacy Policy"), both of which are
available from the legal page of the official Hi-Rez website located at
<http://www.hirezstudios.com/legal>, as well as any User Manual(s) that Hi-Rez makes generally available
to licensees of Paladins: Realm Royale™. As used in this Agreement, "Updates" shall mean any and all
patches, modifications, updates, and upgrades with respect to the Software Product that Hi-Rez makes
generally available to licensees of Paladins: Realm Royale™. The Software Product may only be played
by obtaining from Hi-Rez access to the Paladins: Realm Royale™ game service (the "Service"), which
can be done by visiting the official website for the game provided by Hi-Rez (the "Site") or through an
authorized distribution channel otherwise provided by a third party and approved by Hi-Rez, either of
which is subject to a separate Terms of Use and will require you to setup an account with Hi-Rez as well
as Hi-Rez’s third party payment provider(s). The Terms of Use are incorporated into this Agreement by
reference. You may access the current version of the Terms of Use at
<http://www.hirezstudios.com/legal>. The Terms of Use are subject to change by Hi-Rez with or without
notice. The Software Product and any and all copies and derivative works of the Software Product are the
proprietary and copyrighted work of Hi-Rez Studios, Inc. Any use, reproduction, modification, or
distribution of the Software Product not expressly authorized by the terms of this Agreement is expressly
prohibited. All rights in and to the Software Product not granted herein are hereby expressly reserved by
Hi-Rez. Any permitted user-generated content based on or included in the Software Product constitutes a
derivative work of the Software Product and Hi-Rez retains all right, title, and interest therein.
3. LIMITED USE LICENSE.
By accepting this Agreement (via the appropriate affirmation button on your platform), and subject to the
terms and conditions of this Agreement, you may install the applicable software comprising of the
Software Product (the "Game Software") onto your computer or applicable hardware device, solely for
purposes of playing the Software Product by registering for and accessing an account with the Service at
the Site (the "Account"). Subject to your agreement to and full ongoing compliance with the terms and
conditions of this Agreement, Hi-Rez hereby grants to you a limited, non-exclusive, non-transferable
license to (a) install one copy of the Game Software on one or more computers and/or applicable
hardware devices owned by you or under your legitimate control, and (b) use the Game Software in
conjunction with the Service solely for your lawful and non-commercial entertainment purposes. You may
install the Game Software on multiple computers and/or applicable hardware devices owned by you or
under your legitimate control, but you may only play the Software Product on one computer or one
applicable hardware device at any single point in time. All use of the Game Software is subject to the
terms and conditions of this Agreement and the Terms of Use, both of which you must accept before you
can use your Account to play the Software Product. You agree that Hi-Rez is not transferring title to the
Software Product to you and that this license shall not be considered a “sale” of the Software Product.
4. LICENSE RESTRICTIONS AND LIMITATIONS.
The limited, personal use license granted to you in Section 3 is subject to the following restrictions and
limitations, as well as all other terms and conditions of this Agreement (collectively, the "License
Limitations"). You agree that you will not, under any circumstances:
a. sell, sublicense, assign, rent, lease, or otherwise transfer the Software Product, except as
expressly permitted by this Agreement;
b. reverse engineer, decompile, disassemble, or otherwise derive source code from the
Software Product or reduce the Software Product to a human-readable form, except to the extent that
such actions are expressly permitted by applicable law;
c. copy, photocopy, or reproduce the Software Product, in whole or in part; provided,
however, that you may make one (1) copy of the Game Software and the User Manual for archival
purposes only;
d. modify, translate, or create derivative works based on or utilizing the Software Product,
Service, or Software Product experience, or any portion thereof;
e. remove or tamper with any copyright, trademark, or other proprietary notices contained in
or relating to the Software Product, Service, or Game experience, or any portion thereof;
f. use cheats, automation software (bots), hacks, mods, or any other unauthorized
third-party software, tools, or content designed to or capable of modifying the Software Product, the
Service, the Site, the Paladins: Realm Royale™ experience, or any portion thereof;
g. exploit the Software Product, the Service, the Paladins: Realm Royale™ experience, or
any portion thereof for any commercial purpose, including, without limitation, (i) use at a cyber cafe, PC
bang, computer gaming center, or any other location-based site without the express written consent of
Hi-Rez;
(ii) for gathering in-game currency, items, or resources for sale outside the Software Product or inside the
Software Product but outside a virtual marketplace owned and maintained by Hi-Rez; or (iii) performing
in-game services in exchange for payment outside the Software Product (e.g., power-leveling and similar
activities);
h. use any unauthorized third-party software that intercepts, "mines," or otherwise collects
information from, within, or through the Software Product or Service, including, without limitation, any
software that reads areas of RAM used by the Software Product to store information about a character,
in-game items, or the Software Product environment; provided, however, that Hi-Rez may, in its sole
discretion, allow the use of specified third party user interfaces and/or permit certain "data-mining"
activities on a case-by-case basis;
i. modify, or allow or cause to be modified, any files that are a part of the Game Software in
any way not expressly authorized by Hi-Rez in writing in each instance;
j. host, provide, or develop matchmaking services for the Software Product or Service or
intercept, emulate, or redirect the communication protocols used by Hi-Rez in any way, for any purpose,
including, without limitation, unauthorized play over the Internet, network play, or as part of content
aggregation networks;
k. facilitate, create, or maintain any unauthorized connection to the Software Product or
Service, including, without limitation, (i) any connection to any unauthorized server that emulates, or
attempts to emulate, the Service; or (ii) any connection using programs or tools not expressly approved
by Hi-Rez in writing in each instance;
l. create any other software or content that incorporates the Software Product or Service, or
any portion thereof; or
m. sell, grant a security interest in, or transfer reproductions of the Software Product to other
parties in any way not expressly authorized herein, or rent, lease, or license the Software Product to
others.
5. TERMS OF USE.
You must accept the Terms of Use and create an Account in order to access the Service and play the
Software Product. The Terms of Use governs all aspects of game play. You may view the current Terms
of Use here: <http://www.hirezstudios.com/legal>.
6. INTELLECTUAL PROPERTY RIGHTS.
a. The Software Product is protected by copyright laws and international copyright treaties,
conventions, and other applicable law. As between you and Hi-Rez, Hi-Rez shall exclusively retain all
right, title, and interest in and to the Software Product, the Service, the Site, your Account, and
any and all modifications and improvements thereto and copies and derivative works thereof, including,
without limitation, any Software Product content, Updates, and Documentation provided to you. The
Software Product may contain materials licensed by third parties, and the licensors of those materials
may enforce their rights in the event of any violation of this Agreement. You will not obtain any ownership
rights whatsoever in your Account, the Software Product, the Service, the Site, your Account or game
content, Updates, or Documentation.
b. Paladins: Realm Royale™, Paladins® and certain related names and logos are the
registered trademarks or trademarks, service marks, and/or trade names of Hi-Rez. These and all other
trademarks, service marks, and trade names used by or in connection with the Software Product (the
“Marks”) are proprietary rights owned by Hi-Rez or its licensors.
c. As between you and Hi-Rez, you acknowledge Hi-Rez’s exclusive rights in and to the
Software Product and that the Software Product is unique and original to Hi-Rez and that Hi-Rez is the
exclusive owner thereof. Unless otherwise permitted by law, you shall not, at any time during or after the
effective term of this Agreement, dispute or contest, directly or indirectly, Hi-Rez’s exclusive right, title,
and interest in and to the Software Product or the validity thereof. You agree to promptly assign to Hi-Rez
any and all rights that you may obtain in or to the Software Product arising under applicable law and you
hereby appoint Hi-Rez as your attorney in fact for such purpose.
d. You may permanently transfer all of your rights and obligations under this Agreement to
another person only by (i)where applicable, physically transferring the original media (e.g., the CD- ROM
or DVD you purchased), all original packaging, and all User Manual(s) and Documentation distributed
with the Software Product, or (ii) contacting Hi-Rez and obtaining written approval for the transfer;
provided in both instances, however, that you permanently delete all copies and installations of the
Software Product in your possession or control, and that the recipient agrees to and accepts the terms of
this Agreement. However, your Account with Hi-Rez is not transferable. The transferor (i.e., you), and not
Hi-Rez, agrees to be solely responsible for any taxes, fees, charges, duties, withholdings, assessments,
and the like, together with any interest, penalties, and additions imposed in connection with such transfer.
7. PRE-LOADED SOFTWARE.
The media on or method by which the Game Software is distributed may contain additional software and/or
content for which you do not have a license (the "Locked Software"), and you agree that Hi-Rez may
install the Locked Software onto your computer or applicable hardware device during the Game Software
installation process. You also agree that you will not access, use, distribute, copy, or display the Locked
Software, unless and until you receive from Hi-Rez (a) a license to use that Locked Software; and
(b) if and where applicable, a valid alphanumeric key with which to unlock it. If you receive a license and/or
a key from Hi-Rez, you may only unlock those portions of a single copy of the Locked Software for which
you received a license, and the License Limitation set forth in Section 4 shall apply. The terms of any
End User License Agreement displayed after the Locked Software is unlocked will replace and supersede
this Agreement, but only with regard to the Locked Software for which you receive a license.
Notwithstanding anything to the contrary herein, you may make one (1) copy of the Locked Software for
archival purposes only.
8. CONSENT TO MONITOR.
WHEN RUNNING, HI-REZ MAY MONITOR YOUR USE AND PLAY OF THE SOFTWARE PRODUCT
AND COLLECT DATA REGARDING YOUR USE AND PLAY OF THE SOFTWARE PRODUCT IN
ACCORDANCE WITH HI-REZ’S PRIVACY POLICY, A CURRENT COPY OF WHICH MAY BE
ACCESSED AT <http://www.hirezstudios.com/legal>. IN ADDITION, THE SOFTWARE PRODUCT AND
ANY RELATED HI-REZ SERVICES MAY MONITOR EACH OF YOUR HARDWARE DEVICE'S
RANDOM ACCESS MEMORY (RAM) FOR UNAUTHORIZED THIRD PARTY PROGRAMS RUNNING
CONCURRENTLY WITH THE SOFTWARE PRODUCT. AN “UNAUTHORIZED THIRD PARTY
PROGRAM” AS USED HEREIN SHALL BE DEFINED AS ANY THIRD PARTY SOFTWARE
PROHIBITED BY SECTION 4. IN THE EVENT THAT THE SOFTWARE PRODUCT AND/OR ANY
RELATED HI-REZ SERVICES DETECTS AN UNAUTHORIZED THIRD PARTY PROGRAM, THE
SOFTWARE PRODUCT OR APPLICABLE HI-REZ SERVICES MAY COMMUNICATE INFORMATION
BACK TO HI-REZ, INCLUDING, WITHOUT LIMITATION, YOUR ACCOUNT NAME, DETAILS ABOUT
THE UNAUTHORIZED THIRD PARTY PROGRAM DETECTED, THE TIME AND DATE, AND ANY
OTHER RELEVANT INFORMATION; AND HI-REZ MAY EXERCISE ANY OR ALL OF ITS RIGHTS
UNDER THIS AGREEMENT, WITH OR WITHOUT PRIOR NOTICE TO YOU, INCLUDING, WITHOUT
LIMITATION, TERMINATION OF THIS AGREEMENT AND YOUR RIGHT TO CONTINUE TO USE THE
SOFTWARE PRODUCT.
9. TERMINATION.
This Agreement is effective until terminated. You may terminate this Agreement at any time by doing all of
the following: (a) permanently destroying all copies of the Software Product in your possession or control;
(b) removing the Game Software completely from each computer or applicable hardware device on which
you have installed the Software Product; and (c) notifying Hi-Rez of your intention to terminate this
Agreement. Hi-Rez may terminate this Agreement at any time for any reason or no reason, with or
without notice. Upon termination for any reason, all licenses granted to you in this Agreement shall
immediately terminate and you must immediately and permanently destroy all copies of the Software
Product in your possession and control and remove the Game Software completely from each computer
or applicable hardware device on which you have installed the Software Product.
10. EXPORT CONTROLS.
The Software Product may not be re-exported, downloaded, or otherwise exported into (or to a national or
resident of) any country to which the United States has embargoed goods, or to anyone on the United
States Treasury Department’s list of Specially Designated Nationals or the United States Commerce
Department’s Table of Denial Orders. You represent and warrant that you are not located in, under the
control of, or a national or resident of any such country or on any such list.
11. PATCHES AND UPDATES.
Hi-Rez, or its third party vendors, may deploy or provide patches, updates, and modifications to the
Software Product that must be installed for you to continue to play the Software Product. Hi-Rez, or its
third party vendors, may update the Software Product remotely, including, without limitation, the Game
Software residing on the user’s machine, without the knowledge of the user, and you hereby grant to HiRez
your consent to deploy and apply such patches, updates, and modifications.
12. DURATION OF THE “ONLINE” COMPONENT OF THE GAME.
The Software Product is an "online" game that must be played over the Internet through the Service as
provided by Hi-Rez. You understand and agree that the Service is provided by Hi-Rez at its discretion
and may be terminated or otherwise discontinued by Hi-Rez pursuant to the Terms of Use.
13. LIMITED WARRANTY.
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF CONDITION,
UNINTERRUPTED USE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.
The entire risk arising out of use or performance of the Software Product and Service
(including, without limitation, the Game Software, the Manual(s), and Documentation) remains with the
user. However, Hi-Rez warrants that the media containing the Software Product, if applicable, will be free
of defects in material and workmanship for a period of thirty (30) calendar days from the date of your
purchase of the software product. In the event that such media proves to be defective during such thirty
(30) calendar day period, and upon presentation to Hi-Rez, or the retailer from whom you purchased the
software product, of proof of your purchase, Hi-Rez, or the retailer will, at its sole option, (a) correct the
defect in material and workmanship in the media containing the Software Product, (b) provide you with a
similar product of similar value, or (c) refund the money you paid for the Software Product. THE
FOREGOING IS YOUR SOLE AND EXCLUSIVE REMEDY FOR THE EXPRESS WARRANTY SET
FORTH ABOVE. EXCEPT FOR THE FOREGOING WARRANTY WITH RESPECT TO DEFECTIVE
MEDIA, THE SOFTWARE PRODUCT (INCLUDING, WITHOUT LIMITATION, THE GAME SOFTWARE,
THE MANUAL, AND ALL DOCUMENTATION AND CONTENT) IS PROVIDED “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
ANY IMPLIED WARRANTIES OF CONDITION, UNINTERRUPTED USE, MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. Some states do not
allow the exclusion or limitation of implied warranties, so the above limitations may not apply to you.
14. LIMITATION OF LIABILITY; INDEMNITY.
NEITHER HI-REZ NOR ITS PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, OR VENDORS
SHALL BE LIABLE IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND ARISING OUT OF THE
SOFTWARE PRODUCT OR ANY USE OF THE SOFTWARE PRODUCT OR SERVICE, INCLUDING,
WITHOUT LIMITATION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER
FAILURE OR MALFUNCTION, APPLICABLE HARDWARE DEVICE FAILURE OR MALFUNCTION, OR
ANY AND ALL OTHER DAMAGES OR LOSSES. FURTHER, NEITHER HI-REZ NOR ITS PARENT,
SUBSIDIARIES, AFFILIATES, PARTNERS, OR VENDORS SHALL BE LIABLE IN ANY WAY FOR ANY
LOSS OR DAMAGE TO PLAYER CHARACTERS, VIRTUAL GOODS (E.G., EQUIPMENT, WEAPONS,
SKINS, AUDIO PACKS, AESTHETIC FLAIR, ETC.), OR CURRENCY, ACCOUNTS, STATISTICS, OR
USER STANDINGS, RANKS, OR PROFILE INFORMATION STORED BY THE SOFTWARE PRODUCT
OR THE SERVICE. HI-REZ SHALL NOT BE RESPONSIBLE FOR ANY INTERRUPTIONS OF
SERVICE, INCLUDING, WITHOUT LIMITATION, ISP DISRUPTIONS, SOFTWARE OR HARDWARE
FAILURES, OR ANY OTHER EVENT WHICH MAY RESULT IN A LOSS OF DATA OR DISRUPTION OF
SERVICE. IN NO EVENT WILL HI-REZ BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES. IN NO EVENT SHALL HIREZ’S
LIABILITY, OR THE LIABILITY OF ITS PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, OR
VENDORS, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE,
EXCEED IN THE AGGREGATE THE TOTAL FEES PAID BY YOU TO HI-REZ DURING THE SIX (6)
MONTH PERIOD IMMEDIATELY PRIOR TO THE TIME SUCH CLAIM AROSE. You hereby agree to
defend, indemnify, and hold Hi-Rez and its parent, subsidiaries, affiliates, and vendors harmless from and
against any claim, liability, loss, injury, damage, cost, or expense (including reasonable attorneys’ fees)
incurred by Hi-Rez arising out of or related to your use of the Software Product or Service. Some states
do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations
may not apply to you.
15. EQUITABLE REMEDIES.
You hereby agree that Hi-Rez would be irreparably damaged if the terms of this Agreement were not
specifically enforced, and therefore you agree that Hi-Rez shall be entitled, without bond or other security
or proof of damages, to appropriate equitable remedies in any court of competent jurisdiction with respect
to any breach of this Agreement, which equitable remedies shall be in addition to such other remedies as
Hi-Rez may otherwise have available under applicable law. In the event any litigation is brought by either
party in connection with this Agreement, the prevailing party in such litigation shall be entitled to recover
from the other party all the costs, attorneys’ fees, and other expenses incurred by such prevailing party in
the litigation.
16. GOVERNING LAW; DISPUTE RESOLUTION.
a. To expedite resolution and control the cost of any dispute, controversy, or claim related to
this Agreement ("Dispute"), you and Hi-Rez agree to first attempt to negotiate any Dispute (except those
Disputes expressly provided below) informally for at least thirty (30) calendar days before initiating any
arbitration or court proceeding. Such informal negotiations commence upon written notice from one party
to the other. Hi-Rez will send its notice to your billing address and email you a copy to the
email address you have provided to Hi-Rez. You will send your notice to Hi-Rez Studios, Inc., 3750
Brookside Parkway, Suite 200, Alpharetta, Georgia 30022, Attention: Legal Department, or to such other
address or person as Hi-Rez may hereafter direct.
b. If you and Hi-Rez are unable to resolve a Dispute through informal negotiations, either you
or Hi-Rez may elect to have the Dispute (except those Disputes expressly excluded below) finally and
exclusively resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding
on the other. YOU UNDERSTAND THAT ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT
TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted
under the Commercial Arbitration Rules of the American Arbitration Association ("AAA') and, where
appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes ("AAA Consumer
Rules"), both of which are available at the AAA website <http://www.adr.org>. The determination of
whether a Dispute is subject to arbitration shall be governed by the Federal Arbitration Act and
determined by a court rather than an arbitrator. Your arbitration fees and your share of arbitrator
compensation shall be governed by the AAA Rules and, where appropriate, limited by the AAA Consumer
Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or
online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless
requested by a party. The arbitrator must follow applicable law, and any award may be challenged if the
arbitrator fails to do so. Except as otherwise provided in this Agreement, you and Hi-Rez may litigate in
court to compel arbitration, stay proceeding pending arbitration, or to confirm, modify, vacate, or enter
judgment on the award entered by the arbitrator.
c. You and Hi-Rez agree that any arbitration shall be limited to the Dispute between Hi- Rez
and you individually. To the fullest extent permitted by law, (i) no arbitration shall be joined with any other;
(ii) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class
action procedures; and (iii) there is no right or authority for any Dispute to be brought in a purported
representative capacity on behalf of the general public or any other persons.
d. You and Hi-Rez agree that the following Disputes are not subject to the above provisions
concerning informal negotiations and binding arbitration: (i) any Disputes seeking to enforce or protect, or
concerning the validity of, any of your or Hi-Rez’s intellectual property rights; (ii) any Dispute related to, or
arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (iii) any claim for
injunctive relief.
e. Any arbitration shall be initiated in the County of Fulton, State of Georgia, United States of
America. Any Dispute not subject to arbitration (other than claims proceeding in any small claims court),
or where no election to arbitrate has been made, shall be decided by a court of competent jurisdiction
within the County of Fulton, State of Georgia, United States of America, and you and Hi-Rez agree to
submit to the personal jurisdiction of that court.
f. Except as otherwise set forth herein, this Agreement shall be governed by, and will be
construed under, the Laws of the United States of America and the laws of the State of Georgia, without
regard to choice of law principles. The application of the United Nations Convention on Contracts for the
International Sale of Goods is expressly excluded. For customers who purchased a license to the
Software Product in, and are a resident of, Canada, Australia, Singapore, or New Zealand, other laws
may apply if you choose not to agree to arbitrate as set forth above; provided, however, that such laws
shall affect this Agreement only to the extent required by such jurisdiction. In such a case, this Agreement
shall be interpreted to give maximum effect to the terms and conditions hereof. If you purchased your
license to the Software Product in New Zealand, and are a resident of New Zealand, The New Zealand
Consumer Guarantees Act of 1993 ("New Zealand Act") may apply to the Software Product and/or the
Service as supplied by Hi-Rez to you. If the New Zealand Act applies, then notwithstanding any other
provision in this Agreement, you may have rights or remedies as set out in the New Zealand Act which
may apply in addition to, or, to the extent that they are inconsistent, instead of, the rights or remedies set
out in this Agreement. Those who choose to access the Service from locations outside of the United
States, Canada, Australia, Singapore, or New Zealand do so on their own initiative and are responsible
for compliance with local laws if and to the extent local laws are applicable.
g. You and Hi-Rez agree that if any portion of this Section 16 is found illegal or
unenforceable (except any portion of Section 16(d)) that portion shall be severed and the remainder of
the applicable section(s) shall be given full force and effect. If Section 16(d) is found to be illegal or
unenforceable then neither you nor Hi-Rez will elect to arbitrate any Dispute falling within that portion of
Section 16(d) found to be illegal or unenforceable and such Dispute shall be decided by a court of
competent jurisdiction within the County of Fulton, State of Georgia, United States of America, and you
and Hi-Rez agree to submit to the personal jurisdiction of that court.
17. MISCELLANEOUS.
This Agreement constitutes and contains the entire agreement between the parties with respect to the
subject matter hereof and supersedes any prior oral or written agreements; provided, however, that this
Agreement shall coexist with, and shall not supersede, the Terms of Use. To the extent that the
provisions of this Agreement conflict with the provisions of the Terms of Use, the conflicting provisions in
the Terms of Use shall govern. The provisions of Sections 4, 6, 8, 10 and 13 through 18 shall survive the
termination of this Agreement for any reason. Subject to Section 16(g), if any provision of this Agreement
is found to be unenforceable, that provision shall be severed and the remainder of the Agreement shall be
given full force and effect.
Last updated on March 30, 2018.
1. TERMS OF AGREEMENT.
IMPORTANT LEGAL NOTICE!
PLEASE READ THE FOLLOWING AGREEMENT CAREFULLY BEFORE ACCEPTING ITS TERMS AND
CONDITIONS. THIS END USER LICENSE AGREEMENT (THE "AGREEMENT") IS BETWEEN YOU AS
THE END USER ("YOU" OR "YOUR") AND HI-REZ STUDIOS, INC. ("HI-REZ," "WE," "US," OR "OUR").
IF YOU DO NOT AGREE WITH ALL OF THE TERMS OF THIS END USER LICENSE AGREEMENT,
YOU MUST NOT PROCEED ANY FURTHER AND YOU MUST EXIT THE SOFTWARE PRODUCT
IMMEDIATELY.
BY PROCEEDING PAST THIS SCREEN, OR BY INSTALLING, COPYING, OR OTHERWISE USING THE
SOFTWARE PRODUCT (AS DEFINED BELOW), YOU AGREE TO BE BOUND BY THE TERMS OF
THIS AGREEMENT, AND REPRESENT AND WARRANT TO HI-REZ THAT YOU HAVE READ THIS
AGREEMENT, UNDERSTAND IT, AND THAT YOU ARE AT LEAST EIGHTEEN YEARS OF AGE
(EVEN IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF AN AUTHORIZED USER
WHO IS AT LEAST THIRTEEN YEARS OF AGE).
IF YOU PURCHASED THIS GAME OR OTHER DIGITAL CONTENT FROM A THIRD PARTY RETAILER
OR DISTRIBUTOR, REFUNDS FOR THE SOFTWARE PRODUCT ARE GOVERNED BY THAT
RETAILER’S OR DISTRUBTOR'S REFUND POLICY. IF YOU PURCHASED THE SOFTWARE
PRODUCT DIRECTLY FROM HI-REZ AND NOT FROM A RETAILER OR DISTRIBUTOR, AND YOU
REJECT THE TERMS OF THIS AGREEMENT WITHIN THIRTY CALENDAR DAYS AFTER YOUR
PURCHASE, YOU MAY BE ELIGIBLE FOR A REFUND IN ACCORDANCE WITH HI-REZ’S REFUND
POLICY LOCATED AT <http://www.hirezstudios.com/legal>. PLEASE NOTE THAT ONCE YOU AGREE
TO THE TERMS OF THIS AGREEMENT, CREATE AN ACCOUNT WITH HI-REZ, OR ACTIVATE THE
SOFTWARE PRODUCT, YOU WILL NO LONGER BE ELIGIBLE FOR A REFUND.
THE TERMS OF THIS AGREEMENT MAY BE AMENDED, SUPPLEMENTED, OR MODIFIED AT ANY
TIME BY HI-REZ IN ITS SOLE DISCRETION, INCLUDING, WITHOUT LIMITATION, WHEN HI-REZ
UPDATES OR UPGRADES THE SOFTWARE PRODUCT, EFFECTIVE UPON NOTICE AS FOLLOWS:
Hi-Rez will post the revised version of this Agreement on the legal page of the official Hi-Rez website
located at <http://www.hirezstudios.com/legal> and may provide such other notice as Hi-Rez may elect in
its sole discretion. If any future changes to this Agreement are unacceptable to you or cause you to no
longer be in compliance with this Agreement, you may terminate this Agreement in accordance with
Section 9 below. Your installation and use of any of Hi-Rez’s updates, upgrades, or modifications to the
Software Product or your continued use of the Software Product following notice of changes to this
Agreement shall conclusively demonstrate your acceptance of such changes. Hi-Rez may change,
modify, suspend, or discontinue any aspect of the Software Product at any time. Hi-Rez may also impose
limits on certain features or restrict your access to parts or all of the Software Product without notice or
liability. You have no interest, monetary or otherwise, in any feature or content contained in the Software
Product.
2. SCOPE OF AGREEMENT.
This Agreement is a legal contract between you and Hi-Rez for the game accompanying this Agreement,
which includes the interactive entertainment software product entitled "Paladins: Realm Royale™" in
object code format only, and the associated media, Documentation, and Updates, if any, provided by
Hi-Rez to you and for which you are granted a license pursuant to this Agreement (collectively, the
"SoftwareProduct"). As used in this Agreement, "Documentation" shall mean the Online Terms of Service and Use
Agreement (the "Terms of Use") and the Online Privacy Policy (the "Privacy Policy"), both of which are
available from the legal page of the official Hi-Rez website located at
<http://www.hirezstudios.com/legal>, as well as any User Manual(s) that Hi-Rez makes generally available
to licensees of Paladins: Realm Royale™. As used in this Agreement, "Updates" shall mean any and all
patches, modifications, updates, and upgrades with respect to the Software Product that Hi-Rez makes
generally available to licensees of Paladins: Realm Royale™. The Software Product may only be played
by obtaining from Hi-Rez access to the Paladins: Realm Royale™ game service (the "Service"), which
can be done by visiting the official website for the game provided by Hi-Rez (the "Site") or through an
authorized distribution channel otherwise provided by a third party and approved by Hi-Rez, either of
which is subject to a separate Terms of Use and will require you to setup an account with Hi-Rez as well
as Hi-Rez’s third party payment provider(s). The Terms of Use are incorporated into this Agreement by
reference. You may access the current version of the Terms of Use at
<http://www.hirezstudios.com/legal>. The Terms of Use are subject to change by Hi-Rez with or without
notice. The Software Product and any and all copies and derivative works of the Software Product are the
proprietary and copyrighted work of Hi-Rez Studios, Inc. Any use, reproduction, modification, or
distribution of the Software Product not expressly authorized by the terms of this Agreement is expressly
prohibited. All rights in and to the Software Product not granted herein are hereby expressly reserved by
Hi-Rez. Any permitted user-generated content based on or included in the Software Product constitutes a
derivative work of the Software Product and Hi-Rez retains all right, title, and interest therein.
3. LIMITED USE LICENSE.
By accepting this Agreement (via the appropriate affirmation button on your platform), and subject to the
terms and conditions of this Agreement, you may install the applicable software comprising of the
Software Product (the "Game Software") onto your computer or applicable hardware device, solely for
purposes of playing the Software Product by registering for and accessing an account with the Service at
the Site (the "Account"). Subject to your agreement to and full ongoing compliance with the terms and
conditions of this Agreement, Hi-Rez hereby grants to you a limited, non-exclusive, non-transferable
license to (a) install one copy of the Game Software on one or more computers and/or applicable
hardware devices owned by you or under your legitimate control, and (b) use the Game Software in
conjunction with the Service solely for your lawful and non-commercial entertainment purposes. You may
install the Game Software on multiple computers and/or applicable hardware devices owned by you or
under your legitimate control, but you may only play the Software Product on one computer or one
applicable hardware device at any single point in time. All use of the Game Software is subject to the
terms and conditions of this Agreement and the Terms of Use, both of which you must accept before you
can use your Account to play the Software Product. You agree that Hi-Rez is not transferring title to the
Software Product to you and that this license shall not be considered a “sale” of the Software Product.
4. LICENSE RESTRICTIONS AND LIMITATIONS.
The limited, personal use license granted to you in Section 3 is subject to the following restrictions and
limitations, as well as all other terms and conditions of this Agreement (collectively, the "License
Limitations"). You agree that you will not, under any circumstances:
a. sell, sublicense, assign, rent, lease, or otherwise transfer the Software Product, except as
expressly permitted by this Agreement;
b. reverse engineer, decompile, disassemble, or otherwise derive source code from the
Software Product or reduce the Software Product to a human-readable form, except to the extent that
such actions are expressly permitted by applicable law;
c. copy, photocopy, or reproduce the Software Product, in whole or in part; provided,
however, that you may make one (1) copy of the Game Software and the User Manual for archival
purposes only;
d. modify, translate, or create derivative works based on or utilizing the Software Product,
Service, or Software Product experience, or any portion thereof;
e. remove or tamper with any copyright, trademark, or other proprietary notices contained in
or relating to the Software Product, Service, or Game experience, or any portion thereof;
f. use cheats, automation software (bots), hacks, mods, or any other unauthorized
third-party software, tools, or content designed to or capable of modifying the Software Product, the
Service, the Site, the Paladins: Realm Royale™ experience, or any portion thereof;
g. exploit the Software Product, the Service, the Paladins: Realm Royale™ experience, or
any portion thereof for any commercial purpose, including, without limitation, (i) use at a cyber cafe, PC
bang, computer gaming center, or any other location-based site without the express written consent of
Hi-Rez;
(ii) for gathering in-game currency, items, or resources for sale outside the Software Product or inside the
Software Product but outside a virtual marketplace owned and maintained by Hi-Rez; or (iii) performing
in-game services in exchange for payment outside the Software Product (e.g., power-leveling and similar
activities);
h. use any unauthorized third-party software that intercepts, "mines," or otherwise collects
information from, within, or through the Software Product or Service, including, without limitation, any
software that reads areas of RAM used by the Software Product to store information about a character,
in-game items, or the Software Product environment; provided, however, that Hi-Rez may, in its sole
discretion, allow the use of specified third party user interfaces and/or permit certain "data-mining"
activities on a case-by-case basis;
i. modify, or allow or cause to be modified, any files that are a part of the Game Software in
any way not expressly authorized by Hi-Rez in writing in each instance;
j. host, provide, or develop matchmaking services for the Software Product or Service or
intercept, emulate, or redirect the communication protocols used by Hi-Rez in any way, for any purpose,
including, without limitation, unauthorized play over the Internet, network play, or as part of content
aggregation networks;
k. facilitate, create, or maintain any unauthorized connection to the Software Product or
Service, including, without limitation, (i) any connection to any unauthorized server that emulates, or
attempts to emulate, the Service; or (ii) any connection using programs or tools not expressly approved
by Hi-Rez in writing in each instance;
l. create any other software or content that incorporates the Software Product or Service, or
any portion thereof; or
m. sell, grant a security interest in, or transfer reproductions of the Software Product to other
parties in any way not expressly authorized herein, or rent, lease, or license the Software Product to
others.
5. TERMS OF USE.
You must accept the Terms of Use and create an Account in order to access the Service and play the
Software Product. The Terms of Use governs all aspects of game play. You may view the current Terms
of Use here: <http://www.hirezstudios.com/legal>.
6. INTELLECTUAL PROPERTY RIGHTS.
a. The Software Product is protected by copyright laws and international copyright treaties,
conventions, and other applicable law. As between you and Hi-Rez, Hi-Rez shall exclusively retain all
right, title, and interest in and to the Software Product, the Service, the Site, your Account, and
any and all modifications and improvements thereto and copies and derivative works thereof, including,
without limitation, any Software Product content, Updates, and Documentation provided to you. The
Software Product may contain materials licensed by third parties, and the licensors of those materials
may enforce their rights in the event of any violation of this Agreement. You will not obtain any ownership
rights whatsoever in your Account, the Software Product, the Service, the Site, your Account or game
content, Updates, or Documentation.
b. Paladins: Realm Royale™, Paladins® and certain related names and logos are the
registered trademarks or trademarks, service marks, and/or trade names of Hi-Rez. These and all other
trademarks, service marks, and trade names used by or in connection with the Software Product (the
“Marks”) are proprietary rights owned by Hi-Rez or its licensors.
c. As between you and Hi-Rez, you acknowledge Hi-Rez’s exclusive rights in and to the
Software Product and that the Software Product is unique and original to Hi-Rez and that Hi-Rez is the
exclusive owner thereof. Unless otherwise permitted by law, you shall not, at any time during or after the
effective term of this Agreement, dispute or contest, directly or indirectly, Hi-Rez’s exclusive right, title,
and interest in and to the Software Product or the validity thereof. You agree to promptly assign to Hi-Rez
any and all rights that you may obtain in or to the Software Product arising under applicable law and you
hereby appoint Hi-Rez as your attorney in fact for such purpose.
d. You may permanently transfer all of your rights and obligations under this Agreement to
another person only by (i)where applicable, physically transferring the original media (e.g., the CD- ROM
or DVD you purchased), all original packaging, and all User Manual(s) and Documentation distributed
with the Software Product, or (ii) contacting Hi-Rez and obtaining written approval for the transfer;
provided in both instances, however, that you permanently delete all copies and installations of the
Software Product in your possession or control, and that the recipient agrees to and accepts the terms of
this Agreement. However, your Account with Hi-Rez is not transferable. The transferor (i.e., you), and not
Hi-Rez, agrees to be solely responsible for any taxes, fees, charges, duties, withholdings, assessments,
and the like, together with any interest, penalties, and additions imposed in connection with such transfer.
7. PRE-LOADED SOFTWARE.
The media on or method by which the Game Software is distributed may contain additional software and/or
content for which you do not have a license (the "Locked Software"), and you agree that Hi-Rez may
install the Locked Software onto your computer or applicable hardware device during the Game Software
installation process. You also agree that you will not access, use, distribute, copy, or display the Locked
Software, unless and until you receive from Hi-Rez (a) a license to use that Locked Software; and
(b) if and where applicable, a valid alphanumeric key with which to unlock it. If you receive a license and/or
a key from Hi-Rez, you may only unlock those portions of a single copy of the Locked Software for which
you received a license, and the License Limitation set forth in Section 4 shall apply. The terms of any
End User License Agreement displayed after the Locked Software is unlocked will replace and supersede
this Agreement, but only with regard to the Locked Software for which you receive a license.
Notwithstanding anything to the contrary herein, you may make one (1) copy of the Locked Software for
archival purposes only.
8. CONSENT TO MONITOR.
WHEN RUNNING, HI-REZ MAY MONITOR YOUR USE AND PLAY OF THE SOFTWARE PRODUCT
AND COLLECT DATA REGARDING YOUR USE AND PLAY OF THE SOFTWARE PRODUCT IN
ACCORDANCE WITH HI-REZ’S PRIVACY POLICY, A CURRENT COPY OF WHICH MAY BE
ACCESSED AT <http://www.hirezstudios.com/legal>. IN ADDITION, THE SOFTWARE PRODUCT AND
ANY RELATED HI-REZ SERVICES MAY MONITOR EACH OF YOUR HARDWARE DEVICE'S
RANDOM ACCESS MEMORY (RAM) FOR UNAUTHORIZED THIRD PARTY PROGRAMS RUNNING
CONCURRENTLY WITH THE SOFTWARE PRODUCT. AN “UNAUTHORIZED THIRD PARTY
PROGRAM” AS USED HEREIN SHALL BE DEFINED AS ANY THIRD PARTY SOFTWARE
PROHIBITED BY SECTION 4. IN THE EVENT THAT THE SOFTWARE PRODUCT AND/OR ANY
RELATED HI-REZ SERVICES DETECTS AN UNAUTHORIZED THIRD PARTY PROGRAM, THE
SOFTWARE PRODUCT OR APPLICABLE HI-REZ SERVICES MAY COMMUNICATE INFORMATION
BACK TO HI-REZ, INCLUDING, WITHOUT LIMITATION, YOUR ACCOUNT NAME, DETAILS ABOUT
THE UNAUTHORIZED THIRD PARTY PROGRAM DETECTED, THE TIME AND DATE, AND ANY
OTHER RELEVANT INFORMATION; AND HI-REZ MAY EXERCISE ANY OR ALL OF ITS RIGHTS
UNDER THIS AGREEMENT, WITH OR WITHOUT PRIOR NOTICE TO YOU, INCLUDING, WITHOUT
LIMITATION, TERMINATION OF THIS AGREEMENT AND YOUR RIGHT TO CONTINUE TO USE THE
SOFTWARE PRODUCT.
9. TERMINATION.
This Agreement is effective until terminated. You may terminate this Agreement at any time by doing all of
the following: (a) permanently destroying all copies of the Software Product in your possession or control;
(b) removing the Game Software completely from each computer or applicable hardware device on which
you have installed the Software Product; and (c) notifying Hi-Rez of your intention to terminate this
Agreement. Hi-Rez may terminate this Agreement at any time for any reason or no reason, with or
without notice. Upon termination for any reason, all licenses granted to you in this Agreement shall
immediately terminate and you must immediately and permanently destroy all copies of the Software
Product in your possession and control and remove the Game Software completely from each computer
or applicable hardware device on which you have installed the Software Product.
10. EXPORT CONTROLS.
The Software Product may not be re-exported, downloaded, or otherwise exported into (or to a national or
resident of) any country to which the United States has embargoed goods, or to anyone on the United
States Treasury Department’s list of Specially Designated Nationals or the United States Commerce
Department’s Table of Denial Orders. You represent and warrant that you are not located in, under the
control of, or a national or resident of any such country or on any such list.
11. PATCHES AND UPDATES.
Hi-Rez, or its third party vendors, may deploy or provide patches, updates, and modifications to the
Software Product that must be installed for you to continue to play the Software Product. Hi-Rez, or its
third party vendors, may update the Software Product remotely, including, without limitation, the Game
Software residing on the user’s machine, without the knowledge of the user, and you hereby grant to HiRez
your consent to deploy and apply such patches, updates, and modifications.
12. DURATION OF THE “ONLINE” COMPONENT OF THE GAME.
The Software Product is an "online" game that must be played over the Internet through the Service as
provided by Hi-Rez. You understand and agree that the Service is provided by Hi-Rez at its discretion
and may be terminated or otherwise discontinued by Hi-Rez pursuant to the Terms of Use.
13. LIMITED WARRANTY.
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF CONDITION,
UNINTERRUPTED USE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.
The entire risk arising out of use or performance of the Software Product and Service
(including, without limitation, the Game Software, the Manual(s), and Documentation) remains with the
user. However, Hi-Rez warrants that the media containing the Software Product, if applicable, will be free
of defects in material and workmanship for a period of thirty (30) calendar days from the date of your
purchase of the software product. In the event that such media proves to be defective during such thirty
(30) calendar day period, and upon presentation to Hi-Rez, or the retailer from whom you purchased the
software product, of proof of your purchase, Hi-Rez, or the retailer will, at its sole option, (a) correct the
defect in material and workmanship in the media containing the Software Product, (b) provide you with a
similar product of similar value, or (c) refund the money you paid for the Software Product. THE
FOREGOING IS YOUR SOLE AND EXCLUSIVE REMEDY FOR THE EXPRESS WARRANTY SET
FORTH ABOVE. EXCEPT FOR THE FOREGOING WARRANTY WITH RESPECT TO DEFECTIVE
MEDIA, THE SOFTWARE PRODUCT (INCLUDING, WITHOUT LIMITATION, THE GAME SOFTWARE,
THE MANUAL, AND ALL DOCUMENTATION AND CONTENT) IS PROVIDED “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
ANY IMPLIED WARRANTIES OF CONDITION, UNINTERRUPTED USE, MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. Some states do not
allow the exclusion or limitation of implied warranties, so the above limitations may not apply to you.
14. LIMITATION OF LIABILITY; INDEMNITY.
NEITHER HI-REZ NOR ITS PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, OR VENDORS
SHALL BE LIABLE IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND ARISING OUT OF THE
SOFTWARE PRODUCT OR ANY USE OF THE SOFTWARE PRODUCT OR SERVICE, INCLUDING,
WITHOUT LIMITATION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER
FAILURE OR MALFUNCTION, APPLICABLE HARDWARE DEVICE FAILURE OR MALFUNCTION, OR
ANY AND ALL OTHER DAMAGES OR LOSSES. FURTHER, NEITHER HI-REZ NOR ITS PARENT,
SUBSIDIARIES, AFFILIATES, PARTNERS, OR VENDORS SHALL BE LIABLE IN ANY WAY FOR ANY
LOSS OR DAMAGE TO PLAYER CHARACTERS, VIRTUAL GOODS (E.G., EQUIPMENT, WEAPONS,
SKINS, AUDIO PACKS, AESTHETIC FLAIR, ETC.), OR CURRENCY, ACCOUNTS, STATISTICS, OR
USER STANDINGS, RANKS, OR PROFILE INFORMATION STORED BY THE SOFTWARE PRODUCT
OR THE SERVICE. HI-REZ SHALL NOT BE RESPONSIBLE FOR ANY INTERRUPTIONS OF
SERVICE, INCLUDING, WITHOUT LIMITATION, ISP DISRUPTIONS, SOFTWARE OR HARDWARE
FAILURES, OR ANY OTHER EVENT WHICH MAY RESULT IN A LOSS OF DATA OR DISRUPTION OF
SERVICE. IN NO EVENT WILL HI-REZ BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES. IN NO EVENT SHALL HIREZ’S
LIABILITY, OR THE LIABILITY OF ITS PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, OR
VENDORS, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE,
EXCEED IN THE AGGREGATE THE TOTAL FEES PAID BY YOU TO HI-REZ DURING THE SIX (6)
MONTH PERIOD IMMEDIATELY PRIOR TO THE TIME SUCH CLAIM AROSE. You hereby agree to
defend, indemnify, and hold Hi-Rez and its parent, subsidiaries, affiliates, and vendors harmless from and
against any claim, liability, loss, injury, damage, cost, or expense (including reasonable attorneys’ fees)
incurred by Hi-Rez arising out of or related to your use of the Software Product or Service. Some states
do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations
may not apply to you.
15. EQUITABLE REMEDIES.
You hereby agree that Hi-Rez would be irreparably damaged if the terms of this Agreement were not
specifically enforced, and therefore you agree that Hi-Rez shall be entitled, without bond or other security
or proof of damages, to appropriate equitable remedies in any court of competent jurisdiction with respect
to any breach of this Agreement, which equitable remedies shall be in addition to such other remedies as
Hi-Rez may otherwise have available under applicable law. In the event any litigation is brought by either
party in connection with this Agreement, the prevailing party in such litigation shall be entitled to recover
from the other party all the costs, attorneys’ fees, and other expenses incurred by such prevailing party in
the litigation.
16. GOVERNING LAW; DISPUTE RESOLUTION.
a. To expedite resolution and control the cost of any dispute, controversy, or claim related to
this Agreement ("Dispute"), you and Hi-Rez agree to first attempt to negotiate any Dispute (except those
Disputes expressly provided below) informally for at least thirty (30) calendar days before initiating any
arbitration or court proceeding. Such informal negotiations commence upon written notice from one party
to the other. Hi-Rez will send its notice to your billing address and email you a copy to the
email address you have provided to Hi-Rez. You will send your notice to Hi-Rez Studios, Inc., 3750
Brookside Parkway, Suite 200, Alpharetta, Georgia 30022, Attention: Legal Department, or to such other
address or person as Hi-Rez may hereafter direct.
b. If you and Hi-Rez are unable to resolve a Dispute through informal negotiations, either you
or Hi-Rez may elect to have the Dispute (except those Disputes expressly excluded below) finally and
exclusively resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding
on the other. YOU UNDERSTAND THAT ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT
TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted
under the Commercial Arbitration Rules of the American Arbitration Association ("AAA') and, where
appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes ("AAA Consumer
Rules"), both of which are available at the AAA website <http://www.adr.org>. The determination of
whether a Dispute is subject to arbitration shall be governed by the Federal Arbitration Act and
determined by a court rather than an arbitrator. Your arbitration fees and your share of arbitrator
compensation shall be governed by the AAA Rules and, where appropriate, limited by the AAA Consumer
Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or
online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless
requested by a party. The arbitrator must follow applicable law, and any award may be challenged if the
arbitrator fails to do so. Except as otherwise provided in this Agreement, you and Hi-Rez may litigate in
court to compel arbitration, stay proceeding pending arbitration, or to confirm, modify, vacate, or enter
judgment on the award entered by the arbitrator.
c. You and Hi-Rez agree that any arbitration shall be limited to the Dispute between Hi- Rez
and you individually. To the fullest extent permitted by law, (i) no arbitration shall be joined with any other;
(ii) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class
action procedures; and (iii) there is no right or authority for any Dispute to be brought in a purported
representative capacity on behalf of the general public or any other persons.
d. You and Hi-Rez agree that the following Disputes are not subject to the above provisions
concerning informal negotiations and binding arbitration: (i) any Disputes seeking to enforce or protect, or
concerning the validity of, any of your or Hi-Rez’s intellectual property rights; (ii) any Dispute related to, or
arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (iii) any claim for
injunctive relief.
e. Any arbitration shall be initiated in the County of Fulton, State of Georgia, United States of
America. Any Dispute not subject to arbitration (other than claims proceeding in any small claims court),
or where no election to arbitrate has been made, shall be decided by a court of competent jurisdiction
within the County of Fulton, State of Georgia, United States of America, and you and Hi-Rez agree to
submit to the personal jurisdiction of that court.
f. Except as otherwise set forth herein, this Agreement shall be governed by, and will be
construed under, the Laws of the United States of America and the laws of the State of Georgia, without
regard to choice of law principles. The application of the United Nations Convention on Contracts for the
International Sale of Goods is expressly excluded. For customers who purchased a license to the
Software Product in, and are a resident of, Canada, Australia, Singapore, or New Zealand, other laws
may apply if you choose not to agree to arbitrate as set forth above; provided, however, that such laws
shall affect this Agreement only to the extent required by such jurisdiction. In such a case, this Agreement
shall be interpreted to give maximum effect to the terms and conditions hereof. If you purchased your
license to the Software Product in New Zealand, and are a resident of New Zealand, The New Zealand
Consumer Guarantees Act of 1993 ("New Zealand Act") may apply to the Software Product and/or the
Service as supplied by Hi-Rez to you. If the New Zealand Act applies, then notwithstanding any other
provision in this Agreement, you may have rights or remedies as set out in the New Zealand Act which
may apply in addition to, or, to the extent that they are inconsistent, instead of, the rights or remedies set
out in this Agreement. Those who choose to access the Service from locations outside of the United
States, Canada, Australia, Singapore, or New Zealand do so on their own initiative and are responsible
for compliance with local laws if and to the extent local laws are applicable.
g. You and Hi-Rez agree that if any portion of this Section 16 is found illegal or
unenforceable (except any portion of Section 16(d)) that portion shall be severed and the remainder of
the applicable section(s) shall be given full force and effect. If Section 16(d) is found to be illegal or
unenforceable then neither you nor Hi-Rez will elect to arbitrate any Dispute falling within that portion of
Section 16(d) found to be illegal or unenforceable and such Dispute shall be decided by a court of
competent jurisdiction within the County of Fulton, State of Georgia, United States of America, and you
and Hi-Rez agree to submit to the personal jurisdiction of that court.
17. MISCELLANEOUS.
This Agreement constitutes and contains the entire agreement between the parties with respect to the
subject matter hereof and supersedes any prior oral or written agreements; provided, however, that this
Agreement shall coexist with, and shall not supersede, the Terms of Use. To the extent that the
provisions of this Agreement conflict with the provisions of the Terms of Use, the conflicting provisions in
the Terms of Use shall govern. The provisions of Sections 4, 6, 8, 10 and 13 through 18 shall survive the
termination of this Agreement for any reason. Subject to Section 16(g), if any provision of this Agreement
is found to be unenforceable, that provision shall be severed and the remainder of the Agreement shall be
given full force and effect.