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Effective Date: March 19, 2026
Last Updated: March 19, 2026
Version: 1.0.0
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY DOWNLOADING, INSTALLING, ACCESSING, OR USING ANY GAME OR SERVICE PROVIDED BY QLE OPC ("Studio," "we," "us," "our"), YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS ("Terms"). IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE OUR GAMES OR SERVICES.
These Terms constitute a legally binding agreement between you ("you," "your," "Player") and QLE OPC, located at 489 Shaw Boulevard, Barangay Addition Hills, Mandaluyong City, Philippines 1550.
1. Acceptance of Terms & Age Requirements
1.1. Binding Agreement: These Terms govern your access to and use of our games (each a "Game," collectively "Games") and any related services, websites, content, and software provided by the Studio (collectively, the "Services").
1.2. Age: You must be at least 13 years old (or the minimum age required by the laws of your jurisdiction to consent to data collection and enter into binding contracts, whichever is older) to use the Games and/or Services. If you are under the age of 18 (or the age of legal majority in your jurisdiction), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf and takes full responsibility for your compliance. If you are a parent or guardian consenting to these Terms for your child, you agree to be fully responsible for their acts and omissions.
2. Privacy Policy and Data Consent
2.1. Privacy Policy: Our Privacy Policy explains how we collect, use, and disclose information about you. Our Privacy Policy is incorporated by reference into these Terms. By accepting these Terms, you agree to the collection, use, and disclosure of your information as described in our Privacy Policy, located at: https://qlestudio.com/privacy-policy.
2.2. Consent to Use of Data: You agree that the Studio may collect and use technical data and related information to facilitate the provision of the Services. By using the Services, you authorize and consent to the collection, storage, and use of your information. This includes:
Personal Data: Processing of personal data necessary for the functionality of the Services, such as creating and maintaining your user Account.
Anonymized Data: Processing of anonymized and aggregated data for analytics, to monitor and analyze the use of the Services, and to improve and enhance the Games and Services.
2.3. Updates: Studio reserves the right to change the provisions of its Privacy Policy at any time and from time to time at its sole discretion. Studio will post any changes to its Privacy Policy at the web address (https://qlestudio.com/privacy-policy). Your use of the Application following the posting of such changes to the Privacy Policy will constitute Your acceptance of any such changes.
3. License Grant
3.1. Limited License: Subject to your compliance with these Terms, the Studio grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, access, and use the Games and Services solely for your personal, non-commercial entertainment purposes on devices that you own or control.
3.2. Virtual Currency and Items: The Games may include virtual currency (e.g., coins, gems) or virtual in-game items (e.g., characters, cosmetics, power-ups) (collectively, "Virtual Items"). These Virtual Items are licensed to you, not sold. You acknowledge that you do not own the Virtual Items and that they have no real-world value. They are not redeemable for any sum of money or monetary value from the Studio. We have the absolute right to manage, regulate, control, modify, or eliminate Virtual Items at any time, with or without notice, and shall have no liability to you or any third party for the exercise of such rights.
3.3. Licensed, Not Sold: The Games and Services are licensed, not sold, to you. These Terms grant you no title or ownership in the Games or Services. All rights not expressly granted under these Terms are reserved by the Studio and its licensors.
3.4 Prohibited Conduct: Engagement in any of the activities enumerated in Section 6, titled "Prohibited Conduct," is strictly forbidden. Should you engage in any such prohibited activities, your account may be subject to suspension or permanent ban, thereby prohibiting your ability to interact with our Games and Services. Furthermore, you shall forfeit all rights to the use of in-game purchased items, subscriptions, and digital assets associated with our Games and Services.
4. Platform Terms
Your use of the Games may also be subject to the terms and conditions of the platform through which you downloaded or accessed the Game (e.g., Google Play Store, Apple App Store, Steam) ("Platform Terms"). These Terms are between you and the Studio only, not with the platform provider. You must comply with all applicable Platform Terms. In case of conflict between these Terms and the Platform Terms, the Platform Terms may prevail regarding platform-specific matters.
5. Accounts
5.1. Registration: Our Games or Services may require you to create an account ("Account"). You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.
5.2. Security: You are responsible for safeguarding your Account password and for any activities or actions under your Account. You agree to notify us immediately of any unauthorized use of your Account. We are not liable for any loss or damage arising from your failure to comply with these requirements.
5.3. Sharing: You may not share your Account or login credentials with anyone else, nor permit anyone else to access your Account. You are responsible for all activities that occur under your Account.
6. Prohibited Conduct
You agree not to do, or attempt to do, any of the following in connection with the Games or Services:
Use the Games or Services for any illegal purpose or in violation of any local, state, national, or international law.
Violate or encourage others to violate the rights of third parties, including intellectual property rights.
Post, upload, or distribute any content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, hateful, or otherwise inappropriate.
Interfere with security-related features, including by disabling or circumventing features that prevent or limit use or copying of any content.
Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of any portion of the Games or Services, except to the extent that such activity is expressly permitted by applicable law.
Sell, resell, license, sublicense, rent, lease, distribute, transfer, copy, reproduce, modify, adapt, create derivative works of, or otherwise commercially exploit the Games or Services or any part thereof. This includes selling Accounts or Virtual Items for real money outside of any officially sanctioned channels provided by the Studio.
Use cheats, exploits, automation software (bots), hacks, mods, or any unauthorized third-party software designed to modify or interfere with the Games or Services.
Interfere with the operation of the Games or Services or any user's enjoyment, including by uploading or disseminating viruses, adware, spyware, worms, or other malicious code; or attempting to collect personal information without consent.
Distribute, or make the Games or Services available over a network where it could be used by multiple devices at the same time without our express written authorization.
Use our name, logo, trademarks, or branding without our prior written consent. This includes adding your logo or any third-party logo to the Game interface or related materials.
Perform any fraudulent activity, including impersonating any person or entity, or accessing any other user's Account without permission, or any means of financial fraud to obtain virtual goods for free or for a lower fee than what it was originally intended.
7. Payments, Virtual Goods, and Refund Policy
7.1. General Policy. All purchases and acquisitions of Virtual Goods (as defined below) through the Service are final and non-refundable, except as expressly stated herein or as required by applicable law in your jurisdiction. By completing a transaction, you agree that you have read and understood our pricing and that the purchase is final.
7.2. Virtual Goods. The Service may include the option to purchase, with real currency, a license to use virtual, in-game items, including but not limited to, in-game currency ("Virtual Currency"), character skins, cosmetic items, equipment, or access to new content ("Virtual Goods"). Virtual Goods are licensed, not sold, to you for use within the Service. Virtual Goods have no monetary value, cannot be redeemed for real money, and are non-transferable.
7.3. Refund Eligibility and Exceptions. We do not provide refunds or credits for any Virtual Goods for any reason, including, but not limited to, your dissatisfaction with the item or the termination or suspension of your account. However, we may consider refund requests on a case-by-case basis under the following limited circumstances:
Defective or Non-Functional Content: If Virtual Goods are verifiably defective, corrupted, or otherwise non-functional due to a fault attributable to us, we may, at our sole discretion, offer a replacement or a refund.
Misrepresented Content: If Virtual Goods are found to be significantly and materially different from how they were described at the point of sale within the Service.
Unauthorized Transactions: If a transaction was made on your account without your authorization, subject to a timely report and our internal investigation confirming fraudulent activity.
Statutory Rights: This policy does not limit any mandatory statutory rights you may have under applicable local consumer laws. For users residing in the Philippines, this policy is subject to your rights under the Consumer Act of the Philippines (R.A. 7394) and other relevant legislation concerning defective or misrepresented digital goods.
7.4. How to Request a Refund. To be considered for a refund, you must submit a request to our email (support@qlestudio.com) and/or official Customer Support channel within fourteen (14) days of the purchase date, unless a different period is required by applicable law. Your request must include:
Your account username and/or user ID.
The transaction ID and date of purchase.
A detailed description of the issue and the reason for your refund request.
Any supporting evidence, such as screenshots or video recordings.
We will review your request and notify you of our decision. All decisions regarding refunds are made at our sole discretion, subject to applicable laws.
7.5. Abuse of Policy and Chargebacks. We reserve the right to suspend or terminate accounts that exhibit fraudulent or abusive refund request patterns. Initiating a chargeback with your bank or payment provider for a valid transaction without first contacting our Customer Support to resolve the issue is a violation of these Terms and may result in the immediate suspension or termination of your account and the forfeiture of all your Virtual Goods.
7.6. Changes to Policy. We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy within our Service or on our website.
8. Use of Games and Services by Minors
8.1 Parent’s Permission: If you are a parent or legal guardian, you may permit your minor child ("Minor") to use your account and/or their own, provided that you accept these Terms on behalf of the Minor. If you permit a Minor to use the Service, you hereby agree to these Terms on behalf of yourself and the Minor, and you understand and agree that you will be responsible for all uses of the Service by the Minor, whether or not such uses were authorized by you.
8.2 Parent’s Responsibility: You are solely responsible for the Minor’s conduct, safety, and compliance with these Terms and all applicable rules, including those stated in Section 6 Prohibited Conduct.
8.3 Parent’s Monitoring: You are solely responsible for monitoring the Minor's use of the Service, including their interactions and communications with other users. The Studio disclaims any liability related to the Minor's exposure to content you may deem inappropriate. You acknowledge you have reviewed the game's age rating (e.g., ESRB, PEGI) and have determined it is appropriate for the Minor.
8.4 Parental Controls: The Studio shall provide tools for managing game features accessible to child accounts, including Text chat and Voice chat, which will be displayed on our website's family management page (https://qlestudio.com/account#Family). In this page, verified adults can add child accounts into their family group and enable or disable game features. To verify as an adult, you may do so on the same page and follow the instructions.
8.5 Financial Charges and Refunds: You are responsible for all purchases and fees incurred by the Minor. Refunds for these charges may be granted if the request meets the eligibility requirements of Section 7.3 (Refund Eligibility and Exceptions) and is made within the time period specified in Section 7.4 (How to Request a Refund).
8.6 Liability for Misconduct: You are fully liable for any damages or violations resulting from the Minor's abuse of our games or platforms. This includes, but is not limited to, actions like spamming, harassment, or cheating. A refund for a purchase does not release you from this liability for the Minor's conduct.
8.7 Indemnification: You agree to indemnify, defend, and hold harmless the Studio, its affiliates, officers, and employees from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with the Minor's access to or use of the Service.
9. User-Generated Content
9.1. License Grant: If the Game allows you to create, upload, or share content ("User-Generated Content" or "UGC"), you grant the Studio a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your UGC in connection with the Services and the Studio's business, including for promoting the Games.
9.2. Responsibility: You are solely responsible for your UGC and the consequences of posting or publishing it. You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to publish UGC you submit and to grant the license set forth above.
9.3. Removal: We reserve the right to remove or disable access to any UGC for any or no reason, including UGC that we believe violates these Terms or is otherwise inappropriate.
10. Intellectual Property
10.1. Ownership: The Games, Services, and all content therein (excluding UGC), including software, code, graphics, text, audio, video, trademarks, logos, and designs, are the exclusive property of the Studio and its partners, affiliates, licensors, and the respective owners of the material, and are protected by intellectual property laws.
10.2. Third-Party Materials: The Games and Services may contain or utilize software, assets, or other materials from third parties, including open-source software ("Third-Party Materials"). Such Third-Party Materials may be subject to their own separate license terms. You agree to comply with all such third-party license terms.
10.3 Infringement Acknowledgement: You and the Studio acknowledge and agree that, in the event of a third party claim that the Games or Services or Your possession or use of the Games or Services infringes any third party's intellectual property rights, You (and not Studio) will be responsible for the investigation, defense, settlement and discharge of any such claim of intellectual property infringement. You will, however, promptly notify the Studio in writing of such a claim.
11. Updates and Modifications
11.1. Game Updates: We may require you to accept updates to the Games and Services. You acknowledge that we may automatically patch, update, or modify the Games or Services remotely and you consent to us deploying such patches, updates, and modifications.
11.2. Terms Updates and Notices: We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Services or by other means (e.g., posting on our website or sending an email to the address associated with your Account). You consent to receive notices from us electronically, and you agree that all electronic notices satisfy any legal requirement that such communications be in writing. Your continued use of the Services after such notice constitutes your acceptance of the modified Terms.
12. Service Availability & Disclaimers
12.1. "AS IS" and "AS AVAILABLE": THE GAMES AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
12.2. No Uptime Guarantee: THE STUDIO DOES NOT WARRANT THAT THE GAMES OR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
12.3. Bugs: WHILE WE STRIVE TO PROVIDE A HIGH-QUALITY EXPERIENCE, WE DO NOT WARRANT THAT ALL REPORTED BUGS OR ERRORS WILL BE CORRECTED.
12.4. Compatibility: The Studio does not warrant that the Services will be compatible with all devices, hardware, software, or operating systems. You are responsible for providing the equipment and software necessary to use the Services.
13. Third-Party Content and Services
The Games and Services may contain links to third-party websites, advertisements, or services that are not owned or controlled by the Studio (e.g., advertisements, payment processors). We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website or service from the Games and/or Services, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of such sites.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE STUDIO, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (a) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (b) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (c) ANY CONTENT OBTAINED FROM THE SERVICES; OR (d) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE STUDIO EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (USD $100.00) OR THE AMOUNT YOU PAID THE STUDIO, IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.
15. Indemnification
You agree to defend, indemnify, and hold harmless the Studio, its affiliates, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Games and Services, including, but not limited to, your UGC, your use of any content other than as expressly authorized in these Terms, or any third-party claim relating to your use or possession of the Services.
16. Account Suspension, Banning, and Appeals
16.1. Studio-Initiated Suspensions and Bans: We reserve the right to issue warnings, or to temporarily suspend or permanently ban your Account and your access to the Games and Services if you violate these Terms, including the Prohibited Conduct rules in Section 6. The severity and nature of the action will be determined by us in our sole discretion.
Suspensions: A temporary removal of your access to some or all of the Services. Repeated violations may lead to longer suspension periods or a permanent ban.
Bans: The permanent termination of your Account and your license to use the Services, reserved for the most serious violations.
16.2. Appeal Process: If your Account has been suspended or banned, you may appeal the decision by contacting us at support@qlestudio.com. Your appeal must include your Account email, username/ID, and a detailed explanation. All decisions made by the Studio regarding appeals are final.
16.3. User-Initiated Deactivation: You may have the option to temporarily deactivate your Account through settings or by contacting support. These Terms will still apply, and your Account will be reactivated at the end of the designated cool-down period.
17. Termination
17.1. Termination by Studio: We may terminate or suspend your access to any or all of the Services immediately, without prior notice or liability, for any reason or no reason, including if you breach these Terms.
17.2. Effect of Termination: Upon termination, your right to use the Services will immediately cease. Your Account may be terminated, and you may lose access to any associated data, progress, and Virtual Items without refund or compensation. Sections 2, 7, 8, 10, 14, 15, 17, 18, 19, 20 shall survive termination.
17.3. Account Deletion: You may request permanent deletion of your Account by contacting contact@qlestudio.com.
18. Governing Law and Dispute Resolution
18.1. Governing Law: These Terms shall be governed by the laws of the Republic of the Philippines, without regard to its conflict of law principles.
18.2. Dispute Resolution: Any dispute arising from these Terms will be resolved first through good faith negotiation. If negotiation fails, disputes shall be resolved exclusively in the courts located in Mandaluyong City, Philippines. You waive any objection to jurisdiction and venue in such courts and waive any right to participate in a class action lawsuit against the Studio.
19. Export Control
You agree to comply with all applicable Philippines and non-Philippines export control and trade sanctions laws ("Export Laws"). You represent and warrant that you are not located in a country that is subject to a Philippines Government embargo or that has been designated by the Philippines Government as a "terrorist supporting" country, and that you are not listed on any Philippines Government list of prohibited or restricted parties.
20. Miscellaneous
20.1. Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and the Studio regarding the Services.
20.2. Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
20.3. No Waiver: Our failure to enforce any right or provision will not be considered a waiver of those rights.
20.4. Assignment: You may not assign or transfer these Terms without our prior written consent. We may freely assign or transfer these Terms without restriction.
20.5. Illegitimate copies: The Studio bears no responsibility for activities stemming from Games acquired through illicit channels, commonly referred to as pirated software.
21. Contact Information
If you have any questions about these Terms, please contact us at:
QLE OPC
contact@qlestudio.com
Last Updated: March 19, 2026
Version: 1.0.0
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY DOWNLOADING, INSTALLING, ACCESSING, OR USING ANY GAME OR SERVICE PROVIDED BY QLE OPC ("Studio," "we," "us," "our"), YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS ("Terms"). IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE OUR GAMES OR SERVICES.
These Terms constitute a legally binding agreement between you ("you," "your," "Player") and QLE OPC, located at 489 Shaw Boulevard, Barangay Addition Hills, Mandaluyong City, Philippines 1550.
1. Acceptance of Terms & Age Requirements
1.1. Binding Agreement: These Terms govern your access to and use of our games (each a "Game," collectively "Games") and any related services, websites, content, and software provided by the Studio (collectively, the "Services").
1.2. Age: You must be at least 13 years old (or the minimum age required by the laws of your jurisdiction to consent to data collection and enter into binding contracts, whichever is older) to use the Games and/or Services. If you are under the age of 18 (or the age of legal majority in your jurisdiction), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf and takes full responsibility for your compliance. If you are a parent or guardian consenting to these Terms for your child, you agree to be fully responsible for their acts and omissions.
2. Privacy Policy and Data Consent
2.1. Privacy Policy: Our Privacy Policy explains how we collect, use, and disclose information about you. Our Privacy Policy is incorporated by reference into these Terms. By accepting these Terms, you agree to the collection, use, and disclosure of your information as described in our Privacy Policy, located at: https://qlestudio.com/privacy-policy.
2.2. Consent to Use of Data: You agree that the Studio may collect and use technical data and related information to facilitate the provision of the Services. By using the Services, you authorize and consent to the collection, storage, and use of your information. This includes:
Personal Data: Processing of personal data necessary for the functionality of the Services, such as creating and maintaining your user Account.
Anonymized Data: Processing of anonymized and aggregated data for analytics, to monitor and analyze the use of the Services, and to improve and enhance the Games and Services.
2.3. Updates: Studio reserves the right to change the provisions of its Privacy Policy at any time and from time to time at its sole discretion. Studio will post any changes to its Privacy Policy at the web address (https://qlestudio.com/privacy-policy). Your use of the Application following the posting of such changes to the Privacy Policy will constitute Your acceptance of any such changes.
3. License Grant
3.1. Limited License: Subject to your compliance with these Terms, the Studio grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, access, and use the Games and Services solely for your personal, non-commercial entertainment purposes on devices that you own or control.
3.2. Virtual Currency and Items: The Games may include virtual currency (e.g., coins, gems) or virtual in-game items (e.g., characters, cosmetics, power-ups) (collectively, "Virtual Items"). These Virtual Items are licensed to you, not sold. You acknowledge that you do not own the Virtual Items and that they have no real-world value. They are not redeemable for any sum of money or monetary value from the Studio. We have the absolute right to manage, regulate, control, modify, or eliminate Virtual Items at any time, with or without notice, and shall have no liability to you or any third party for the exercise of such rights.
3.3. Licensed, Not Sold: The Games and Services are licensed, not sold, to you. These Terms grant you no title or ownership in the Games or Services. All rights not expressly granted under these Terms are reserved by the Studio and its licensors.
3.4 Prohibited Conduct: Engagement in any of the activities enumerated in Section 6, titled "Prohibited Conduct," is strictly forbidden. Should you engage in any such prohibited activities, your account may be subject to suspension or permanent ban, thereby prohibiting your ability to interact with our Games and Services. Furthermore, you shall forfeit all rights to the use of in-game purchased items, subscriptions, and digital assets associated with our Games and Services.
4. Platform Terms
Your use of the Games may also be subject to the terms and conditions of the platform through which you downloaded or accessed the Game (e.g., Google Play Store, Apple App Store, Steam) ("Platform Terms"). These Terms are between you and the Studio only, not with the platform provider. You must comply with all applicable Platform Terms. In case of conflict between these Terms and the Platform Terms, the Platform Terms may prevail regarding platform-specific matters.
5. Accounts
5.1. Registration: Our Games or Services may require you to create an account ("Account"). You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.
5.2. Security: You are responsible for safeguarding your Account password and for any activities or actions under your Account. You agree to notify us immediately of any unauthorized use of your Account. We are not liable for any loss or damage arising from your failure to comply with these requirements.
5.3. Sharing: You may not share your Account or login credentials with anyone else, nor permit anyone else to access your Account. You are responsible for all activities that occur under your Account.
6. Prohibited Conduct
You agree not to do, or attempt to do, any of the following in connection with the Games or Services:
Use the Games or Services for any illegal purpose or in violation of any local, state, national, or international law.
Violate or encourage others to violate the rights of third parties, including intellectual property rights.
Post, upload, or distribute any content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, hateful, or otherwise inappropriate.
Interfere with security-related features, including by disabling or circumventing features that prevent or limit use or copying of any content.
Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of any portion of the Games or Services, except to the extent that such activity is expressly permitted by applicable law.
Sell, resell, license, sublicense, rent, lease, distribute, transfer, copy, reproduce, modify, adapt, create derivative works of, or otherwise commercially exploit the Games or Services or any part thereof. This includes selling Accounts or Virtual Items for real money outside of any officially sanctioned channels provided by the Studio.
Use cheats, exploits, automation software (bots), hacks, mods, or any unauthorized third-party software designed to modify or interfere with the Games or Services.
Interfere with the operation of the Games or Services or any user's enjoyment, including by uploading or disseminating viruses, adware, spyware, worms, or other malicious code; or attempting to collect personal information without consent.
Distribute, or make the Games or Services available over a network where it could be used by multiple devices at the same time without our express written authorization.
Use our name, logo, trademarks, or branding without our prior written consent. This includes adding your logo or any third-party logo to the Game interface or related materials.
Perform any fraudulent activity, including impersonating any person or entity, or accessing any other user's Account without permission, or any means of financial fraud to obtain virtual goods for free or for a lower fee than what it was originally intended.
7. Payments, Virtual Goods, and Refund Policy
7.1. General Policy. All purchases and acquisitions of Virtual Goods (as defined below) through the Service are final and non-refundable, except as expressly stated herein or as required by applicable law in your jurisdiction. By completing a transaction, you agree that you have read and understood our pricing and that the purchase is final.
7.2. Virtual Goods. The Service may include the option to purchase, with real currency, a license to use virtual, in-game items, including but not limited to, in-game currency ("Virtual Currency"), character skins, cosmetic items, equipment, or access to new content ("Virtual Goods"). Virtual Goods are licensed, not sold, to you for use within the Service. Virtual Goods have no monetary value, cannot be redeemed for real money, and are non-transferable.
7.3. Refund Eligibility and Exceptions. We do not provide refunds or credits for any Virtual Goods for any reason, including, but not limited to, your dissatisfaction with the item or the termination or suspension of your account. However, we may consider refund requests on a case-by-case basis under the following limited circumstances:
Defective or Non-Functional Content: If Virtual Goods are verifiably defective, corrupted, or otherwise non-functional due to a fault attributable to us, we may, at our sole discretion, offer a replacement or a refund.
Misrepresented Content: If Virtual Goods are found to be significantly and materially different from how they were described at the point of sale within the Service.
Unauthorized Transactions: If a transaction was made on your account without your authorization, subject to a timely report and our internal investigation confirming fraudulent activity.
Statutory Rights: This policy does not limit any mandatory statutory rights you may have under applicable local consumer laws. For users residing in the Philippines, this policy is subject to your rights under the Consumer Act of the Philippines (R.A. 7394) and other relevant legislation concerning defective or misrepresented digital goods.
7.4. How to Request a Refund. To be considered for a refund, you must submit a request to our email (support@qlestudio.com) and/or official Customer Support channel within fourteen (14) days of the purchase date, unless a different period is required by applicable law. Your request must include:
Your account username and/or user ID.
The transaction ID and date of purchase.
A detailed description of the issue and the reason for your refund request.
Any supporting evidence, such as screenshots or video recordings.
We will review your request and notify you of our decision. All decisions regarding refunds are made at our sole discretion, subject to applicable laws.
7.5. Abuse of Policy and Chargebacks. We reserve the right to suspend or terminate accounts that exhibit fraudulent or abusive refund request patterns. Initiating a chargeback with your bank or payment provider for a valid transaction without first contacting our Customer Support to resolve the issue is a violation of these Terms and may result in the immediate suspension or termination of your account and the forfeiture of all your Virtual Goods.
7.6. Changes to Policy. We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy within our Service or on our website.
8. Use of Games and Services by Minors
8.1 Parent’s Permission: If you are a parent or legal guardian, you may permit your minor child ("Minor") to use your account and/or their own, provided that you accept these Terms on behalf of the Minor. If you permit a Minor to use the Service, you hereby agree to these Terms on behalf of yourself and the Minor, and you understand and agree that you will be responsible for all uses of the Service by the Minor, whether or not such uses were authorized by you.
8.2 Parent’s Responsibility: You are solely responsible for the Minor’s conduct, safety, and compliance with these Terms and all applicable rules, including those stated in Section 6 Prohibited Conduct.
8.3 Parent’s Monitoring: You are solely responsible for monitoring the Minor's use of the Service, including their interactions and communications with other users. The Studio disclaims any liability related to the Minor's exposure to content you may deem inappropriate. You acknowledge you have reviewed the game's age rating (e.g., ESRB, PEGI) and have determined it is appropriate for the Minor.
8.4 Parental Controls: The Studio shall provide tools for managing game features accessible to child accounts, including Text chat and Voice chat, which will be displayed on our website's family management page (https://qlestudio.com/account#Family). In this page, verified adults can add child accounts into their family group and enable or disable game features. To verify as an adult, you may do so on the same page and follow the instructions.
8.5 Financial Charges and Refunds: You are responsible for all purchases and fees incurred by the Minor. Refunds for these charges may be granted if the request meets the eligibility requirements of Section 7.3 (Refund Eligibility and Exceptions) and is made within the time period specified in Section 7.4 (How to Request a Refund).
8.6 Liability for Misconduct: You are fully liable for any damages or violations resulting from the Minor's abuse of our games or platforms. This includes, but is not limited to, actions like spamming, harassment, or cheating. A refund for a purchase does not release you from this liability for the Minor's conduct.
8.7 Indemnification: You agree to indemnify, defend, and hold harmless the Studio, its affiliates, officers, and employees from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with the Minor's access to or use of the Service.
9. User-Generated Content
9.1. License Grant: If the Game allows you to create, upload, or share content ("User-Generated Content" or "UGC"), you grant the Studio a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your UGC in connection with the Services and the Studio's business, including for promoting the Games.
9.2. Responsibility: You are solely responsible for your UGC and the consequences of posting or publishing it. You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to publish UGC you submit and to grant the license set forth above.
9.3. Removal: We reserve the right to remove or disable access to any UGC for any or no reason, including UGC that we believe violates these Terms or is otherwise inappropriate.
10. Intellectual Property
10.1. Ownership: The Games, Services, and all content therein (excluding UGC), including software, code, graphics, text, audio, video, trademarks, logos, and designs, are the exclusive property of the Studio and its partners, affiliates, licensors, and the respective owners of the material, and are protected by intellectual property laws.
10.2. Third-Party Materials: The Games and Services may contain or utilize software, assets, or other materials from third parties, including open-source software ("Third-Party Materials"). Such Third-Party Materials may be subject to their own separate license terms. You agree to comply with all such third-party license terms.
10.3 Infringement Acknowledgement: You and the Studio acknowledge and agree that, in the event of a third party claim that the Games or Services or Your possession or use of the Games or Services infringes any third party's intellectual property rights, You (and not Studio) will be responsible for the investigation, defense, settlement and discharge of any such claim of intellectual property infringement. You will, however, promptly notify the Studio in writing of such a claim.
11. Updates and Modifications
11.1. Game Updates: We may require you to accept updates to the Games and Services. You acknowledge that we may automatically patch, update, or modify the Games or Services remotely and you consent to us deploying such patches, updates, and modifications.
11.2. Terms Updates and Notices: We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Services or by other means (e.g., posting on our website or sending an email to the address associated with your Account). You consent to receive notices from us electronically, and you agree that all electronic notices satisfy any legal requirement that such communications be in writing. Your continued use of the Services after such notice constitutes your acceptance of the modified Terms.
12. Service Availability & Disclaimers
12.1. "AS IS" and "AS AVAILABLE": THE GAMES AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
12.2. No Uptime Guarantee: THE STUDIO DOES NOT WARRANT THAT THE GAMES OR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
12.3. Bugs: WHILE WE STRIVE TO PROVIDE A HIGH-QUALITY EXPERIENCE, WE DO NOT WARRANT THAT ALL REPORTED BUGS OR ERRORS WILL BE CORRECTED.
12.4. Compatibility: The Studio does not warrant that the Services will be compatible with all devices, hardware, software, or operating systems. You are responsible for providing the equipment and software necessary to use the Services.
13. Third-Party Content and Services
The Games and Services may contain links to third-party websites, advertisements, or services that are not owned or controlled by the Studio (e.g., advertisements, payment processors). We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website or service from the Games and/or Services, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of such sites.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE STUDIO, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (a) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (b) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (c) ANY CONTENT OBTAINED FROM THE SERVICES; OR (d) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE STUDIO EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (USD $100.00) OR THE AMOUNT YOU PAID THE STUDIO, IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.
15. Indemnification
You agree to defend, indemnify, and hold harmless the Studio, its affiliates, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Games and Services, including, but not limited to, your UGC, your use of any content other than as expressly authorized in these Terms, or any third-party claim relating to your use or possession of the Services.
16. Account Suspension, Banning, and Appeals
16.1. Studio-Initiated Suspensions and Bans: We reserve the right to issue warnings, or to temporarily suspend or permanently ban your Account and your access to the Games and Services if you violate these Terms, including the Prohibited Conduct rules in Section 6. The severity and nature of the action will be determined by us in our sole discretion.
Suspensions: A temporary removal of your access to some or all of the Services. Repeated violations may lead to longer suspension periods or a permanent ban.
Bans: The permanent termination of your Account and your license to use the Services, reserved for the most serious violations.
16.2. Appeal Process: If your Account has been suspended or banned, you may appeal the decision by contacting us at support@qlestudio.com. Your appeal must include your Account email, username/ID, and a detailed explanation. All decisions made by the Studio regarding appeals are final.
16.3. User-Initiated Deactivation: You may have the option to temporarily deactivate your Account through settings or by contacting support. These Terms will still apply, and your Account will be reactivated at the end of the designated cool-down period.
17. Termination
17.1. Termination by Studio: We may terminate or suspend your access to any or all of the Services immediately, without prior notice or liability, for any reason or no reason, including if you breach these Terms.
17.2. Effect of Termination: Upon termination, your right to use the Services will immediately cease. Your Account may be terminated, and you may lose access to any associated data, progress, and Virtual Items without refund or compensation. Sections 2, 7, 8, 10, 14, 15, 17, 18, 19, 20 shall survive termination.
17.3. Account Deletion: You may request permanent deletion of your Account by contacting contact@qlestudio.com.
18. Governing Law and Dispute Resolution
18.1. Governing Law: These Terms shall be governed by the laws of the Republic of the Philippines, without regard to its conflict of law principles.
18.2. Dispute Resolution: Any dispute arising from these Terms will be resolved first through good faith negotiation. If negotiation fails, disputes shall be resolved exclusively in the courts located in Mandaluyong City, Philippines. You waive any objection to jurisdiction and venue in such courts and waive any right to participate in a class action lawsuit against the Studio.
19. Export Control
You agree to comply with all applicable Philippines and non-Philippines export control and trade sanctions laws ("Export Laws"). You represent and warrant that you are not located in a country that is subject to a Philippines Government embargo or that has been designated by the Philippines Government as a "terrorist supporting" country, and that you are not listed on any Philippines Government list of prohibited or restricted parties.
20. Miscellaneous
20.1. Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and the Studio regarding the Services.
20.2. Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
20.3. No Waiver: Our failure to enforce any right or provision will not be considered a waiver of those rights.
20.4. Assignment: You may not assign or transfer these Terms without our prior written consent. We may freely assign or transfer these Terms without restriction.
20.5. Illegitimate copies: The Studio bears no responsibility for activities stemming from Games acquired through illicit channels, commonly referred to as pirated software.
21. Contact Information
If you have any questions about these Terms, please contact us at:
QLE OPC
contact@qlestudio.com