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Game Service Terms of Service
Effective Date: February 28, 2026 | Version 1.0
Chapter 1 General Provisions
Article 1 (Purpose)
These Terms govern the rights, obligations, responsibilities, and other necessary matters between Netrons Co., Ltd. (the "Company") and its members in connection with the use of the game service "ArkCity Neo" (the "Game" or "Service") provided by the Company.
Article 2 (Definitions)
(1) The terms used in these Terms are defined as follows:
- "Game Service" means "ArkCity Neo" and all incidental services provided by the Company to users.
- "Member" means a person who agrees to these Terms, enters into a service agreement with the Company, and uses the Service.
- "Account (ID)" means the unique identification information set by the Member and approved by the Company, consisting of a combination of letters and numbers, or granted through external authentication (Google, Apple, STOVE, etc.), for the identification of the Member and use of the Service.
- "Character" means a virtual persona operated by the Member within the Game.
- "Paid Content" means content provided by the Company for a fee, such as in-game items, Synchro Chips, and the Battle Pass.
- "Ether" means the sole in-game currency used within the Game.
- "Probability-Based Item" means a game item provided to users by chance-based methods, such as summoning, that may be used within the Game for a fee or free of charge.
- "Synchro (Transformation)" means the in-game system in which a Member temporarily transforms into an equipped character to use skills.
- "Operational Policy" means the specific provisions governing matters necessary for applying these Terms and matters delegated by these Terms.
(2) Any term used in these Terms that is not defined in this Article shall be governed by the relevant laws and the guidance provided for each service.
Article 3 (Provision of Company Information)
The Company shall display the following information within the Game or on the Company's website:
- Company name: Netrons Co., Ltd.
- Representative: Yoo Jong-hwa
- Contact: 010-8287-4037
- Website: https://netrons.co.kr
Article 4 (Effectiveness and Amendment of the Terms)
(1) These Terms take effect by being posted within the Game or on the Company's website, or by being otherwise notified to Members.
(2) The Company may amend these Terms to the extent that it does not violate relevant laws such as the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Game Industry Promotion Act.
(3) When the Company amends the Terms, it shall specify the effective date and the reason for the amendment and announce it together with the current Terms in the in-service notices from seven (7) days before the effective date until the day before the effective date. However, in the case of an amendment unfavorable to Members, the Company shall provide notice with a grace period of at least thirty (30) days in advance.
(4) If a Member does not agree to the amended Terms, the Member may discontinue use of the Service and terminate the service agreement. If the Member continues to use the Service after the effective date of the amended Terms, the Member shall be deemed to have agreed to the amended Terms.
Article 5 (Rules Outside the Terms)
Matters not specified in these Terms shall be governed by the relevant laws or the Operational Policy established by the Company.
Article 6 (Operational Policy)
(1) The Company may establish matters necessary for applying these Terms as an Operational Policy.
(2) Any change to the Operational Policy shall be announced in accordance with the amendment procedure for the Terms set out in Article 4.
Chapter 2 Conclusion of the Service Agreement
Article 7 (Conclusion and Application of the Service Agreement)
(1) The service agreement is concluded when a person who wishes to become a Member (the "Applicant") agrees to these Terms, applies for use, and the Company accepts such application.
(2) The Company shall, in principle, accept an Applicant's application. However, the Company may refuse acceptance of, or subsequently terminate the service agreement for, any application falling under the following:
- Where the Applicant has previously lost membership status under these Terms;
- Where the application is made by misappropriating another person's information;
- Where false information is entered, or the information required by the Company is not provided;
- Where the Applicant intends to use the Service for an improper purpose;
- Where the application is made for a purpose that violates relevant laws or undermines public order and good morals;
- Where a child under the age of 14 has not obtained the consent of a legal representative;
- Where other application requirements established by the Company are not satisfied.
(3) The service agreement is established at the point in time when the Company indicates the completion of registration during the application process.
Article 8 (Management of Account and Password)
(1) The Member is responsible for managing their own account and password.
(2) The Member shall not allow a third party to use their account or password.
(3) If a Member becomes aware that their account or password has been stolen or is being used by a third party, the Member shall immediately notify the Company and follow the Company's guidance.
(4) In the case of the preceding paragraph, the Company shall not be liable for any disadvantage arising from the Member's failure to notify the Company, or from the Member's failure to follow the Company's guidance despite having given notice.
Article 9 (Provision and Change of Member Information)
(1) Where a Member is required to provide information to the Company under these Terms, the Member shall provide truthful information and shall not be protected from any disadvantage arising from the provision of false information.
(2) A Member may view and modify their personal information at any time through the personal information management screen.
(3) If any information entered at the time of application changes, the Member shall notify the Company of such change through the Game or customer center.
Article 10 (Protection of Personal Information)
(1) The Company shall endeavor to protect Members' personal information in accordance with relevant laws.
(2) The protection and use of a Member's personal information shall be governed by the relevant laws and the Company's Privacy Policy.
Chapter 3 Obligations of the Parties to the Service Agreement
Article 11 (Obligations of the Company)
(1) The Company shall not engage in any act prohibited by relevant laws or these Terms or contrary to public morals, and shall use its best efforts to provide the Service continuously and stably.
(2) The Company shall establish a security system to protect personal information (including credit information) so that Members can use the Service safely, and shall disclose and comply with its Privacy Policy.
(3) When a Member's complaint regarding the Service is received, the Company shall handle it promptly; if prompt handling is difficult, the Company shall notify the Member of the reason and processing schedule through the Game or other means.
Article 12 (Obligations of the Member)
(1) A Member shall not engage in any of the following acts:
- Registering false information at the time of application or change;
- Misappropriating another person's information;
- Unauthorized alteration of information posted by the Company;
- Transmitting or posting information (such as computer programs) other than that designated by the Company;
- Infringing the copyrights or other intellectual property rights of the Company or any third party;
- Damaging the reputation of, or interfering with the business of, the Company or any third party;
- Disclosing or posting in the Game obscene or violent messages, images, audio, or other information contrary to public order and good morals;
- Using the Service for commercial purposes without the Company's consent;
- Exploiting bugs within the Game;
- Acquiring or disposing of in-game data (Ether, items, etc.) through abnormal means;
- Using the Service with automated programs (macros, bots, hacks, etc.);
- Trading game data for cash or cash-equivalent means;
- Placing a load on the Company's servers or network;
- Other illegal or improper acts.
(2) The Member shall comply with relevant laws, the provisions of these Terms, the Operational Policy, and matters announced by the Company in connection with the Service, and shall not engage in any act that interferes with the Company's business.
Chapter 4 Use of the Service
Article 13 (Provision of the Service)
(1) The Company provides the following services to Members:
- Game service (gameplay of "ArkCity Neo");
- Communication services (chat, guilds, etc.);
- Paid content services (Synchro Chips, Battle Pass, etc.);
- All other services that the Company additionally develops or provides to Members through partnerships, etc.
(2) The Service is provided, in principle, 24 hours a day, year-round. However, the Company may temporarily suspend the provision of the Service in the event of maintenance, inspection, replacement, or failure of information and communications facilities such as computers, communication interruptions, or where there is a substantial operational reason.
(3) In the case of a suspension of the Service under the preceding paragraph, the Company shall announce it in advance. However, where it is due to a force majeure reason, the Company may announce it after the fact.
Article 14 (Change and Suspension of the Service)
(1) The Company may change the Service it provides for operational or technical reasons, and shall announce such content within the Service before the change.
(2) The Company may restrict or suspend all or part of the Service in any of the following cases:
- In the case of force majeure such as war, conflict, natural disaster, or a comparable national emergency;
- Where there is an obstruction to normal use of the Service due to a power outage, failure of various facilities, or a surge in usage;
- Where it is unavoidable due to construction such as maintenance of facilities for the Service;
- Where the Company is otherwise unable to provide the Service due to its various circumstances.
(3) Where the Company terminates the Service, it shall notify Members at least thirty (30) days in advance and carry out refund procedures for Paid Content.
Article 15 (Refunds upon Termination of the Service)
(1) Where the Company terminates the Game Service, it shall operate a dedicated refund channel for Paid Content and paid services for a period of at least thirty (30) days from the date of service termination.
(2) The subject of a refund is unused Paid Content held by the Member at the time of service termination.
(3) Content provided free of charge or already used or consumed is excluded from refunds.
Article 16 (Collection of Information)
(1) The Company may collect environmental information such as the specifications of a Member's PC or mobile device and OS information in order to secure game stability and create a comfortable gaming environment.
(2) The Company may compile and use statistics on Service usage to improve service quality.
Article 17 (Provision of Advertisements)
The Company may place advertisements within the Game in connection with the operation of the Service, and the Member agrees to the placement of advertisements displayed when using the Service.
Article 18 (Attribution of Copyright, etc.)
(1) The copyrights and intellectual property rights in the game content within the Service (characters, items, illustrations, music, text, software, etc.) belong to the Company.
(2) A Member shall not use, for commercial purposes, information obtained by using the Service provided by the Company by reproducing, transmitting, publishing, distributing, broadcasting, or other means without the prior consent of the Company, nor allow a third party to do so.
(3) The copyright in posts created by a Member within the Game belongs to that Member. However, the Company may use them within the scope necessary for service operation, promotion, etc.
Article 19 (Paid Content)
(1) The Company provides content that can be purchased for a fee within the Game. The types and prices of Paid Content can be checked in the in-game shop.
(2) Purchases of Paid Content are made through the payment systems of each platform, such as STOVE, Google Play, and the Apple App Store.
(3) Paid Content purchased by a Member can be used only on that account and cannot be transferred to another account.
Article 20 (Probability-Based Items)
(1) Where the Company provides Probability-Based Items, it shall display within the Game the types of items and the provision probability for each type.
(2) The types and probabilities of Probability-Based Items and the list of obtainable items can be checked on the relevant summoning screen.
(3) A pity system applies to Probability-Based Items, and the specific details are displayed separately within the Game.
Article 21 (Restriction of Use)
(1) Where a Member violates the obligations under these Terms or obstructs the normal operation of the Service, the Company may restrict use of the Service in stages, such as warning, temporary suspension, or permanent suspension.
(2) Where the Company takes a use-restriction measure, it shall notify the Member of the following:
- The reason for the use-restriction measure;
- The type and duration of the use-restriction measure;
- The method of filing an objection to the use-restriction measure.
(3) Notwithstanding the preceding paragraph, where urgent measures are necessary due to a violation of relevant laws such as identity theft, payment fraud, or copyright infringement, the Company may immediately impose a permanent suspension and provide notice after the fact.
Article 22 (Objection to Restriction of Use)
(1) Where a Member objects to the Company's use-restriction measure, the Member may submit a written objection to the Company.
(2) The Company shall review the objection within fifteen (15) days from the date of receipt of the written objection under the preceding paragraph and notify the Member of the result.
Chapter 5 Withdrawal of Subscription, Refund of Overpayments, and Termination of the Service Agreement
Article 23 (Withdrawal of Subscription)
(1) A Member may withdraw their subscription within seven (7) days from the date of purchasing Paid Content or the date on which it became available for use. However, withdrawal of subscription may be restricted in any of the following cases:
- Paid Content already used or consumed;
- Opened Probability-Based Items (where summoning has been performed);
- Content whose utility has significantly decreased due to use or partial consumption;
- Content individually produced according to the Member's order.
(2) For Paid Content for which withdrawal of subscription is restricted, the Company shall display such fact before purchase so that users can easily recognize it.
(3) Withdrawal of subscription is processed in accordance with the refund policy of each platform (STOVE, Google Play, the Apple App Store).
Article 24 (Refund of Overpayments)
(1) Where an overpayment occurs, the Company shall refund it.
(2) Where an overpayment occurs due to a cause attributable to the Company, the Company shall refund the full amount of the overpayment.
(3) Where an overpayment occurs due to a cause attributable to the Member, the Member may bear the costs incurred for the refund within a reasonable scope.
(4) The Company may request necessary information from the Member to process a refund of an overpayment, and the Member shall faithfully comply.
Article 25 (Cancellation and Termination by the Member)
(1) A Member may at any time apply for termination of the service agreement (membership withdrawal) through the in-game settings menu or the customer center, and the Company shall process it immediately.
(2) Upon termination of the service agreement, the Member's game data shall be processed in accordance with the Company's Privacy Policy.
(3) A grace period of thirty (30) days is granted after withdrawal, and the withdrawal is revoked if the Member logs in again within the grace period.
(4) Where the service agreement is terminated, the Member's right to use Paid Content is extinguished, and the Company shall provide no separate compensation therefor. However, where there is a refund obligation under relevant laws, such laws shall apply.
Article 26 (Cancellation and Termination by the Company)
(1) Where a Member violates the obligations set out in these Terms, the Company may terminate the service agreement after prior notice.
(2) Notwithstanding the preceding paragraph, where a Member violates relevant laws or causes serious harm to the Company or other Members, the Company may immediately terminate the service agreement.
Chapter 6 Damages and Disclaimer
Article 27 (Damages)
(1) Where the Company causes damage to a Member through willful misconduct or gross negligence, the Company shall be liable to compensate for such damage.
(2) Where a Member causes damage to the Company by violating these Terms, the Member shall be liable to compensate the Company for such damage.
Article 28 (Disclaimer of the Company)
(1) Where the Company is unable to provide the Service due to a natural disaster or comparable force majeure, the Company is exempt from liability regarding the provision of the Service.
(2) The Company shall not be liable for any obstruction to use of the Service due to a cause attributable to the Member.
(3) The Company shall not be liable for the reliability, accuracy, etc. of information, materials, or facts posted by a Member in connection with the Service.
(4) The Company has no obligation to intervene in any dispute arising between Members, or between a Member and a third party, through the medium of the Service, and is not liable to compensate for any damage arising therefrom.
(5) The Company shall not be liable in connection with the use of services provided free of charge, unless otherwise specifically provided by relevant laws.
Article 29 (Notification)
(1) Where the Company gives notice to a Member, it may do so by means of in-game notices, pop-ups, website postings, etc.
(2) For notice to an unspecified number of Members, the Company may substitute individual notice by posting in the in-game notices.
Article 30 (Court of Jurisdiction)
(1) Where a lawsuit is filed between the Company and a Member over a dispute arising from use of the Service, the suit shall be filed with the competent court under the Civil Procedure Act.
(2) The laws of the Republic of Korea shall apply to any lawsuit filed between the Company and a Member.
Article 31 (Dispute Resolution)
(1) The Company shall establish and operate a customer center to reflect legitimate opinions or complaints raised by users and to provide compensation for damages.
(2) Where a dispute arises in connection with use of the Service, an application for dispute mediation may be filed with the following organizations:
Organization | Contact | Website
Content Dispute Mediation Committee | 1600-4528 | www.kcdrc.kr
Korea Consumer Agency | 1372 | www.kca.go.kr
Korea Internet & Security Agency (KISA) | 118 | www.kisa.or.kr
Addendum
Article 1 (Effective Date)
These Terms take effect on February 28, 2026.
Version | Effective Date | Changes
v1.0 | February 28, 2026 | Initial establishment
© 2026 Netrons Co., Ltd. All rights reserved.
Game: ArkCity Neo | Privacy Policy | Contact: 070-4242-8247
Effective Date: February 28, 2026 | Version 1.0
Chapter 1 General Provisions
Article 1 (Purpose)
These Terms govern the rights, obligations, responsibilities, and other necessary matters between Netrons Co., Ltd. (the "Company") and its members in connection with the use of the game service "ArkCity Neo" (the "Game" or "Service") provided by the Company.
Article 2 (Definitions)
(1) The terms used in these Terms are defined as follows:
- "Game Service" means "ArkCity Neo" and all incidental services provided by the Company to users.
- "Member" means a person who agrees to these Terms, enters into a service agreement with the Company, and uses the Service.
- "Account (ID)" means the unique identification information set by the Member and approved by the Company, consisting of a combination of letters and numbers, or granted through external authentication (Google, Apple, STOVE, etc.), for the identification of the Member and use of the Service.
- "Character" means a virtual persona operated by the Member within the Game.
- "Paid Content" means content provided by the Company for a fee, such as in-game items, Synchro Chips, and the Battle Pass.
- "Ether" means the sole in-game currency used within the Game.
- "Probability-Based Item" means a game item provided to users by chance-based methods, such as summoning, that may be used within the Game for a fee or free of charge.
- "Synchro (Transformation)" means the in-game system in which a Member temporarily transforms into an equipped character to use skills.
- "Operational Policy" means the specific provisions governing matters necessary for applying these Terms and matters delegated by these Terms.
(2) Any term used in these Terms that is not defined in this Article shall be governed by the relevant laws and the guidance provided for each service.
Article 3 (Provision of Company Information)
The Company shall display the following information within the Game or on the Company's website:
- Company name: Netrons Co., Ltd.
- Representative: Yoo Jong-hwa
- Contact: 010-8287-4037
- Website: https://netrons.co.kr
Article 4 (Effectiveness and Amendment of the Terms)
(1) These Terms take effect by being posted within the Game or on the Company's website, or by being otherwise notified to Members.
(2) The Company may amend these Terms to the extent that it does not violate relevant laws such as the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Game Industry Promotion Act.
(3) When the Company amends the Terms, it shall specify the effective date and the reason for the amendment and announce it together with the current Terms in the in-service notices from seven (7) days before the effective date until the day before the effective date. However, in the case of an amendment unfavorable to Members, the Company shall provide notice with a grace period of at least thirty (30) days in advance.
(4) If a Member does not agree to the amended Terms, the Member may discontinue use of the Service and terminate the service agreement. If the Member continues to use the Service after the effective date of the amended Terms, the Member shall be deemed to have agreed to the amended Terms.
Article 5 (Rules Outside the Terms)
Matters not specified in these Terms shall be governed by the relevant laws or the Operational Policy established by the Company.
Article 6 (Operational Policy)
(1) The Company may establish matters necessary for applying these Terms as an Operational Policy.
(2) Any change to the Operational Policy shall be announced in accordance with the amendment procedure for the Terms set out in Article 4.
Chapter 2 Conclusion of the Service Agreement
Article 7 (Conclusion and Application of the Service Agreement)
(1) The service agreement is concluded when a person who wishes to become a Member (the "Applicant") agrees to these Terms, applies for use, and the Company accepts such application.
(2) The Company shall, in principle, accept an Applicant's application. However, the Company may refuse acceptance of, or subsequently terminate the service agreement for, any application falling under the following:
- Where the Applicant has previously lost membership status under these Terms;
- Where the application is made by misappropriating another person's information;
- Where false information is entered, or the information required by the Company is not provided;
- Where the Applicant intends to use the Service for an improper purpose;
- Where the application is made for a purpose that violates relevant laws or undermines public order and good morals;
- Where a child under the age of 14 has not obtained the consent of a legal representative;
- Where other application requirements established by the Company are not satisfied.
(3) The service agreement is established at the point in time when the Company indicates the completion of registration during the application process.
Article 8 (Management of Account and Password)
(1) The Member is responsible for managing their own account and password.
(2) The Member shall not allow a third party to use their account or password.
(3) If a Member becomes aware that their account or password has been stolen or is being used by a third party, the Member shall immediately notify the Company and follow the Company's guidance.
(4) In the case of the preceding paragraph, the Company shall not be liable for any disadvantage arising from the Member's failure to notify the Company, or from the Member's failure to follow the Company's guidance despite having given notice.
Article 9 (Provision and Change of Member Information)
(1) Where a Member is required to provide information to the Company under these Terms, the Member shall provide truthful information and shall not be protected from any disadvantage arising from the provision of false information.
(2) A Member may view and modify their personal information at any time through the personal information management screen.
(3) If any information entered at the time of application changes, the Member shall notify the Company of such change through the Game or customer center.
Article 10 (Protection of Personal Information)
(1) The Company shall endeavor to protect Members' personal information in accordance with relevant laws.
(2) The protection and use of a Member's personal information shall be governed by the relevant laws and the Company's Privacy Policy.
Chapter 3 Obligations of the Parties to the Service Agreement
Article 11 (Obligations of the Company)
(1) The Company shall not engage in any act prohibited by relevant laws or these Terms or contrary to public morals, and shall use its best efforts to provide the Service continuously and stably.
(2) The Company shall establish a security system to protect personal information (including credit information) so that Members can use the Service safely, and shall disclose and comply with its Privacy Policy.
(3) When a Member's complaint regarding the Service is received, the Company shall handle it promptly; if prompt handling is difficult, the Company shall notify the Member of the reason and processing schedule through the Game or other means.
Article 12 (Obligations of the Member)
(1) A Member shall not engage in any of the following acts:
- Registering false information at the time of application or change;
- Misappropriating another person's information;
- Unauthorized alteration of information posted by the Company;
- Transmitting or posting information (such as computer programs) other than that designated by the Company;
- Infringing the copyrights or other intellectual property rights of the Company or any third party;
- Damaging the reputation of, or interfering with the business of, the Company or any third party;
- Disclosing or posting in the Game obscene or violent messages, images, audio, or other information contrary to public order and good morals;
- Using the Service for commercial purposes without the Company's consent;
- Exploiting bugs within the Game;
- Acquiring or disposing of in-game data (Ether, items, etc.) through abnormal means;
- Using the Service with automated programs (macros, bots, hacks, etc.);
- Trading game data for cash or cash-equivalent means;
- Placing a load on the Company's servers or network;
- Other illegal or improper acts.
(2) The Member shall comply with relevant laws, the provisions of these Terms, the Operational Policy, and matters announced by the Company in connection with the Service, and shall not engage in any act that interferes with the Company's business.
Chapter 4 Use of the Service
Article 13 (Provision of the Service)
(1) The Company provides the following services to Members:
- Game service (gameplay of "ArkCity Neo");
- Communication services (chat, guilds, etc.);
- Paid content services (Synchro Chips, Battle Pass, etc.);
- All other services that the Company additionally develops or provides to Members through partnerships, etc.
(2) The Service is provided, in principle, 24 hours a day, year-round. However, the Company may temporarily suspend the provision of the Service in the event of maintenance, inspection, replacement, or failure of information and communications facilities such as computers, communication interruptions, or where there is a substantial operational reason.
(3) In the case of a suspension of the Service under the preceding paragraph, the Company shall announce it in advance. However, where it is due to a force majeure reason, the Company may announce it after the fact.
Article 14 (Change and Suspension of the Service)
(1) The Company may change the Service it provides for operational or technical reasons, and shall announce such content within the Service before the change.
(2) The Company may restrict or suspend all or part of the Service in any of the following cases:
- In the case of force majeure such as war, conflict, natural disaster, or a comparable national emergency;
- Where there is an obstruction to normal use of the Service due to a power outage, failure of various facilities, or a surge in usage;
- Where it is unavoidable due to construction such as maintenance of facilities for the Service;
- Where the Company is otherwise unable to provide the Service due to its various circumstances.
(3) Where the Company terminates the Service, it shall notify Members at least thirty (30) days in advance and carry out refund procedures for Paid Content.
Article 15 (Refunds upon Termination of the Service)
(1) Where the Company terminates the Game Service, it shall operate a dedicated refund channel for Paid Content and paid services for a period of at least thirty (30) days from the date of service termination.
(2) The subject of a refund is unused Paid Content held by the Member at the time of service termination.
(3) Content provided free of charge or already used or consumed is excluded from refunds.
Article 16 (Collection of Information)
(1) The Company may collect environmental information such as the specifications of a Member's PC or mobile device and OS information in order to secure game stability and create a comfortable gaming environment.
(2) The Company may compile and use statistics on Service usage to improve service quality.
Article 17 (Provision of Advertisements)
The Company may place advertisements within the Game in connection with the operation of the Service, and the Member agrees to the placement of advertisements displayed when using the Service.
Article 18 (Attribution of Copyright, etc.)
(1) The copyrights and intellectual property rights in the game content within the Service (characters, items, illustrations, music, text, software, etc.) belong to the Company.
(2) A Member shall not use, for commercial purposes, information obtained by using the Service provided by the Company by reproducing, transmitting, publishing, distributing, broadcasting, or other means without the prior consent of the Company, nor allow a third party to do so.
(3) The copyright in posts created by a Member within the Game belongs to that Member. However, the Company may use them within the scope necessary for service operation, promotion, etc.
Article 19 (Paid Content)
(1) The Company provides content that can be purchased for a fee within the Game. The types and prices of Paid Content can be checked in the in-game shop.
(2) Purchases of Paid Content are made through the payment systems of each platform, such as STOVE, Google Play, and the Apple App Store.
(3) Paid Content purchased by a Member can be used only on that account and cannot be transferred to another account.
Article 20 (Probability-Based Items)
(1) Where the Company provides Probability-Based Items, it shall display within the Game the types of items and the provision probability for each type.
(2) The types and probabilities of Probability-Based Items and the list of obtainable items can be checked on the relevant summoning screen.
(3) A pity system applies to Probability-Based Items, and the specific details are displayed separately within the Game.
Article 21 (Restriction of Use)
(1) Where a Member violates the obligations under these Terms or obstructs the normal operation of the Service, the Company may restrict use of the Service in stages, such as warning, temporary suspension, or permanent suspension.
(2) Where the Company takes a use-restriction measure, it shall notify the Member of the following:
- The reason for the use-restriction measure;
- The type and duration of the use-restriction measure;
- The method of filing an objection to the use-restriction measure.
(3) Notwithstanding the preceding paragraph, where urgent measures are necessary due to a violation of relevant laws such as identity theft, payment fraud, or copyright infringement, the Company may immediately impose a permanent suspension and provide notice after the fact.
Article 22 (Objection to Restriction of Use)
(1) Where a Member objects to the Company's use-restriction measure, the Member may submit a written objection to the Company.
(2) The Company shall review the objection within fifteen (15) days from the date of receipt of the written objection under the preceding paragraph and notify the Member of the result.
Chapter 5 Withdrawal of Subscription, Refund of Overpayments, and Termination of the Service Agreement
Article 23 (Withdrawal of Subscription)
(1) A Member may withdraw their subscription within seven (7) days from the date of purchasing Paid Content or the date on which it became available for use. However, withdrawal of subscription may be restricted in any of the following cases:
- Paid Content already used or consumed;
- Opened Probability-Based Items (where summoning has been performed);
- Content whose utility has significantly decreased due to use or partial consumption;
- Content individually produced according to the Member's order.
(2) For Paid Content for which withdrawal of subscription is restricted, the Company shall display such fact before purchase so that users can easily recognize it.
(3) Withdrawal of subscription is processed in accordance with the refund policy of each platform (STOVE, Google Play, the Apple App Store).
Article 24 (Refund of Overpayments)
(1) Where an overpayment occurs, the Company shall refund it.
(2) Where an overpayment occurs due to a cause attributable to the Company, the Company shall refund the full amount of the overpayment.
(3) Where an overpayment occurs due to a cause attributable to the Member, the Member may bear the costs incurred for the refund within a reasonable scope.
(4) The Company may request necessary information from the Member to process a refund of an overpayment, and the Member shall faithfully comply.
Article 25 (Cancellation and Termination by the Member)
(1) A Member may at any time apply for termination of the service agreement (membership withdrawal) through the in-game settings menu or the customer center, and the Company shall process it immediately.
(2) Upon termination of the service agreement, the Member's game data shall be processed in accordance with the Company's Privacy Policy.
(3) A grace period of thirty (30) days is granted after withdrawal, and the withdrawal is revoked if the Member logs in again within the grace period.
(4) Where the service agreement is terminated, the Member's right to use Paid Content is extinguished, and the Company shall provide no separate compensation therefor. However, where there is a refund obligation under relevant laws, such laws shall apply.
Article 26 (Cancellation and Termination by the Company)
(1) Where a Member violates the obligations set out in these Terms, the Company may terminate the service agreement after prior notice.
(2) Notwithstanding the preceding paragraph, where a Member violates relevant laws or causes serious harm to the Company or other Members, the Company may immediately terminate the service agreement.
Chapter 6 Damages and Disclaimer
Article 27 (Damages)
(1) Where the Company causes damage to a Member through willful misconduct or gross negligence, the Company shall be liable to compensate for such damage.
(2) Where a Member causes damage to the Company by violating these Terms, the Member shall be liable to compensate the Company for such damage.
Article 28 (Disclaimer of the Company)
(1) Where the Company is unable to provide the Service due to a natural disaster or comparable force majeure, the Company is exempt from liability regarding the provision of the Service.
(2) The Company shall not be liable for any obstruction to use of the Service due to a cause attributable to the Member.
(3) The Company shall not be liable for the reliability, accuracy, etc. of information, materials, or facts posted by a Member in connection with the Service.
(4) The Company has no obligation to intervene in any dispute arising between Members, or between a Member and a third party, through the medium of the Service, and is not liable to compensate for any damage arising therefrom.
(5) The Company shall not be liable in connection with the use of services provided free of charge, unless otherwise specifically provided by relevant laws.
Article 29 (Notification)
(1) Where the Company gives notice to a Member, it may do so by means of in-game notices, pop-ups, website postings, etc.
(2) For notice to an unspecified number of Members, the Company may substitute individual notice by posting in the in-game notices.
Article 30 (Court of Jurisdiction)
(1) Where a lawsuit is filed between the Company and a Member over a dispute arising from use of the Service, the suit shall be filed with the competent court under the Civil Procedure Act.
(2) The laws of the Republic of Korea shall apply to any lawsuit filed between the Company and a Member.
Article 31 (Dispute Resolution)
(1) The Company shall establish and operate a customer center to reflect legitimate opinions or complaints raised by users and to provide compensation for damages.
(2) Where a dispute arises in connection with use of the Service, an application for dispute mediation may be filed with the following organizations:
Organization | Contact | Website
Content Dispute Mediation Committee | 1600-4528 | www.kcdrc.kr
Korea Consumer Agency | 1372 | www.kca.go.kr
Korea Internet & Security Agency (KISA) | 118 | www.kisa.or.kr
Addendum
Article 1 (Effective Date)
These Terms take effect on February 28, 2026.
Version | Effective Date | Changes
v1.0 | February 28, 2026 | Initial establishment
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