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Arena: Run & Hit Privacy Policy
Ahwi Studio (hereinafter referred to as the "Company") values its users' personal information and complies with the Personal Information Protection Act and related laws. The Company processes personal information related to the "Arena: Run & Hit" service as follows:
Article 1 (Personal Information Collected)
1. The Company may collect and use the following personal information:
(1) Required Collection Items
- Steam account identifier (Steam ID, etc.)
- Steam profile nickname
- In-game nickname, account ID
- Game usage history (play time, matching history, wins/losses, rankings, statistics, etc.)
- Access logs, connection IP, connection time, client version information, etc.
(2) Optional Collection Items (list if available; delete if not)
- Inquiries and feedback voluntarily provided by the user
- Additional information provided when participating in events, etc.
(3) Payment Information
- Information on products purchased through Steam in-app payments (purchase history, amount, purchase date, etc.)
※ Sensitive payment information, such as credit card numbers and account numbers, is processed by Steam and its payment processors, and the Company does not directly collect such information.
Article 2 (Methods of Personal Information Collection)
The Company collects personal information through the following methods: 1. Linking account identification information provided by Steam when a user launches a game through Steam.
2. Collection of logs and statistical information automatically generated during game play.
3. Information directly entered by users, such as customer inquiries, bug reports, and feedback.
Article 3 (Purpose of Personal Information Processing)
The Company uses the collected personal information for the following purposes.
1. Service Provision and Operation: Account identification, matching, rankings, record records, in-game currency and item management, etc.
2. In-App Payment Processing: Checking Star purchase history, managing paid item payments and usage history.
3. Service Improvement: Bug analysis, balance adjustments, server stabilization, usage pattern analysis.
4. Anti-Abusive Use Prevention: Identifying and sanctioning abnormal access, bug exploits, abuse, payment theft, etc.
5. Customer Response: Handling inquiries, delivering notices, and resolving disputes.
Article 4 (Retention and Use Period of Personal Information)
1. The Company retains and uses personal information for the duration of the service. 2. When a user requests account deletion or the service is terminated, personal information will be destroyed without delay, except for the period stipulated by relevant laws (e.g., the retention of transaction records under the Electronic Commerce Act).
3. Information that requires retention for a certain period under relevant laws will be stored separately for the period stipulated by the relevant laws and then destroyed.
Article 5 (Provision of Personal Information to Third Parties)
1. In principle, the Company will not provide users' personal information to third parties beyond the scope specified in this Policy.
2. However, the following exceptions apply:
1) When the user has given prior consent.
2) When there are special provisions in the law or when there is a legitimate request from an investigative agency.
Article 6 (Entrustment of Personal Information Processing)
1. The Company may entrust certain tasks to external companies for service operation.
2. In such cases, the Company will disclose the entrustee, the details of the entrusted tasks, and the duration of the entrustment through a separate notice or this Policy so that users can confirm the information. 3. When entering into a consignment contract, the Company complies with laws and regulations related to personal information protection and manages and supervises the consignee to ensure the safe processing of personal information.
Article 7 (International Transfer)
1. The Company may use overseas servers (e.g., AWS, overseas regions) to provide services.
2. In such cases, personal information may be stored and processed on overseas servers, and the Company will take necessary measures in accordance with relevant laws and regulations.
3. Specific details, such as the target of international transfer, the country of transfer, the date and method of transfer, and the retention and use period, will be announced separately or added to this policy.
Article 8 (User Rights and How to Exercise Them)
1. Users may request access to, correction of, deletion of, or suspension of processing of their personal information at any time.
2. Requests to exercise these rights may be made via email or other means, and the Company will take action without delay in accordance with relevant laws and regulations.
3. In cases specified by law, the Company may restrict requests for access, correction, deletion, or suspension of processing. In such cases, the Company will notify the user of the reason for such restriction.
Article 9 (Procedures and Methods for Deleting Personal Information)
1. The Company will destroy personal information without delay when the retention period expires or the purpose of processing has been achieved.
2. Deletion Procedure
- Unnecessary personal information will be included in the list of items for destruction according to internal procedures and then destroyed en masse at a designated time.
3. Deletion Method
- Electronic files: Delete in a manner that renders them irretrievable and unrecoverable
- Printed materials, etc.: Shred or incinerate
Article 10 (Measures to Ensure the Security of Personal Information)
The Company takes the following measures to ensure the secure processing of personal information:
1. Access control and minimum authorization
2. Encryption of personal information (if necessary)
3. Installation and periodic inspection of security programs
4. Training and management of personal information processors
Article 11 (Personal Information Protection Officer and Contact Information)
Users may contact the following contact information for any inquiries, complaints, or requests for redress regarding personal information protection that arise while using the Service.
- Personal Information Protection Officer: Kim Jeong-won
- Email: ahwhistudio@naver.com
Article 12 (Changes to the Personal Information Processing Policy)
1. This Personal Information Processing Policy may be revised in accordance with relevant laws and regulations, changes to service content, etc.
2. If the Company changes this policy, the Company will announce the changes and the effective date through an in-game notice or the Steam Community/Store page.
Supplementary Provisions
1. This Personal Information Processing Policy will take effect on December 6, 2025.
Ahwi Studio (hereinafter referred to as the "Company") values its users' personal information and complies with the Personal Information Protection Act and related laws. The Company processes personal information related to the "Arena: Run & Hit" service as follows:
Article 1 (Personal Information Collected)
1. The Company may collect and use the following personal information:
(1) Required Collection Items
- Steam account identifier (Steam ID, etc.)
- Steam profile nickname
- In-game nickname, account ID
- Game usage history (play time, matching history, wins/losses, rankings, statistics, etc.)
- Access logs, connection IP, connection time, client version information, etc.
(2) Optional Collection Items (list if available; delete if not)
- Inquiries and feedback voluntarily provided by the user
- Additional information provided when participating in events, etc.
(3) Payment Information
- Information on products purchased through Steam in-app payments (purchase history, amount, purchase date, etc.)
※ Sensitive payment information, such as credit card numbers and account numbers, is processed by Steam and its payment processors, and the Company does not directly collect such information.
Article 2 (Methods of Personal Information Collection)
The Company collects personal information through the following methods: 1. Linking account identification information provided by Steam when a user launches a game through Steam.
2. Collection of logs and statistical information automatically generated during game play.
3. Information directly entered by users, such as customer inquiries, bug reports, and feedback.
Article 3 (Purpose of Personal Information Processing)
The Company uses the collected personal information for the following purposes.
1. Service Provision and Operation: Account identification, matching, rankings, record records, in-game currency and item management, etc.
2. In-App Payment Processing: Checking Star purchase history, managing paid item payments and usage history.
3. Service Improvement: Bug analysis, balance adjustments, server stabilization, usage pattern analysis.
4. Anti-Abusive Use Prevention: Identifying and sanctioning abnormal access, bug exploits, abuse, payment theft, etc.
5. Customer Response: Handling inquiries, delivering notices, and resolving disputes.
Article 4 (Retention and Use Period of Personal Information)
1. The Company retains and uses personal information for the duration of the service. 2. When a user requests account deletion or the service is terminated, personal information will be destroyed without delay, except for the period stipulated by relevant laws (e.g., the retention of transaction records under the Electronic Commerce Act).
3. Information that requires retention for a certain period under relevant laws will be stored separately for the period stipulated by the relevant laws and then destroyed.
Article 5 (Provision of Personal Information to Third Parties)
1. In principle, the Company will not provide users' personal information to third parties beyond the scope specified in this Policy.
2. However, the following exceptions apply:
1) When the user has given prior consent.
2) When there are special provisions in the law or when there is a legitimate request from an investigative agency.
Article 6 (Entrustment of Personal Information Processing)
1. The Company may entrust certain tasks to external companies for service operation.
2. In such cases, the Company will disclose the entrustee, the details of the entrusted tasks, and the duration of the entrustment through a separate notice or this Policy so that users can confirm the information. 3. When entering into a consignment contract, the Company complies with laws and regulations related to personal information protection and manages and supervises the consignee to ensure the safe processing of personal information.
Article 7 (International Transfer)
1. The Company may use overseas servers (e.g., AWS, overseas regions) to provide services.
2. In such cases, personal information may be stored and processed on overseas servers, and the Company will take necessary measures in accordance with relevant laws and regulations.
3. Specific details, such as the target of international transfer, the country of transfer, the date and method of transfer, and the retention and use period, will be announced separately or added to this policy.
Article 8 (User Rights and How to Exercise Them)
1. Users may request access to, correction of, deletion of, or suspension of processing of their personal information at any time.
2. Requests to exercise these rights may be made via email or other means, and the Company will take action without delay in accordance with relevant laws and regulations.
3. In cases specified by law, the Company may restrict requests for access, correction, deletion, or suspension of processing. In such cases, the Company will notify the user of the reason for such restriction.
Article 9 (Procedures and Methods for Deleting Personal Information)
1. The Company will destroy personal information without delay when the retention period expires or the purpose of processing has been achieved.
2. Deletion Procedure
- Unnecessary personal information will be included in the list of items for destruction according to internal procedures and then destroyed en masse at a designated time.
3. Deletion Method
- Electronic files: Delete in a manner that renders them irretrievable and unrecoverable
- Printed materials, etc.: Shred or incinerate
Article 10 (Measures to Ensure the Security of Personal Information)
The Company takes the following measures to ensure the secure processing of personal information:
1. Access control and minimum authorization
2. Encryption of personal information (if necessary)
3. Installation and periodic inspection of security programs
4. Training and management of personal information processors
Article 11 (Personal Information Protection Officer and Contact Information)
Users may contact the following contact information for any inquiries, complaints, or requests for redress regarding personal information protection that arise while using the Service.
- Personal Information Protection Officer: Kim Jeong-won
- Email: ahwhistudio@naver.com
Article 12 (Changes to the Personal Information Processing Policy)
1. This Personal Information Processing Policy may be revised in accordance with relevant laws and regulations, changes to service content, etc.
2. If the Company changes this policy, the Company will announce the changes and the effective date through an in-game notice or the Steam Community/Store page.
Supplementary Provisions
1. This Personal Information Processing Policy will take effect on December 6, 2025.