1. Giiku Games GmbH (referred to hereinafter as “GG”) offers the online game “Florensia” as well as other content and services (also referred to collectively hereinafter as “Services”) to individual user available at the Webpage www.florensia-online.com (referred to hereinafter as “Webpage”)

2. The Services and further developments and improvements are governed by the most recent version of the general terms and conditions set forth below (referred to hereinafter as “General Terms and Conditions”) as well as the associated rules of conduct (https://www.florensia-online.com/rules), which can also be viewed on the website, shall apply to the services and further developments and improvements in their respective current version.

1. You may use the Services free of charge. There is no requirement to use recurring features (e.g. by subscription). If there is a charge for a Service, you will be expressly notified (Art. IV) and informed of your right to cancel (Art. XV).

2. Please note: depending on your Internet access, transmission charges may be incurred when downloading GG software (e.g., when charged by data volume). GG is not responsible for any software download initiated by you.

1. Registration is required in order to use the Services. If you are younger than 18 years, consent from your legal guardian(s) is required in order to create a valid registration.

2. The license to use the Services according to IX. is acquired through registration at the Games Webpage. You will receive a confirmation link sent to the E-mail address provided at the time of registration. Please activate this confirmation link to verify your registration. You can then set up your own personal user account (referred to hereinafter as “Account”). You are required to provide the complete and correct information requested at the time of registration. If you provide untrue information (e.g., country of origin), GG is entitled to delete your Account at any time. You do not have the right to use a specific Username or a specific password. You may change your password following registration. Please make sure that the information provided at the time of registration is always kept up-to-current.

3. GG is entitled to reject your registration via E-mail or revoke it at any time after registration if there is a good cause. In this case you will be informed of such a good cause by E-mail to the E-mail address most recently provided by you. A violation of these General Terms and Conditions may constitute a good cause.

4. Your Account is not transferable to other individuals. GG is entitled to delete your Account, and with it your personal information, if you go for a period of more than 180 days in a row without using the Services. If you have purchased Aurum Pieces (the cash currency and referred hereinafter as “AP” (see Art. IV. [1] below), GG can delete your Account and revoke any remaining APs if you have not used the Services for a period of at least one (1) year.

5. You can delete your Account at any time and thereby terminate your usage without providing advance notice. AP purchased up to that time are then forfeited without the right to reimbursement.

6. License Restrictions. GG may suspend or terminate your license to use the Services or any part, component and/or individual feature thereof, as mentioned in Section XIII, if you fail to comply with these General Terms and Conditions and the Code of Conduct. In the event of such suspension or termination of the license, you shall not be entitled to any compensation in respect of the relevant suspended or terminated license, including, without limitation items, virtual currency and services, etc. You agree that you will not, under any circumstances, take the actions set forth below, in whole or in part:

• Derivative Works: Copying or reproducing, translating, reverse engineering, deriving source code, modifying, disassembling, decompiling or creating derivative works based on or in connection with the Platform.
  
• Cheating: To create, use, offer, advertise, make available and/or distribute or assist in the creation of the following:
  a) Cheats: which are methods not expressly approved by GG (whether performed using hardware, software, a combination thereof, or otherwise) that affect and/or facilitate gameplay, including exploits of game bugs, and thereby give you and/or other users an advantage over other players who do not use such methods;
  b) Bots; which are any type of code and/or software/or hardware, whether purchased or homemade, not expressly approved by GG that enables automated control of the game or parts of the game or other features of the Services, such as automated control of a character in the game;
  c) Hacks; which is accessing or modifying the software in a manner not expressly approved by GG;
  d) any type of code and/or software not expressly approved by GG that may be used in connection with the Services and/or any component or feature thereof to modify and/or facilitate gameplay or other functionality;
  
• Toxicity / Disruption / Harassment: Engaging in toxic behaviour, disrupting or interfering with the gaming experience of other players or interfering with the operation of the Service in any way, including:
  a) Harassment, "griefing", toxic, abusive behaviour, conduct or chat intended to interfere with or otherwise unreasonably undermine or disrupt the game experience of other players.
  b) Abusive, aggressive, demeaning or insulting behaviour towards GG's customer service representatives, including but not limited to chat, email, letter, telephone or other means of communication.
  
• In order to help combat abusive behaviour and practices that disrupt or impair the gaming experience of others, GG may monitor and record, without limitation, game chats, forum postings, etc. GG may monitor and/or record your communications and in game activities when using the Service for analysis of abusive behaviour (including but not limited to chat messages) in order to prevent fraud and deception or to enforce these Terms and Conditions. Communications within the game should therefore not be considered private, and chats and other communications may be seen and/or heard by other users. Therefore, users should not disclose personal information in these communications.

1. Aurum Pieces are a virtual currency for purchasing virtual items (referred to hereinafter as “Items”) for use in the Services. You can purchase various quantities of APs through payment of corresponding Euro amounts. The provision of Aurum Pieces is a digital service of GG. By entering into an agreement with respect to the Aurum Pieces, you acquire a non-exclusive, non-transferable right to use the respective Aurum Pieces for the duration of the agreement for the use in the game. If the user account is blocked, the GG shall have a right to refuse performance for the duration of the blocking.

2. GG offers you various payment methods, depending on your credit rating and country of origin. You do not have a right to use specific payment methods.

3. Once purchased, APs cannot be converted into money, subject to the cancellation provisions (see Art. XV).

4. The Services may require various technical configurations (e.g., graphics card, browser, etc.) in order to be used trouble-free. The Services must be used on PCs exclusively. Mac users cannot use the Services trouble-free. We recommend using the Services on a trial basis at first before purchasing APs in order to determine whether you meet the technical requirements for trouble-free use of the Services.

5. APs you purchase are recorded in your personal customer account (referred to hereinafter as “e-Wallet”). APs do not expire in general, apart from deletion of your customer account for non-use, for which see Art. III. 4. In the event we permanently discontinue the Portal, we will refund the remaining APs to you.

6. The provision of Items is a digital service of GG. By entering into an agreement with respect to the Items, you acquire a non-exclusive, non-transferable right to use the respective the Item for the duration of the agreement for the use in the game. Items purchased using APs are not transferable and cannot be converted back into APs. Items that can be used in the individual Services (“Game Items”) may be governed by different validity periods. If the user account is blocked, the GG shall have a right to refuse performance for the duration of the blocking.

1. There can be unscheduled maintenance operations which, as far as possible, will be announced on the Webpage in a timely manner. The aforementioned maintenance and development operations may result in temporary restrictions or interruption of usage possibilities and/or delivery of the Services.

2. GG shall be entitled to change the Services or their content if necessary to adapt them to the technical environment or to an increased number of users, or for other important operational reasons, as well as improving the user experience, in particular by adding new content. GG shall notify the user of the changes in text form at least six weeks before they take effect. No additional costs may be incurred by the user as a result of the changes.

1. GG offers you, among other things, Services that enable you to publish your own content, specifically in the form of texts, photos, and graphics (referred to hereinafter as “User Content”), through the Webpage; you grant GG the necessary usage rights for this purpose. GG may adapt User Content only to the extent and degree required for technical reasons for flawless presentation on the Webpage. Other usage rights are expressly not granted hereby. You can at any time remove content and information added by you. You are solely and exclusively responsible for the User Content.

2. You are required not to violate applicable legal regulations or third-party rights when using the Services. You will make sure that the content you distribute does not violate any rights of third parties (e.g., copyrights, patents, brands or other property rights, the right to one’s own image and other privacy rights), that you observe applicable legal regulations such as criminal laws and provisions for the protection of young people, and specifically do not distribute any content that is racist, pornographic, obscene, offensive, or unsuitable for minors. You are further required to respect the privacy of third parties, not to distribute any unsolicited mass mailings or unrequested advertising, and to refrain from anything and everything that could jeopardize the performance and availability of the Services. If you violate this item, GG may block you from using the Services for a certain period of time, or permanently in the event of a serious violation.

3. GG merely provides the technical platform for publishing User Content. GG is not responsible for external content nor for information to which GG merely provides access, or which GG forwards with unchanged content. This also applies to the intermediate storage of unchanged external information. GG hereby advises you that GG examines content only to the extent we have been notified of the unlawfulness thereof. GG expressly requests that you report unlawful content using the reporting button available on each page of the Portal.

4. Except as expressly permitted by GG in writing on the Webpage, it is generally prohibited to add references (referred to hereinafter as “Links”) to external websites and information sources, as well as linkages and other connections (e.g., buttons), to the Webpage or the Services. Links are also considered to include inactive Web addresses (URLs) and portions thereof. The decision as to whether offers are compatible with this principle rests exclusively with GG. If you violate this item, GG may block you from using the Services for a certain period of time, or permanently in the event of a serious violation.

5. GG is entitled to forward Users’ data and content to third parties, and/or delete it, to the extent permitted based on legal provisions or required by court or administrative order. This also applies to the disclosure of User data. Furthermore, GG is entitled to delete content to the extent it violates the above requirements.

1. You are aware that the offered Services of GG can be subject to technical limitations. This applies particularly to maximum storage capacity or maximum file size, maximum number of messages and published items.

2. GG may delete data and/or refuse to store additional data if the technical limitations are exceeded, in consideration of the specifications according to Art. III 4. This applies in the event you go for a period of more than 180 days without using the Services offered by GG. GG will notify you prior to deleting important data.

You are required not to offer to third parties for compensation, provide to third parties, or transfer to third parties outside the game your Account, your Account access data, your game character, Aps, or items acquired within the game, nor to offer such items on auction platforms (such as “eBay”) for compensation. The background of this prohibition is the desire of GG not to commercialize game content and power and status positions acquired within games, in order to guarantee that Users of the Services act in a purely game-playing manner at all times. Any violation of the sales prohibition above will result in the immediate locking of your Account.

1. GG provides you with software in the context of the Services. By concluding the agreement, you acquire a non-exclusive, non-transferable right of use, limited in time to the term of the agreement, to use the Services in its most current version. as part of noncommercial utilization on a personal computer. You may make copies of the software only for the purpose of backup and archiving for personal purposes, unless GG explicitly permits you to distribute the software. Anybody may freely copy and distribute the client program for using individual Services. You are required to retain the intellectual property notices contained in this software on copies of the software and to observe the applicable laws for using the software.

2. You are not permitted to copy the software for compensation or make it accessible to third parties for compensation, nor to lend the software or rights thereto for compensation or rent it for compensation, nor to transfer it to third parties in other form for compensation or to modify, translate, reverse-engineer, decompile or disassemble the software nor create other derivatives on the basis of the software.

3. The rights to the intellectual property for any and all content of the Services and other property rights to the software remain with GG and/or its suppliers and licensors.

4. Agreements regarding additional license provisions for software which you might accept before using the Services shall remain unaffected by the rules set forth above.

1. By registering as a User, you undertake to utilize the Services exclusively for personal use. Any use of the Webpage outside the intended purpose requires advance consent from GG. First and foremost, use of the Webpage for any manner of commercial and/or advertising purposes whatsoever shall require advance consent from GG in each individual instance.

2. You are required not to disclose your password to third parties even when asked. Neither GG employees nor volunteers are authorized to ask you for your password. Actions performed by an unauthorized third party using your access data are your responsibility. This does not apply if the unauthorized third-party gained knowledge of your access data due to a culpable action by GG.

3. GG is entitled to take any and all required protective measures in the event passwords are misused. This also includes (temporarily) blocking the Services.

4. You will indemnify GG and hold it harmless from any and all claims which other Users or other third parties assert against GG due to infringement of their rights through content added by you or due to any other unlawful use of the Portal and the content made available there. In this case you pay the costs of necessary legal defense of GG, including all court and legal fees in the statutory amounts. This does not apply if you are not responsible for the infringement of rights. You are further required to make any and all information available promptly, truthfully, and completely that is required in order to review the claims and defend against them.

1. GG assumes no liability for the information added or statements made by you. GG is not liable for any User’s violation of duties vis-à-vis third parties or you.

2. As a service provider, GG is not required under the statutory provisions to monitor the transmitted or stored information or to search for circumstances indicating unlawful activity. However, if GG learns of unlawful content within the Webpage such content will be promptly removed or access to such content will be blocked and appropriate sanctions against the User examined and introduced if appropriate (see Art. VI).

3. GG is liable to you without limitation for damages resulting from injury to life, limb, or health that are based on an intentional or negligent violation of duties by GG or its legal representatives or agents, and for other damages that are based on intentional or grossly negligent violation of duties or bad faith. GG additionally has unlimited liability for damages covered by liability under compulsory statutory regulations such as the German Product Liability Law and in the event guarantees are provided.

4. In other cases the liability of GG is limited to the damages that are typically foreseeable by the contract. To the extent GG's liability is only in the amount of the damages typically foreseeable for the contract, there is no liability for lost profits or savings, damages from third-party claims, and other direct and indirect consequential damages.

GG is entitled to transfer the rights and duties under this contract to a third party. In the event of such transfer, you have the possibility of terminating use of the Services of GG without providing advance notice.

1. This Agreement shall become effective upon the creation of an account and shall remain in effect until terminated or replaced by a new agreement or, if none of the foregoing events occur, for as long as you continue to use the Services. If GG decides to discontinue providing the Services or any part of the Services, or to grant a third party the right to provide the Services, GG will use reasonable commercial efforts to give you at least three (3) months' notice, unless the discontinuance results from a matter beyond GG's control or such advance notice is not possible or practicable. If we discontinue any portion of the Services, we will refund any amounts you have paid us for services but have not yet received.

2. You may terminate this Agreement upon prior written notice by contacting GG for any legitimate reason that may be established by applicable law or relevant court decision.

3. We are entitled to either suspend or terminate this agreement in the following situations:

• If you fail to comply with any of the provisions of these Terms and Conditions and/or the Code of Conduct, GG may notify you of your non-compliance and impose a sanction. The sanction may be graduated depending on the violation (in particular, temporary/final character deletion or account suspension, removal of account, muting). In the event of a serious breach of this Agreement or the Code of Conduct, GG shall be entitled to terminate or cancel this agreement, access to the Services and/or the Game licence immediately and without prior warning. Serious breaches are breaches of material terms, including Sections III 6. and IX. of these Terms and Conditions or repeated breaches of other terms of these Terms and Conditions and/or the Code of Conduct, including continued non-compliance where you have already received a prior warning. GG may, at its sole discretion, decide to replace the immediate termination of this Agreement with a less severe sanction or combination of sanctions, which may be as follows:
  a) A temporary suspension of the character/account and/or service. The duration of the first temporary suspension may vary depending on the severity of the violation. In addition, the duration of successive temporary suspensions may be progressively extended in the event of a repeated breach of these Terms and Conditions and/or the Code of Conduct (each previous term being multiplied by two). During the temporary suspension, the respective Character and/or Account will be completely inaccessible for use. In addition, the user shall not be entitled to any claims or refunds bases on the temporary suspension.
  b) "Muting". GG may temporarily or permanently disable an ability to use the communication tools of the Account/Game, such as in-game text or the ability to post in associated social media channels.
  c) Deletion of game items or the whole deletion of one or more characters from the account.
  
• In the event of termination of this agreement, your right to access and play game will be withdrawn.

1. Unless explicitly set forth otherwise, GG shall be entitled to amend or supplement these Terms and Conditions as well as the Code of Conduct as follows. GG shall notify users of the changes or amendments in text form at least six weeks before they take effect. If the user does not agree with the amendments or additions to the contractual terms and conditions, he may object to the amendments or additions no later than one week prior to the date of the intended entry into force of the amendments or additions. Such objection requires the text form. If the Customer does not object, the changes or amendments to the contractual terms and conditions shall be deemed to have been approved by him. GG shall specifically draw the user's attention to the intended significance of his conduct when notifying the user of the changes or amendments to the contractual conditions.

3. To the extent the provision of these General Terms and Conditions is invalid, the other provisions shall remain unaffected thereby.

4. All legal relationships resulting from use of the Services are governed by and shall be construed in accordance with the laws of the Federal Republic of Germany.

NOTICE REGARDING CANCELLATION
1. If you use a paid service as set forth in part IV (Purchase of Aurum Pieces), you may cancel and revoke your statement of agreement in text form (e.g., letter, fax, E-mail) within 14 days without indicating the reasons. This time period begins upon receipt of this notice in text form, but not before conclusion of the agreement nor before fulfillment of our information duties according to Article 246 §2 in conjunction with §1 (1) and (2) EGBGB (Introductory Law to the German Civil Code) and our duties according to §312e (1) sentence 1 BGB (German Civil Code) in conjunction with Article 246 §3 EGBGB. Sending the cancellation within the time period is sufficient to meet the deadline. The cancellation should be sent to:

Giiku Games GmbH
Customer Service
Rehleitenweg 32b
83026 Rosenheim
E-Mail: cs@giikugames.com

In the event of valid cancellation, the payments and services received by both parties must be returned and any usage derived (e.g., interest) must be surrendered. If you cannot return all or part of the service received to us, or can do so only in a deteriorated condition, you must pay us value compensation to that extent, if applicable. The result may be that you must nevertheless fulfill the contractual payment obligations for the period up to the time of cancellation.

Your right of cancellation expires early if the contract is completely fulfilled by both parties at your express request before you exercise your right of cancellation.
END OF NOTICE REGARDING CANCELLATION

Rev.: 07.06.2025