Privacy Policy for TIH

Last updated: January 3, 2025
At Vdigm Inc., the service provider of TIH (tih.ai), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.


1. Information We Collect
Personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
During your use of the services or any interaction with us, we may collect and use the following types of personal information below:

- Basic personal information, preference information and contact information (such as name, age, gender, language, country of residence, preferences, email address, phone number, etc.)
- Account details (such as username, user ID, password, profile pictures, nickname, etc.)
- Payment information (such as credit card details, bank details, details about payments made to and from you, other details of products and services you have purchased from us, etc.)
- Usage information (such as information about how you use our services, interests, preferences, feedback and survey responses, actions you take using your account, access history, record of unauthorized usages, text data, etc.)
- Biometric information (such as voice data, facial expression, movement data, eye tracking, etc.) for the purpose of creating a personalized avatar.
- Technical information (internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device information, etc.)
- Marketing and communication information (such as your communication preferences, and your preferences in receiving marketing from us, etc.)



2. How We Collect your Information
We collect personal information from and about you through various methods, including:

- Direct interactions: You may provide personal information to us directly by filling out forms or communicating with us through our website or services, by phone, email, or other channels. This typically occurs when you apply for our products or services, create an account, subscribe to our updates or publications, request for or consent to marketing communications, participate in competitions, events, promotions or surveys, or when you provide feedback or contact us directly.

- Automated technologies and cookies: As you interact with our website or our services, we may automatically collect technical data about your device, browsing actions, and usage patterns. This data is gathered through cookies, server logs, and other similar technologies. Cookies refer to small amounts of data that is sent by the server that operates the website or the services on your browser, which may be stored on the hard disk of your computer. They are used to manage security measures, enhance and develop services, offer personalized services and provide tailored advertisements through analyzing user access, such as the frequency and timing of access, identify patterns in the user’s usage, track user activities, and access to security measures. You may set your browser to not accept cookies, but this may limit your ability to use our website and services. We may also use third-party service providers that set cookies and similar technologies to promote our services.

- Device permissions (specific features only): For certain features of our service, we may request access to your camera, microphone, and motion sensors.
* Camera and motion sensors: used for real-time tracking of facial expressions and movement to create personalized avatars, enhance broadcasts, and facilitate avatar interactions.
* Microphone: used for capturing voice data to personalize avatars and enable voice-based interactions.

- Third parties or publicly available sources: We may receive your personal information from third parties or publicly available sources, including:
* Google Single Sign On

- Other sources: We use an in-house AI system to analyze user-generated content, such as posts, messages, or other information generated or shared within our platform, to infer additional personal information. This system may identify patterns, interests, preferences, or behaviors based on such content or information.



3. How We Use Your Information
We may use the information we collect for various purposes, including:
- To verify intent to register for the services, identify and authenticate users, verify age, maintain and manage membership status, and prevent unauthorized use of services
- To provide, maintain, and improve our services, send contracts and invoices, facilitate payment and billing, and collect debts as necessary
- To notify you about changes to our website or services
- To allow you to participate in interactive features when you choose to do so
- To provide customer support, verify the identity of the users making complaints, confirm and address issues, communicate regarding investigation of issues and notify the users of the results
- To gather analytics and valuable information so that we can improve our website and service, enhance AI performance and develop service-related statistics
- To send you newsletters, marketing, or promotional materials (if you have opted in)



4. Legal Basis for Processing Personal information
Our legal basis for collecting and using your personal information depends on the information we collect and the context in which we collect it. We may process your personal information because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and the legitimate interest of other third parties, provided that such rights are not overridden by your rights
- To comply with the law



5. Disclosure of Your Information
We may share your information in the following situations:

- With Service Providers: We may share your information with third-party providers who perform services on our behalf. These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify and maintain appropriate security measures.
- For Legal Reasons: We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to meet legal obligations, such as complying with applicable laws, regulations, legal processes, or government requests. Additionally, we may share your information to protect the safety, health, or life of any individual, to prevent fraud, abuse, or misuse of our services, or to safeguard the rights, property, safety, or legitimate interests of our company, our users, or others. Such disclosure may also occur when required to perform tasks that serve the public interest.
- Business Transfers: In connection with any merger or acquisition of our company
- Disclosure of Personal information to other Users: Some features of our services may display your personal information, such as your username, profile picture, device information, and usage details, to other users with whom you collaborate or choose to share information. Additional personal information may also be made visible to other users if you choose to do so through certain features.
- Other applications: You may choose to connect your account with third-party services, such as YouTube. When you do so, the Company and the third-party services may exchange information about you and your personal information to enhance, protect, and promote both services. Please note that this Privacy Policy does not apply to the collection and processing of personal information by the third-party services, and we recommend reviewing their respective privacy policies for more information.



6. Your Rights
You have control over your personal information and how it is collected, used, and shared by us. As a user of our website and services, you may exercise the following rights concerning your personal information:

- Right to Access: You have the right to access and request copies of your personal information.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You can request that we delete your personal information under certain conditions.
- Right to Restrict Processing and Object: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: You may withdraw your consent to the processing of your personal information at any time. Withdrawal of consent will not affect the lawfulness of processing conducted prior to withdrawal. However, withdrawing consent may limit our ability to provide certain services to you. We will inform you if this is the case at the time of withdrawal.
- Shine the Light: California residents have the right to know how their personal information is disclosed to third parties for direct marketing purposes under California’s “Shine the Light” law and have right to opt-out of the sale of their personal information to third parties.

You may exercise your rights as a data subject without facing any form of discrimination or retaliation from us. We will not, and are legally prohibited from, treating you unfairly or differently in response to your exercise of these rights.



7. User's Rights and How to Exercise Them

Users can exercise their rights to view, correct, delete, or withdraw consent regarding their personal information at any time through the [Edit Profile] and [Delete Account] features within the service, or by contacting customer support.

We will act promptly after verifying that the person requesting to view and/or edit their personal information is either the user themselves or a legitimate representative.

Requests to view or suspend the processing of personal information may be restricted if required by other laws or if there is a risk of harm to another person's life or body, or the potential for unjust infringement on another person's property or other interests. Requests to correct or delete personal information cannot be made if the information is explicitly stated as a subject for collection under other laws.



8. Retention Period of Personal Information
We retain personal information for as long as you use our service or as reasonably necessary or advisable to fulfill the purpose(s) for which it was collected. This includes providing our service(s), resolving disputes, establishing legal defenses, conducting audits, supporting legitimate business operations, preventing fraud, enforcing our agreements, and adhering to relevant laws and regulations.



9. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. To prevent accidental loss, unauthorized access, use, alteration, or disclosure of your personal information, we employ robust security measures designed to protect your information at all times, including:

- Regular internal audits
- Minimization and training of data processing personnel
- Installation of security programs and technical safeguards against hacking and viruses
- Use of data encryption such as file encryption, secure transmission, and file locking
- Management of access logs and security functions to prevent tampering, theft, or loss of records
- Access restriction to block unauthorized external access
- Secure storage of physical documents and media in secure, locked locations with restricted access

In addition to these measures, access to personal information is strictly limited to employees, agents, contractors, and third parties who have a legitimate business need to process it, and all are bound by confidentiality obligations. These individuals and entities are required to follow our instructions and are bound by strict confidentiality obligations.



In the event of a suspected data breach, we have established comprehensive procedures to promptly address and mitigate any risks. Where legally required, we will notify both you and the relevant regulatory authorities of any data breach that may impact your personal information.



10. Your Responsibility for Securing Personal Information

You are responsible for ensuring the security of your personal information. This includes choosing a sufficiently strong password and keeping your credentials, including your password, confidential at all times. You are also obligated to respect the privacy and personal information of others and must not infringe upon or misuse third-party personal information. Please avoid disclosing your personal information, such as your password, and refrain from actions that may harm or compromise the personal information or privacy of others.

While we employ rigorous security measures to protect your personal information, we will not be liable for any loss, unauthorized access, or misuse of your personal information that results from your own actions, such as failing to secure your account or sharing your password with others. It is your responsibility to safeguard your personal information and respect the privacy and security of others.

It is equally important that the personal information we hold about you is accurate and up to date. Please notify us promptly if any of your personal information changes during your use of our services, to help us maintain the accuracy and integrity of the information. We will not be liable for any loss, unauthorized access, or misuse of your personal information that occurs as a result of your failure to promptly update your personal information.



11. Linked Sites

The company may provide links to other companies' websites or resources to users. In this case, since we have no control over external sites or resources, this Privacy Policy does not apply to them. We are not responsible for and cannot guarantee the usefulness of services or materials provided by external sites. If a user clicks on a link provided by the company and is redirected to an external site, the privacy policy of that site applies, not the company’s policy. Users are advised to check the privacy policy of any new site they visit.



12. Children's Privacy
Our website does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child, we will take reasonable steps to delete that information pursuant to applicable law. Parents or guardians can contact us to request deletion.



13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and revising the "Last updated" date at the top.



14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact Vdigm, Inc., provider of the TIH service, at:

- Privacy Officer: Youngwan Kim
- Email: biz@vdigm.com
- Address: 10F 1012, 293, Bupyeong-daero, Bupyeong-gu, Incheon, 21315, Republic of Korea