Terms and Conditions
Chapter 1: General Provisions
Article 1: Purpose
The purpose of these terms and conditions is to outline the rights, obligations, and responsibilities of Needs Games Inc. (hereinafter referred to as the "Company") and the users regarding the use of the game service and any related networks, websites, and other services (hereinafter referred to as the "Service") provided by the Company.
Article 2: Definitions
1. The definitions of terms used in these terms and conditions are as follows:
(1) "Company" refers to the entity providing the service through online or mobile devices.
(2) "User" refers to an individual who enters into a usage agreement with the Company according to these terms and conditions and uses the services provided by the Company.
(3) "Game Service" refers to the games and related services provided by the Company to the user.
(4) "Mobile Device" refers to devices capable of downloading or installing content, such as mobile phones, smartphones, tablets, etc.
(5) "User Information" encompasses user identification numbers, external account information, device information, nicknames, profile pictures, friend lists, and any other information provided by the user to the Company, including game usage information (such as character information, items, levels), and payment information.
(6) "Content" refers to all digital content produced for the provision of the game service, which may be paid or free (including games, network services, applications, game currency, game items, etc.).
(7) "Paid Content" refers to content that users can access through in-game purchases.
(8) "Free Content" refers to content provided to users free of charge by the Company (including paid content provided for free).
(9) "Game World" refers to a variable virtual world created and implemented by the Company where multiple users can engage in entertainment, leisure, information exchange, and build relationships through interactions according to certain rules.
(10) "Character" refers to the game data selected and adjusted by the user within the Game World, according to the method provided by the Company.
(11) "Account (ID)" refers to the combination of letters and numbers selected by the user and assigned by the Company for the identification and use of the game service.
(12) "Account Information" collectively refers to general information, device information, character information, items, character levels, and payment information provided by the user to the Company for the use of the game service.
(13) "Open Market" refers to an electronic commerce environment where mobile devices can install and purchase game content.
(14) "Application" refers to all programs that are downloaded or installed through a mobile device or a launcher program provided by the Company to use the services provided by the Company.
2. Definitions of terms not specified in the first paragraph of this article shall be governed by relevant laws and service-specific policies, and any terms not defined therein shall be interpreted according to general custom.

Article 3: Provision of Company Information
The Company shall make the following information readily available to users within the game service or via a link within the game service:
1. The name of the company and the name of the representative.
2. The address of the business office (including the address where user complaints can be handled).
3. Telephone number and email address.
4. Business registration number.
5. Telecommunication business registration number.
6. Privacy policy.
7. Service terms and conditions.

Article 4: Effectiveness and Changes to the Terms and Conditions
1. The Company shall post the contents of these terms and conditions where users can easily access them within the game service, on a connected screen, or on the official community site.
2. As a rule, the Company shall accept the applicant's request to join. However, the Company may refuse acceptance of the following applications:
(1) If the application violates this article.
(2) If the application contains false information or does not meet the requirements.
(3) If the applicant has a record of usage restrictions within the past 3 months.
(4) If the application is intended for actions prohibited by relevant laws such as the "Game Industry Promotion Act”, “Information and Communications Network Act"
(5) If the application is intended to harm public order or social morals.
(6) If the application is intended to use the game service for fraudulent purposes.
(7) If the application is intended to harm the interests of the Company.
(8) If the applicant uses another person's information or mobile device without authorization.
(9) If the application is made from a mobile device that has been restricted by the Company from using the game service.
(10) If any other reason equivalent to the above makes it inappropriate to accept the application.
3. The Company may withhold acceptance of an application until the reason is resolved under the following circumstances:
(1) If there is no spare capacity in the Company’s facilities, or if supporting a particular mobile device is difficult, or if there is a technical issue.
(2) If there is a problem with the service or the service fees or payment methods.
(3) If any of the circumstances mentioned in paragraph 3 above apply.
(4) If any other reason equivalent to the above makes it difficult to accept the application.
4. Even after accepting an application, the Company may restrict or terminate the service usage agreement if it is confirmed that the user has violated the terms of this article.

Article 5: Rules Outside the Terms
Matters not stipulated in these terms and conditions and the interpretation of these terms shall be governed by “Act on the Consumer Protection in Electronic Commerce, etc.”, “Act on the Regulation of Terms and Conditions”, “Act on the Promotion of the Game Industry”, “Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.”, and “Content Industry Promotion Act”

Chapter 2: Management of Personal Information
Article 6: Protection and Use of Personal Information
1. The company strives to protect users' personal information as required by applicable laws, and the protection and use of personal information are governed by applicable laws and the company's Privacy Policy. However, the company's Privacy Policy does not apply to services provided by third parties linked on the company's websites or game services.
2. Except as required by law or by a request from relevant government authorities, the company will not provide users' personal information to third parties without the user's consent.
3. Users must diligently manage their personal information for the use of game services and must update any changes to their personal information. The company is not responsible for any damages arising from delays or omissions in updating personal information.
4. The company is not responsible for any damages resulting from the leakage of personal information or account information due to the user's fault.

Chapter 3: Obligations of the Parties to the Service Contract
Article 7: Obligations of the Company
1. The company will comply with relevant laws and will faithfully exercise rights and fulfill obligations as stipulated in these terms.
2. The company will ensure the safety of users by implementing security systems for personal information protection and will disclose and comply with the Privacy Policy. Except as stipulated in these terms and the Privacy Policy, the company will not disclose or provide users' personal information to third parties.
3. If any equipment failure or loss or damage of data occurs while improving the service, the company will make every effort to repair or recover the service without delay, unless there are unavoidable reasons such as natural disasters, emergencies, or defects that cannot be resolved with current technology.

Article 8: Obligations of the User
1. Users must provide all information based on facts when applying for service. If false information is registered, users will not be able to claim any rights to the content within the game service. This also applies to game service content used under another person's name.
2. Users must not engage in the following actions related to the use of the company's services:
(1) Providing false information or using another person's information when applying for or changing user information.
(2) Buying, gifting, transferring, or using content including IDs, characters, items, or game money through unauthorized services or abnormal methods not provided by the company.
(3) Impersonating the company's staff or operator, or using another person’s name to post messages (such as chats, posts, comments) or send emails, thereby falsely representing themselves or their relationship with others.
(4) Using another person's financial information (such as credit cards, phones, bank accounts) to purchase paid content or misusing another user's ID and password, including using someone else’s personal and payment information.
(5) Unauthorized collection, storage, posting, or distribution of another user's personal information.
(6) Engaging in gambling, inducing gambling, exchanging or posting obscene or vulgar information, linking to pornographic sites, or transmitting or distributing materials that cause shame, disgust, or fear.
(7) Using the service for unauthorized commercial purposes, sales, advertising, promotion, political activities, or election campaigns beyond its intended use.
(8) Unauthorized reproduction, distribution, or commercial use of information obtained through the company's services.
(9) Exploiting known or unknown bugs inappropriately, or abusing the payment process to obtain refunds without valid reasons, thereby causing financial benefits or losses to oneself or others.
(10) Deceiving others for personal gain or causing harm to others in relation to the use of the company's services.
(11) Infringing on the company's or others' intellectual property rights or portraits, or harming others' reputation.
(12) Intentionally transmitting, posting, distributing, or using viruses, computer codes, files, or programs designed to disrupt or damage the normal operation of software, hardware, or telecommunications equipment.
(13) Changing the game service without proper authorization, adding or inserting other programs, hacking or reverse-engineering servers, leaking or altering source code or game service data, building separate servers, or altering or appropriating parts of the website to impersonate the company.
(14) Creating, distributing, using, or advertising computer programs, devices, or equipment not provided or approved by the company.
(15) Users cannot engage in business activities that generate financial benefits for themselves or others using the service without prior consent from the company. All responsibility for the results of such business activities lies with the user.
(16) If a third party raises objections or claims damages against the company due to unauthorized business activities, the user must compensate for the third party's damages and indemnify the company. If the company incurs damages, it can claim compensation from the user.
(17) Requesting others to progress in the game for monetary compensation or other rewards (agent training).
(18) Altering information posted by the company without proper authorization.
(19) Inducing or advertising any actions listed in items 1 to 18.
(20) Engaging in other actions that violate relevant laws or societal norms.
3. Users have the duty to check and comply with the provisions of these terms, usage guides, warnings related to the game service, and matters notified by the company.
4. Users are responsible for managing their accounts and online/mobile devices and must not allow others to use them. The company is not responsible for any damages resulting from poor management of accounts or devices or allowing others to use them.
5. Users must set and manage payment password functions to prevent unauthorized payments on various open markets. The company is not responsible for damages resulting from user negligence.
6. The company may establish specific rules for:
(1) User account names, character names, guild names, and other in-game names.
(2) Chat content and methods.
(3) Board usage and service usage methods.
(4) External platform service policies such as those of Google, Apple, Meta, Hive, Steam and etc.
(5) Restrictions on gameplay methods.
(6) Other necessary matters within the scope that does not infringe on users' fundamental rights to use the service.
7. The company is not responsible for any disadvantages users may suffer due to violations of obligations. If the company suffers or anticipates damage due to a user's breach of obligations, the company may restrict the user's service use and take measures such as claiming damages.

Chapter 4: Service Use and Restrictions
Article 9: Sanctions and Reporting
1. The sanctions and reporting procedures outlined in this article apply to any violations of these terms by users of the game service.
2. Users may report or appeal against sanctions or inquiries as follows:
(1) 1:1 Inquiry
Users can submit various inquiries, requests, suggestions, and appeals related to account issues and sanctions through the 1:1 inquiry page on the website's customer support.
(2) Reporting Center Inquiry
Users can make inquiries related to problematic users and report account theft, as well as appeal sanctions related to problematic users through the reporting center on the website.
(3) If a user’s appeal is deemed reasonable, the company will lift the sanctions imposed on the user and restore any adjusted items or content.
3. Types of sanctions include:
(1) Permanent Restriction of Integrated Account Use: This sanction permanently restricts access to all services provided by the company, including game and web services.
(2) Permanent Restriction of Game Use: This sanction permanently restricts access to the game service and related services (game account, bulletin board, etc.).
(3) Temporary Restriction of Game Use: This sanction restricts access to the game service and related services (game account, bulletin board, etc.) for a specific period.
(4) IP Block: This sanction restricts access to the game or service from specific IP addresses.
(5) Warning: Temporary sanctions such as temporary access restrictions, chat bans, action limitations, forced changes to character names, GM warnings, or recommendations.
(6) Adjustment of Items: Sanctions involving the deletion, alteration, or modification of character information, items, or paid content related to terms violations.
(7) The company may apply sanctions listed in items 1 through 7 simultaneously. If multiple violations are confirmed, the company may combine sanctions applicable to each violation.
(8) The company may apply sanctions to users who have assisted in, conspired with, or gained unfair benefits from other users' violations.
(9) The company reserves the right to recover items obtained through violations, regardless of whether the recipient was aware of the violation.
4. Sanctions for violations of the terms are based on the following criteria:
(1) These criteria are established to protect users from actions that disrupt game progression or violate public morals.
(2) Users may face sanctions and account-related disadvantages according to the criteria listed below if the specified violations are detected.
(3) Goods and items obtained through inappropriate means will be forcibly recovered or deducted.
(4) Users who receive usage restrictions can file an appeal with the customer service center within 15 days from the date the restriction is applied.
[Sanction Criteria]
Types Detailed Explanation 1st violation 2nd violation 3rd violation 4th violation
unacceptable conduct Actions that cause discomfort through the use of insults, sexual expressions, insults directed at someone's parents, or advertisements. 1-Day Use Restriction 3-Day Use Restriction 15-Day Use Restriction 30-Day Use Restriction
Actions that incite discord between users or defame the entire community.
Posting excessive content in the chat window or repeatedly entering the same content.
Belittling, mocking, or criticizing specific countries, ethnicities, regions, politics, individuals, religions, races, genders, or disabilities, or endorsing or inciting social conflict issues.
Actions that interfere with or harass other users' smooth gameplay experience.
Actions that deliberately disrupt game operations or hinder the normal functioning of the service.
Chatting behavior that contains expressions causing discomfort to the majority based on social norms.
Threats or baseless accusations directed at others.
Impersonation of staff and employees. Impersonating company representatives or staff to demand items, currency, or personal and game information, or attempting to do so. 30-Day Use Restriction 365-Day Use Restriction - -
Using inappropriate names (such as character names, guild names, union names, etc.) Using offensive language or profanity that is considered inappropriate by social norms, or any other behavior that may disrupt game operations Compulsory Name Change 1-Day Use Restriction and Compulsory Name Change 3-Day Use Restriction and Compulsory Name Change 7-Day Use Restriction and Compulsory Name Change
Personal Information Leakage Disclosing and circulating another user's personal details without permission Permanent ban on game account use (Referral to legal authorities depending on the seriousness of the case)*
Promotions not related to the game service Acts that interfere with other users' smooth gaming experience or disrupt game operations through advertisements for products, pornographic content, illegal gambling, prize giveaways, specific service representation, or other profit-oriented advertising. 30-Day Use Restriction 365-Day Use Restriction - -
Scam Deliberately deceiving and luring other users to gain unfair benefits, such as in-game items or in-game currency, or attempting to do so. 30-Day Use Restriction 365-Day Use Restriction - -
Cash dealings Attempting to trade items and in-game currency for cash or tangible goods, or facilitating such transactions. 3-Day Use Restriction 7-Day Use Restriction 15-Day Use Restriction 30-Day Use Restriction
Engaging in or attempting to facilitate the act of leveling up another person's account or character in exchange for cash or tangible goods.
Attempting to trade or facilitating the trade of game accounts or characters for cash or tangible goods.
Exploitation of system errors and bugs Actions that exploit game or service errors to affect the in-game economy system, balance, or other aspects of the game service. 30-Day Use Restriction 365-Day Use Restriction - -
Actions that, despite being aware of a bug, repeatedly exploit it to have a significant impact on the system, service, or game environment.
Actions of disseminating system errors and bugs to other users within the game or community without reporting them to the company, despite having discovered them.
Illegal software Attempting to use illegal software or software that has been unauthorizedly modified or altered. Permanent ban on game account use (Referral to legal authorities depending on the seriousness of the case)*
Using, creating, or distributing illegal software.
Tampering with or modifying data or programs provided by the company in relation to the game.
Using unauthorized or modified programs to exploit the game service in an abnormal manner.
Distributing, disseminating, or facilitating the use of unauthorized or modified programs or their methods to specific individuals or the general public.
Sending abnormal packets to the server and client to disable technical protection measures on the game or service.
When log records are found that cannot be reproduced through normal gameplay.
Bot farm Organized or collective use of multiple accounts for illegal purposes related to commercial gain in the game. Permanent ban on game account use (Referral to legal authorities depending on the seriousness of the case)*
Using multiple accounts with the same pattern (e.g., meaningless or similar character names) in an organized manner within the game.
Using multiple accounts within the same or adjacent IP address ranges to engage in similar patterns and obtain unfair benefits.
Using multiple accounts to accumulate in-game currency for profit, attempt to gift/transfer/trade it, or convert it to cash.
Using multiple accounts to transfer or accumulate in-game currency into a specific account.
account hijacking unauthorized access to another person's account 365-Day Use Restriction - - -
Unauthorized use of someone else's credit card, mobile phone, or other payment methods to pay for game service fees
gambling activities Engaging in unhealthy gambling practices within the game that promote gambling behavior rather than normal content use, or encouraging, distributing, or supporting such gambling activities 7-Day Use Restriction 15-Day Use Restriction 30-Day Use Restriction -
Dissemination of false information and intentional disruption of operations. Actions intended to disrupt the service by spreading false information and causing confusion among other users. 7-Day Use Restriction 15-Day Use Restriction 30-Day Use Restriction 365-Day Use Restriction
Actions that disrupt other users' smooth gameplay by exploiting system instability.
Actions that directly or indirectly target counselors or their family members with insults, verbal abuse, threats, humiliation, sexual harassment, or other forms of personal attack that infringe upon their dignity or cause psychological harm.
Abuse of open market processes Abusing processes provided by the company and open market stores, such as registration, payment, and refunds, to gain unfair benefits or disseminating methods for such abuse. Immediate permanent restriction of the game account upon withdrawal of subscription or processing of refunds through the open market store. (If an individual or multiple IDs, or an organization, abuses the company's and open market store’s processes for commercial purposes, legal action may be taken.)

5. The company operates a long-term inactivity account policy as follows:
(1) Accounts that have not logged in or made any payment for over 12 months will be deleted from the company's servers.
(2) Accounts deleted for the reason stated in item 1 cannot be recovered.
6. The company's policies on compensation and recovery for users are as follows:
(1) If game usage information, such as accounts and items, is lost or changed due to the company's fault or technical errors in the game service, recovery is possible within the scope of the information that can be verified.
(2) To ensure smooth game service and maintain operational or technical balance, the company may modify the service (e.g., character and item adjustments, content information changes). Such changes will be announced on the official community or game connection screen prior to implementation.
※ However, in cases where bug fixes, error corrections, or emergency updates require changes, notifications may be provided after the fact, and no separate recovery will be conducted in such situations.
(3) Recovery requests must be submitted to the customer support center within 7 days from the date the issue occurred in order to verify the possibility of recovery.
(4) The company is not responsible for damages resulting from user negligence or similar issues, as illustrated in the examples below.
- If 7 Days Have Passed: If more than 7 days have elapsed since the issue occurred.
- Requests Made by Non-Account Holders: If the inquiry was submitted by someone other than the account holder or a representative.
- Unlinked Accounts: If the user's account was not linked to a social account (e.g., Google/Apple/Meta or other SNS provided) and this led to account loss.
- Failure to Follow Official Announcements: If the issue arose due to not being aware of or not following the guidelines specified in the official community or operational policies.
- Account Suspension Due to Terms of Service Violations: If the account usage was suspended due to violations of the terms of service.
- Damage from Unauthorized Transactions: If damage occurred due to account and item transactions that the company does not recognize.
- Loss from User Mistakes: If items were sold, dismantled, destroyed, failed in enhancement, or consumed due to user mistakes.
- Errors in Marketplace Listings: If errors in item quantity or currency listings on the marketplace or insufficient transaction information led to loss.
- Loss Due to Environmental Factors: If points, scores, or content usage counts were lost due to environmental factors (e.g., network disconnections, memory shortages causing game crashes).
- Game Suspension or Restrictions: If the company temporarily suspends or restricts access to all or part of the game due to significant issues.
- Normal Account Deletion: If the account was deleted through normal procedures.
- Intentional Losses or Violations: If the loss was caused by intentional actions of the user, violations of system settings, or potential misuse within the game.
- Other Non-Company Fault Situations: In cases where the company is not at fault.
(5) The company will only provide recovery support if the issue is determined to be caused by the company's fault.
7. The company implements the following policies regarding bulletin board services. A "post" refers to any text, images, voice recordings, or a combination of these forms of information such as articles, photos, and videos posted by users while using the web service.
1st violation 2nd violation 3rd violation 4th violation 5th violation 6th violation 7th violation
3-day 5-day 7-day 10-day 15-day 30-day Permanent
Posting inappropriate content Posting inappropriate content" refers to the following actions:
1. Posting Content Including the Following:
o Posts that infringe on the rights of the company or third parties (such as copyrights, patents, etc.).
o Posts containing personal information of oneself or others (such as personal details, location, contact information, email, etc.).
o Posts that cause sexual shame, discomfort, or distaste to others.
o Posts intended to defame or slander others (including personal attacks and rumors).
o Posts related to commercial advertisements (such as prize giveaways, product ads, site promotions).
o Posts containing malicious code or intended to induce system malfunctions.
o Posts with strong ideological or religious biases.
o Posts promoting or advertising illegal programs or private servers.
o Posts spreading false information about specific individuals or companies with malicious intent.
o Posts that demean or discriminate based on race, gender, or specific regions.
o Posts promoting or denigrating specific religions or ideologies.
o Posts related to cash transactions or item trading between servers.
o Posts impersonating GM, board administrators, or company employees.
o Posts that incite violence, delinquency, or gambling tendencies.
o Posts related to violations of terms of service.
o Posts unrelated to the nature of the board or that disrupt the community.
o Any other posts prohibited by the terms of service, board policies, or relevant laws.
2. Posting Large Amounts of Content in a Short Time or Repeatedly Posting the Same Content:
o Actions that disrupt the operation of the board by registering a large volume of posts in a short period or repeatedly posting the same content.
Note:
o The company may take actions such as deleting, moving, or restricting access to posts that contain content from the above categories, in addition to imposing sanctions on the post.
o Users who repeatedly post content infringing on the rights of the company or third parties may face contract termination or permanent restriction of their integrated account.

Article 10: Provision of Services
1. The company will make services available to users immediately upon the conclusion of the user agreement. However, for certain services, the company may start providing them from a designated date as needed.
2. When providing the game service, the company may offer additional services along with those specified in these terms.
3. The company may differentiate the user experience based on factors such as user rank, usage time, usage frequency, and the scope of provided services.
4. The company will not be liable for any damages incurred by users in relation to the use of free services provided by the company. However, this does not apply to damages caused by the company's willful misconduct or gross negligence.

Article 11: Use of Services
1. The game service will be provided for the duration specified according to the company's business policies. The company will appropriately notify users of the game service hours via the game’s initial screen or official community announcements. In the absence of any specific indications or notices, the service is provided 24/7 throughout the year as a general rule.
2. Despite the provisions of Paragraph 1, the company may temporarily suspend all or part of the service in the following cases, and during such times, the company is not obligated to provide the game service:
(1) When server expansion and replacement, maintenance and inspection of information and communication equipment, system regular inspections, or modifications to game content or game services are necessary.
(2) When normal service provision is impossible due to power outages, service facility malfunctions, service overloads, network instability, or maintenance or inspection by telecommunications providers.
(3) When situations occur that are beyond the company's control, such as war, civil unrest, natural disasters, emergencies, or other similar national emergencies.
(4) When responding to hacking, electronic intrusion incidents, communication issues, abnormal user behavior, or unforeseen instability in the game service is necessary.
(5) When related laws, policies, or regulations prohibit service provision at certain times or in certain manners or restrict service provision to specific users.
(6) When there are reasonable grounds for suspending service provision.
3. In the case outlined in Paragraph 2, Item 1, the company may determine a specific time to halt the game service. In such cases, the company will notify users in advance via the game’s initial screen or official community.
4. In the case outlined in Paragraph 2, Item 4, the company may suspend the game service temporarily without prior notice. The company may subsequently notify users of such suspension via the game’s initial screen or official community.
5. The company provides services through dedicated applications for mobile devices or networks. Users can download and install the application or use the network to access the service, either for free or for a fee.
6. For paid content, users must pay the fees specified for the service to access it. Additional charges may be incurred based on the user’s telecommunications provider for downloading the application or using the service via the network.
7. Services provided through downloaded and installed applications or networks are adapted to the characteristics of mobile devices or telecommunications providers. In cases of changes to mobile devices, number changes, or international roaming, access to all or part of the content may become unavailable, and the company will not be held responsible.
8. Services provided through downloaded and installed applications or networks may involve background operations. Additional charges may apply based on the characteristics of mobile devices or telecommunications providers, and the company will not be responsible for such charges.

Article 12: Changes and Suspension of Services
1. The company provides users with the virtual world created and implemented through the game service and retains comprehensive authority over the creation, addition, modification, maintenance, and repair of game content.
2. The company has an obligation to protect the game world and will take necessary measures to maintain order and game quality within the game world.
3. To ensure smooth service provision, the company may install or update necessary programs, such as individual programs, security programs, or payment modules, without additional consent from the user. However, if the installation involves programs unrelated to service use, such as advertising programs, the company must notify the user and obtain consent before installation.
4. The company may change the service as needed for operational or technical reasons to ensure the smooth provision of the game service. Such changes will be announced within the game service prior to implementation. However, in cases requiring urgent changes, such as bug fixes, errors, or security issues, or if the changes are not considered significant, the company may provide post-implementation notice.
5. In cases where the company is unable to continue providing the game service due to significant business reasons, such as the transfer, division, or merger of business operations, the expiration of the game provision contract, or significant deterioration in service profitability, the company may suspend the entire service. In such cases, the company will notify users of the suspension date, reason for suspension, and compensation conditions at least 30 days before the suspension date through the game’s initial screen or connection screen, official community, email, in-game messaging, SMS, and mobile app push notifications, or other appropriate methods.
6. In the event described in Paragraph 5, if there are unused or remaining paid items, the company will announce the service suspension date and proceed with the refund process within 14 days.

Article 13: Collection of Information
1. The company may store and retain chat content exchanged between users, and this information is exclusively held by the company. The company may allow third parties to view this information only if required by law for the purposes of dispute resolution between users, handling complaints, or maintaining game order.
2. When the company or a third-party views chat information pursuant to Paragraph 1, the company will notify the affected user in advance of the reasons and scope of the viewing. However, if the information needs to be reviewed for investigating, processing, or confirming prohibited activities as described in Article 10, Paragraph 1, or for remedying damages caused by such activities, the company may notify the user afterward.
3. To ensure smooth and stable operation of the service and to improve service quality, the company may collect and use information about the user's device settings and specifications, running programs, and mobile device information (settings, specifications, operating system, version, etc.), excluding personal information.
4. For the purpose of service improvement and introducing services to users, the company may request additional information from users. Users may choose to accept or decline this request, and the company will notify users that they have the option to decline.
5. If necessary for identity verification, the company may notify the user of the reason (or purpose) and request identification documents, mobile verification, or equivalent documentation. The company will not use this information for purposes other than those previously notified and will destroy it in an irretrievable manner once the purpose is achieved.

Article 14: Provision of Advertisements
1. The company may display advertisements within the game service related to the operation of the service. Users who wish to use the service are deemed to consent to the display of such advertisements during their use of the service.
2. The company may send promotional information via methods such as email, text messaging (LMS/SMS), or push notifications only to users who have consented to receive such information. Users may refuse to receive these communications at any time, and the company will cease sending promotional information upon the user’s refusal.
3. Through banners or links provided within the company's services, users may be connected to advertisements or services provided by third parties.
4. When connected to advertisements or services provided by third parties as described in Paragraph 3, the services offered in those areas are not part of the company's service domain. Therefore, the company does not guarantee the reliability, stability, or any other aspects of such third-party services and is not responsible for any damages incurred by users as a result.

Article 15: Ownership of Copyrights and Other Rights
1. The copyrights and other intellectual property rights to the content created by the company within the game service are owned by the company. The company grants users the right to use such content only under the conditions specified by the company in relation to the game service.
2. Users must not use or allow third parties to use any information obtained through the use of the company's game service, which is owned by the company or its providers, without prior consent from the company or the provider, in the following ways: (1) For commercial purposes through methods such as reproduction, transmission, publication, distribution, performance, broadcasting, creation of derivative works, and other similar methods. (2) For any purpose prohibited by these terms or company policies.
3. Users grant the company permission to use their content (including communication, images, sounds, and all materials and information uploaded or transmitted through the game application or game service, hereinafter "User Content") in the following ways and under the following conditions: (1) To use, modify, and alter the User Content in any form (including publication, reproduction, performance, transmission, distribution, broadcasting, creation of derivative works, etc.), without any limitations on the duration or region of use. (2) To refrain from selling, renting, or transferring User Content for commercial purposes without the prior consent of the user who created the content.
4. The company will not use User Content that is not visible within the game or not integrated with the game service (e.g., posts on general boards that are not substantially related to game content) without the explicit consent of the user. Users can delete such User Content at any time.
5. If the company determines that a post or content submitted by a user violates the prohibitions outlined in these terms, the company may, without prior notice, take temporary measures, delete or move the post, or refuse its registration.
6. Users whose legal rights are infringed due to information posted on the company's bulletin boards may request the company to delete the information or post a rebuttal. In such cases, the company will promptly take the necessary actions and notify the requester.
7. This article remains valid for as long as the company operates the game service and continues to apply even after a user withdraws from the service.

Article 16: Purchase, Usage Period, and Use of Paid Content
1. Unless otherwise specified by the company, paid content purchased by users within the game service can only be used on the mobile device from which the application was downloaded or installed, or on the website and launcher programs provided by the company for the purchase of paid content. Paid items can only be used within the service or content where they were purchased.
2. Users may only use paid items on their own accounts and cannot transfer, rent, sell, or otherwise dispose of them to third parties, except as specified by the method separately determined and announced by the company.
3. The usage period for paid content purchased by users is defined by the period specified at the time of purchase. However, in cases where service suspension occurs due to reasons defined in these terms, the usage period for paid content without a specified duration will be until the service suspension date announced at the time of service suspension notice.

Chapter 5: Withdrawal, Refunds for Overpayments, and Termination of Service Agreement
Article 17: Payment
1. The imposition and payment of charges for content purchases are generally governed by the policies or methods set by mobile carriers, open market operators, or other relevant entities. Additionally, limits for each payment method may be set or adjusted according to policies established by the company, mobile carriers, open market operators, or government regulations.
2. When content purchases are made using foreign currency, the actual billed amount may differ from the price displayed in the service store due to fluctuations in exchange rates and associated fees.

Article 18: Withdrawal of Subscription, Refunds, and Termination of Service Contract
1. Users who have entered into a contract for the purchase of paid content with the company may withdraw from the subscription without any additional fees or penalties within 7 days from the later of the purchase date or the date the content becomes available. Unless otherwise specified by operational policies, withdrawal or refund requests related to service use must be submitted directly to the company through customer service.
2. Users cannot withdraw from the subscription under the following circumstances, even if against the company's will. However, for contracts involving divisible content, withdrawal may be possible for the parts not falling under the following exceptions:
(1) Content that has been partially or entirely lost or damaged due to the user's fault
(2) Paid content that is used or activated immediately upon purchase
(3) Content with additional benefits provided or bundled sales content where additional benefits have been used or part of it has been used
(4) Content with an opening act that is considered as use or where utility is determined upon opening
(5) If some of the additional content (goods, points, mileage, items, etc.) provided at the time of purchase has been used
(6) Content provided free of charge by the company or content acquired during the use of the service
(7) Content for which withdrawal is restricted according to relevant laws such as the Consumer Protection (Fair Trading) Act (CPFTA)
3. For content where withdrawal is not possible under the provisions of Paragraph 2, the company must clearly indicate this fact in a place easily accessible to users. The company should provide trial versions of the content (such as time-limited use or trial offerings) or, if that is not feasible, provide information about the content to ensure that users' rights to withdraw are not obstructed. If the company fails to take such actions, users may withdraw from the subscription despite the restrictions in Paragraph 2.
4. Notwithstanding Paragraphs 1 and 2, users can withdraw from the subscription if the purchased paid content differs from what was displayed or advertised, or if it does not meet the terms of the purchase contract. This can be done within 3 months from the date the content becomes available or within 30 days from the date the discrepancy was discovered or could reasonably have been discovered.
5. When a user requests withdrawal, the company will verify the purchase through the platform operator or open market operator. The company may contact the user to confirm the legitimate reason for withdrawal and may request additional evidence.
6. Upon withdrawal according to Paragraphs 1 through 4, the company will promptly recover the user's paid content and refund the payment within 3 business days.
7. When refunding under Paragraph 6, if the user paid with a non-cash payment method such as a credit card, the company will request the payment service provider to stop or cancel the payment. However, if the company has already received the payment from the payment service provider, it will refund that amount to the provider and inform the user.
8. If a minor enters into a content purchase contract via a mobile device, the company must inform that the contract can be canceled by the minor or their legal representative without the legal representative’s consent. If a minor enters into a contract without the legal representative’s consent, the minor or their legal representative may cancel the contract with the company. However, this does not apply if the minor used assets with permission from the legal representative or if the minor deceived the company into believing they were an adult or had the legal representative’s consent.
9. Whether the contracting party is a minor is determined based on the mobile device used for payment, the payment executor's information, and the payment method holder's details. The company may request documents to prove the minor's or legal representative's status to verify the validity of the cancellation.
10. Users may withdraw from the subscription in writing (including electronic documents).

Article 19: Refund of Overpayments
1. If an overpayment occurs, the company will refund the entire amount of the overpayment to the user using the same payment method as the original transaction. However, if the overpayment occurs due to the user's fault without any intentional wrongdoing or negligence by the company, the user will bear the actual costs incurred for the refund.
2. Communication charges (e.g., call charges, data charges) incurred due to downloading the application or using network services may be excluded from the refund.
3. Payments made through the application follow the payment methods provided by the open market operators. If an overpayment occurs during the payment process, the user must request a refund from either the company or the open market operator.
4. Refunds for overpayments are processed according to the refund policies of the respective open market operator or the company, depending on the operating system of the mobile device being used.
5. Content acquired without a paid transaction or content provided for free by the company through internal or external partnership events is excluded from the refund.
6. To process the refund of overpayments, the company may contact the user using the information provided by the user. The refund will be completed within 5 business days from the date the company receives the necessary information for the refund.

Article 20: Termination of Contract
1. Users can terminate the service contract at any time by withdrawing from the game within the service. Upon termination of the service, all game-related information held by the user within the game service will be deleted and cannot be recovered.
2. The company may suspend or terminate the service if there is a significant reason that prevents the maintenance of the contract, such as the user engaging in prohibited activities under these terms and related operational policies or service policies. In such cases, the company will provide prior notice to the user before suspending or terminating the service. However, if there are urgent reasons such as violations of current laws or causing damage to the company through intentional or significant negligence, the company may terminate the contract immediately without prior notice.
3. Refunds and compensation related to terminations under paragraphs 1 and 2 will be handled in accordance with relevant laws, including the Consumer Protection (Fair Trading) Act (CPFTA) and the Electronic Transaction Act (ETA).
4. To protect the personal information of users who have not used the company’s services continuously for one year from the most recent service usage date (hereinafter referred to as "dormant accounts"), the company may terminate the service contract and either destroy the user's personal information or separate and store it separately from other users' personal information, thereby restricting service access. In such cases, the company will notify the user of the contract termination, destruction of personal information, and related details at least 30 days prior to taking action.
5. In cases of termination under paragraph 2, users will lose their rights to use paid services and paid content and cannot claim refunds or compensation for any losses incurred.

Chapter 6: Compensation for Damages and Exemption Clauses
Article 21: Compensation for Damages
1. The company or the user is liable to compensate the other party for any damages caused by a violation of these terms. However, if there was no intent or negligence, this responsibility does not apply.
2. If a paid service purchased by the user is lost due to the company’s fault, the company is responsible for restoring the service to its original state. If restoration is impossible or difficult, the company will provide a similar paid service of equivalent value. If providing a similar paid service is also impossible or difficult, the company must refund the purchase price of the paid service.
3. If a user violates these terms and causes damage to the company, the user is responsible for compensating the company for those damages.
4. If the company has a partnership agreement with a third-party service provider to offer specific services to the user, and the user agrees to the terms of use of the third-party service, any damages caused to the user due to the third-party service provider's intent or negligence are the responsibility of the third-party service provider.

Article 22: Exemption of the Company from Liability
1. The company is not liable for failure to provide services due to force majeure events such as war, civil unrest, natural disasters, emergencies, technical defects that cannot be resolved with current technology, or similar uncontrollable circumstances.
2. The company is not responsible for damages resulting from maintenance, replacement, regular inspections, construction, or similar reasons affecting service facilities, or from the suspension or improper provision of telecommunications services by network operators. However, this does not apply if the damage was caused by the company's intentional or gross negligence.
3. The company is not liable for service disruptions caused by user mobile device errors, inaccuracies in user-provided information, failure to update or provide necessary information, or issues arising from the user's intentional or negligent actions.
4. The company is exempt from liability for problems arising from the user's computer environment or network issues that are not due to the company's intentional or gross negligence.
5. The company is not responsible for the reliability or accuracy of information or materials posted by users or third parties related to the service on the game service or website, unless the company is found to have acted with intentional or gross negligence.
6. The company is not obligated to intervene in disputes or transactions between users or with third parties that arise through the service, and is not liable for any damages resulting from such situations.
7. The company is not responsible for any damages incurred by users in connection with the use of free services.
8. The company is not liable if users fail to achieve expected results, such as acquiring characters, experience points, or items, or if they lose such in-game assets. However, this does not apply if the company’s intentional or gross negligence caused the issue.
9. The company is not responsible for the loss of a user's in-game experience points, rankings, items, or in-game currency, unless the loss is due to the company’s intentional or negligent actions.
10. The company is not liable for third-party payments made due to the user's failure to manage their mobile device password or passwords provided by the open market operator, except in cases of intentional or gross negligence by the company.
11. The company is not responsible if the user is unable to use all or part of the content due to changes in the mobile device, mobile number, OS version, overseas roaming, or changes in telecommunications providers.
12. The company is not liable if the user deletes content or account information provided by the company.

Article 23: Notifications to Users
1. When the company needs to notify users, it can do so via the user's email address, electronic memo, in-game messages, SMS, and LMS, or mobile app push notifications.
2. For notifications directed at all users, the company may replace individual notifications by posting the notice within the game service or by displaying a pop-up message for at least seven days.

Article 24: Jurisdiction and Governing Law
These terms and conditions shall be governed by and interpreted in accordance with the laws of Republic of Korea. In the event of a dispute between the company and the user that leads to litigation, the court with jurisdiction shall be determined according to Seoul Central District Court.

Article 25: User Grievance Handling and Dispute Resolution
1. The company will provide guidance within the game service or through linked screens on how users can submit their opinions or complaints. The company will also operate dedicated personnel to handle such user feedback and complaints.
2. If a user’s opinion or complaint is deemed objectively valid, the company will address it promptly within a reasonable time frame. However, if the resolution requires a longer period, the company will inform the user of the reason for the delay and the expected resolution timeline via the game service notice, email, electronic memo, in-game message, SMS, or mobile app push notification (LMS/SMS).
3. If a dispute arises between the company and the user that is submitted to a third-party dispute resolution body, the company will faithfully demonstrate the measures taken, such as usage restrictions, and may comply with the recommendations of the dispute resolution body.

Addendum
These Terms of Service will take effect on August 1, 2025.


Privacy Policy

Needs Games Inc. (hereinafter referred to as the "Company") acquires users' personal information to provide various services related to Dark December through "www.darkdecember.net" and complies with relevant legal regulations.

Through this Privacy Policy, the Company informs users of how their personal information is processed, for what purposes, and the measures the Company is taking to protect personal information effectively and proactively. This Privacy Policy may be subject to changes in accordance with relevant laws and the Company's operational policies.


Article 1: Items of Personal Information Collected
1. During Member Registration, we collect the following personal information for login and user identification purposes.
(1) Mobile Game Services:
- [Mandatory] Member Information: Email address, password, nickname, phone number, gender, country
- [Mandatory] Account-linked information:
① Google: Public profile (name), Google-provided member number.
② Meta: Public profile (name), Meta-provided member number.
③ Hive: Hive-provided member number.
④ Steam: Steam-provided member number.
(2) Game Portal Membership Registration:
- [Mandatory] Member Information: Email address, password, nickname, phone number, gender, country.
- [Optional] Member Information: Profile image.
- [Mandatory] Identity Verification: (Information directly entered by the user for identity verification but not stored) Telecom provider, name, mobile phone number, date of birth, gender. (Information stored upon successful identity verification) Date of birth, linked information (CI/DI).

2. During the use of game and portal services, we may automatically collect and generate the following information to comply with relevant laws, protect accounts and items, prevent fraudulent users, and provide stable services.
(1) Mobile Game Services:
- [Mandatory] During game installation and use: Download history, service usage records, connection logs (including IP address), records of improper use, device information (model name, MAC address, OS information and version, device language and country information, advertising identifier).
- [Mandatory] When linking with social services: Member number.
- The company does not collect or store social service-related information other than the member number.
(2) Game Portal Member Services:
- [Mandatory] During the use of game portal services: MAC address, service usage records, connection logs (including IP address), records of improper use.

3. When using the customer center for smooth service use, we collect the following additional information:.
(1) Inquiry Handling:
- [Mandatory] Email address, nickname, device information (model name, MAC address, OS information and version).

4. For refund processing upon user request or service termination, we request the following personal information. The collected information may vary depending on the payment information, and separate consent is obtained if necessary.
(1) Game Service Refund Processing:
- [Mandatory] (If account deposit is required): Name, date of birth, mobile phone number, payment account, bank name, bank account number, account holder, email address, copy of ID, copy of bankbook.

5. If the user wishes to participate in the company’s events and marketing, the company may additionally collect and use the user’s personal information. In this case, separate consent is obtained from the user.
(1) Game Portal Advertising Notifications:
- [Optional] Email address, mobile phone number.
(2) Event Participation (e.g., pre-registration):
- [Optional] Mobile phone number, email address, (in case of events using SNS) SNS account name.
(3) Delivery of Goods or Prizes:
- [Optional] Name, mobile phone number, address, email address.

6. When using paid services, additional information may be requested to confirm order information and proceed with payment. The personal information collected and used may vary depending on the selected payment method.
(1) Game Portal Store Payment:
① Receipt of Payment History:
- [Mandatory] Email address (if no separate input, the login account email address is used).
② Payment Processing (Payment information required for paid transactions is collected and processed by the payment gateway):
- [Mandatory] Payer ID, payer name, payer IP address, payer email address.
- [Optional] (Varies by payment method): Card company, card number, card expiration date, card password, bank name, mobile phone number, date of birth, gender, telecom provider, simple payment (gift card) ID, simple payment (gift card) password.

Article 2: Methods of Collecting Personal Information
The Company may collect users' personal information through the following methods:
(1) Direct input by the user during the process of using the website or services.
(2) User responses during telephone consultations.
(3) Participation in events or activities conducted online/offline.
(4) Information received from partner companies.
(5) Collection through network communication information or connection history.

Article 3: Retention and Use Period of Personal Information
1. The collected personal information is retained and used while the user’s membership is maintained. If the user’s membership is terminated, or even if the membership is maintained, when the purpose of using the information is fully achieved, the information will be promptly destroyed. However, the Company retains user information for a specified period according to the 'retention period' provided to the user upon obtaining consent for the collection and use of personal information.
(1) Retention Purpose: To resolve consumer complaints and disputes upon withdrawal from game services.
Retention Period: 30 days
Retention Items: Connection records, connection date and time, connection location information, records of improper use, device information, download history, external platform ID.
(2) Retention Purpose: For marketing information and event-related notifications, and to select winners.
Retention Period: 6 months (may vary by event; the period specified on the individual event page takes precedence).
Retention Items: Name, mobile phone number, email address.
(3) Retention Purpose: To resolve consumer complaints and disputes upon withdrawal from community membership.
Retention Period: 30 days
Retention Items: Connection records, email address, password, nickname.

2. Notwithstanding the provisions of Paragraph 1, the Company retains information as required by relevant laws for the periods specified by those laws.

Article 4: Storage, Use, and Destruction of Personal Information
1. If it is necessary to retain information due to legal requirements, the Company may retain the user’s personal information for a period exceeding the duration specified by relevant laws. In such cases, the retained information will only be used for the purpose of storage and will be destroyed after the "retention period" required by relevant laws, as specified under "grounds for retention."
2. Destruction Method:
- Personal information stored in electronic file format is deleted using a technical method that makes the records unrecoverable.

Article 5: Provision of Personal Information to Third Parties
The Company uses the user’s personal information only within the scope notified in the "Purpose of Collection and Use of Personal Information" in the Privacy Policy or within the scope specified in the Terms of Service, and does not use or provide it to third parties beyond that scope. However, in the following cases, the Company may provide personal information to third parties with the user’s consent or within the limits permitted by law.
① Recipient: xsolla
② Purpose of Use by the Recipient: Paid transactions
③ Provided Personal Information: Credit card information
④ Retention and Use Period: As required by relevant laws

Article 6: Procedures and Methods for Destroying Personal Information
1. The Company promptly destroys personal information after the purpose of collection and use has been achieved.
(1) Destruction Procedure:
- The Company destroys personal information that has exceeded the retention period using a method that makes it unrecoverable.
(2) Destruction Method:
- Personal information stored in electronic file format is deleted using a technical method that makes the records unrecoverable.
- Personal information printed on paper is shredded using a shredder.

Article 7: Entrustment of Personal Information Processing
1. The Company entrusts the processing of personal information as follows to perform services. The Company establishes and operates necessary measures to ensure the safe management of personal information in accordance with relevant laws when entrusting the processing of personal information.
① Entrusted Party: Com2us Hive Platform
② Entrusted Work: Login/authentication, billing, user management/device authentication, promotion execution, coupon issuance, customer center operation, billing, etc.
③ Retention and Use Period: As required by relevant laws

Article 9: Installation, Operation, and Refusal of Automatic Personal Information Collection Devices
Cookies are small text files sent by the service operating server to the user’s device, stored on the user’s device. Cookie information is used solely for device identification purposes and does not identify individual users.
1. Purpose of Using Cookies:
The Company uses cookies to store and retrieve user information to provide personalized and customized services. Cookies are also used to analyze users' access frequency or usage time, understand users’ preferences and interests, and use this information for targeted marketing and service improvement.
2. Refusal of Cookie Collection:
Users can restrict the storage of cookie information by setting options as follows. In the case of mobile apps, users can disable personalized ads using the following methods.
(1) Android: Settings > Google Settings > Ads > Enable "Opt out of ads personalization"
(2) iOS: Settings > Privacy > Advertising > Enable "Limit Ad Tracking"
(3) Chrome: In the web browser, click the [⋮] icon > [Settings] > [Privacy and Security] > [Cookies and other site data]
(4) Microsoft Edge: In the web browser, click the [•••] icon > [Settings] > [Privacy, search, and services]

Article 10: Technical/Administrative Measures for the Protection of Personal Information
The Company implements the following technical and administrative measures to ensure the security of personal information and to prevent its loss, theft, leakage, alteration, or damage.
1. Password Encryption:
Users’ passwords are stored and managed in an encrypted format. Therefore, even if a user forgets their password, it cannot be retrieved, and a new password is issued following the user’s identity verification process.
2. Measures Against Hacking:
The Company employs various technical measures to prevent the leakage of users’ personal information through abnormal network access, such as hacking and computer viruses. Continuous monitoring of network access is performed.
3. Minimization and Education of Handling Staff:
The Company's staff handling personal information is limited to designated personnel. A separate password is assigned to such personnel, which is regularly updated, and ongoing education is provided to ensure compliance with the Privacy Policy.

Article 11: Personal Information Protection Officer and Remedies for Infringement of Rights
1. Personal Information Management Officer and Department:
The Company has designated a Personal Information Protection Officer to take responsibility for the overall management of personal information processing and to handle complaints and damage relief for data subjects.
Position: Personal Information Protection Officer
Name: Jake Lee
Email: jake@needsgames.com

2. Remedies for Infringement of Rights:
You can apply for dispute resolution or consultation with the relevant institutions specified by law to seek remedies for damages caused by the infringement of personal information.
Personal Information infringement Report Center (Contact 118): http://privacy.kisa.or.kr
Supreme Prosecutors’ Office Cyber Crime Investigation Unit (Contact 1301):
http://www.spo.go.kr
Cyber Terror Response Center (Contact 182): http://www.ecrm.police.go.kr

Article 12: Changes to the Privacy Policy
If there are any additions, deletions, or modifications to the content of this Privacy Policy, the Company will notify users through the service or website at least 7 days before the changes take effect.

Article 13: Notice of Privacy Policy
Effective Date of Privacy Policy: August 1, 2025