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The purpose of these Terms and Conditions is to stipulate the rights, obligations, and responsibilities of the company and users regarding the use of game services, and accompanying network, website, and other services (hereinafter "Services") provided by NIMBLEBITES Inc. (hereinafter "Company"), and other necessary matters.

• The definitions of terms used in these Terms and Conditions are as follows:
  
  • "Company" refers to the business operator providing services through online or mobile devices.
    
  • "User" refers to a person who enters into a service agreement according to these Terms and Conditions and uses the services provided by the Company.
    
  • "Game Service" refers to games and all related services provided by the Company to users.
    
  • "Mobile Device" refers to devices that can download or install and use content, such as mobile phones, smartphones, personal digital assistants (PDAs), and tablets.
    
  • "User Information" collectively refers to information provided by the user to the Company, such as user number, external account information, device information, nicknames, profile pictures, friend lists, as well as game usage information (character information, items, levels, etc.), and payment information for usage fees.
    
  • "Content" refers to all digital content, whether paid or free, created in relation to the provision of game services (including games and network services, applications, game money, game items, etc.).
    
  • "Paid Content" refers to content that users can access through in-game paid purchases.
    
  • "Free Content" refers to content provided by the Company to users free of charge (including paid content provided free of charge).
    
  • "Game World" refers to a variable virtual world created and implemented by the Company through game services, where multiple users can play games according to certain rules, or in conjunction with games, engage in leisure activities, mediate information, and build friendly relationships through user interaction.
    
  • "Character" refers to game data selected and controlled by the user within the game world according to the method provided by the Company for the use of game services.
    
  • "Account (ID)" refers to a combination of characters and numbers selected by the user and assigned by the Company for user identification and game service use.
    
  • "Account Information" collectively refers to general information, device information, game usage information such as character information/items/character levels, and paid payment information provided by the user to the Company for game service use.
    
  • "Open Market" refers to an e-commerce environment established to install and pay for game content on mobile devices.
    
  • "Application" refers to all programs downloaded or installed and used through a mobile device or a launcher program provided by the Company to use the services provided by the Company.
    
• The definitions of terms used in these Terms and Conditions, except as defined in Article 1, Paragraph 1, shall be governed by relevant laws and service-specific policies, and matters not defined therein shall follow general commercial practices.

The Company shall display the following matters within the game service for easy recognition by users. However, the privacy policy and terms and conditions may be made available to users through a linked screen.

• Trade name and name of representative
  
• Address of business office (including the address where user complaints can be processed)
  
• Phone number, email address
  
• Business registration number
  
• Online sales business report number
  
• Privacy Policy
  
• Service Terms of Use

• The Company shall post the contents of these Terms and Conditions within the game service, on a linked screen, or on the official community so that users can be aware of them.
  
• When the Company amends the Terms, it shall specify the effective date, amended content, and reason for amendment, and notify users by posting it within the game service or on a linked screen at least 7 days prior to its effective date. However, if the changed content is unfavorable to the user or involves a material change, the Company shall notify the user by the method described in the main text and Article 27, Paragraph 1, at least 30 days prior to its effective date. In this case, the Company shall clearly compare the content before and after the amendment and display it in a way that users can easily understand.
  
• When the Company amends the Terms, it shall confirm whether the user agrees to the amended Terms after the announcement of the amended Terms. When the Company makes a notice or notification as per Paragraph 2, it shall also inform the user that if the user does not express their consent or refusal to the amended Terms, it may be deemed as consent, and if the user does not express their refusal by the effective date of these Terms, it may be deemed as consent to the amended Terms.
  
• If a user does not agree to the amended Terms, either the Company or the user may terminate the service use contract.
  
• Users shall check for changes in the Terms, and the Company shall not be responsible for any damages caused by the user's negligence in not knowing the content of the amended Terms.
  
• The Company may amend these Terms to the extent that they do not violate relevant laws such as the 「Act on Consumer Protection in Electronic Commerce, etc.」, the 「Act on the Regulation of Terms and Conditions」, the 「Game Industry Promotion Act」, the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」, and the 「Content Industry Promotion Act」.
  
• The Company shall take measures to allow users to ask questions and receive answers regarding the content of these Terms with the Company.

• The service agreement is concluded when a person who wishes to become a user (hereinafter "applicant") agrees to the content of these Terms and applies for service use, and the Company approves the application.
  
• Minors (including students attending high school as defined in Article 2 of the 「Elementary and Secondary Education Act」 who are under 18 years old) must obtain the consent of their legal guardian if they wish to apply for use, and the specific consent procedure shall follow the method provided by the Company in accordance with relevant laws such as the 「Game Industry Promotion Act」 and its enforcement decree.
  
• The Company shall, in principle, approve the applicant's application. However, the Company may refuse service applications falling under any of the following subparagraphs:
  
  • If the application for use violates Article 5.
    
  • If the application details are false or the application requirements are not met.
    
  • If a user with a service restriction record within the last 3 months applies for use.
    
  • If the service is used through abnormal or indirect methods from a country where the Company does not provide services.
    
    • Service use is not possible in countries and regions where services are not officially provided.
      
    • The Company is not responsible for any problems arising from accessing and using services from unauthorized countries or regions.
      
  • If the application is for the purpose of engaging in acts prohibited by the 「Game Industry Promotion Act」, the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」, and related laws.
    
  • If the application is for the purpose of harming public peace and order or good morals.
    
  • If the application is for the purpose of using game services for fraudulent purposes.
    
  • If the application is for the purpose of using game services for profit.
    
  • If a user in a competitive relationship with the Company intends to harm the Company's interests.
    
  • If another person's information or mobile device is used without authorization.
    
  • If a game service is applied for on a mobile device for which the Company has restricted service use.
    
  • In other cases where approval is deemed inappropriate for reasons similar to the above subparagraphs.
    
• The Company may postpone approval until the reason is resolved in any of the following cases:
  
  • If the Company's facilities are insufficient, support for a specific mobile device is difficult, or there is a technical obstacle.
    
  • If a service failure or a failure in service fees or payment methods occurs.
    
  • If any of the reasons specified in Paragraph 3 of this Article apply.
    
  • In other cases where approval of the service application is deemed difficult for reasons similar to the above subparagraphs.
    
• The Company allows immediate use of the service once the user completes the terms agreement process or enters the necessary information for service use, provided there are no matters to postpone or refuse approval. However, if any matters under Paragraph 2 are confirmed later, service restrictions or contract termination may occur in accordance with these Terms and Conditions.
  
• The Company may provide streamer sponsorship services for games to users who are members. The application, approval, activity, rewards, and sanctions of streamers are regulated in the "Streamer Operation and Responsibility Policy" and use platform services and APIs such as YouTube, AfreecaTV, and Twitch. The terms of service for each platform applicable in this case are as follows:
  
  • YouTube Terms of Service (http://www.youtube.com/t/terms)
    
  • AfreecaTV Terms of Use (https://www.afreecatv.com/policy/policy1.html)
    
  • Twitch Terms of Service (https://www.twitch.tv/p/ko-kr/legal/terms-of-service/)
    

Matters not stipulated in these Terms and the interpretation of these Terms shall be governed by relevant laws such as the 「Act on Consumer Protection in Electronic Commerce, etc.」, the 「Act on the Regulation of Terms and Conditions」, the 「Game Industry Promotion Act」, the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」, the 「Content Industry Promotion Act」, or commercial practices.

• The Company may stipulate matters necessary for applying the Terms and establish game service operation policies (hereinafter "Operation Policy") for the protection of user rights and maintenance of order within the game world, specifically delegated by the Terms.
  
• The Company shall post the content of the Operation Policy within the game service, on a linked screen, or on the official community so that users can be aware of them.
  
• When amending the Operation Policy, the procedures of Article 4, Paragraph 2 shall apply. However, if the amended content of the Operation Policy falls under any of the following subparagraphs, it shall be announced in advance by the method described in Paragraph 2 of this Article:
  
  • When amending matters specifically delegated by the Terms.
    
  • When amending matters unrelated to user rights and obligations.
    
  • When amending the Operation Policy within a range that is not fundamentally different from the content specified in the Terms and is predictable by the user.
    
  • If the content of the Operation Policy differs from the content of these Terms and Conditions, the Operation Policy shall prevail.
    

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• The Company shall strive to protect users' personal information in accordance with relevant laws, and the protection and use of personal information shall be governed by relevant laws and the Company's privacy policy. However, the Company's privacy policy does not apply to services provided by third parties that are simply linked from the homepage and game service websites.
  
• Depending on the nature of the service, self-introduction content such as nicknames, character photos, and status information, which are not related to the user's personal information, may be disclosed.
  
• The Company shall not provide users' personal information to third parties without their consent, except when requested by relevant national agencies in accordance with relevant laws.
  
• Users shall diligently manage their personal information for the use of game services and shall change it if there are any changes to personal information. The Company shall not be responsible for damages arising from delays or omissions in changing personal information.
  
• In addition to Paragraph 4, the Company shall not be responsible for damages arising from the leakage of personal information and all user account information due to reasons attributable to the user.

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• The Company shall comply with relevant laws and faithfully exercise its rights and perform its obligations as stipulated in these Terms and Conditions in good faith.
  
• The Company shall establish a security system for the protection of personal information (including credit information) to ensure users can safely use the services, and shall publicly announce and comply with its privacy policy. The Company shall ensure that users' personal information is not disclosed or provided to third parties, except as stipulated in these Terms and Conditions and the privacy policy.
  
• The Company shall make its best efforts to repair or restore equipment or data without delay in the event of a failure or loss/damage during service improvement for continuous and stable service provision, unless there are unavoidable reasons such as natural disasters, emergencies, or technical defects that cannot be resolved with current technology.

• Users must truthfully state all matters when applying for use and cannot claim any rights to false information or other people's IDs.
  
• Users shall not engage in any of the following acts in connection with the use of services provided by the Company:
  
  • Providing false information or using another person's information when applying for use or changing user information.
    
  • Trading, gifting, or transferring cyber assets (IDs, characters, items, game money, etc.) through services not provided by the Company or through abnormal methods, or acquiring and using them.
    
  • Impersonating a Company employee or operator, or impersonating another person by stealing their name to post text (chat, posts, comments, etc.) or send emails, or falsely stating a relationship with another person.
    
  • Purchasing paid content by stealing another person's credit card, wired/wireless phone, bank account, etc., or stealing another user's ID and password, or otherwise misappropriating another person's information (including personal and payment information).
    
  • Collecting, storing, posting, or distributing another user's personal information without authorization.
    
  • Engaging in or inciting gambling or speculative acts, exchanging or posting obscene or vulgar information, linking to obscene sites, transmitting or distributing words, sounds, texts, drawings, photos, or videos that cause shame, disgust, or fear to others, or otherwise using the service in an unhealthy manner.
    
  • Using the service without authorization for commercial, business, advertising, promotional, political, or electoral purposes beyond its original intent.
    
  • Unauthorized copying, distribution, promotion, or commercial use of information obtained through the Company's services.
    
  • Using the service inappropriately by exploiting known or unknown bugs, or causing financial gain or loss to oneself or others through the Company's service or related acts, such as receiving refunds without legitimate reasons by exploiting the payment process.
    
  • Deceiving others to gain profit, or causing harm to others in connection with the use of the Company's services.
    
  • Infringing the intellectual property rights or portrait rights of the Company or others, or defaming or causing damage to others.
    
  • Intentionally transmitting, posting, distributing, or using information (computer programs) prohibited from transmission or posting by law, or viruses, computer codes, files, or programs designed to interfere with or destroy the normal operation of computer software, hardware, or telecommunication equipment.
    
  • Modifying game services without special authorization from the Company, adding or inserting other programs into game services, hacking or reverse engineering servers, leaking or modifying source codes or game service data, establishing separate servers, or arbitrarily changing or misappropriating parts of the website to impersonate the Company.
    
  • Manufacturing, distributing, using, or advertising computer programs, devices, or equipment not provided or approved by the Company.
    
  • Users may not engage in commercial activities that generate financial benefits for themselves or others by using the services without the Company's prior consent, and the user is solely responsible for the results of such commercial activities.
    
  • If a third party raises an objection or claims damages against the Company due to unauthorized commercial activities as per subparagraph 15, the user shall indemnify the Company at the user's expense, and if the Company incurs damage, the Company may claim damages from the user for the incurred damage, unless the Company intentionally or with gross negligence caused the damage or failed to take measures to prevent the damage.
    
  • Requesting game progression from others for monetary consideration (e.g., surrogate leveling).
    
  • Modifying information posted by the Company.
    
  • Inducing or advertising acts from subparagraphs 1 to 18.
    
  • Other acts that violate relevant laws or are contrary to good morals or social norms.
    
• Users are obligated to check and comply with the provisions of these Terms, usage guidelines, precautions announced in relation to game services, and matters notified by the Company.
  
• Users are responsible for managing their accounts and online/mobile devices and shall not allow others to use them. The Company shall not be responsible for damages arising from poor management of user accounts and online/mobile devices or from allowing others to use them.
  
• Users shall set and manage payment password functions to prevent fraudulent payments on each open market. The Company shall not be responsible for damages arising from user negligence.
  
• The Company may specify the detailed contents of acts under Paragraphs 1 to 5 of this Article and the following subparagraphs, and users shall comply with them:
  
  • User's account name, character name, guild name, and other names used in the game.
    
  • Chat content and methods.
    
  • Bulletin board use and service use methods.
    
  • Google, Apple, Kakao, and other external affiliated platform service policies.
    
  • Restrictions on game play methods.
    
  • Other matters necessary for service operation within the scope that does not infringe on the user's fundamental rights to use the service.
    
• The Company shall not be responsible for any disadvantages incurred by the user due to a breach of obligations, and if the user's breach of obligations causes or is likely to cause damage to the Company, the Company may take measures such as restricting service use or claiming damages against the user.

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• The Company shall enable users who have completed the service agreement in accordance with Article 5 to use the services immediately. However, for some services, the Company may commence services from a designated date as required by the Company.
  
• When providing game services to users, the Company may provide other supplementary services together with the services stipulated in these Terms and Conditions.
  
• The Company may categorize users by grade and differentiate their use by subdividing usage time, frequency of use, and the scope of services provided.
  
• The Company shall not be responsible for any damages incurred by users in connection with the use of free services provided by the Company. However, this excludes cases where damages are caused by the Company's intentional or gross negligence.

• Game services are provided for a fixed period of time according to the Company's business policy. The Company will appropriately notify the game service provision times on the game's initial screen or official community announcements.
  Before official service, game services will only be provided at specific times announced through separate notices.
  After official service, as a general rule, game services will be provided 24 hours a day, 365 days a year, unless otherwise indicated or announced.
  
• Notwithstanding Paragraph 1, the Company may temporarily suspend all or part of the services in the following cases, and the Company shall not be obligated to provide game services during such time:
  
  • When necessary for server expansion and replacement, maintenance and replacement of information and communication facilities such as computers, regular system checks, or modifications to game content or game services.
    
  • When normal service provision is impossible due to power outages, service facility failures, excessive service traffic, network instability, maintenance or inspection of telecommunication carriers' facilities, etc.
    
  • When uncontrollable situations occur, such as war, civil unrest, natural disasters, emergencies, or national emergencies equivalent thereto.
    
  • When necessary to respond to electronic intrusions such as hacking, communication accidents, users' abnormal game usage patterns, or unforeseen instability of game services.
    
  • When relevant laws or policies prohibit service provision at specific times or by specific methods, or prohibit service provision to specific users.
    
  • In other cases where there is a reasonable reason to suspend service provision.
    
• In the case of Paragraph 2, Subparagraph 1, the Company may suspend game services for a certain period of time. In this case, the Company shall notify the user of such fact in advance on the game's initial screen or official community.
  
• In the case of Paragraph 2, Subparagraph 4, the Company may temporarily suspend game services without prior notice. In such cases, the Company may provide post-notification of such fact on the game's initial screen or official community.
  
• The Company provides services using dedicated applications or networks for mobile devices. Users can download and install applications or use networks to access services for free or for a fee.
  
• For paid content, users must pay the fees specified for that service to use it. When downloading applications or using services via a network, separate charges may apply as determined by the subscribed mobile carrier.
  
• Applications downloaded and installed or services used via a network are provided tailored to the characteristics of the mobile device or mobile carrier. In cases of mobile device changes, number changes, or international roaming, all or part of the content may be unavailable, and the Company shall not be responsible for such instances.
  
• For applications downloaded and installed or services used via a network, background operations may proceed. In such cases, additional charges may apply depending on the characteristics of the mobile device or mobile carrier, and the Company shall not be responsible for such charges.

• The Company provides users with the game world, a virtual world created and implemented by the Company through game services, and has comprehensive authority over the production, addition, modification, maintenance, and repair of game content.
  
• The Company has the obligation to protect the game world and takes necessary measures to maintain its order and gameplay.
  
• For smooth service provision, the Company may install or modify (update) programs necessary for service use, such as individual programs, security programs, and payment modules, without additional user consent. However, for the installation of programs unrelated to service use, such as advertising programs, the Company must notify the user and obtain consent before installation.
  
• The Company may change services due to operational or technical needs for smooth game service provision, and shall notify such changes within the game service before the change. However, in cases where changes are necessary due to bug fixes, errors, or urgent updates, or when changes are not substantial, or in unavoidable circumstances such as server equipment defects or urgent security issues, post-notification may be provided.
  
• If the Company has significant business reasons that make it difficult to continue game services, such as the cessation of operations due to business transfer, division, merger, expiration of game provision contracts, or significant deterioration of profitability of the game service, it may discontinue all services. In such cases, the Company shall notify the user of the discontinuation date, reason for discontinuation, compensation conditions, etc., at least 30 days prior to the discontinuation date, through the game's initial screen or its linked screen, official community, and by the method described in Article 27, Paragraph 1.
  
• In the case of Paragraph 5, the Company shall refund unused or remaining paid items in accordance with Article 24, Paragraph 3.

• The Company may store chat content exchanged between users, and this information shall be held solely by the Company. The Company may access this information only for the purpose of dispute resolution between users, handling complaints, or maintaining game order, and third parties may access this information only when authorized by law.
  
• If the Company or a third party accesses chat information pursuant to Paragraph 1, the Company shall notify the user of the reason and scope of access in advance. However, if it is necessary to access this information in connection with the investigation, processing, or confirmation of prohibited acts under Article 10, Paragraph 1, or remedies for damages caused by such acts, post-notification may be provided.
  
• The Company may collect and utilize user's terminal settings and specification information (excluding personal information), information on running programs, and user's mobile device information (settings, specifications, operating system, version, etc.) for smooth and stable service operation and improvement of service quality.
  
• The Company may request additional information from users for the purpose of service improvement and service introduction to users. Users may accept or refuse this request, and if the Company makes this request, it shall also notify the user that they can refuse this request.
  
• If necessary for identity verification, the Company may notify the user of the reason (or purpose) and request the user's identification card, mobile identity verification, or equivalent documentation. The Company shall not use this information for purposes other than the stated purpose and shall immediately destroy it in an irreversible manner upon completion of the purpose.

• The Company may place advertisements within the game service in connection with the operation of the service. Users who wish to use the service are deemed to have agreed to the placement of advertisements exposed during service use.
  
• The Company may send advertising information to users who have consented to receive it by email, text message (LMS/SMS), push notification, etc. In this case, the user may refuse to receive it at any time, and the Company shall not send advertising information if the user refuses to receive it.
  
• Advertisements or services provided by others may be connected through banners or links within the services provided by the Company.
  
• If connected to advertisements or services provided by others pursuant to Paragraph 3, the services provided in that area are not the Company's service area, so the Company does not guarantee reliability, stability, etc., and the Company shall not be responsible for any damages incurred by the user as a result. However, this does not apply if the Company intentionally or with gross negligence facilitated the occurrence of damage or failed to take measures to prevent the damage.

• Copyrights and other intellectual property rights to content created by the Company within the game service belong to the Company, and the Company grants users only the right to use them in relation to the game service under conditions determined by the Company.
  
• Users shall not use information obtained through game services provided by the Company, where intellectual property rights belong to the Company or the provider, in any of the following ways or allow third parties to use it without the prior consent of the Company or the provider:
  
  • Commercial use by means such as reproduction, transmission, publication, distribution, performance, broadcasting, creation of derivative works, etc.
    
  • Use for any other purpose prohibited by these Terms or the Company's policies.
    
• Users permit the Company to use user content, including communication text, images, sounds, and all materials and information (hereinafter "User Content") that are visible within the game or uploaded or transmitted by the user or other users through the game application or game services in connection with the game service, under the following methods and conditions:
  
  • Using, editing, formatting, and otherwise modifying the User Content (including publication, reproduction, performance, transmission, distribution, broadcasting, creation of derivative works, etc., in any form, without limitation on usage period or region).
    
  • Not selling, lending, or transferring User Content for commercial purposes without the prior consent of the user who created the User Content.
    
• The Company shall not use User Content that is not visible within the game and is not integrated with the game service (e.g., posts on general bulletin boards or other posts not substantially related to in-game content) without the explicit consent of the user, and the user may delete such User Content at any time.
  
• The Company may take temporary measures, delete or move, or refuse to register posts on bulletin boards or other information posted or registered within the service that are deemed to fall under the prohibited acts under Article 10, Paragraph 2, without prior notice.
  
• If a user's legal interests are infringed by information posted on bulletin boards operated by the Company, the user may request the Company to delete the relevant information or post a rebuttal. In this case, the Company shall promptly take necessary measures and notify the applicant.
  
• This Article shall remain effective as long as the Company operates the game service and shall continue to apply even after service withdrawal.

• Unless otherwise specified by the Company, paid content purchased by the user within the game service can only be used on the mobile device where the application is downloaded or installed, or through the launcher program provided by the Company. Paid items can only be used within the service or content for which they were purchased.
  
• Users may only use paid items from their own accounts and may not transfer, lend, sell, etc., them to third parties, except by methods separately determined and announced by the Company.
  
• The usage period of paid content purchased by the user shall follow the period specified at the time of purchase. However, if service discontinuation occurs pursuant to Article 13, Paragraph 5, the usage period of paid content without a fixed term shall be until the service discontinuation date announced at the time of service discontinuation notice.

• Users shall not engage in acts that violate their obligations under Article 10, and if they do, the Company may take service restriction measures, including restricting the user's service use, deleting related information (text, photos, videos, etc.), and other measures, as categorized in the following subparagraphs. The specific reasons and procedures for service restriction measures are determined in the operation policy of individual games in accordance with Article 19, Paragraph 1.
  
  • Restriction of certain character rights: Restrict certain character rights, such as chat, for a certain period.
    
  • Character use restriction: Restrict the use of the user's character for a certain period or permanently.
    
  • Restriction of certain account rights: Restrict account rights, such as writing on bulletin boards, for a certain period or permanently.
    
  • Account use restriction: Restrict the use of the user's account for a certain period or permanently.
    
  • User use restriction: Restrict the user's game service use for a certain period or permanently.
    
• If a service restriction is legitimate, the Company shall not compensate the user for any damages incurred due to the service restriction.
  
• The Company may suspend the use of the relevant account until the investigation of the following reasons is completed:
  
  • If a legitimate report of account hacking or theft is received.
    
  • If there is suspicion of illegal program users or work sites engaging in illegal activities.
    
  • In other cases where temporary measures for service use are necessary for reasons similar to the above subparagraphs.
    
• After the investigation in Paragraph 3 is completed, the game service use period will be extended by the duration of the suspension, compensated with an equivalent value in paid services or cash, proportional to the game service use period. However, this does not apply if the user falls under any of the reasons in Paragraph 3.
  
• If another person uses the user's account (ID) to violate the Terms or operation policy, the user's own game service use may be restricted according to the criteria in Paragraph 1 of this Article.

• The Company shall determine the specific reasons and procedures for service restrictions in its operation policy, considering the content, degree, frequency, results, and other circumstances of the violation.
  
• When the Company takes service restriction measures as stipulated in Article 18, Paragraph 1, it shall notify the user of the following matters in advance. However, if urgent measures are required, post-notification may be provided.
  
  • Reasons for service restriction measures.
    
  • Type and duration of service restriction measures.
    
  • Method of filing an objection to service restriction measures.
    

• If a user wishes to object to the Company's service restriction measure, they must submit an objection in writing, by email, or by a similar method to the Company within 15 days from the date of receiving notification of the measure, stating the reason for objection.
  
• The Company shall respond to the objection in writing, by email, or by a similar method within 15 days from the date of receiving the objection. However, if it is difficult to respond within this period, the Company shall notify the user of the reason and scheduled processing date.
  
• If the reason for objection is deemed valid, the Company shall take appropriate measures.

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Chapter 5 Withdrawal of Subscription, Refund of Overpayments, and Termination of Service Agreement

• The charging and payment of purchase fees for content shall, in principle, follow the policies or methods determined by mobile carriers or open market operators. Additionally, limits for each payment method may be imposed or adjusted according to policies set by the Company, mobile carriers, open market operators, or government policies.
  
• When content purchase fees are paid in foreign currency, the actual charged amount may differ from the price displayed in the service store, etc., due to exchange rates, fees, etc.

• Users who have entered into a contract with the Company for the purchase of paid content may withdraw their subscription within 7 days from the later of the purchase contract date or the content availability date, without incurring any separate fees or penalties. Unless otherwise stipulated in the operation policy, requests for subscription withdrawal or refunds related to service use must be submitted directly to the Company through the customer center.
  
• Users cannot withdraw their subscription under Paragraph 1 in the following cases against the Company's will. However, in the case of a purchase contract consisting of divisible content, this does not apply to the remaining parts of the divisible content that do not fall under any of the following subparagraphs:
  
  • Content that has been partially or entirely lost or damaged due to reasons attributable to the user.
    
  • Paid content that is used or applied immediately upon purchase.
    
  • Content that offers additional benefits or bundled sales where additional benefits have been used or part of it has been used.
    
  • Cases where an unboxing act is considered usage or where the utility of content is determined upon unboxing.
    
  • Cases where part of the additional content (goods, points, mileage, items, etc.) provided at the time of purchase has been used.
    
  • Content provided by the Company free of charge or obtained during service use.
    
  • Other content for which subscription withdrawal is restricted under relevant laws, such as the 「Act on Consumer Protection in Electronic Commerce, etc.」 (hereinafter "「E-commerce Act」").
    
• For content for which subscription withdrawal is not possible according to Paragraph 2, Subparagraphs 2 to 7, the Company shall clearly indicate this fact in a place easily accessible to users and provide a trial version of the content (allowing temporary use, providing a trial version, etc.) or, if such provision is difficult, provide information about the content to ensure that the user's right to withdraw the subscription is not impeded. If the Company fails to take such measures, the user may withdraw the subscription despite the subscription withdrawal restriction reasons in Paragraph 2, Subparagraphs 2 to 7.
  
• Notwithstanding Paragraphs 1 and 2, if the content of the purchased paid content differs from the displayed/advertised content or is not performed as per the purchase contract, the user may withdraw the subscription within 3 months from the date the content became available, or within 30 days from the date they knew or could have known such fact.
  
• If a user withdraws a subscription, the Company shall verify the purchase history through the platform operator or open market operator. The Company may also contact the user through information provided by the user to verify legitimate reasons for withdrawal and may request additional proof.
  
• If a subscription withdrawal occurs in accordance with Paragraphs 1 to 4, the Company shall promptly retrieve the user's paid content and refund the payment within 3 business days. In this case, if the Company delays the refund, it shall pay interest for the delayed period calculated by multiplying the interest rate specified in Article 21-3 of the 「E-commerce Act」 and its enforcement decree.
  
• When refunding payment in accordance with Paragraph 6, if the consumer paid the payment with a payment method under Article 18, Paragraph 3 of the 「E-commerce Act」, the Company shall request the payment processor to suspend or cancel the payment claim. However, if the Company has already received the payment for the subscription withdrawal from the payment processor, it shall refund that payment to the payment processor and inform the user of that fact.
  
• If a minor enters into a content purchase contract on a mobile device, the Company shall notify that the minor or legal guardian may cancel the contract if the legal guardian's consent is not obtained, and if a minor enters into a purchase contract without the legal guardian's consent, the minor or legal guardian may cancel the contract with the Company. However, if the minor purchased content with property that the legal guardian permitted them to dispose of within a specified scope, or if the minor deceived others into believing they were an adult or had the legal guardian's consent, the contract cannot be canceled.
  
• Whether the party to a content purchase contract is a minor is determined based on the mobile device used for payment, information of the person making the payment, and the name on the payment method. The Company may also request submission of documents proving minority and legal guardianship to verify the legitimacy of the cancellation.
  
• Users may withdraw their subscription in writing (including electronic documents).

• If an overpayment occurs, the Company shall refund the full amount of the overpayment to the user by the same payment method as the original payment. However, if the overpayment occurred due to the user's negligence without the Company's intention or negligence, the actual costs incurred for the refund shall be borne by the user within a reasonable scope.
  
• Communication fees (call charges, data communication charges, etc.) incurred due to the download of applications or the use of network services may be excluded from the refund.
  
• Payments made through applications shall follow the payment method provided by the open market operator, and if an overpayment occurs during the payment process, a refund must be requested from the Company or the open market operator.
  
• Overpayment refunds shall be processed according to the refund policies of each open market operator or the Company, depending on the operating system of the mobile device using the service.
  
• If the Company refuses to refund an overpayment claimed by the user, the Company shall bear the burden of proving that the usage fee was legitimately charged.
  
• Content obtained by the user free of charge during service use without paid payment, or content provided free of charge by the Company through internal or external partnership events, etc., is excluded from the refund target.
  
• To process an overpayment refund, the Company may contact the user using the information provided by the user and shall refund within 3 business days from the date of receiving the necessary information for the refund.

• Users may terminate the service agreement at any time by withdrawing from the game within the service if they no longer wish to use the service. Upon service withdrawal, all game usage information held by the user within the game service will be deleted and cannot be recovered.
  
• The Company may suspend service use or terminate the service agreement after prior notice to the user if the user engages in acts prohibited by these Terms and Conditions and the related operation policy and service policy, or if there is a material reason that makes it impossible to maintain this contract. However, if there are urgent reasons such as the user violating current laws or causing damage to the Company due to intent or gross negligence, the service agreement may be terminated immediately without prior notice.
  
• Refunds and damages under Paragraphs 1 and 2 shall be processed in accordance with the 「Content User Protection Guidelines」.
  
• The Company may take measures to protect the personal information of users who have not used the Company's services for one consecutive year from the most recent service use date (hereinafter "dormant account") by terminating the service agreement and destroying the user's personal information, or by separating and storing/managing the personal information of the relevant account (ID) separately from other users' personal information and restricting service use. In this case, the Company shall notify the user of the fact that measures such as contract termination and personal information destruction will be taken and the personal information to be destroyed at least 30 days prior to the date of such measures.
  
• In cases corresponding to Paragraph 2, the user shall lose the right to use paid services and paid content and cannot claim refunds or damages as a result.

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Chapter 6 Damages and Disclaimers, etc.

• The Company or the user shall be liable for damages caused to the other party by violating these Terms. However, this does not apply in cases of no intent or negligence.
  
• If paid services purchased by a user from the Company are lost due to reasons attributable to the Company, the Company shall restore them to their original state before the loss, and if restoration is impossible or difficult, it shall provide equivalent paid services of the same kind. However, if providing equivalent paid services of the same kind is impossible or difficult, the Company shall refund the purchase price of the paid service.
  
• If a user causes damage to the Company by violating these Terms, the user shall be liable to the Company for such damage.
  
• If the Company enters into a partnership agreement with an individual service provider and provides individual services to users, and the user agrees to the terms of use of such individual service, and damage occurs to the user due to the individual service provider's intention or negligence, the individual service provider shall be responsible for such damage.

• The Company shall not be liable for the provision of services in cases where it is unable to provide services due to war, civil unrest, natural disaster, emergency, technical defects that cannot be resolved with current technology, or force majeure equivalent thereto.
  
• The Company shall not be liable for damages caused by maintenance, replacement, regular inspection, construction, etc., of service facilities, or damages caused by telecommunication carriers suspending or not providing telecommunication services normally. However, this does not apply in cases of the Company's intent or negligence.
  
• The Company shall not be liable for failures caused by user's mobile device errors, problems caused by the user inaccurately providing or failing to reflect or provide changes to relevant information, or other service usage obstacles due to the user's intent or negligence. However, this does not apply if the user has unavoidable or legitimate reasons.
  
• The Company is exempt from liability for all problems arising from the user's computer environment or problems arising from the network environment without the Company's intent or gross negligence.
  
• The Company shall not be responsible for the reliability or accuracy of information or data posted by users or third parties within the game service or on the website in connection with the service, unless there is intentional or gross negligence on the part of the Company.
  
• The Company has no obligation to intervene in transactions or disputes arising between users or between users and third parties through the service and shall not be liable for damages resulting therefrom.
  
• The Company shall not be responsible for any damages incurred by users in connection with the use of free services. However, this does not apply in cases of the Company's intentional or gross negligence.
  
• The Company shall not be responsible for users not obtaining or losing desired results such as characters, experience points, items, etc., by using the service, nor for damages arising from the user's discretion or use of the game service. However, this does not apply in cases of the Company's intentional or gross negligence.
  
• The Company shall not be responsible for the loss of user's in-game experience points, ranks, items, game money, etc. However, this does not apply in cases of the Company's intent or negligence.
  
• The Company shall not be responsible for third-party payments occurring due to the user's failure to manage mobile device passwords, open market operator-provided passwords, etc. However, this does not apply in cases of the Company's intent or negligence.
  
• If a user cannot use all or part of the content's functions due to changes in their mobile device, changes in mobile device number, changes in operating system (OS) version, international roaming, or changes in mobile carrier, the Company shall not be responsible for this. However, this does not apply in cases of the Company's intent or negligence.
  
• If a user deletes content or account information provided by the Company, the Company shall not be responsible for this. However, this does not apply in cases of the Company's intent or negligence.

• When the Company sends notifications to users, it may do so via the user's email address, electronic memo, in-game service messages, text messages (LMS/SMS), etc.
  
• When the Company sends notifications to all users, it may substitute the notification in Paragraph 1 by posting it within the game service or presenting it through pop-up screens for 7 days or more.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. In the event of a lawsuit arising from a dispute between the Company and a user, the court with jurisdiction shall be the court determined by law and procedure.

• The Company shall provide information on how users can submit their opinions or complaints within the game service or on its linked screen, considering user convenience. The Company operates dedicated personnel to handle such user opinions or complaints.
  
• If the Company objectively determines that an opinion or complaint raised by a user is legitimate, it shall promptly process it within a reasonable period. However, if processing takes a long time, the Company shall notify the user of the reason for the delay and the processing schedule by announcing it within the game service or by notifying them in accordance with Article 27, Paragraph 1.
  
• If a dispute arises between the Company and a user and a third-party dispute resolution body mediates, the Company may faithfully prove the measures taken against the user, such as service restrictions, and comply with the mediation body's decision.

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Addendum
These Terms of Use shall take effect on June 9, 2025.