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End User License Agreement
Purpose of Article 1
The purpose of this Agreement is to prescribe the rights, obligations, responsibilities, and other necessary matters concerning the use of game services provided by LiPulse Co., Ltd. (hereinafter referred to as the "Company") through the device and the accompanying networks, websites, and other services provided by the Company (hereinafter referred to as the "Service").
Article 2 Definition of Terms
1. The terms used in these Terms and Conditions are defined as follows.
"Company" means a service provider through a mobile device.
The term "member" means a person who enters into a contract for use in accordance with these terms and conditions, agrees to provide personal information, and uses the services provided by the company.
"Temporary member" means a person who provides only part of the information and uses only part of the services provided by the company.
The term "device" means a device that can download, install and use content, such as a smartphone, a portable information terminal (PDA), a tablet, and content, and can be downloaded, installed, used, or used through a network.
The term "account information" refers to information provided by members to the company, such as membership information, external account information, device information, nicknames, profile photos, and friend lists, game usage information (character information, items, levels, etc.), usage fee payment information, etc.
"Content" means any paid or free, digitally created content (games and network services, applications, game money, game items, etc.) in connection with the services provided by the Company for use through the Device.
"Open Market" means an e-commerce environment established to install and pay for game content on a device.
The term "Application" means any program downloaded, installed and used by a device in order to use the services provided by the company.
The term "game service" means one of the services provided by the company, the games executed by the member on the device and the services incidental thereto.
The term "affiliate service" means an individual or all-inclusive "service" in which "members" can use "content" on "devices" by signing partnership contracts with other mobile platform services companies such as Kakao and Line.
The term "paid payment" means a payment act through a payment company recognized by the company to purchase or use content, etc. in the service.
2. Except as otherwise provided for in each subparagraph of paragraph (1) of this Article, the definitions of terms used in these Terms and Conditions shall be governed by relevant statutes and policies for each service, and those not specified shall be in accordance with general correlation.
Article 3 Provision of Company Information, etc
The company shall display the following matters in the game service so that members can easily recognize them: Provided, That the personal information processing policy and terms and conditions may be viewed by members through the connection screen.
Name of the trade name and representative
Address of the location of the business office (including the address where the member's complaint can be handled)
Phone number, e-mail address
Business registration number
Mail order business report number
Personal Information Processing Policy
Terms and Conditions of Service
Article 4 Effectiveness and Changes of Terms and Conditions
1. The company posts the contents of these terms and conditions within the game service or on its connection screen so that the members can easily understand them. When a member clicks the consent button of these terms and conditions, it is deemed to have agreed to the terms and conditions. In this case, important matters such as service suspension, withdrawal of subscription, refund of overpayment, cancellation and termination of the contract, and exemption from the company, among the contents of these terms and conditions, shall be clearly displayed in bold letters, colors, codes, etc. for the member to understand easily, or handled easily by the member through a separate connection screen, etc.
2. When the company revises these terms and conditions, the date of application, the details of the revision, the reasons for the revision, etc. shall be specified and posted on the game service or on the connection screen until a considerable period of time has elapsed from at least seven days before the date of application to notify the member. Provided, That any change in matters that are disadvantageous or serious to the member shall be notified in the same manner as the main text 30 days before the date of application, and the member shall be notified by the method of Article 28 (1). In such cases, the contents before and after the revision shall be clearly compared and displayed so that the member can understand it easily.
3. If the company revises the terms and conditions, it will notify the revised terms and conditions and confirm whether the members agree to the application of the revised terms and conditions. If the company also announces that it will consider it as agreed if the member does not express his or her intention in the event of notice under paragraph 2, if the member does not express his or her intention to reject it by the effective date of the terms and conditions, it can be deemed to have agreed to the revised terms and conditions. The member has the right to disagree with the revised terms and conditions, and if the member does not agree with the revised terms and conditions, the company or the member can terminate the service use contract.
4. The Company shall take action to enable its members to ask and respond to the Company and to the content of these Terms and Conditions.
5. The company may revise these terms and conditions to the extent that they do not violate related laws, such as the Consumer Protection Act on Electronic Commerce, etc., the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Information and Communication Network Utilization Promotion Act, and the Content Industry Promotion Act.
Article 5 Conclusion and Application of Use Contracts
1. Users who wish to become members must enter into a service use contract with the company. The service use contract is concluded when the user provides personal information necessary for the provision of the service and applies for use by agreeing to these terms and conditions.
2. In principle, the company approves the user's application for service use: However, the company may not allow or terminate the members' approval to use the service if there are any reasons falling under each subparagraph.
Where the details of the application for use are falsely stated or the requirements for the application for use are not met
Application for use in an abnormal or indirect manner in a country where the company has not provided the service
Where an application for use is filed for the purpose of engaging in an illegal act prohibited by the Game Industry Promotion Act, the Information and Communication Network Utilization Promotion and Information Protection Act, and other relevant statutes
Where a member who is in a competitive relationship with the service applies for the purpose of undermining the interests of the company
If you want to use the game service for an illegal purpose
Where a person intends to use a service for the purpose of pursuing profit
If the company applies for the use of the service on a device that has restricted the use of the service
Where it is intended to be used for the purpose of hindering the well-being and order of society or beauty and culture
Where the consent is deemed inappropriate for other reasons falling under each subparagraph
3. In any of the following cases, the company may withhold its consent until the reason is resolved.
If there is no room in the company's facilities, it is difficult to support certain devices, or if there is a technical obstacle
In the event of a service failure or service fee or payment method failure
Where it is not possible to confirm that the consent of the legal representative has not been obtained or has been obtained even though the juvenile (the same as the juvenile defined in paragraph (2) of this Article) is a juvenile (however, if the company's service is provided through a mobile platform such as Kakao, consent in this article means that the membership registration and consent procedures of the mobile platform cannot be verified)
Where it is difficult to accept the use due to the circumstances of the company due to other grounds falling under the following subparagraphs
4. The company may provide temporary membership functions for game services for the convenience of users. If you fall under any of the following subparagraphs while using the temporary membership function, you may experience problems such as deletion of account information or inability to verify records, and the account information of game services used through the temporary membership function may not be linked or transferred later. In this case, the company does not guarantee the restoration of account information, and unless the company has intentional or gross negligence, it will not be liable for compensation or damages.
If you changed your mobile device
If you have modified or initialized your mobile device
If you delete all or part of the content, such as an application, from your mobile device
Article 6 Rules outside the Terms and Conditions
Matters not prescribed in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by relevant statutes or commercial practices, such as the Act on Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on the Promotion of Information and Communication Network Utilization and Information Protection, etc. and the Contents Industry Promotion Act.
Article 7 Operation Policy
1. The company may establish operational policies (hereinafter referred to as "operational policies") to protect the rights and interests of members and to maintain order in game services, as well as matters necessary to apply the terms and conditions.
2. The company posts in the game service or on its connection screen so that members can know the contents of the operation policy.
3. The company shall follow the procedures of Article 4 (2) when revising the operating policy: Provided, That where the details of the revision of the operating policy fall under any of the following subparagraphs, it shall be notified in advance by the method of paragraph (2).
In the case of revising the delegated matters by specifically determining the scope of the terms and conditions
In the case of amending matters not related to the rights and obligations of members
Where the contents of the operating policy are not fundamentally different from those prescribed in the terms and conditions and the operating policy is amended to the extent that the member can predict it
Article 8 Protection and Use of Personal Information
1. The company shall endeavor to protect the personal information of members as prescribed by relevant laws and regulations, and the protection and use of personal information shall be subject to the relevant laws and the company's personal information processing policy. However, the company's personal information processing policy does not apply to services provided by third parties other than services provided directly by the company.
2. Members' nicknames, character photos, and status information that are not related to members' personal information are information that members register to explain themselves in the process of communicating with other members, and may be disclosed to other members depending on the characteristics of the service.
3. The company is not responsible for damage caused by the leakage of personal information due to reasons attributable to members.
Article 9 Duties of a Company
1. The Company faithfully complies with the relevant laws and regulations, the exercise of rights and the performance of its obligations set forth in these Terms and Conditions.
2. The company must have a security system to protect personal information (including credit information) so that members can use the service safely, and disclose and comply with the personal information processing policy. The company shall not disclose or provide personal information of members to third parties, except as provided for in these terms and conditions and the personal information processing policy.
3. In the event of a facility failure or data loss or damage while improving services to provide continuous and stable services, the company shall do its best to repair or recover them without delay unless there are unavoidable reasons, such as natural disasters, emergencies, and obstacles or defects that cannot be solved with current technology.
Article 10 Duties of Members
1. Members must comply with relevant laws and regulations, such as the matters stipulated in these Terms and Conditions, operation policies, other regulations set by the company, matters announced by the company, and the Youth Protection Act when using the service.
2. A member shall not engage in any of the following activities in relation to the use of the services provided by the company. Detailed regulations for each of the following subparagraphs may be separately determined by the operating policy.
The act of stating false information when applying for use or changing member information
The act of buying or donating or acquiring cyber assets (IDs, characters, items, game money, etc.) through services or abnormal methods not provided by the company
Impersonating a company by changing an application without being granted special rights by the company, adding or inserting other programs into the application, hacking and reverse design of a server, leaking or changing source code or application data, building a separate server, or arbitrarily changing or stealing a part of the website
Any fraud related to payment, such as the purchase of paid content by stealing another person's credit card, wired/wireless phone, bank account, etc., and the fraudulent use of the ID and password of other members
The act of collecting, storing, posting, or disseminating personal information of other members without permission
Unhealthy use of services, such as gambling, or inducing gambling, exchanging and publishing obscene and vulgar information, or linking (link) obscene sites, or transmitting or disseminating words, sounds, writings, pictures, or videos that cause shame, disgust, or fear to others
Unauthorized use of services for purposes other than their original purpose, such as profit, business, advertising, public relations, political activities, election campaigns, etc
Reproduction, distribution, promotion, or commercial use of information obtained using the company's services without permission, or use of services by exploiting known or unknown bugs
Acts that may affect the outcome of the game, such as deceiving others to gain profits, causing damage to others in connection with the use of the company's services, manipulating the game, or forcing the game to end
Infringement of intellectual property rights (including patents, trademarks, and all other rights), trade secrets or portrait rights of the company or others, and defaming or damaging the reputation of others
The act of deliberately transmitting, posting, distributing, or using information (computer programs) prohibited from being transmitted or posted by law or viruses, computer codes, files, or programs designed to disrupt or destroy the normal operation of computer software, hardware, or telecommunication equipment
Posting or sending mail by pretending to be an employee or operator of the company or stealing the name of another person, pretending to be another person, or falsely specifying the relationship with another person
an act that interferes with the company's work or damages the company's reputation
The act of transmitting, posting, or otherwise distributing low-speed, obscene information, sentences, figures, sounds, and videos to others in violation of the Juvenile Protection Act or the Act
Acts that violate other relevant statutes or are contrary to public order, good manners and other social norms
3. A member shall not engage in business activities that generate property gains to himself or others using the service without the prior consent of the company, and the member shall be fully responsible for the results of such business activities. If a third party raises an objection or claims compensation against the company due to the above business activities, the member shall be liable and indemnify the company at the member's expense, and in the event of damage to the company, the company may claim compensation, etc. for damages caused by the above business activities, but this shall not apply if the company intentionally or grossly negligently facilitates the occurrence of damage or fails to take measures to prevent the damage.
4. The member shall be responsible for the management of the member's account and device, and shall not allow others to use it. The company shall not be liable for damages caused by poor management of the device or consent to use it to others.
5. Members should set up payment password functions provided to each open market to prevent fraudulent payments. The company will not be responsible for problems arising from simple payments due to the failure to set payment password functions, etc., unless there is intentional or gross negligence.
6. The company may determine the specific details of the following actions, and the members must follow them.
Member's account name, character name, guild (clan) name, and other names used in the game
Chat content and method
How to use bulletin boards and "service"
External mobile platform alliance service policy such as Kakao, Naver, Facebook, and Google Plus
Article 11 Provision of services
1. In accordance with the provisions of Article 5, the company allows the members who have completed the service contract to provide services immediately: However, some services may be started from a designated date according to the needs of the company.
2. When providing game services to its members, the Company may provide other additional services, including those provided for in these Terms and Conditions.
3. Companies can differentiate their use by classifying members' ratings and subdividing the time of use, the number of uses, and the range of services provided.
Article 12 Use of Services
1. Game services are provided for a fixed period of time in accordance with the company's business policy. The company guides the delivery time of the game service in an appropriate way to the initial screen of the game application or to the game service announcement.
2. Notwithstanding paragraph 1 of this Article, the Company may suspend all or part of the services in cases falling under any of the following subparagraphs: In this case, the Company shall notify the reason and period of suspension in advance on the initial screen of the game application or the announcement of the game service. However, if there is an unavoidable reason that cannot be notified in advance, it may be notified afterwards.
Where necessary for the operation of the system, such as regular system inspection, expansion and replacement of servers, network instability, etc
Where it is necessary to respond to electronic infringement accidents such as hacking, communication accidents, abnormal use of games by members, and unexpected instability of game services
Where it is impossible to provide normal services due to power failure, failure of service facilities, runaway use of services, maintenance or inspection of facilities by key telecommunication business operators
In the event of a situation beyond the control of the company, such as an exhibition, an incident, a natural disaster, or a similar national emergency
3. The company provides the service using a dedicated application or network for the device. Members can download and install the application or use the network to use the service for free or for a fee.
4. In the case of paid content, you must pay the fee specified in the service to use it. If you download an application or use the service over the network, a separate fee may be incurred by the mobile carrier you subscribed to.
5. In the case of downloaded and installed applications or services used through the network, they are provided to suit the characteristics of the device or mobile carrier. In the case of device change and number change or overseas roaming, all or part of the content may not be available, and in this case, the company is not responsible.
6. In the case of downloaded and installed applications or services used through the network, background work may proceed. In this case, an additional fee may be incurred to suit the characteristics of the mobile device or carrier, and the company is not responsible for this.
Article 13 Change and suspension of services
1. The company may change the service according to the operational or technical needs to provide smooth game services, and notify the relevant information within the game service before the change: Provided, That if it is unavoidable to change, such as correction of bugs, errors, etc., or emergency updates, or if it does not constitute a significant change, it may be notified afterwards.
2. The company may suspend all of its services if it is impracticable to continue the game service due to serious business reasons, such as the abolition of the business due to the transfer/division/merger, expiration of the contract for providing the game, and the remarkable deterioration of the profit of the relevant game service. In such cases, the date of suspension, grounds for suspension, compensation conditions, etc. shall be notified on the initial screen of the game application or the connection screen thereof by not later than 30 days before the date of suspension, and the member shall be notified by the method of Article 28 (1).
3. In the case of Paragraph 2 of this Article, the company shall refund the unused or remaining paid items pursuant to Article 25 (3).
Article 14 Collecting Information, etc
1. The company may collect and utilize the device information (settings, specifications, operating systems, versions, etc.) of the member, excluding the member's personal information, for the smooth and stable operation of the service and the improvement of the service quality.
2. Where an advertisement or service provided by another person is connected pursuant to paragraph (2), the service provided in the relevant area is not the service area of the company, so the company does not guarantee reliability, stability, etc., and the company is not liable for any damage to its members: Provided, That this shall not apply where the company deliberately or grossly negligently facilitates the occurrence of damage or fails to take measures to prevent damage.
Article 15 Provision of advertisements
1. The company may place advertisements within the game service in relation to the operation of the service. In addition, only members who agree to receive the advertisement can send the advertisement information by means of e-mail, text service (LMS/SMS), push notification, etc. In this case, the member may refuse to receive the service at any time, and the company will not send the advertisement information when the member refuses to receive it.
2. You can connect to advertisements or services provided by others through banners or links among the services provided by the company.
3. Where an advertisement or service provided by another person is connected pursuant to paragraph (2), the service provided in the relevant area is not the service area of the company, so the company does not guarantee reliability, stability, etc., and the company is not liable for any damage to its members: Provided, That this shall not apply where the company deliberately or grossly negligently facilitates the occurrence of damage or fails to take measures to prevent damage.
Article 16 Attribution of Copyright, etc
1. Copyright and other intellectual property rights for content within the game services produced by the Company belong to the Company.
2. Members shall not use the information obtained by using the services provided by the Company for profit or use by others by means of copying or transmitting (including editing, publication, performance, distribution, broadcasting, secondary works, etc.) to the Company or the Supplier without prior consent from the Company or the Supplier.
3. Members permit the Company to use communications, images, sounds, and all materials and information (hereinafter referred to as "User Content"), including conversational text, uploaded or transmitted by Members or other users through game applications or game services, in the following ways and conditions.
Use, modification and other modifications of the user's content (available in any form, such as publication, reproduction, performance, transmission, distribution, broadcasting, secondary works, etc., with no restrictions on the duration and region of use)
Do not sell, lend, or transfer user content for the purpose of transaction without prior consent of the member who produced the user content
4. The company does not use user content (e.g., posts on general bulletin boards) of members that are not shown in the game and are not integrated with the game service without the explicit consent of the members, and members may delete such user content at any time.
5. If the Company deems that a post in the service posted or registered by a member falls under the prohibition under Article 10, paragraph 2, it may delete or move it or refuse to register it without prior notice.
6. Members whose legal interests have been infringed by information posted on the company's bulletin board, etc., may request the company to delete the information or publish the rebuttal. In this case, the company takes the necessary action quickly and notifies the applicant.
7. This section is valid while the company operates the game service and will continue to apply after the withdrawal of membership.
Article 17 Purchase, Period of Use and Use of Paid Content
1. Paid content purchased by members within the game service is only available on mobile devices that have downloaded or installed the application.
2. The period of use of paid content purchased by members shall be subject to the period specified at the time of purchase: Provided, That where a service is suspended pursuant to Article 13 (2), the period of use of paid content without a fixed period shall be up to the date of suspension of the service announced at the time of the service suspension.
Article 18 Affiliate Services
1. Companies can partner with mobile platform service providers to allow members to use services with affiliate service functions.
2. Before using the service, members must agree to provide and use personal information necessary to provide the service, including the personal profile of the mobile platform. If you do not agree, there may be restrictions on the use of the service.
3. A company can provide a variety of game services with its affiliates. Due to the nature of game services, members who have subscribed to multiple services must apply for cancellation (withdrawal of membership) for each service they have subscribed to if they wish to cancel their use.
4. Affiliate service is provided using the affiliate's member information, so if a member loses his or her membership or withdraws from an affiliate, the usage record and game record of the affiliate service may not be inherited, and the company shall not bear any responsibility for this.
5. If you delete an installed application, the account usage information held by the member may be deleted, so please check in advance and delete it.
Article 19 Restrictions on the Use of Services to Members
1. A member shall not commit any act in violation of his/her obligations under Article 10 of this Terms and Conditions, and where he/she commits such act, the company may take measures to restrict the use of the service, including the restriction of the use of the member's service, the deletion of related information (writing, photography, video, etc.) and other measures. The specific reasons and procedures for restricting the use shall be determined in the operation policy of individual games pursuant to Article 20 (1).
Restrictions on some rights: Restrictions on certain rights, such as paid content, for a certain period of time
Restrictions on the use of characters: Restrictions on the use of member characters for a certain period of time or permanently
Restrictions on account use: Restrictions on the use of member accounts for a certain period of time or permanently
Restrictions on the use of members: Restrictions on the use of game services by members for a certain period or permanently
2. If the restriction on use under paragraph (1) is justified, the company shall not compensate for damages incurred by the members due to the restriction on use.
3. A member shall be liable for damages to the company or any other member due to reasons attributable to the preceding paragraph.
4. The company may suspend the use of the relevant account's services until the investigation into the following reasons is completed.
A legitimate report has been received that the account has been hacked or stolen
In the case of suspected illegal program users or illegal offenders, such as workplaces, etc
Where provisional measures for the use of services are necessary for other reasons equivalent to the following
5. In the case of paid game services after the investigation under paragraph (4) is completed, the members' hours of use shall be extended by the time suspended or compensated with paid services or cash equivalent thereto: Provided, That this shall not apply where a member falls under any of the reasons referred to in paragraph (4).
6. If the company's restrictions on use are justified, the company will not compensate for damages suffered by members due to restrictions on use and termination of the contract, and will not compensate or refund any remaining services, such as balances and remaining periods related to the use of paid services.
Article 20 Reasons and Procedures for Restricting Use
1. The company shall determine the specific reasons and procedures for the restriction of use measures under Article 19 (1) as an operation policy in consideration of the contents/degree/number/result of prohibited acts under Article 10 (2).
2. Where the company takes measures to restrict the use of the restrictions prescribed in Article 19 (1), it shall notify the members of the following matters in advance: Provided, That where urgent action is necessary, it may be notified afterwards.
Reasons for restriction of use
Types and duration of restriction measures
Method of filing an objection to restrictive use measures
Article 21 Procedures for filing an objection to restrictions on use
1. If a member wishes to object to the Company's restriction on use, he/she shall submit an application to the Company in writing, e-mail or by equivalent means within 14 days from the date of receipt of the notification of the measure
2. Within 15 days from the date of receipt of the objection under paragraph (1), the Company shall respond in writing, e-mail, or by equivalent means to the reason for objection: Provided, That if it is difficult to respond within this period, the Company shall notify the member of the reason and the processing schedule.
3. If the reason for objection is reasonable, the company takes measures accordingly.
Article 22 Payment
1. In principle, the imposition and payment of purchases for content are subject to policies or methods determined by mobile carriers or open market operators. In addition, the limit for each payment method may be granted or adjusted in accordance with the policies set by the company or open market operator or the government's policies.
2. If the purchase price of the content is paid in foreign currency, the actual bill amount may differ from the price shown at the store of the service due to exchange rates and fees.
Article 23 Withdrawal of Subscription
1. Members who have signed a contract with the company for the purchase of paid content can withdraw their subscription without incurring additional fees or penalties within seven days of the purchase contract date or the content availability date.
2. A member shall not withdraw his/her subscription under paragraph (1) against the will of the Company in any of the following cases.
For items that begin to be used immediately after purchase or are applied to the application immediately
For items acquired without payment for the normal application usage process
If additional benefits (event rewards, purchase of privileged packages, payment points, etc.) are provided and some of those additional benefits have been received or used
In the case of contents obtained in the process of using a service or free of charge through a gift from another person or an event of a company, etc.
Part of the content sold in bundles is used or applied
For capsular/probability-type items that can be viewed as the use of the opening act or whose utility is determined at the time of opening
3. In cases where it is impossible to withdraw a subscription pursuant to the subparagraphs of paragraph (2), the company shall clearly mark the fact in a place where the members can easily understand the fact, and if it is difficult to provide the relevant contents (permission of temporary use, provision for experience, etc.), or information on the contents shall be provided to ensure that the members do not interfere with the exercise of their rights to withdraw their subscription. Where the company fails to take such measures, a member may withdraw his/her subscription notwithstanding the reasons for the restriction on the withdrawal of subscription under paragraph (2).
4. Notwithstanding paragraphs (1) and (2), members may withdraw their subscription within three months from the date of availability of the relevant content or within 30 days from the date of knowledge or knowledge of the content if the contents of the paid content are different from the contents of the display/advertisement or the contents of the purchase contract.
5. When a member withdraws from a subscription, the company checks the purchase details through the platform operator or the open market operator. Additionally, the company may contact the member with the information provided by the member to confirm the member's legitimate reason for withdrawal, and may request additional evidence.
6. Where the subscription is withdrawn pursuant to paragraphs (1) through (4), the company shall collect the paid contents of the members without delay and refund the payment within three business days. In such cases, when the company delays the refund, the delayed interest shall be paid by multiplying the delayed period by the interest rate prescribed in Article 21-3 of the Enforcement Decree of the same Act and the Consumer Protection Act on Electronic Commerce, etc.
7. If a minor enters into a content purchase contract on a device, the company shall notify the underage himself or her legal representative that he or she may cancel the contract without the consent of the legal representative, and if a minor enters into a purchase contract without the consent of the legal representative, the minor himself or her legal representative may cancel the contract with the company. However, it cannot be canceled if a minor purchases the content with property that the legal representative has set the scope and allowed to dispose of, or if a minor deceives him or her to believe that he or she has the consent of the legal representative.
8. Whether or not the party to the content purchase contract is a minor is determined based on the mobile device in which the payment has been made, the information of the person who performs the payment, and the name of the payment method. Additionally, the company may request the submission of documents that can prove that you are a minor and legal representative to verify that it is a legitimate cancellation.
Article 24 Refund of Overpayment
1. The company shall refund the overpayment to the member in the event of an overpayment. However, if the overpayment is caused by the member's negligence without intention or negligence of the company, the actual cost of the refund shall be borne by the member within reasonable scope.
2. Payment through the application is based on the payment method provided by the open market operator, and if an overpayment occurs during the payment process, the company or the open market operator must be asked for a refund. However, if the policy of the open market operator or the system can support the refund process, the company can replace or support the refund.
3. Refunds are made according to the refund policy of each open market operator or company depending on the type of operating system of the device using the service
4. Charges incurred using application downloads or network services (such as phone calls and data calls) may not be eligible for refunds.
5. The company may contact the member with the information provided by the member to process the refund of the overpayment and request the provision of the necessary information. The company will refund the information within three business days from the date it receives the information necessary for the refund from the member.
Article 25 Termination of Contract
1. When a member wants to terminate the use contract, the member can apply for membership withdrawal through the customer center, and upon completion of the withdrawal, all the member's usage information (scores, characters, items, game money, etc.) are deleted and cannot be recovered. However, the company may immediately restrict the user's withdrawal due to reasons such as preventing the use of the service for a certain period of time after signing up for membership.
2. The Company may suspend the use of the Services or terminate the Terms and Conditions if there are significant reasons why the Members are unable to maintain this Agreement, such as those prohibited by these Terms and Conditions and their operational policies and service policies.
3. Refunds and damages under paragraphs (1) and (2) shall be handled in accordance with the Guidelines for the Protection of Content Users.
4. If a member terminates the use contract, all data, including the member's account information, will be extinguished immediately after termination, except when the company holds the member's information in accordance with the relevant laws and personal information processing policies.
Article 26 Compensation for damages
1. The company or its members are liable to compensate the other party for damages in violation of these terms and conditions: However, this is not the case if there is no intention or negligence
2. If a company enters into an alliance with an individual service provider and provides individual services to its members, the individual service provider shall be liable for any damage caused by the intention or negligence of the individual service provider after the member agrees to these terms and conditions.
Article 27 Immunity of the Company
1. The Company shall not be responsible for the provision of the Service if it is unable to provide the Service due to the unavailability and failure of the Communications Network, natural disasters, national emergencies, power outages, or equivalent force majeure conditions.
2. The company shall not be responsible for any other problems arising from repair, replacement, regular inspection, construction, etc. of service facilities, or any other problems arising from the use environment of various wired and wireless devices such as members' devices and PCs: Provided, That this shall not apply to the case of intentional or gross negligence of the company.
3. The company shall not be responsible for any disability, suspension, restriction of use, data deletion, or impairment in the use of the service due to the intention or negligence of the member: However, this shall not apply if the member has an unavoidable or justifiable reason.
4. The Company shall not be held responsible for the reliability and accuracy of information or materials posted by the Member in connection with the Service, unless there is intentional or gross negligence of the Company.
5. The Company shall not be held liable for any disadvantages and loss of information that the Member receives by changing his/her personal information, etc. (including accounts), unless the Company has intentional or gross negligence.
6. The Company is not obligated to intervene in any transaction or dispute that has occurred through services with other members or others and shall not be liable for any damages caused by such transactions.
7. The company is not responsible for third-party payments arising from the member's failure to manage device passwords and passwords provided by open market operators. However, this is not the case if the company's intention or negligence is caused.
8. The Company shall not be liable for any damages incurred to its members in connection with the use of services provided free of charge; however, this is not the case in the case of intentional or gross negligence of the Company.
9. The Company shall not be liable for any loss or loss of the benefits expected by its members using the Services
10. The company is not responsible for the loss of experience value, grade, item, game money, etc. in the game: Provided, That this shall not apply to the case of intentional or negligence of the company.
11. If a member is unable to use all or some of the functions of the content due to a change in the device, a change in the number of the device, a change in the operating system (OS) version, overseas roaming, carrier movement, etc., the Company shall not be liable for this. However, this is not the case if it is intentional or negligent.
12. If a member deletes the content or account information provided by the company, the company shall not be liable for this: However, this shall not be the case if the company is intentional or negligent.
13. The company shall not be liable for any damages caused by the use of the service by the temporary members: However, this shall not apply to the case of intentional or negligence of the company.
Article 28 Notification to Members
1. If the company notifies the member, it can be done by the member's e-mail address, electronic memo, note in the game service, text message (LMS/SMS), etc.
2. The company may replace the notice under paragraph (1) by posting it within the game service for more than seven days or presenting a pop-up screen, etc. when notifying all members.
Article 29 Jurisdiction and Compliance Act
These terms and conditions are governed and interpreted in accordance with the laws of the Republic of Korea. If a lawsuit is filed due to a dispute between the company and its members, the court in accordance with the procedures prescribed by law shall be the competent court.
Article 30 Dispute and Dispute Resolution of Complaints by Members
1. The company guides members on how to present their opinions or complaints in consideration of their convenience in the game service or on its connection screen. The company operates a dedicated workforce to handle these members' opinions or complaints.
2. Where an opinion or complaint raised by a member is objectively deemed justifiable, the company shall promptly deal with it within a reasonable period of time: Provided, That where it takes a long time to process, the member shall be notified of the reasons for the long time and the processing schedule in the game service or notified pursuant to Article 28 (1).
3. If a dispute arises between the company and its members and a third dispute mediation agency coordinates it, the company can faithfully prove its actions to the members, such as restrictions on use, and comply with the mediation agency's mediation.
<Appendix>
Date of Announcement: April 3, 2024
Effective date: April 30, 2024
Purpose of Article 1
The purpose of this Agreement is to prescribe the rights, obligations, responsibilities, and other necessary matters concerning the use of game services provided by LiPulse Co., Ltd. (hereinafter referred to as the "Company") through the device and the accompanying networks, websites, and other services provided by the Company (hereinafter referred to as the "Service").
Article 2 Definition of Terms
1. The terms used in these Terms and Conditions are defined as follows.
"Company" means a service provider through a mobile device.
The term "member" means a person who enters into a contract for use in accordance with these terms and conditions, agrees to provide personal information, and uses the services provided by the company.
"Temporary member" means a person who provides only part of the information and uses only part of the services provided by the company.
The term "device" means a device that can download, install and use content, such as a smartphone, a portable information terminal (PDA), a tablet, and content, and can be downloaded, installed, used, or used through a network.
The term "account information" refers to information provided by members to the company, such as membership information, external account information, device information, nicknames, profile photos, and friend lists, game usage information (character information, items, levels, etc.), usage fee payment information, etc.
"Content" means any paid or free, digitally created content (games and network services, applications, game money, game items, etc.) in connection with the services provided by the Company for use through the Device.
"Open Market" means an e-commerce environment established to install and pay for game content on a device.
The term "Application" means any program downloaded, installed and used by a device in order to use the services provided by the company.
The term "game service" means one of the services provided by the company, the games executed by the member on the device and the services incidental thereto.
The term "affiliate service" means an individual or all-inclusive "service" in which "members" can use "content" on "devices" by signing partnership contracts with other mobile platform services companies such as Kakao and Line.
The term "paid payment" means a payment act through a payment company recognized by the company to purchase or use content, etc. in the service.
2. Except as otherwise provided for in each subparagraph of paragraph (1) of this Article, the definitions of terms used in these Terms and Conditions shall be governed by relevant statutes and policies for each service, and those not specified shall be in accordance with general correlation.
Article 3 Provision of Company Information, etc
The company shall display the following matters in the game service so that members can easily recognize them: Provided, That the personal information processing policy and terms and conditions may be viewed by members through the connection screen.
Name of the trade name and representative
Address of the location of the business office (including the address where the member's complaint can be handled)
Phone number, e-mail address
Business registration number
Mail order business report number
Personal Information Processing Policy
Terms and Conditions of Service
Article 4 Effectiveness and Changes of Terms and Conditions
1. The company posts the contents of these terms and conditions within the game service or on its connection screen so that the members can easily understand them. When a member clicks the consent button of these terms and conditions, it is deemed to have agreed to the terms and conditions. In this case, important matters such as service suspension, withdrawal of subscription, refund of overpayment, cancellation and termination of the contract, and exemption from the company, among the contents of these terms and conditions, shall be clearly displayed in bold letters, colors, codes, etc. for the member to understand easily, or handled easily by the member through a separate connection screen, etc.
2. When the company revises these terms and conditions, the date of application, the details of the revision, the reasons for the revision, etc. shall be specified and posted on the game service or on the connection screen until a considerable period of time has elapsed from at least seven days before the date of application to notify the member. Provided, That any change in matters that are disadvantageous or serious to the member shall be notified in the same manner as the main text 30 days before the date of application, and the member shall be notified by the method of Article 28 (1). In such cases, the contents before and after the revision shall be clearly compared and displayed so that the member can understand it easily.
3. If the company revises the terms and conditions, it will notify the revised terms and conditions and confirm whether the members agree to the application of the revised terms and conditions. If the company also announces that it will consider it as agreed if the member does not express his or her intention in the event of notice under paragraph 2, if the member does not express his or her intention to reject it by the effective date of the terms and conditions, it can be deemed to have agreed to the revised terms and conditions. The member has the right to disagree with the revised terms and conditions, and if the member does not agree with the revised terms and conditions, the company or the member can terminate the service use contract.
4. The Company shall take action to enable its members to ask and respond to the Company and to the content of these Terms and Conditions.
5. The company may revise these terms and conditions to the extent that they do not violate related laws, such as the Consumer Protection Act on Electronic Commerce, etc., the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Information and Communication Network Utilization Promotion Act, and the Content Industry Promotion Act.
Article 5 Conclusion and Application of Use Contracts
1. Users who wish to become members must enter into a service use contract with the company. The service use contract is concluded when the user provides personal information necessary for the provision of the service and applies for use by agreeing to these terms and conditions.
2. In principle, the company approves the user's application for service use: However, the company may not allow or terminate the members' approval to use the service if there are any reasons falling under each subparagraph.
Where the details of the application for use are falsely stated or the requirements for the application for use are not met
Application for use in an abnormal or indirect manner in a country where the company has not provided the service
Where an application for use is filed for the purpose of engaging in an illegal act prohibited by the Game Industry Promotion Act, the Information and Communication Network Utilization Promotion and Information Protection Act, and other relevant statutes
Where a member who is in a competitive relationship with the service applies for the purpose of undermining the interests of the company
If you want to use the game service for an illegal purpose
Where a person intends to use a service for the purpose of pursuing profit
If the company applies for the use of the service on a device that has restricted the use of the service
Where it is intended to be used for the purpose of hindering the well-being and order of society or beauty and culture
Where the consent is deemed inappropriate for other reasons falling under each subparagraph
3. In any of the following cases, the company may withhold its consent until the reason is resolved.
If there is no room in the company's facilities, it is difficult to support certain devices, or if there is a technical obstacle
In the event of a service failure or service fee or payment method failure
Where it is not possible to confirm that the consent of the legal representative has not been obtained or has been obtained even though the juvenile (the same as the juvenile defined in paragraph (2) of this Article) is a juvenile (however, if the company's service is provided through a mobile platform such as Kakao, consent in this article means that the membership registration and consent procedures of the mobile platform cannot be verified)
Where it is difficult to accept the use due to the circumstances of the company due to other grounds falling under the following subparagraphs
4. The company may provide temporary membership functions for game services for the convenience of users. If you fall under any of the following subparagraphs while using the temporary membership function, you may experience problems such as deletion of account information or inability to verify records, and the account information of game services used through the temporary membership function may not be linked or transferred later. In this case, the company does not guarantee the restoration of account information, and unless the company has intentional or gross negligence, it will not be liable for compensation or damages.
If you changed your mobile device
If you have modified or initialized your mobile device
If you delete all or part of the content, such as an application, from your mobile device
Article 6 Rules outside the Terms and Conditions
Matters not prescribed in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by relevant statutes or commercial practices, such as the Act on Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on the Promotion of Information and Communication Network Utilization and Information Protection, etc. and the Contents Industry Promotion Act.
Article 7 Operation Policy
1. The company may establish operational policies (hereinafter referred to as "operational policies") to protect the rights and interests of members and to maintain order in game services, as well as matters necessary to apply the terms and conditions.
2. The company posts in the game service or on its connection screen so that members can know the contents of the operation policy.
3. The company shall follow the procedures of Article 4 (2) when revising the operating policy: Provided, That where the details of the revision of the operating policy fall under any of the following subparagraphs, it shall be notified in advance by the method of paragraph (2).
In the case of revising the delegated matters by specifically determining the scope of the terms and conditions
In the case of amending matters not related to the rights and obligations of members
Where the contents of the operating policy are not fundamentally different from those prescribed in the terms and conditions and the operating policy is amended to the extent that the member can predict it
Article 8 Protection and Use of Personal Information
1. The company shall endeavor to protect the personal information of members as prescribed by relevant laws and regulations, and the protection and use of personal information shall be subject to the relevant laws and the company's personal information processing policy. However, the company's personal information processing policy does not apply to services provided by third parties other than services provided directly by the company.
2. Members' nicknames, character photos, and status information that are not related to members' personal information are information that members register to explain themselves in the process of communicating with other members, and may be disclosed to other members depending on the characteristics of the service.
3. The company is not responsible for damage caused by the leakage of personal information due to reasons attributable to members.
Article 9 Duties of a Company
1. The Company faithfully complies with the relevant laws and regulations, the exercise of rights and the performance of its obligations set forth in these Terms and Conditions.
2. The company must have a security system to protect personal information (including credit information) so that members can use the service safely, and disclose and comply with the personal information processing policy. The company shall not disclose or provide personal information of members to third parties, except as provided for in these terms and conditions and the personal information processing policy.
3. In the event of a facility failure or data loss or damage while improving services to provide continuous and stable services, the company shall do its best to repair or recover them without delay unless there are unavoidable reasons, such as natural disasters, emergencies, and obstacles or defects that cannot be solved with current technology.
Article 10 Duties of Members
1. Members must comply with relevant laws and regulations, such as the matters stipulated in these Terms and Conditions, operation policies, other regulations set by the company, matters announced by the company, and the Youth Protection Act when using the service.
2. A member shall not engage in any of the following activities in relation to the use of the services provided by the company. Detailed regulations for each of the following subparagraphs may be separately determined by the operating policy.
The act of stating false information when applying for use or changing member information
The act of buying or donating or acquiring cyber assets (IDs, characters, items, game money, etc.) through services or abnormal methods not provided by the company
Impersonating a company by changing an application without being granted special rights by the company, adding or inserting other programs into the application, hacking and reverse design of a server, leaking or changing source code or application data, building a separate server, or arbitrarily changing or stealing a part of the website
Any fraud related to payment, such as the purchase of paid content by stealing another person's credit card, wired/wireless phone, bank account, etc., and the fraudulent use of the ID and password of other members
The act of collecting, storing, posting, or disseminating personal information of other members without permission
Unhealthy use of services, such as gambling, or inducing gambling, exchanging and publishing obscene and vulgar information, or linking (link) obscene sites, or transmitting or disseminating words, sounds, writings, pictures, or videos that cause shame, disgust, or fear to others
Unauthorized use of services for purposes other than their original purpose, such as profit, business, advertising, public relations, political activities, election campaigns, etc
Reproduction, distribution, promotion, or commercial use of information obtained using the company's services without permission, or use of services by exploiting known or unknown bugs
Acts that may affect the outcome of the game, such as deceiving others to gain profits, causing damage to others in connection with the use of the company's services, manipulating the game, or forcing the game to end
Infringement of intellectual property rights (including patents, trademarks, and all other rights), trade secrets or portrait rights of the company or others, and defaming or damaging the reputation of others
The act of deliberately transmitting, posting, distributing, or using information (computer programs) prohibited from being transmitted or posted by law or viruses, computer codes, files, or programs designed to disrupt or destroy the normal operation of computer software, hardware, or telecommunication equipment
Posting or sending mail by pretending to be an employee or operator of the company or stealing the name of another person, pretending to be another person, or falsely specifying the relationship with another person
an act that interferes with the company's work or damages the company's reputation
The act of transmitting, posting, or otherwise distributing low-speed, obscene information, sentences, figures, sounds, and videos to others in violation of the Juvenile Protection Act or the Act
Acts that violate other relevant statutes or are contrary to public order, good manners and other social norms
3. A member shall not engage in business activities that generate property gains to himself or others using the service without the prior consent of the company, and the member shall be fully responsible for the results of such business activities. If a third party raises an objection or claims compensation against the company due to the above business activities, the member shall be liable and indemnify the company at the member's expense, and in the event of damage to the company, the company may claim compensation, etc. for damages caused by the above business activities, but this shall not apply if the company intentionally or grossly negligently facilitates the occurrence of damage or fails to take measures to prevent the damage.
4. The member shall be responsible for the management of the member's account and device, and shall not allow others to use it. The company shall not be liable for damages caused by poor management of the device or consent to use it to others.
5. Members should set up payment password functions provided to each open market to prevent fraudulent payments. The company will not be responsible for problems arising from simple payments due to the failure to set payment password functions, etc., unless there is intentional or gross negligence.
6. The company may determine the specific details of the following actions, and the members must follow them.
Member's account name, character name, guild (clan) name, and other names used in the game
Chat content and method
How to use bulletin boards and "service"
External mobile platform alliance service policy such as Kakao, Naver, Facebook, and Google Plus
Article 11 Provision of services
1. In accordance with the provisions of Article 5, the company allows the members who have completed the service contract to provide services immediately: However, some services may be started from a designated date according to the needs of the company.
2. When providing game services to its members, the Company may provide other additional services, including those provided for in these Terms and Conditions.
3. Companies can differentiate their use by classifying members' ratings and subdividing the time of use, the number of uses, and the range of services provided.
Article 12 Use of Services
1. Game services are provided for a fixed period of time in accordance with the company's business policy. The company guides the delivery time of the game service in an appropriate way to the initial screen of the game application or to the game service announcement.
2. Notwithstanding paragraph 1 of this Article, the Company may suspend all or part of the services in cases falling under any of the following subparagraphs: In this case, the Company shall notify the reason and period of suspension in advance on the initial screen of the game application or the announcement of the game service. However, if there is an unavoidable reason that cannot be notified in advance, it may be notified afterwards.
Where necessary for the operation of the system, such as regular system inspection, expansion and replacement of servers, network instability, etc
Where it is necessary to respond to electronic infringement accidents such as hacking, communication accidents, abnormal use of games by members, and unexpected instability of game services
Where it is impossible to provide normal services due to power failure, failure of service facilities, runaway use of services, maintenance or inspection of facilities by key telecommunication business operators
In the event of a situation beyond the control of the company, such as an exhibition, an incident, a natural disaster, or a similar national emergency
3. The company provides the service using a dedicated application or network for the device. Members can download and install the application or use the network to use the service for free or for a fee.
4. In the case of paid content, you must pay the fee specified in the service to use it. If you download an application or use the service over the network, a separate fee may be incurred by the mobile carrier you subscribed to.
5. In the case of downloaded and installed applications or services used through the network, they are provided to suit the characteristics of the device or mobile carrier. In the case of device change and number change or overseas roaming, all or part of the content may not be available, and in this case, the company is not responsible.
6. In the case of downloaded and installed applications or services used through the network, background work may proceed. In this case, an additional fee may be incurred to suit the characteristics of the mobile device or carrier, and the company is not responsible for this.
Article 13 Change and suspension of services
1. The company may change the service according to the operational or technical needs to provide smooth game services, and notify the relevant information within the game service before the change: Provided, That if it is unavoidable to change, such as correction of bugs, errors, etc., or emergency updates, or if it does not constitute a significant change, it may be notified afterwards.
2. The company may suspend all of its services if it is impracticable to continue the game service due to serious business reasons, such as the abolition of the business due to the transfer/division/merger, expiration of the contract for providing the game, and the remarkable deterioration of the profit of the relevant game service. In such cases, the date of suspension, grounds for suspension, compensation conditions, etc. shall be notified on the initial screen of the game application or the connection screen thereof by not later than 30 days before the date of suspension, and the member shall be notified by the method of Article 28 (1).
3. In the case of Paragraph 2 of this Article, the company shall refund the unused or remaining paid items pursuant to Article 25 (3).
Article 14 Collecting Information, etc
1. The company may collect and utilize the device information (settings, specifications, operating systems, versions, etc.) of the member, excluding the member's personal information, for the smooth and stable operation of the service and the improvement of the service quality.
2. Where an advertisement or service provided by another person is connected pursuant to paragraph (2), the service provided in the relevant area is not the service area of the company, so the company does not guarantee reliability, stability, etc., and the company is not liable for any damage to its members: Provided, That this shall not apply where the company deliberately or grossly negligently facilitates the occurrence of damage or fails to take measures to prevent damage.
Article 15 Provision of advertisements
1. The company may place advertisements within the game service in relation to the operation of the service. In addition, only members who agree to receive the advertisement can send the advertisement information by means of e-mail, text service (LMS/SMS), push notification, etc. In this case, the member may refuse to receive the service at any time, and the company will not send the advertisement information when the member refuses to receive it.
2. You can connect to advertisements or services provided by others through banners or links among the services provided by the company.
3. Where an advertisement or service provided by another person is connected pursuant to paragraph (2), the service provided in the relevant area is not the service area of the company, so the company does not guarantee reliability, stability, etc., and the company is not liable for any damage to its members: Provided, That this shall not apply where the company deliberately or grossly negligently facilitates the occurrence of damage or fails to take measures to prevent damage.
Article 16 Attribution of Copyright, etc
1. Copyright and other intellectual property rights for content within the game services produced by the Company belong to the Company.
2. Members shall not use the information obtained by using the services provided by the Company for profit or use by others by means of copying or transmitting (including editing, publication, performance, distribution, broadcasting, secondary works, etc.) to the Company or the Supplier without prior consent from the Company or the Supplier.
3. Members permit the Company to use communications, images, sounds, and all materials and information (hereinafter referred to as "User Content"), including conversational text, uploaded or transmitted by Members or other users through game applications or game services, in the following ways and conditions.
Use, modification and other modifications of the user's content (available in any form, such as publication, reproduction, performance, transmission, distribution, broadcasting, secondary works, etc., with no restrictions on the duration and region of use)
Do not sell, lend, or transfer user content for the purpose of transaction without prior consent of the member who produced the user content
4. The company does not use user content (e.g., posts on general bulletin boards) of members that are not shown in the game and are not integrated with the game service without the explicit consent of the members, and members may delete such user content at any time.
5. If the Company deems that a post in the service posted or registered by a member falls under the prohibition under Article 10, paragraph 2, it may delete or move it or refuse to register it without prior notice.
6. Members whose legal interests have been infringed by information posted on the company's bulletin board, etc., may request the company to delete the information or publish the rebuttal. In this case, the company takes the necessary action quickly and notifies the applicant.
7. This section is valid while the company operates the game service and will continue to apply after the withdrawal of membership.
Article 17 Purchase, Period of Use and Use of Paid Content
1. Paid content purchased by members within the game service is only available on mobile devices that have downloaded or installed the application.
2. The period of use of paid content purchased by members shall be subject to the period specified at the time of purchase: Provided, That where a service is suspended pursuant to Article 13 (2), the period of use of paid content without a fixed period shall be up to the date of suspension of the service announced at the time of the service suspension.
Article 18 Affiliate Services
1. Companies can partner with mobile platform service providers to allow members to use services with affiliate service functions.
2. Before using the service, members must agree to provide and use personal information necessary to provide the service, including the personal profile of the mobile platform. If you do not agree, there may be restrictions on the use of the service.
3. A company can provide a variety of game services with its affiliates. Due to the nature of game services, members who have subscribed to multiple services must apply for cancellation (withdrawal of membership) for each service they have subscribed to if they wish to cancel their use.
4. Affiliate service is provided using the affiliate's member information, so if a member loses his or her membership or withdraws from an affiliate, the usage record and game record of the affiliate service may not be inherited, and the company shall not bear any responsibility for this.
5. If you delete an installed application, the account usage information held by the member may be deleted, so please check in advance and delete it.
Article 19 Restrictions on the Use of Services to Members
1. A member shall not commit any act in violation of his/her obligations under Article 10 of this Terms and Conditions, and where he/she commits such act, the company may take measures to restrict the use of the service, including the restriction of the use of the member's service, the deletion of related information (writing, photography, video, etc.) and other measures. The specific reasons and procedures for restricting the use shall be determined in the operation policy of individual games pursuant to Article 20 (1).
Restrictions on some rights: Restrictions on certain rights, such as paid content, for a certain period of time
Restrictions on the use of characters: Restrictions on the use of member characters for a certain period of time or permanently
Restrictions on account use: Restrictions on the use of member accounts for a certain period of time or permanently
Restrictions on the use of members: Restrictions on the use of game services by members for a certain period or permanently
2. If the restriction on use under paragraph (1) is justified, the company shall not compensate for damages incurred by the members due to the restriction on use.
3. A member shall be liable for damages to the company or any other member due to reasons attributable to the preceding paragraph.
4. The company may suspend the use of the relevant account's services until the investigation into the following reasons is completed.
A legitimate report has been received that the account has been hacked or stolen
In the case of suspected illegal program users or illegal offenders, such as workplaces, etc
Where provisional measures for the use of services are necessary for other reasons equivalent to the following
5. In the case of paid game services after the investigation under paragraph (4) is completed, the members' hours of use shall be extended by the time suspended or compensated with paid services or cash equivalent thereto: Provided, That this shall not apply where a member falls under any of the reasons referred to in paragraph (4).
6. If the company's restrictions on use are justified, the company will not compensate for damages suffered by members due to restrictions on use and termination of the contract, and will not compensate or refund any remaining services, such as balances and remaining periods related to the use of paid services.
Article 20 Reasons and Procedures for Restricting Use
1. The company shall determine the specific reasons and procedures for the restriction of use measures under Article 19 (1) as an operation policy in consideration of the contents/degree/number/result of prohibited acts under Article 10 (2).
2. Where the company takes measures to restrict the use of the restrictions prescribed in Article 19 (1), it shall notify the members of the following matters in advance: Provided, That where urgent action is necessary, it may be notified afterwards.
Reasons for restriction of use
Types and duration of restriction measures
Method of filing an objection to restrictive use measures
Article 21 Procedures for filing an objection to restrictions on use
1. If a member wishes to object to the Company's restriction on use, he/she shall submit an application to the Company in writing, e-mail or by equivalent means within 14 days from the date of receipt of the notification of the measure
2. Within 15 days from the date of receipt of the objection under paragraph (1), the Company shall respond in writing, e-mail, or by equivalent means to the reason for objection: Provided, That if it is difficult to respond within this period, the Company shall notify the member of the reason and the processing schedule.
3. If the reason for objection is reasonable, the company takes measures accordingly.
Article 22 Payment
1. In principle, the imposition and payment of purchases for content are subject to policies or methods determined by mobile carriers or open market operators. In addition, the limit for each payment method may be granted or adjusted in accordance with the policies set by the company or open market operator or the government's policies.
2. If the purchase price of the content is paid in foreign currency, the actual bill amount may differ from the price shown at the store of the service due to exchange rates and fees.
Article 23 Withdrawal of Subscription
1. Members who have signed a contract with the company for the purchase of paid content can withdraw their subscription without incurring additional fees or penalties within seven days of the purchase contract date or the content availability date.
2. A member shall not withdraw his/her subscription under paragraph (1) against the will of the Company in any of the following cases.
For items that begin to be used immediately after purchase or are applied to the application immediately
For items acquired without payment for the normal application usage process
If additional benefits (event rewards, purchase of privileged packages, payment points, etc.) are provided and some of those additional benefits have been received or used
In the case of contents obtained in the process of using a service or free of charge through a gift from another person or an event of a company, etc.
Part of the content sold in bundles is used or applied
For capsular/probability-type items that can be viewed as the use of the opening act or whose utility is determined at the time of opening
3. In cases where it is impossible to withdraw a subscription pursuant to the subparagraphs of paragraph (2), the company shall clearly mark the fact in a place where the members can easily understand the fact, and if it is difficult to provide the relevant contents (permission of temporary use, provision for experience, etc.), or information on the contents shall be provided to ensure that the members do not interfere with the exercise of their rights to withdraw their subscription. Where the company fails to take such measures, a member may withdraw his/her subscription notwithstanding the reasons for the restriction on the withdrawal of subscription under paragraph (2).
4. Notwithstanding paragraphs (1) and (2), members may withdraw their subscription within three months from the date of availability of the relevant content or within 30 days from the date of knowledge or knowledge of the content if the contents of the paid content are different from the contents of the display/advertisement or the contents of the purchase contract.
5. When a member withdraws from a subscription, the company checks the purchase details through the platform operator or the open market operator. Additionally, the company may contact the member with the information provided by the member to confirm the member's legitimate reason for withdrawal, and may request additional evidence.
6. Where the subscription is withdrawn pursuant to paragraphs (1) through (4), the company shall collect the paid contents of the members without delay and refund the payment within three business days. In such cases, when the company delays the refund, the delayed interest shall be paid by multiplying the delayed period by the interest rate prescribed in Article 21-3 of the Enforcement Decree of the same Act and the Consumer Protection Act on Electronic Commerce, etc.
7. If a minor enters into a content purchase contract on a device, the company shall notify the underage himself or her legal representative that he or she may cancel the contract without the consent of the legal representative, and if a minor enters into a purchase contract without the consent of the legal representative, the minor himself or her legal representative may cancel the contract with the company. However, it cannot be canceled if a minor purchases the content with property that the legal representative has set the scope and allowed to dispose of, or if a minor deceives him or her to believe that he or she has the consent of the legal representative.
8. Whether or not the party to the content purchase contract is a minor is determined based on the mobile device in which the payment has been made, the information of the person who performs the payment, and the name of the payment method. Additionally, the company may request the submission of documents that can prove that you are a minor and legal representative to verify that it is a legitimate cancellation.
Article 24 Refund of Overpayment
1. The company shall refund the overpayment to the member in the event of an overpayment. However, if the overpayment is caused by the member's negligence without intention or negligence of the company, the actual cost of the refund shall be borne by the member within reasonable scope.
2. Payment through the application is based on the payment method provided by the open market operator, and if an overpayment occurs during the payment process, the company or the open market operator must be asked for a refund. However, if the policy of the open market operator or the system can support the refund process, the company can replace or support the refund.
3. Refunds are made according to the refund policy of each open market operator or company depending on the type of operating system of the device using the service
4. Charges incurred using application downloads or network services (such as phone calls and data calls) may not be eligible for refunds.
5. The company may contact the member with the information provided by the member to process the refund of the overpayment and request the provision of the necessary information. The company will refund the information within three business days from the date it receives the information necessary for the refund from the member.
Article 25 Termination of Contract
1. When a member wants to terminate the use contract, the member can apply for membership withdrawal through the customer center, and upon completion of the withdrawal, all the member's usage information (scores, characters, items, game money, etc.) are deleted and cannot be recovered. However, the company may immediately restrict the user's withdrawal due to reasons such as preventing the use of the service for a certain period of time after signing up for membership.
2. The Company may suspend the use of the Services or terminate the Terms and Conditions if there are significant reasons why the Members are unable to maintain this Agreement, such as those prohibited by these Terms and Conditions and their operational policies and service policies.
3. Refunds and damages under paragraphs (1) and (2) shall be handled in accordance with the Guidelines for the Protection of Content Users.
4. If a member terminates the use contract, all data, including the member's account information, will be extinguished immediately after termination, except when the company holds the member's information in accordance with the relevant laws and personal information processing policies.
Article 26 Compensation for damages
1. The company or its members are liable to compensate the other party for damages in violation of these terms and conditions: However, this is not the case if there is no intention or negligence
2. If a company enters into an alliance with an individual service provider and provides individual services to its members, the individual service provider shall be liable for any damage caused by the intention or negligence of the individual service provider after the member agrees to these terms and conditions.
Article 27 Immunity of the Company
1. The Company shall not be responsible for the provision of the Service if it is unable to provide the Service due to the unavailability and failure of the Communications Network, natural disasters, national emergencies, power outages, or equivalent force majeure conditions.
2. The company shall not be responsible for any other problems arising from repair, replacement, regular inspection, construction, etc. of service facilities, or any other problems arising from the use environment of various wired and wireless devices such as members' devices and PCs: Provided, That this shall not apply to the case of intentional or gross negligence of the company.
3. The company shall not be responsible for any disability, suspension, restriction of use, data deletion, or impairment in the use of the service due to the intention or negligence of the member: However, this shall not apply if the member has an unavoidable or justifiable reason.
4. The Company shall not be held responsible for the reliability and accuracy of information or materials posted by the Member in connection with the Service, unless there is intentional or gross negligence of the Company.
5. The Company shall not be held liable for any disadvantages and loss of information that the Member receives by changing his/her personal information, etc. (including accounts), unless the Company has intentional or gross negligence.
6. The Company is not obligated to intervene in any transaction or dispute that has occurred through services with other members or others and shall not be liable for any damages caused by such transactions.
7. The company is not responsible for third-party payments arising from the member's failure to manage device passwords and passwords provided by open market operators. However, this is not the case if the company's intention or negligence is caused.
8. The Company shall not be liable for any damages incurred to its members in connection with the use of services provided free of charge; however, this is not the case in the case of intentional or gross negligence of the Company.
9. The Company shall not be liable for any loss or loss of the benefits expected by its members using the Services
10. The company is not responsible for the loss of experience value, grade, item, game money, etc. in the game: Provided, That this shall not apply to the case of intentional or negligence of the company.
11. If a member is unable to use all or some of the functions of the content due to a change in the device, a change in the number of the device, a change in the operating system (OS) version, overseas roaming, carrier movement, etc., the Company shall not be liable for this. However, this is not the case if it is intentional or negligent.
12. If a member deletes the content or account information provided by the company, the company shall not be liable for this: However, this shall not be the case if the company is intentional or negligent.
13. The company shall not be liable for any damages caused by the use of the service by the temporary members: However, this shall not apply to the case of intentional or negligence of the company.
Article 28 Notification to Members
1. If the company notifies the member, it can be done by the member's e-mail address, electronic memo, note in the game service, text message (LMS/SMS), etc.
2. The company may replace the notice under paragraph (1) by posting it within the game service for more than seven days or presenting a pop-up screen, etc. when notifying all members.
Article 29 Jurisdiction and Compliance Act
These terms and conditions are governed and interpreted in accordance with the laws of the Republic of Korea. If a lawsuit is filed due to a dispute between the company and its members, the court in accordance with the procedures prescribed by law shall be the competent court.
Article 30 Dispute and Dispute Resolution of Complaints by Members
1. The company guides members on how to present their opinions or complaints in consideration of their convenience in the game service or on its connection screen. The company operates a dedicated workforce to handle these members' opinions or complaints.
2. Where an opinion or complaint raised by a member is objectively deemed justifiable, the company shall promptly deal with it within a reasonable period of time: Provided, That where it takes a long time to process, the member shall be notified of the reasons for the long time and the processing schedule in the game service or notified pursuant to Article 28 (1).
3. If a dispute arises between the company and its members and a third dispute mediation agency coordinates it, the company can faithfully prove its actions to the members, such as restrictions on use, and comply with the mediation agency's mediation.
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Date of Announcement: April 3, 2024
Effective date: April 30, 2024