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Article 1 (Purpose)
These terms and conditions aim to establish the rights and obligations between Team 5D (hereinafter referred to as the "Company") and users, as well as necessary matters regarding the use of all games and related services provided by the Company through devices.
Article 2 (Definition of Terms)
① The definitions of terms used in these terms and conditions are as follows:
1. 'Company' refers to the business operator that provides services through devices.
2. 'User' refers to a person who agrees to these terms and conditions and the provision of personal information, and uses the services provided by the Company.
3. 'Content' refers to all digital content, whether paid or free, related to services, including all games and network services, applications, game currency, and game items provided by the Company.
4. 'Device' refers to equipment such as PCs, portable game consoles, console game systems, etc., on which content can be downloaded or installed and used.
5. 'Network Service' refers to all services provided by the Company that allow users to register rankings, create posts, purchase game currency or items, and use network games by connecting to the internet.
6. 'Nickname' refers to a combination of characters or numbers selected by the user and assigned by the Company for user identification and service use.
7. 'Account Information' collectively refers to the user's member number, external account information, device information, nickname, and other information provided by the user to the Company, as well as game usage information (character information, items, levels, etc.), and payment information.
8. 'Open Market' refers to telecommunication sales intermediary sites or applications that mediate the sale of applications or paid services, such as Apple App Store, Google Play Store, ONE Store, etc.
9. 'Application' refers to all programs that are downloaded or installed through mobile devices to use the services provided by the Company.
10. 'Game Service' refers to one of the services provided by the Company, specifically games executed by users on mobile devices and related auxiliary services.
② The definitions of terms used in these terms and conditions, except for those defined in paragraph 1, shall follow the definitions provided in relevant laws and regulations. Matters not specified therein shall follow general business practices.
Article 3 (Effectiveness and Amendment of Terms and Conditions)
① The Company shall post these terms and conditions within the game service or on its linked screen so that users can be aware of the content.
② These terms and conditions take effect from the moment a user agrees to them, and in case of amendments, the amended terms will apply from the effective date of such changes.
③ As a principle, the Company will immediately grant approval to allow users to use the service once they complete the agreement procedure or input the necessary information for service use, provided there are no grounds for refusal. However, the Company may restrict usage or terminate the contract in any of the following cases:
1. When false information is provided in the application form or the application requirements are not met
2. When services are used through abnormal or circumventive methods in countries where the Company does not provide services
3. When the application is made for purposes prohibited by relevant laws such as the "Game Industry Promotion Act"
4. When the application is made for purposes that undermine social order or public morals
5. When attempting to use the game service for improper purposes
6. When attempting to use the game service for profit-seeking purposes
7. When approval is deemed inappropriate for reasons similar to the above
④ The Company may reserve approval until the issue is resolved in any of the following cases:
1. When the Company's facilities lack capacity, support for specific mobile devices is difficult, or technical obstacles exist
2. When there are service malfunctions or issues with service fees or payment methods
3. When approval of the application is difficult for reasons similar to the above
⑤ The Company may amend these terms and conditions to the extent that they do not violate relevant laws such as the "Act on Consumer Protection in Electronic Commerce," the "Act on the Regulation of Terms and Conditions," the "Game Industry Promotion Act," the "Act on Promotion of Information and Communications Network Utilization and Information Protection," and the "Content Industry Promotion Act."
⑥ When amending the terms and conditions, the Company shall determine the content and application date of the amended terms and announce them on the website or within the application 7 days before the application date. However, for unfavorable or significant changes for users, the Company shall announce them 30 days before the application date on the website or within the application, and also make them visible upon accessing the network service within the game. The amended terms and conditions will take effect from the announced or notified application date.
⑦ If the Company announces that users will be deemed to have accepted the amended terms if they do not express agreement or refusal, and if users do not express refusal by the implementation date, they may be deemed to have agreed to the amended terms. If a user does not agree to the application of the amended terms, either the Company or the user may terminate the service usage contract.
Article 4 (Provision of Company Information)
The Company shall display the following items in the download screen within the Open Market so that users can easily identify them. However, the privacy policy and terms and conditions may be made available to users through linked screens.
1. Company name and name of the representative
2. Business location address (including the address where customer complaints can be handled)
3. Telephone number, email address
4. Business registration number
5. Mail-order sales business registration number
6. Privacy policy
7. Terms of service
Article 5 (Establishment of Service Usage Contract and Application for Use)
① The usage contract is established when a user agrees to the content of these terms of service, and it is assumed that these terms can be subject to any future changes.
② Agreement to these terms of service is deemed to have been given when the user clicks the 'Agree' button below the screen displaying the content of the relevant terms.
③ The Company may request real name verification and identity authentication from users, and the procedures and methods shall comply with relevant laws and regulations.
Article 6 (Use of Services)
① The Company provides game services during specified hours according to its business policy. The Company appropriately announces the game service hours on the initial screen of the game application or in the game service notices.
② Notwithstanding paragraph 1 of this Article, in urgent and unavoidable circumstances, the Company may temporarily restrict or suspend services without prior notice, and in such cases, the Company may announce this after the fact.
1. When necessary for system operation, such as regular system maintenance, server expansion and replacement, or network instability
2. When normal service provision is impossible due to power outages, service equipment failures, service usage surges, or maintenance or inspection of facilities by telecommunications service providers
3. When situations beyond the Company's control occur, such as war, incidents, natural disasters, or equivalent national emergency situations
③ The Company provides services through dedicated applications or networks for smart devices, and users can download and install applications or use services for free or for a fee through the network.
④ For paid services, users must pay the fees specified for the relevant service to use them, and when downloading applications or using services through a network, separate fees determined by the subscribed mobile carrier may apply.
⑤ Services used through downloaded and installed applications or network services are provided according to the characteristics of the smart device or mobile carrier. In case of device changes, number changes, or international roaming, all or part of the content's functionality may be unavailable, and the Company shall not bear any responsibility in such cases.
⑥ The Company may restrict service usage time according to relevant laws, government policies, etc., depending on the service or user, and the Company shall not be responsible for any matters related to game usage that occur due to such restrictions.
Article 7 (Changes and Suspension of Services)
① The game world that the Company provides to users through game services is a virtual world created by the Company, and the Company has comprehensive authority over the creation, modification, maintenance, and repair of game service content.
② The Company may modify (patch) game services as necessary for operational and technical reasons, and in case of game service modifications (patches), the Company will announce them through the initial screen of the game service or community after the changes. The Company shall not be responsible for any losses resulting from users' expectations or loss of benefits due to changes in game services.
③ The Company shall provide prior notice of the content of services to be changed and the provision date by posting on its operating website. However, in unavoidable circumstances where the Company cannot provide prior notice, such as the occurrence of fatal bugs, server equipment defects, or urgent security problem resolution, notification may be provided afterward.
④ If the Company needs to suspend all services due to game planning, operational needs, or urgent situations, it may announce this on its website 30 days in advance and suspend the provision of services. Users cannot demand any compensation for the suspension of game services when game services end, nor can they request refunds for paid items. For paid items marked with a "permanent" warranty period or paid items without a specified warranty period (hereinafter referred to as "permanent items"), the period of use for the item shall be considered until the service end date announced in the service suspension notice.
⑤ The Company may restrict or suspend all or part of its services in the following cases:
1. When there are force majeure reasons such as war, incidents, natural disasters, or national emergencies
2. When normal service use is hindered due to power outages, equipment failures, or surges in usage
3. When unavoidable due to construction such as repair of service facilities
4. When the Company cannot provide services due to various circumstances
④ In case of service suspension as per paragraph 2, the Company shall provide notification by posting on its operating website. However, this shall not apply when prior notification is impossible due to service suspension caused by reasons beyond the Company's control.
⑤ The Company shall not be responsible for issues arising from changes or suspension of services.
Article 8 (Community Service)
① The Company may provide bulletin board services (hereinafter referred to as "Community Services") to allow multiple users to freely exchange opinions and promote friendship.
② When a user joins an individual community to use the Community Service, the user's information may be disclosed to cafe managers and staff for smooth service operation.
③ Since Community Services are provided in conjunction with external platform information, if a user loses membership status on the relevant platform or withdraws from the platform membership, normal provision of services may not be possible.
④ The Company may establish operational policies for Community Services to protect users' rights and provide a healthy service environment, and users are obliged to comply with these policies. The Company shall notify users of the Community Service operational policies by posting them on the Community Service homepage so that users can be aware of them.
Article 9 (Protection and Management of Personal Information)
① The Company strives to protect users' personal information, including user registration information, in accordance with relevant laws and regulations. The protection and use of personal information shall be governed by relevant laws and the Company's privacy policy. However, the Company's privacy policy does not apply to linked sites other than the Company's official sites.
② If necessary for identity verification, the Company may inform users of the reason (purpose) and request their identification card or equivalent document. The Company cannot use this for purposes other than those previously disclosed and must destroy it immediately upon achieving the purpose.
③ Depending on the characteristics of the service, content that introduces oneself, such as nicknames and photos input by users, may be disclosed to other users according to the user's choice.
④ The Company assumes no responsibility for any information, including user account information, exposed due to the user's fault.
Article 10 (Information Collection and Advertising Provision)
① The Company may post advertisements to maintain these services, and users agree to the advertisement postings that appear when using the game services.
② The Company assumes no responsibility for any losses or damages arising from users participating in, communicating with, or transacting with advertisements provided by the Company but operated by third parties as mentioned in paragraph 1.
③ The Company may request additional information about individual users for purposes such as service improvement and service introduction to users, and users may either accept and provide additional information or refuse such requests.
④ The Company may store, retain, or view chat content (conversations, whispers, notes, etc.) that takes place between users within the services provided by the Company. The Company shall limit viewing of chat information only to cases where the Company deems it necessary for dispute resolution between users, handling complaints, or maintaining game order. This information is only held by the Company and is not provided to any third party except when legally required. When utilizing this data, the Company will notify users of the reasons and scope of utilization.
⑤ The Company may collect and utilize users' mobile device information (settings, specifications, operating system, version, etc.), excluding personal information, for the smooth and stable operation of the service and improvement of service quality.
Article 11 (Purchase, Usage Period, and Use of Paid Content)
① Users can purchase paid content according to the payment operation policies of each app store operator based on the type of device they are using for the service, and differences in payment amounts may occur due to differences in these payment policies. The purchase price of paid content is charged according to the methods and policies set by mobile carriers, platform operators, or app store operators linked to the app store operator, and the payment method also follows the policies of the relevant business operator.
② The usage period of paid content purchased by users follows the usage period specified at the time of purchase. If the usage period is not specified, the usage period for items is one year. However, in case of service suspension pursuant to Article 7, Paragraph 4, the usage period of paid content shall be considered until the service end date announced in the service suspension notice. After the usage period expires, the user's right to use the relevant paid content expires.
③ Users can only use paid content in their own accounts, except as otherwise specified and notified by the Company, and cannot transfer, lend, sell, or provide it as collateral to third parties.
Article 12 (Company Obligations)
① The Company shall faithfully comply with the exercise of rights and fulfillment of obligations as stipulated in relevant laws and these terms and conditions in good faith, and shall make every effort to provide continuous and stable services.
② The Company must have security systems in place to protect personal information (including credit information) so that users can safely use the services, and shall not neglect security obligations for personal information protection. The Company shall ensure that users' personal information is not disclosed or provided to third parties except as specified in these terms and conditions and the privacy policy.
③ In order to provide continuous and stable services, if equipment failures or data loss or damage occurs during service improvements, the Company shall make every effort to repair or restore it without delay, unless there are unavoidable reasons such as natural disasters, emergencies, or defects that cannot be resolved with current technology.
Article 13 (User Obligations)
① Users shall not engage in the following acts regarding the use of services provided by the Company:
1. Providing false information when applying for use or changing member information
2. Buying, selling, or donating cyber assets (ID, character, items, game money, etc.) through services not provided by the Company or through abnormal methods, or acquiring and using such assets
3. Impersonating Company employees or operators, using another person's name to post content or send emails, impersonating others, or falsely stating relationships with others
4. Using stolen credit cards, wired/wireless phones, bank accounts, etc. to purchase paid content, or improperly using other users' IDs and passwords
5. Unauthorized collection, storage, posting, or distribution of other users' personal information
6. Engaging in or inducing gambling or other speculative acts, exchanging or posting obscene or vulgar information, linking to pornographic sites, or using the service in an unwholesome manner by transmitting or distributing words, sounds, texts, pictures, photos, or videos that cause shame, disgust, or fear to others
7. Using the service for purposes other than its original purpose, such as unauthorized commercial, business, advertising, promotional, political, or election campaign activities
8. Unauthorized reproduction, distribution, promotion, or commercial use of information obtained through the Company's services, or using services by exploiting known or unknown bugs
9. Deceiving others for gain, or causing harm to others in relation to the use of the Company's services
10. Infringing upon the intellectual property rights or portrait rights of the Company or others, or defaming or causing damage to others
11. Intentionally transmitting, posting, distributing, or using information (computer programs) prohibited by law, or viruses, computer codes, files, programs, etc. designed to interfere with or destroy the normal operation of computer software, hardware, or telecommunications equipment
12. Modifying applications without special permission from the Company, adding or inserting other programs into applications, hacking or reverse engineering servers, leaking or changing source code or application data, building separate servers, or impersonating the Company by arbitrarily changing or misappropriating parts of the website
13. Other acts that violate relevant laws or are contrary to good morals or social norms
① The responsibility for managing user accounts and mobile devices lies with the user, and users should not allow others to use them. The Company is not responsible for damages caused by poor management of mobile devices or by allowing others to use them.
② Users must set up and manage payment password functions in each open market to prevent fraudulent payments. The Company is not responsible for damages caused by user negligence.
③ The Company may determine the specific content of the following acts, and users must comply:
1. User account names, character names, guild names, and other names used in the game
2. Chat content and methods
3. Bulletin board use and service use methods
4. External mobile platform partnership service policies such as Kakao, Facebook, Google Plus, etc.
Article 14 (Payment)
① The purchase price for content is principally charged according to the policies and methods determined by mobile carriers and application stores, and payment must be made according to the prescribed methods. Payment limits by payment method may be assigned or adjusted according to the policies of the Company and payment companies (mobile carriers, application stores, etc.) and government policies.
② The Company bears no responsibility for third-party payments that occur when users fail to use or carelessly expose password settings for their devices and open markets.
Article 15 (Withdrawal of Subscription and Refund of Purchase Price)
① For paid content purchased by users, a subscription withdrawal (purchase cancellation) can be made within 7 days from the contract date or the date the paid content became available for use. However, subscription withdrawal (purchase cancellation) may be restricted according to relevant laws for certain paid content with specific characteristics, such as paid content provided free of charge from the Company or third parties through gifts and events, paid content that has already been used or is deemed to have been used at the time of the withdrawal request. In such cases, the Company will take measures according to relevant laws, such as notifying users at the time of purchase of the paid content.
1. If the cause of the subscription withdrawal is due to the user's change of mind or other reasons attributable to the user, 10% of the refund amount will be deducted as a refund fee for payment agency fees and other expenses.
② In the following cases, the withdrawal of subscription for paid content is restricted, and the Company will indicate before payment that subscription withdrawal is restricted for such paid content:
1. Items that are used immediately after purchase or are immediately applied to the application
2. Items acquired without payment during the normal use of the application
3. When additional benefits provided with items have been used
4. When part of items sold in bundles has been used
5. For capsule/probability-type items where opening can be considered use or whose utility is determined upon opening
③ Refunds are processed according to the refund operation policies of each app store operator based on the operating system of the device being used for the service.
④ Paid content acquired as rewards during game services without going through normal purchase payment, or paid content provided by the Company through internal events or external partnership events, will not be refunded.
⑤ When requesting subscription withdrawal and refund, the process is conducted through the Company's customer service center after going through a separate personal information handling consent process and verification of purchase history by the Company. This process includes verifying purchase history through the platform operator or app store operator. During this process, the Company may contact users through information provided by them to verify legitimate withdrawal reasons if necessary, and may request additional evidence.
⑥ If a minor purchases paid content from the application without the consent of their legal representative, the minor or legal representative may cancel the payment. However, cancellation may be restricted if the minor's payment for paid content is within the scope of property for which disposition has been permitted by the legal representative, or if the minor has used deception to be believed as an adult. Whether the paid content purchaser is a minor is determined based on the owner of the device or payment method such as credit card used for the payment. When requesting cancellation of a minor's payment, documents proving the minor and legal representative may need to be submitted as required by the Company.
⑦ Payments through applications follow the payment methods provided by open market operators. Therefore, in case of overpayment during the payment process, a refund should be requested from the open market operator in principle. However, depending on the open market operator's policies and systems, the Company may also request necessary refund procedures from the open market operator if possible.
⑧ For paid content payments made through gifting features, payment cancellation and refund are not possible in principle, except in cases where there are defects in the purchased paid content. Refunds due to defects in paid content are only possible for users who sent the gift.
⑨ The Company will refund the payment within 3 business days from the date of receiving the relevant documents for refund from the user, using the same method as the original payment. If refund by the same method is impossible, this will be notified in advance. However, for payment methods that require confirmation of receipt, the refund will be made within 3 business days from the date of receipt confirmation.
Article 16 (Contract Termination and Service Usage Suspension)
① Users may terminate the contract at any time by deleting their account if they no longer wish to use the service. Deletion is processed immediately, and all content information held by the user is deleted and cannot be recovered.
② Users shall not engage in actions that violate the user obligations under Article 13, and if they do, the Company may take measures to restrict service use, including restricting the user's service use as specified in each of the following categories, deleting related information (text, photos, videos, etc.), and other restrictive measures. The specific reasons and procedures for usage restriction measures are determined in the operational policy of individual games in accordance with Article 17, Paragraph 1.
1. Partial authority restriction: Restricting certain privileges such as chat for a fixed period
2. Character usage restriction: Restricting the use of user characters for a fixed period or permanently
3. Account usage restriction: Restricting the use of user accounts for a fixed period or permanently
4. User usage restriction: Restricting the user's game service use for a fixed period or permanently
① If the usage restriction is justified, the Company shall not compensate for damages incurred by users due to the restriction.
② The Company may suspend service use for an account until investigations into the following matters are completed:
1. When a legitimate report is received that an account has been hacked or stolen
2. When a user is suspected of using illegal programs or engaging in illegal activities such as operating a farming operation
3. When temporary measures for service use are necessary for reasons equivalent to the above
④ After the investigation in Paragraph 3 is completed, for paid game services, the Company will extend the user's usage time by the suspended time or compensate with equivalent paid services or cash. However, this does not apply if the user falls under any of the reasons in Paragraph 3.
⑤ If the user agreement is terminated or suspended in accordance with the preceding paragraph, the user cannot use the content and cannot receive a refund for content purchase price, data usage fees, monthly subscription service fees, etc.
Article 17 (Reasons and Procedures for Usage Restriction Measures)
① The Company shall establish the specific reasons and procedures for usage restriction measures in accordance with Article 18, Paragraph 1 in its operational policy, considering the content, degree, frequency, and results of prohibited actions under Article 13, Paragraph 1.
② When the Company takes usage restriction measures as specified in Article 18, Paragraph 1, it shall provide prior notice to users of the following matters. However, if urgent measures are needed, notification may be provided afterward.
1. Reason for the usage restriction measure
2. Type and duration of the usage restriction measure
3. Method for filing an objection to the usage restriction measure
Article 18 (Procedures for Filing Objections to Usage Restriction Measures)
① When users wish to object to the Company's usage restriction measures, they must submit a written objection stating the reasons for their objection to the Company via written document, email, or equivalent method within 14 days from the date of receiving notification of the measure.
② The Company shall respond to the reasons for objection via written document, email, or equivalent method within 15 days from the date of receiving the objection. However, if the Company finds it difficult to respond within this period, it shall notify the user of the reason and the processing schedule.
③ If the Company finds the reasons for objection valid, it shall take appropriate measures accordingly.
Article 19 (Attribution of Copyright and Usage Restrictions)
① Copyrights and other intellectual property rights to works created by the Company belong to the Company, and the Company grants users only the authority to use them under conditions set by the Company in relation to game services.
② Users may not use information obtained while using the service for commercial purposes or allow third parties to use such information without the Company's approval if the intellectual property rights to that information belong to the Company.
③ Content posted by users within the service may be exposed in search results, services, and related promotions, and may be partially modified, reproduced, or edited for posting within the scope necessary for such exposure. In this case, the Company must comply with copyright law, and users can take measures such as deletion, exclusion from search results, or privacy settings for such posts at any time through customer service or management functions within the service. This remains valid as long as the Company operates the service.
④ If a third party raises an objection regarding copyright or other issues with a user's post and the Company determines that there are reasonable grounds for such objection, the Company may delete the post without prior notice or refuse registration itself. Matters related to the suspension of posts due to copyright and rights infringement shall be subject to copyright law and relevant regulations.
⑤ This article remains valid while the Company operates the game service and continues to apply even after user withdrawal.
Article 20 (Compensation for Damages)
① If the Company suffers damages due to a user's violation of the provisions of these terms and conditions, the user who violated these terms shall be responsible for compensating all damages incurred by the Company.
② If the Company receives claims for damages, lawsuits, or various objections from third parties other than the user due to illegal acts or violations of these terms and conditions committed by the user while using the service, the user shall indemnify the Company at their own responsibility and expense. If the Company is not indemnified, the user shall be responsible for compensating all damages incurred by the Company as a result.
③ The Company assumes no responsibility for any damages related to services provided free of charge. However, damages caused by the Company's intentional act or gross negligence are exceptions.
Article 21 (Disclaimers)
① The Company is exempt from responsibility regarding service provision if unable to provide services due to force majeure such as natural disasters or equivalent circumstances.
② The Company is exempt from responsibility for damages caused by unavoidable reasons such as repair, replacement, regular inspection, or construction of service facilities.
③ The Company is exempt from responsibility for service usage disruptions caused by user fault. However, this does not apply if the user has unavoidable or legitimate reasons.
④ The Company takes no responsibility for the reliability, accuracy, etc. of information, data, and facts posted by users in relation to the service.
⑤ The Company is exempt from responsibility in cases where transactions are conducted between users or between users and third parties using the service as an intermediary.
⑥ The Company takes no responsibility in relation to the use of services provided free of charge unless there are special provisions in relevant laws.
⑦ The Company takes no responsibility for users failing to obtain or losing expected benefits from using the service.
⑧ The Company takes no responsibility for the loss of game experience points, levels, items, in-game currency, etc., except in cases caused by the Company's negligence.
⑨ The Company is exempt from responsibility for various problems arising from the user's device environment or problems arising from network environments without the Company's intention or gross negligence.
Article 22 (Governing Law and Jurisdiction)
① Matters not specified in these terms and conditions shall be governed by relevant regulations if they are stipulated in related laws.
② In case a lawsuit is filed regarding disputes arising from service use, the court with jurisdiction shall be determined according to the procedures set forth by law.
Supplementary Provision
These terms and conditions shall be effective from March 22, 2024.
These terms and conditions aim to establish the rights and obligations between Team 5D (hereinafter referred to as the "Company") and users, as well as necessary matters regarding the use of all games and related services provided by the Company through devices.
Article 2 (Definition of Terms)
① The definitions of terms used in these terms and conditions are as follows:
1. 'Company' refers to the business operator that provides services through devices.
2. 'User' refers to a person who agrees to these terms and conditions and the provision of personal information, and uses the services provided by the Company.
3. 'Content' refers to all digital content, whether paid or free, related to services, including all games and network services, applications, game currency, and game items provided by the Company.
4. 'Device' refers to equipment such as PCs, portable game consoles, console game systems, etc., on which content can be downloaded or installed and used.
5. 'Network Service' refers to all services provided by the Company that allow users to register rankings, create posts, purchase game currency or items, and use network games by connecting to the internet.
6. 'Nickname' refers to a combination of characters or numbers selected by the user and assigned by the Company for user identification and service use.
7. 'Account Information' collectively refers to the user's member number, external account information, device information, nickname, and other information provided by the user to the Company, as well as game usage information (character information, items, levels, etc.), and payment information.
8. 'Open Market' refers to telecommunication sales intermediary sites or applications that mediate the sale of applications or paid services, such as Apple App Store, Google Play Store, ONE Store, etc.
9. 'Application' refers to all programs that are downloaded or installed through mobile devices to use the services provided by the Company.
10. 'Game Service' refers to one of the services provided by the Company, specifically games executed by users on mobile devices and related auxiliary services.
② The definitions of terms used in these terms and conditions, except for those defined in paragraph 1, shall follow the definitions provided in relevant laws and regulations. Matters not specified therein shall follow general business practices.
Article 3 (Effectiveness and Amendment of Terms and Conditions)
① The Company shall post these terms and conditions within the game service or on its linked screen so that users can be aware of the content.
② These terms and conditions take effect from the moment a user agrees to them, and in case of amendments, the amended terms will apply from the effective date of such changes.
③ As a principle, the Company will immediately grant approval to allow users to use the service once they complete the agreement procedure or input the necessary information for service use, provided there are no grounds for refusal. However, the Company may restrict usage or terminate the contract in any of the following cases:
1. When false information is provided in the application form or the application requirements are not met
2. When services are used through abnormal or circumventive methods in countries where the Company does not provide services
3. When the application is made for purposes prohibited by relevant laws such as the "Game Industry Promotion Act"
4. When the application is made for purposes that undermine social order or public morals
5. When attempting to use the game service for improper purposes
6. When attempting to use the game service for profit-seeking purposes
7. When approval is deemed inappropriate for reasons similar to the above
④ The Company may reserve approval until the issue is resolved in any of the following cases:
1. When the Company's facilities lack capacity, support for specific mobile devices is difficult, or technical obstacles exist
2. When there are service malfunctions or issues with service fees or payment methods
3. When approval of the application is difficult for reasons similar to the above
⑤ The Company may amend these terms and conditions to the extent that they do not violate relevant laws such as the "Act on Consumer Protection in Electronic Commerce," the "Act on the Regulation of Terms and Conditions," the "Game Industry Promotion Act," the "Act on Promotion of Information and Communications Network Utilization and Information Protection," and the "Content Industry Promotion Act."
⑥ When amending the terms and conditions, the Company shall determine the content and application date of the amended terms and announce them on the website or within the application 7 days before the application date. However, for unfavorable or significant changes for users, the Company shall announce them 30 days before the application date on the website or within the application, and also make them visible upon accessing the network service within the game. The amended terms and conditions will take effect from the announced or notified application date.
⑦ If the Company announces that users will be deemed to have accepted the amended terms if they do not express agreement or refusal, and if users do not express refusal by the implementation date, they may be deemed to have agreed to the amended terms. If a user does not agree to the application of the amended terms, either the Company or the user may terminate the service usage contract.
Article 4 (Provision of Company Information)
The Company shall display the following items in the download screen within the Open Market so that users can easily identify them. However, the privacy policy and terms and conditions may be made available to users through linked screens.
1. Company name and name of the representative
2. Business location address (including the address where customer complaints can be handled)
3. Telephone number, email address
4. Business registration number
5. Mail-order sales business registration number
6. Privacy policy
7. Terms of service
Article 5 (Establishment of Service Usage Contract and Application for Use)
① The usage contract is established when a user agrees to the content of these terms of service, and it is assumed that these terms can be subject to any future changes.
② Agreement to these terms of service is deemed to have been given when the user clicks the 'Agree' button below the screen displaying the content of the relevant terms.
③ The Company may request real name verification and identity authentication from users, and the procedures and methods shall comply with relevant laws and regulations.
Article 6 (Use of Services)
① The Company provides game services during specified hours according to its business policy. The Company appropriately announces the game service hours on the initial screen of the game application or in the game service notices.
② Notwithstanding paragraph 1 of this Article, in urgent and unavoidable circumstances, the Company may temporarily restrict or suspend services without prior notice, and in such cases, the Company may announce this after the fact.
1. When necessary for system operation, such as regular system maintenance, server expansion and replacement, or network instability
2. When normal service provision is impossible due to power outages, service equipment failures, service usage surges, or maintenance or inspection of facilities by telecommunications service providers
3. When situations beyond the Company's control occur, such as war, incidents, natural disasters, or equivalent national emergency situations
③ The Company provides services through dedicated applications or networks for smart devices, and users can download and install applications or use services for free or for a fee through the network.
④ For paid services, users must pay the fees specified for the relevant service to use them, and when downloading applications or using services through a network, separate fees determined by the subscribed mobile carrier may apply.
⑤ Services used through downloaded and installed applications or network services are provided according to the characteristics of the smart device or mobile carrier. In case of device changes, number changes, or international roaming, all or part of the content's functionality may be unavailable, and the Company shall not bear any responsibility in such cases.
⑥ The Company may restrict service usage time according to relevant laws, government policies, etc., depending on the service or user, and the Company shall not be responsible for any matters related to game usage that occur due to such restrictions.
Article 7 (Changes and Suspension of Services)
① The game world that the Company provides to users through game services is a virtual world created by the Company, and the Company has comprehensive authority over the creation, modification, maintenance, and repair of game service content.
② The Company may modify (patch) game services as necessary for operational and technical reasons, and in case of game service modifications (patches), the Company will announce them through the initial screen of the game service or community after the changes. The Company shall not be responsible for any losses resulting from users' expectations or loss of benefits due to changes in game services.
③ The Company shall provide prior notice of the content of services to be changed and the provision date by posting on its operating website. However, in unavoidable circumstances where the Company cannot provide prior notice, such as the occurrence of fatal bugs, server equipment defects, or urgent security problem resolution, notification may be provided afterward.
④ If the Company needs to suspend all services due to game planning, operational needs, or urgent situations, it may announce this on its website 30 days in advance and suspend the provision of services. Users cannot demand any compensation for the suspension of game services when game services end, nor can they request refunds for paid items. For paid items marked with a "permanent" warranty period or paid items without a specified warranty period (hereinafter referred to as "permanent items"), the period of use for the item shall be considered until the service end date announced in the service suspension notice.
⑤ The Company may restrict or suspend all or part of its services in the following cases:
1. When there are force majeure reasons such as war, incidents, natural disasters, or national emergencies
2. When normal service use is hindered due to power outages, equipment failures, or surges in usage
3. When unavoidable due to construction such as repair of service facilities
4. When the Company cannot provide services due to various circumstances
④ In case of service suspension as per paragraph 2, the Company shall provide notification by posting on its operating website. However, this shall not apply when prior notification is impossible due to service suspension caused by reasons beyond the Company's control.
⑤ The Company shall not be responsible for issues arising from changes or suspension of services.
Article 8 (Community Service)
① The Company may provide bulletin board services (hereinafter referred to as "Community Services") to allow multiple users to freely exchange opinions and promote friendship.
② When a user joins an individual community to use the Community Service, the user's information may be disclosed to cafe managers and staff for smooth service operation.
③ Since Community Services are provided in conjunction with external platform information, if a user loses membership status on the relevant platform or withdraws from the platform membership, normal provision of services may not be possible.
④ The Company may establish operational policies for Community Services to protect users' rights and provide a healthy service environment, and users are obliged to comply with these policies. The Company shall notify users of the Community Service operational policies by posting them on the Community Service homepage so that users can be aware of them.
Article 9 (Protection and Management of Personal Information)
① The Company strives to protect users' personal information, including user registration information, in accordance with relevant laws and regulations. The protection and use of personal information shall be governed by relevant laws and the Company's privacy policy. However, the Company's privacy policy does not apply to linked sites other than the Company's official sites.
② If necessary for identity verification, the Company may inform users of the reason (purpose) and request their identification card or equivalent document. The Company cannot use this for purposes other than those previously disclosed and must destroy it immediately upon achieving the purpose.
③ Depending on the characteristics of the service, content that introduces oneself, such as nicknames and photos input by users, may be disclosed to other users according to the user's choice.
④ The Company assumes no responsibility for any information, including user account information, exposed due to the user's fault.
Article 10 (Information Collection and Advertising Provision)
① The Company may post advertisements to maintain these services, and users agree to the advertisement postings that appear when using the game services.
② The Company assumes no responsibility for any losses or damages arising from users participating in, communicating with, or transacting with advertisements provided by the Company but operated by third parties as mentioned in paragraph 1.
③ The Company may request additional information about individual users for purposes such as service improvement and service introduction to users, and users may either accept and provide additional information or refuse such requests.
④ The Company may store, retain, or view chat content (conversations, whispers, notes, etc.) that takes place between users within the services provided by the Company. The Company shall limit viewing of chat information only to cases where the Company deems it necessary for dispute resolution between users, handling complaints, or maintaining game order. This information is only held by the Company and is not provided to any third party except when legally required. When utilizing this data, the Company will notify users of the reasons and scope of utilization.
⑤ The Company may collect and utilize users' mobile device information (settings, specifications, operating system, version, etc.), excluding personal information, for the smooth and stable operation of the service and improvement of service quality.
Article 11 (Purchase, Usage Period, and Use of Paid Content)
① Users can purchase paid content according to the payment operation policies of each app store operator based on the type of device they are using for the service, and differences in payment amounts may occur due to differences in these payment policies. The purchase price of paid content is charged according to the methods and policies set by mobile carriers, platform operators, or app store operators linked to the app store operator, and the payment method also follows the policies of the relevant business operator.
② The usage period of paid content purchased by users follows the usage period specified at the time of purchase. If the usage period is not specified, the usage period for items is one year. However, in case of service suspension pursuant to Article 7, Paragraph 4, the usage period of paid content shall be considered until the service end date announced in the service suspension notice. After the usage period expires, the user's right to use the relevant paid content expires.
③ Users can only use paid content in their own accounts, except as otherwise specified and notified by the Company, and cannot transfer, lend, sell, or provide it as collateral to third parties.
Article 12 (Company Obligations)
① The Company shall faithfully comply with the exercise of rights and fulfillment of obligations as stipulated in relevant laws and these terms and conditions in good faith, and shall make every effort to provide continuous and stable services.
② The Company must have security systems in place to protect personal information (including credit information) so that users can safely use the services, and shall not neglect security obligations for personal information protection. The Company shall ensure that users' personal information is not disclosed or provided to third parties except as specified in these terms and conditions and the privacy policy.
③ In order to provide continuous and stable services, if equipment failures or data loss or damage occurs during service improvements, the Company shall make every effort to repair or restore it without delay, unless there are unavoidable reasons such as natural disasters, emergencies, or defects that cannot be resolved with current technology.
Article 13 (User Obligations)
① Users shall not engage in the following acts regarding the use of services provided by the Company:
1. Providing false information when applying for use or changing member information
2. Buying, selling, or donating cyber assets (ID, character, items, game money, etc.) through services not provided by the Company or through abnormal methods, or acquiring and using such assets
3. Impersonating Company employees or operators, using another person's name to post content or send emails, impersonating others, or falsely stating relationships with others
4. Using stolen credit cards, wired/wireless phones, bank accounts, etc. to purchase paid content, or improperly using other users' IDs and passwords
5. Unauthorized collection, storage, posting, or distribution of other users' personal information
6. Engaging in or inducing gambling or other speculative acts, exchanging or posting obscene or vulgar information, linking to pornographic sites, or using the service in an unwholesome manner by transmitting or distributing words, sounds, texts, pictures, photos, or videos that cause shame, disgust, or fear to others
7. Using the service for purposes other than its original purpose, such as unauthorized commercial, business, advertising, promotional, political, or election campaign activities
8. Unauthorized reproduction, distribution, promotion, or commercial use of information obtained through the Company's services, or using services by exploiting known or unknown bugs
9. Deceiving others for gain, or causing harm to others in relation to the use of the Company's services
10. Infringing upon the intellectual property rights or portrait rights of the Company or others, or defaming or causing damage to others
11. Intentionally transmitting, posting, distributing, or using information (computer programs) prohibited by law, or viruses, computer codes, files, programs, etc. designed to interfere with or destroy the normal operation of computer software, hardware, or telecommunications equipment
12. Modifying applications without special permission from the Company, adding or inserting other programs into applications, hacking or reverse engineering servers, leaking or changing source code or application data, building separate servers, or impersonating the Company by arbitrarily changing or misappropriating parts of the website
13. Other acts that violate relevant laws or are contrary to good morals or social norms
① The responsibility for managing user accounts and mobile devices lies with the user, and users should not allow others to use them. The Company is not responsible for damages caused by poor management of mobile devices or by allowing others to use them.
② Users must set up and manage payment password functions in each open market to prevent fraudulent payments. The Company is not responsible for damages caused by user negligence.
③ The Company may determine the specific content of the following acts, and users must comply:
1. User account names, character names, guild names, and other names used in the game
2. Chat content and methods
3. Bulletin board use and service use methods
4. External mobile platform partnership service policies such as Kakao, Facebook, Google Plus, etc.
Article 14 (Payment)
① The purchase price for content is principally charged according to the policies and methods determined by mobile carriers and application stores, and payment must be made according to the prescribed methods. Payment limits by payment method may be assigned or adjusted according to the policies of the Company and payment companies (mobile carriers, application stores, etc.) and government policies.
② The Company bears no responsibility for third-party payments that occur when users fail to use or carelessly expose password settings for their devices and open markets.
Article 15 (Withdrawal of Subscription and Refund of Purchase Price)
① For paid content purchased by users, a subscription withdrawal (purchase cancellation) can be made within 7 days from the contract date or the date the paid content became available for use. However, subscription withdrawal (purchase cancellation) may be restricted according to relevant laws for certain paid content with specific characteristics, such as paid content provided free of charge from the Company or third parties through gifts and events, paid content that has already been used or is deemed to have been used at the time of the withdrawal request. In such cases, the Company will take measures according to relevant laws, such as notifying users at the time of purchase of the paid content.
1. If the cause of the subscription withdrawal is due to the user's change of mind or other reasons attributable to the user, 10% of the refund amount will be deducted as a refund fee for payment agency fees and other expenses.
② In the following cases, the withdrawal of subscription for paid content is restricted, and the Company will indicate before payment that subscription withdrawal is restricted for such paid content:
1. Items that are used immediately after purchase or are immediately applied to the application
2. Items acquired without payment during the normal use of the application
3. When additional benefits provided with items have been used
4. When part of items sold in bundles has been used
5. For capsule/probability-type items where opening can be considered use or whose utility is determined upon opening
③ Refunds are processed according to the refund operation policies of each app store operator based on the operating system of the device being used for the service.
④ Paid content acquired as rewards during game services without going through normal purchase payment, or paid content provided by the Company through internal events or external partnership events, will not be refunded.
⑤ When requesting subscription withdrawal and refund, the process is conducted through the Company's customer service center after going through a separate personal information handling consent process and verification of purchase history by the Company. This process includes verifying purchase history through the platform operator or app store operator. During this process, the Company may contact users through information provided by them to verify legitimate withdrawal reasons if necessary, and may request additional evidence.
⑥ If a minor purchases paid content from the application without the consent of their legal representative, the minor or legal representative may cancel the payment. However, cancellation may be restricted if the minor's payment for paid content is within the scope of property for which disposition has been permitted by the legal representative, or if the minor has used deception to be believed as an adult. Whether the paid content purchaser is a minor is determined based on the owner of the device or payment method such as credit card used for the payment. When requesting cancellation of a minor's payment, documents proving the minor and legal representative may need to be submitted as required by the Company.
⑦ Payments through applications follow the payment methods provided by open market operators. Therefore, in case of overpayment during the payment process, a refund should be requested from the open market operator in principle. However, depending on the open market operator's policies and systems, the Company may also request necessary refund procedures from the open market operator if possible.
⑧ For paid content payments made through gifting features, payment cancellation and refund are not possible in principle, except in cases where there are defects in the purchased paid content. Refunds due to defects in paid content are only possible for users who sent the gift.
⑨ The Company will refund the payment within 3 business days from the date of receiving the relevant documents for refund from the user, using the same method as the original payment. If refund by the same method is impossible, this will be notified in advance. However, for payment methods that require confirmation of receipt, the refund will be made within 3 business days from the date of receipt confirmation.
Article 16 (Contract Termination and Service Usage Suspension)
① Users may terminate the contract at any time by deleting their account if they no longer wish to use the service. Deletion is processed immediately, and all content information held by the user is deleted and cannot be recovered.
② Users shall not engage in actions that violate the user obligations under Article 13, and if they do, the Company may take measures to restrict service use, including restricting the user's service use as specified in each of the following categories, deleting related information (text, photos, videos, etc.), and other restrictive measures. The specific reasons and procedures for usage restriction measures are determined in the operational policy of individual games in accordance with Article 17, Paragraph 1.
1. Partial authority restriction: Restricting certain privileges such as chat for a fixed period
2. Character usage restriction: Restricting the use of user characters for a fixed period or permanently
3. Account usage restriction: Restricting the use of user accounts for a fixed period or permanently
4. User usage restriction: Restricting the user's game service use for a fixed period or permanently
① If the usage restriction is justified, the Company shall not compensate for damages incurred by users due to the restriction.
② The Company may suspend service use for an account until investigations into the following matters are completed:
1. When a legitimate report is received that an account has been hacked or stolen
2. When a user is suspected of using illegal programs or engaging in illegal activities such as operating a farming operation
3. When temporary measures for service use are necessary for reasons equivalent to the above
④ After the investigation in Paragraph 3 is completed, for paid game services, the Company will extend the user's usage time by the suspended time or compensate with equivalent paid services or cash. However, this does not apply if the user falls under any of the reasons in Paragraph 3.
⑤ If the user agreement is terminated or suspended in accordance with the preceding paragraph, the user cannot use the content and cannot receive a refund for content purchase price, data usage fees, monthly subscription service fees, etc.
Article 17 (Reasons and Procedures for Usage Restriction Measures)
① The Company shall establish the specific reasons and procedures for usage restriction measures in accordance with Article 18, Paragraph 1 in its operational policy, considering the content, degree, frequency, and results of prohibited actions under Article 13, Paragraph 1.
② When the Company takes usage restriction measures as specified in Article 18, Paragraph 1, it shall provide prior notice to users of the following matters. However, if urgent measures are needed, notification may be provided afterward.
1. Reason for the usage restriction measure
2. Type and duration of the usage restriction measure
3. Method for filing an objection to the usage restriction measure
Article 18 (Procedures for Filing Objections to Usage Restriction Measures)
① When users wish to object to the Company's usage restriction measures, they must submit a written objection stating the reasons for their objection to the Company via written document, email, or equivalent method within 14 days from the date of receiving notification of the measure.
② The Company shall respond to the reasons for objection via written document, email, or equivalent method within 15 days from the date of receiving the objection. However, if the Company finds it difficult to respond within this period, it shall notify the user of the reason and the processing schedule.
③ If the Company finds the reasons for objection valid, it shall take appropriate measures accordingly.
Article 19 (Attribution of Copyright and Usage Restrictions)
① Copyrights and other intellectual property rights to works created by the Company belong to the Company, and the Company grants users only the authority to use them under conditions set by the Company in relation to game services.
② Users may not use information obtained while using the service for commercial purposes or allow third parties to use such information without the Company's approval if the intellectual property rights to that information belong to the Company.
③ Content posted by users within the service may be exposed in search results, services, and related promotions, and may be partially modified, reproduced, or edited for posting within the scope necessary for such exposure. In this case, the Company must comply with copyright law, and users can take measures such as deletion, exclusion from search results, or privacy settings for such posts at any time through customer service or management functions within the service. This remains valid as long as the Company operates the service.
④ If a third party raises an objection regarding copyright or other issues with a user's post and the Company determines that there are reasonable grounds for such objection, the Company may delete the post without prior notice or refuse registration itself. Matters related to the suspension of posts due to copyright and rights infringement shall be subject to copyright law and relevant regulations.
⑤ This article remains valid while the Company operates the game service and continues to apply even after user withdrawal.
Article 20 (Compensation for Damages)
① If the Company suffers damages due to a user's violation of the provisions of these terms and conditions, the user who violated these terms shall be responsible for compensating all damages incurred by the Company.
② If the Company receives claims for damages, lawsuits, or various objections from third parties other than the user due to illegal acts or violations of these terms and conditions committed by the user while using the service, the user shall indemnify the Company at their own responsibility and expense. If the Company is not indemnified, the user shall be responsible for compensating all damages incurred by the Company as a result.
③ The Company assumes no responsibility for any damages related to services provided free of charge. However, damages caused by the Company's intentional act or gross negligence are exceptions.
Article 21 (Disclaimers)
① The Company is exempt from responsibility regarding service provision if unable to provide services due to force majeure such as natural disasters or equivalent circumstances.
② The Company is exempt from responsibility for damages caused by unavoidable reasons such as repair, replacement, regular inspection, or construction of service facilities.
③ The Company is exempt from responsibility for service usage disruptions caused by user fault. However, this does not apply if the user has unavoidable or legitimate reasons.
④ The Company takes no responsibility for the reliability, accuracy, etc. of information, data, and facts posted by users in relation to the service.
⑤ The Company is exempt from responsibility in cases where transactions are conducted between users or between users and third parties using the service as an intermediary.
⑥ The Company takes no responsibility in relation to the use of services provided free of charge unless there are special provisions in relevant laws.
⑦ The Company takes no responsibility for users failing to obtain or losing expected benefits from using the service.
⑧ The Company takes no responsibility for the loss of game experience points, levels, items, in-game currency, etc., except in cases caused by the Company's negligence.
⑨ The Company is exempt from responsibility for various problems arising from the user's device environment or problems arising from network environments without the Company's intention or gross negligence.
Article 22 (Governing Law and Jurisdiction)
① Matters not specified in these terms and conditions shall be governed by relevant regulations if they are stipulated in related laws.
② In case a lawsuit is filed regarding disputes arising from service use, the court with jurisdiction shall be determined according to the procedures set forth by law.
Supplementary Provision
These terms and conditions shall be effective from March 22, 2024.