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You will accept these rules at the moment you click in "ACCEPT".
By clicking on the field "ACCEPT", the User or his/her parents/guardians, when applicable, will be expressing broad and definitive ACCEPTANCE of all the terms, clauses and conditions of the Software License Agreement and Game Regulations. For this reason, Lughsoft Informática Ltda recommends that, before expressing agreement, the User, assisted or represented by his/her parents or guardians as the case may be, carefully read the aforementioned document, which follows below:
IMPORTANT: READ CAREFULLY BEFORE PROCEEDING.
This End User License Agreement (“EULA”) is a legal agreement between you (“User”) and Lughsoft Informática Ltda (“LUGH”), which governs the use of the software, services and contents related to the game LUGH WORLD. By installing, copying, accessing or otherwise using the game, you declare that you have read, understood and fully agreed to all the terms and conditions of this EULA, as well as the Privacy Policy and other related documents.
If you do not agree with all the terms, do not install, access or use the game. Use of the software implies total and unrestricted acceptance of this agreement.
If you are under 18 years old, acceptance of this EULA and use of the game must be carried out with the assistance or consent of your parents or legal guardians, as required by applicable law.
LUGH reserves the right to modify this EULA at any time by publishing the updated version on its official website. Continued use of the game after such changes will be considered acceptance of the new conditions.
LUGHSOFT SOFTWARE LICENSE AGREEMENT
I. The Parties
The parties to this Lughsoft Software License Agreement (hereinafter referred to as the “License Agreement”) are:
A. Lughsoft Informática Ltda, a private legal entity, duly registered with the CNPJ/MF under no. 45.359.134/0001-31, headquartered at Avenida República Argentina, nº 357, conjunto 12, Andar SB, Condomínio Edifício Paramount, Bairro Água Verde, Curitiba/PR, Pinheirinho, CEP 80240-210, hereinafter simply referred to as LUGH; and
B. For the purposes of this agreement, the User of the Game (“User”) is the person identified when filling out the registration form and other websites announced by the company. Such data are personal and non-transferable and are presumed true for all legal purposes, with the User being solely and directly responsible for their accuracy.
Through the registration, the User must create a user account (“User Account”) and a password (“Password”), which will be the personal and non-transferable identification of each User Account.
Additionally, the user must choose a username (“Username”) and a password to create a game account (“Game Account”).
Each User Account and associated Game Account is assigned a unique individual identification number by the game service system.
II. General Clauses and Conditions
1. Basic Requirements
1.1 From the moment of adherence to this Agreement, under any title, LUGH shall grant the User, in the best form of law, a non-exclusive and non-transferable license to use the game LUGH WORLD (“Game”) within the Brazilian Territory, for an indefinite period.
1.2 The User must verify that they possess the necessary requirements for access and use of the Game, which are available on the Website.
1.3 The Game Software (“Software”) will be made available to the User by LUGH on the Website. The User acknowledges and agrees that the Software may need to be updated from time to time, at the sole discretion of LUGH.
2. Age Classification
2.1 The Ministry of Justice and Public Security classifies the game as suitable for all ages.
2.2 If the User is under 18 years old, registration of a User Account and adherence to this License Agreement must be carried out with representation or assistance from parents or guardians.
2.3 Registration of a User Account and use of the game LUGH WORLD involves the processing of personal data. If the User is under 18 years old, specific and highlighted consent from at least one parent or legal guardian is mandatory.
2.4 LUGH reserves the right to request, at any time, documents proving that consent was given by the responsible adult. Failure to present the documents will be considered a violation of this contract, resulting in the blocking of the accounts involved until regularization.
2.5 LUGH does not intentionally process personal data of minors under 18 years old and encourages parents and guardians to guide children and adolescents not to share personal data online without supervision.
3. User Account Registration
3.1 The User must register their User Accounts always associated with a valid electronic address (“email”).
3.2 In accordance with clause 21 of this Agreement, the user acknowledges that the User Account is merely a means of accessing the software and that the granted license allows access to virtual items, without transferring ownership of the software (nor the account, characters or virtual items), which remain the property of LUGH and/or its partners.
4. User Identification
4.1 The User may not choose a Username already in use. The User may not choose a Character Name that may be illegal, protected by intellectual property rights, obscene, considered inappropriate by LUGH, already in use, or that violates Brazilian law or third-party rights. If LUGH identifies that the name does not comply, it will apply punishment and procedures according to the game rules and punishment table published on the website.
4.2 The User will only be known and identified in the game through their Character Name(s). Disclosure of the Username or real identity is solely the responsibility of the User.
4.3 In order to ensure the proper functioning of the Game, the User expressly authorizes LUGH to disclose their Character Name on the Website in case of penalties, participation in events, promotions, etc.
4.4 The choice of a Clan name within the game is subject to the same rules and restrictions as clause 4.1.
5. Care with Passwords and Accounts
5.1 The User must keep their Password confidential. If the User believes that their password has been discovered by third parties, they must immediately change it on the Website and contact support.
5.2 The User agrees that the account is individual and that the user is responsible for all acts carried out through their User and Game Accounts, and that LUGH does not protect against unauthorized use of accounts.
5.3 Any incident resulting from disclosure of the Password to third parties — intentional or accidental — is the User’s responsibility. LUGH recommends precautions such as:
- not writing the password on paper or files;
- not using easily decipherable passwords;
- not sharing the password;
- changing the password periodically.
5.4 LUGH is not responsible for personal information disclosed by the User to third parties, including Username and Password, nor for damages resulting from such disclosure.
5.5 The User acknowledges that personal data processing follows the LUGH Privacy Policy, in accordance with Brazilian Law No. 13.709/2018 – General Data Protection Law (LGPD).
6. Of the Information Provided
6.1 It is the responsibility of the User to provide true, accurate and correct information at the time of registration, as well as to keep it updated. This includes a valid email address accessible by the User.
6.2 LUGH reserves the right not to alter the data that proves the ownership of the player's account, namely: the registration name and date of birth. Eventual corrections may be made provided that they do not imply a change in the ownership of the account.
7. Essential Requirements
7.1 The essential requirements for the use of the Game are:
(i) Registration;
(ii) a valid electronic address (“email”);
(iii) a User Account;
(iv) a Game Account;
(v) the use of a compatible installation (hardware and software) with the technical configurations informed by LUGH on the Website;
(vi) installation of the Software on the computer;
(vii) Internet access compatible with the technical configurations informed by LUGH on the Website;
(viii) the unlocking of systems that prevent the User from accessing the Game.
8. Of the Valid Electronic Address (“Email”)
8.1 It is essential for the registration of the User Account and access to the Game itself that the User have a valid electronic address (“email”). LUGH recommends that the User ensure that their email inbox is capable of receiving messages from LUGH.
8.2 The User agrees that LUGH may use the provided email to send information about the Game, general information or any other notifications that may be necessary.
8.3 The User must validate their email through the website to demonstrate that the email associated with the account is correct and that the User has access to it before attempting to obtain credits (“Credits”).
9. User Access to the Internet
9.1 LUGH does not provide Internet access, and the User is responsible for all costs associated with their Internet connection.
10. Access Servers for Lugh World
10.1 To access the Game Software, the User must choose one of the access servers listed in clause 10.2, and may not transfer virtual items, characters and/or experience (“XP”) obtained in the game between servers.
10.2 LUGH reserves the right to modify the conditions and prices for accessing the servers, previously disclosing information and clarifications on the matter.
11. Acquisition of Special Items
11.1 LUGH provides users with special items (“Special Items”) that can be obtained through specific credits (“Credits”).
11.1.1 Special Items marketed may be obtained through a specific type of credit called GEMA.
11.2 GEMA credits will be made available in the User Account indicated by the User at the time of acquisition.
11.3 GEMA credits are linked to the User Account and are transferable between users.
12. Acquisition and Payment of Credits Online
12.1 The User may acquire GEMA through Steam.
12.2 LUGH may also make online credits available on other accredited Internet websites. Accredited resellers are only those listed on the Website.
12.3 The User declares that they are aware that the following are not permitted:
(i) the commercialization of GEMA between users involving money or values from the real world;
(ii) the acquisition of virtual items and/or components of the Game Software outside the conditions established in this contract.
12.3.1 Failure to observe this clause will be considered a violation of this contract and will result in the permanent blocking of the User Accounts of the users involved in the transaction.
12.4 LUGH cannot provide nor be responsible for GEMA credits acquired outside accredited resellers.
12.5 LUGH also offers credits for sale through duly accredited resellers listed on the Website, as described in Clause 13.
12.6 LUGH reserves the right to modify payment methods and authorized credit cards at any time, disclosing such information on the Website.
12.7 Any problem with the payment method chosen by the User must be immediately communicated to LUGH through the Support Center.
12.8 If the User is under 18 years old, the acquisition of credits must be carried out together with and in the presence of parents or guardians.
13. Acquisition of Credits with Prepaid Cards
13.1 The User may obtain credits through prepaid cards sold by accredited resellers listed on the Website. LUGH is not responsible for cards purchased from third parties or non-accredited resellers.
13.2 The User agrees that the card has an expiration date and that once expired it will not be possible to insert credits into the Game Account.
13.3 LUGH warns Users not to obtain cards whose seal has been broken revealing the PIN number.
13.4 LUGH recommends that the User inform LUGH of any problem with authorized resellers and commits to using its best efforts to prevent harmful practices by third parties. The User agrees that LUGH cannot be held jointly liable for the actions of authorized sellers performed in a manner different from that indicated by LUGH. In case of doubt, the User must report the problem to LUGH before purchasing credits.
13.5 LUGH encourages the User to consult the Website before each purchase to verify whether the place of acquisition is an authorized reseller.
14. Interruption of Services
14.1 LUGH reserves the right to periodically interrupt access to the Game in a regularly scheduled manner, with prior notice to Users, in order to perform necessary maintenance.
14.2 LUGH also reserves the right to interrupt access to the Game without prior notice whenever urgent corrective intervention is necessary.
14.3 The User agrees that, in addition to the preventive and/or corrective maintenance scenarios outlined above, access to the Site and the Game may also be interrupted due to Force Majeure, Acts of God, and any other reason beyond LUGH's control and will. LUGH is not responsible for service interruptions, delays, or failures resulting from any causes beyond its control.
15. Update of the Game Security System
15.1 LUGH will use its best technical efforts to perform evaluations and preventive and corrective measures to protect the integrity of its services.
16. Unacceptable Conduct Provided in the Code of Conduct
16.1 To ensure a positive experience for Users in the Game, LUGH will not allow Users to engage in Unacceptable Conduct and, when this occurs, LUGH reserves the right to apply the corresponding punishment according to the Punishment Table and list of Unacceptable Conduct in the Game. In order to maintain the level of loyalty among Game participants, LUGH requests the cooperation of Users in reporting the occurrence of Unacceptable Conduct, which will be subject to Sanctions by LUGH. Check the Unacceptable Conduct on the Website.
16.2 The Unacceptable Conduct and Punishment Table are listed as examples on the Website, and LUGH may adapt or include new ones.
16.3 The User shall fully respect the rules of the Code of Conduct of the Game’s Website and Forum.
16.4 The User declares awareness and agreement with the penalties provided in the Code of Conduct.
16.5 The use of any illegal automated programs, systems, routines, computers or devices with the Game, Service or LUGH websites is strictly prohibited and may result in legal actions according to the laws in force.
17. Rights of LUGH in the Face of Unacceptable Conduct
17.1 LUGH shall have the right to review and remove from the Website any content, messages or other communications that it considers to be the result of Unacceptable Conduct, and it shall be its decision to determine what is considered offensive, illegal, or that may result in the usurpation of rights, harm or threaten the safety of another User.
17.2 In the event of the practice of any Unacceptable Conduct, in addition to applying the corresponding penalties to the User, LUGH may disclose to police, administrative or judicial authorities the registration data of Users who have performed any act that implies violation of the laws of the Federative Republic of Brazil or the rights of interested third parties.
18. Punishment of the User
18.1 Punishment of the User for engaging in Unacceptable Conduct within the Game and the forum may consist of:
18.1.1 A warning to the offender, in view of the Unacceptable Conduct;
18.1.2 Suspension for a determined period of the User Account or Game Account, disabling access to the Game Software;
18.1.3 Extinction of virtual assets (items and special items) that are under the possession of the character, Game Account or User Account at the moment the punishment is applied, regardless of their real or alleged ownership; or,
18.1.4 Cancellation of the Game Account, in cases provided in the Punishment Table in force, applying the provisions of item 19.1.2, letter (a);
18.1.5 Cancellation of the User Account and Game Accounts associated with the User Account in the case of chargeback, or in cases where they are in violation of the rules of conduct published on the Website.
18.2 The punishments applied by LUGH are based on the violation, by the User, of any of the rules provided in this contract, in the rules of conduct of the game and/or the forum.
18.3 Any punishment applied will be communicated by email. LUGH will send notification to the player to the email registered by the User and associated with their User Account in the company's database. Evidence will be sent to the User upon request, which must be made through contact with the Customer Service Center.
19. Contract Termination
19.1 Contract termination with cancellation of the User Account and Game Account before the acquired credits have been finished and/or consumed shall occur in the following hypotheses and conditions:
19.1.1 By consumer withdrawal: when the consumer, at any moment, requests termination of the contract.
19.1.2 By the practice of Unacceptable Conduct: when the consumer violates any Rule of Conduct of the Game and/or the Forum whose punishment results in the suspension of the Game Account, in accordance with the Punishment Table. In the event of suspension of a Game Account, LUGH may terminate related User Accounts and Game Accounts if it is determined that they are also in violation of the Game’s Rules of Conduct.
(a) In the event of cancellation of the User Account resulting from violation of the Rules of Conduct of the Game and/or the Forum contained on the Website by the consumer, there will be no refund of values not yet consumed.
19.2 Credits, characters and/or game items and/or any other virtual elements will not be reimbursed to the consumer upon any termination of this contract, regardless of the reasons that caused the termination of the relationship between the User and LUGH.
20. Termination of Operations
20.1 LUGH reserves the right to terminate the operations of the game Lugh World by governmental or judicial decision that determines its extinction and/or due to force majeure reasons beyond the will and control of LUGH.
20.2 LUGH reserves the right to terminate the operations of the game Lugh World. In this case, LUGH will notify the User in advance 30 days prior and will ensure the User the right to consume remaining credits during the period prior to the termination of the Game operations.
21. Intellectual Property
21.1 The User expressly acknowledges that the Lugh World Software, together with logos, trademarks, insignias, symbols, distinctive signs, documentation and any other materials related to these computer programs, constitute, as the case may be, copyrights, trade secrets and/or property rights of LUGH or its licensors.
Such rights are protected by national and international legislation applicable to intellectual property, copyrights and business and industrial secrets, especially Brazilian Laws 9.609 and 9.610 of 19.02.1998.
Under no circumstances will these assets and rights be transferred to the User, whether as a result of the acquisition of the license of use inherent to the Lugh World Software or due to its use.
21.2 Distribution of the Lugh World Software is the exclusive right of LUGH and its official partners. It is expressly prohibited to the User and to third parties, under penalty of law, to:
sell; lease; rent; lend; assign; donate; reproduce; adapt; translate; provide as guarantee; allow seizure; provide as loan for use; transfer; transmit; allow shared use; make available for access or use by third parties whether online or in any other form; perform or allow decompilation, reengineering, reverse engineering, modification of characteristics, expansion, alteration, merging or incorporation into any other programs or systems; in short, alienate totally or partially, temporarily or permanently, free of charge or for consideration, under any modality, form or title, the Lugh World Software.
22. Responsibility of LUGH
22.1 If the User points out any defect in the computer media containing the installation software and/or its documentation, LUGH will replace the media and/or documentation considered defective.
22.2 The User agrees that LUGH is not responsible for threats, content or defamatory, obscene, offensive or illegal conduct of third parties or any User, including violation of rights such as intellectual property rights.
22.3 LUGH takes all measures to maintain a good level of cordiality and decorum among users within the game environment, and under no circumstances will it be responsible for acts contrary to this policy practiced by users or third parties.
22.4 Limitation of Liability
22.4.1 The User agrees that LUGH will not assume any responsibility for any actions of LUGH or its content providers or other licensors regarding conduct, communication or content of the services.
LUGH shall not be responsible for indirect, incidental, special, punitive, exemplary or consequential damages, including but not limited to loss of profits, business interruption, loss of business information or any other pecuniary damage in connection with services or products offered by LUGH.
The entire liability of LUGH and legal remedies regarding the use of its services and any defective content or software developed by or for LUGH services using a medium chosen by LUGH services will be limited to an amount equal to the total paid by the User for the defective service minus the amount corresponding to the value of the service for the period in which it functioned correctly.
LUGH’s liability to the User for any violation of this contract shall be limited solely to the total amount of GEMA remaining in the User Account.
22.4.2 Considering that some jurisdictions do not allow exclusion or limitation of liability, the liability of LUGH shall be limited to the maximum extent permitted by law.
23. Indemnification
The User agrees to indemnify, defend and hold harmless LUGH and its subsidiaries, affiliates, directors, officers, employees, shareholders, agents, service providers, clients and subcontractors against any damages, claims, demands, costs or expenses (including reasonable legal costs) claimed by third parties due to or in connection with the User’s conduct in the Service, Content, violation of this Agreement or violation of any rights of another User.
LUGH reserves the right to assume the exclusive defense and control of any matter subject to indemnification by the User, which will not exempt the User from their indemnification obligations.
24. Disclaimer of Warranties
You explicitly agree that the service and content are provided “as is” and “as available,” and that you use the service at your own risk and responsibility.
LUGH and all its official partners expressly disclaim warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement of intellectual property or other violations of rights.
LUGH and its partners do not guarantee that:
- the service will meet your requirements;
- the service will be uninterrupted, timely, secure or error-free;
- results obtained from use of the service will be reliable or accurate;
- the quality of products, services, information or materials obtained through the service will meet your expectations.
LUGH does not guarantee that software defects will be corrected or that websites or servers will be free from viruses or harmful components.
You understand that any material downloaded or obtained through the service is done at your own discretion and risk, and that you will be solely responsible for any damage to your computer system or loss of data.
No advice or information obtained from LUGH or its partners, whether oral or written, shall create any warranty not expressly stated in this contract.
25. Medical Precautions
25.1 It is known that a very small percentage of individuals may suffer epileptic seizures when exposed to certain light patterns, flashing lights, certain noises, prolonged reading, sleep deprivation, fatigue, hypoglycemia (low blood sugar), etc.
Exposure to certain patterns in computer or video games may trigger a seizure in these individuals.
If the User or any member of their family has epilepsy, consult a doctor before playing.
25.2 The User must immediately stop playing and consult a doctor if experiencing symptoms such as:
absence seizures, perception distortions, uncontrolled movements of part of the body, sudden fear, nausea, distortions in hearing or vision, loss of consciousness;
26. General Provisions
26.1 This License Agreement, which must be interpreted together with the Rules of Conduct of the Website and Forum, Punishment Table, Account Policy and other documents related to the Game, is the only instrument governing the relationship between LUGH and the User.
This document replaces any previous agreements between LUGH and the User.
LUGH may modify this License Agreement at any time at its sole discretion, and such modification will take effect from its publication on the official Website.
Each time the User agrees to this Agreement, they ratify their broad and unrestricted acceptance of all its terms and conditions and any future modifications.
26.2 If any provision of this License Agreement is considered invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected.
26.3 The failure or delay by any party to exercise any right provided by this Agreement or by law shall be considered mere tolerance and shall not constitute waiver or novation of such rights.
27. Violations
27.1 Please report any violations of the terms of this Agreement to the responsible departments using the support system on the official website.
28. Applicable Law and Jurisdiction
28.1 Any and all controversies or disputes arising from this License Agreement shall be exclusively and definitively resolved by the court of the domicile of the defendant, based on the laws of the Federative Republic of Brazil.
By clicking on the field "ACCEPT", the User or his/her parents/guardians, when applicable, will be expressing broad and definitive ACCEPTANCE of all the terms, clauses and conditions of the Software License Agreement and Game Regulations. For this reason, Lughsoft Informática Ltda recommends that, before expressing agreement, the User, assisted or represented by his/her parents or guardians as the case may be, carefully read the aforementioned document, which follows below:
IMPORTANT: READ CAREFULLY BEFORE PROCEEDING.
This End User License Agreement (“EULA”) is a legal agreement between you (“User”) and Lughsoft Informática Ltda (“LUGH”), which governs the use of the software, services and contents related to the game LUGH WORLD. By installing, copying, accessing or otherwise using the game, you declare that you have read, understood and fully agreed to all the terms and conditions of this EULA, as well as the Privacy Policy and other related documents.
If you do not agree with all the terms, do not install, access or use the game. Use of the software implies total and unrestricted acceptance of this agreement.
If you are under 18 years old, acceptance of this EULA and use of the game must be carried out with the assistance or consent of your parents or legal guardians, as required by applicable law.
LUGH reserves the right to modify this EULA at any time by publishing the updated version on its official website. Continued use of the game after such changes will be considered acceptance of the new conditions.
LUGHSOFT SOFTWARE LICENSE AGREEMENT
I. The Parties
The parties to this Lughsoft Software License Agreement (hereinafter referred to as the “License Agreement”) are:
A. Lughsoft Informática Ltda, a private legal entity, duly registered with the CNPJ/MF under no. 45.359.134/0001-31, headquartered at Avenida República Argentina, nº 357, conjunto 12, Andar SB, Condomínio Edifício Paramount, Bairro Água Verde, Curitiba/PR, Pinheirinho, CEP 80240-210, hereinafter simply referred to as LUGH; and
B. For the purposes of this agreement, the User of the Game (“User”) is the person identified when filling out the registration form and other websites announced by the company. Such data are personal and non-transferable and are presumed true for all legal purposes, with the User being solely and directly responsible for their accuracy.
Through the registration, the User must create a user account (“User Account”) and a password (“Password”), which will be the personal and non-transferable identification of each User Account.
Additionally, the user must choose a username (“Username”) and a password to create a game account (“Game Account”).
Each User Account and associated Game Account is assigned a unique individual identification number by the game service system.
II. General Clauses and Conditions
1. Basic Requirements
1.1 From the moment of adherence to this Agreement, under any title, LUGH shall grant the User, in the best form of law, a non-exclusive and non-transferable license to use the game LUGH WORLD (“Game”) within the Brazilian Territory, for an indefinite period.
1.2 The User must verify that they possess the necessary requirements for access and use of the Game, which are available on the Website.
1.3 The Game Software (“Software”) will be made available to the User by LUGH on the Website. The User acknowledges and agrees that the Software may need to be updated from time to time, at the sole discretion of LUGH.
2. Age Classification
2.1 The Ministry of Justice and Public Security classifies the game as suitable for all ages.
2.2 If the User is under 18 years old, registration of a User Account and adherence to this License Agreement must be carried out with representation or assistance from parents or guardians.
2.3 Registration of a User Account and use of the game LUGH WORLD involves the processing of personal data. If the User is under 18 years old, specific and highlighted consent from at least one parent or legal guardian is mandatory.
2.4 LUGH reserves the right to request, at any time, documents proving that consent was given by the responsible adult. Failure to present the documents will be considered a violation of this contract, resulting in the blocking of the accounts involved until regularization.
2.5 LUGH does not intentionally process personal data of minors under 18 years old and encourages parents and guardians to guide children and adolescents not to share personal data online without supervision.
3. User Account Registration
3.1 The User must register their User Accounts always associated with a valid electronic address (“email”).
3.2 In accordance with clause 21 of this Agreement, the user acknowledges that the User Account is merely a means of accessing the software and that the granted license allows access to virtual items, without transferring ownership of the software (nor the account, characters or virtual items), which remain the property of LUGH and/or its partners.
4. User Identification
4.1 The User may not choose a Username already in use. The User may not choose a Character Name that may be illegal, protected by intellectual property rights, obscene, considered inappropriate by LUGH, already in use, or that violates Brazilian law or third-party rights. If LUGH identifies that the name does not comply, it will apply punishment and procedures according to the game rules and punishment table published on the website.
4.2 The User will only be known and identified in the game through their Character Name(s). Disclosure of the Username or real identity is solely the responsibility of the User.
4.3 In order to ensure the proper functioning of the Game, the User expressly authorizes LUGH to disclose their Character Name on the Website in case of penalties, participation in events, promotions, etc.
4.4 The choice of a Clan name within the game is subject to the same rules and restrictions as clause 4.1.
5. Care with Passwords and Accounts
5.1 The User must keep their Password confidential. If the User believes that their password has been discovered by third parties, they must immediately change it on the Website and contact support.
5.2 The User agrees that the account is individual and that the user is responsible for all acts carried out through their User and Game Accounts, and that LUGH does not protect against unauthorized use of accounts.
5.3 Any incident resulting from disclosure of the Password to third parties — intentional or accidental — is the User’s responsibility. LUGH recommends precautions such as:
- not writing the password on paper or files;
- not using easily decipherable passwords;
- not sharing the password;
- changing the password periodically.
5.4 LUGH is not responsible for personal information disclosed by the User to third parties, including Username and Password, nor for damages resulting from such disclosure.
5.5 The User acknowledges that personal data processing follows the LUGH Privacy Policy, in accordance with Brazilian Law No. 13.709/2018 – General Data Protection Law (LGPD).
6. Of the Information Provided
6.1 It is the responsibility of the User to provide true, accurate and correct information at the time of registration, as well as to keep it updated. This includes a valid email address accessible by the User.
6.2 LUGH reserves the right not to alter the data that proves the ownership of the player's account, namely: the registration name and date of birth. Eventual corrections may be made provided that they do not imply a change in the ownership of the account.
7. Essential Requirements
7.1 The essential requirements for the use of the Game are:
(i) Registration;
(ii) a valid electronic address (“email”);
(iii) a User Account;
(iv) a Game Account;
(v) the use of a compatible installation (hardware and software) with the technical configurations informed by LUGH on the Website;
(vi) installation of the Software on the computer;
(vii) Internet access compatible with the technical configurations informed by LUGH on the Website;
(viii) the unlocking of systems that prevent the User from accessing the Game.
8. Of the Valid Electronic Address (“Email”)
8.1 It is essential for the registration of the User Account and access to the Game itself that the User have a valid electronic address (“email”). LUGH recommends that the User ensure that their email inbox is capable of receiving messages from LUGH.
8.2 The User agrees that LUGH may use the provided email to send information about the Game, general information or any other notifications that may be necessary.
8.3 The User must validate their email through the website to demonstrate that the email associated with the account is correct and that the User has access to it before attempting to obtain credits (“Credits”).
9. User Access to the Internet
9.1 LUGH does not provide Internet access, and the User is responsible for all costs associated with their Internet connection.
10. Access Servers for Lugh World
10.1 To access the Game Software, the User must choose one of the access servers listed in clause 10.2, and may not transfer virtual items, characters and/or experience (“XP”) obtained in the game between servers.
10.2 LUGH reserves the right to modify the conditions and prices for accessing the servers, previously disclosing information and clarifications on the matter.
11. Acquisition of Special Items
11.1 LUGH provides users with special items (“Special Items”) that can be obtained through specific credits (“Credits”).
11.1.1 Special Items marketed may be obtained through a specific type of credit called GEMA.
11.2 GEMA credits will be made available in the User Account indicated by the User at the time of acquisition.
11.3 GEMA credits are linked to the User Account and are transferable between users.
12. Acquisition and Payment of Credits Online
12.1 The User may acquire GEMA through Steam.
12.2 LUGH may also make online credits available on other accredited Internet websites. Accredited resellers are only those listed on the Website.
12.3 The User declares that they are aware that the following are not permitted:
(i) the commercialization of GEMA between users involving money or values from the real world;
(ii) the acquisition of virtual items and/or components of the Game Software outside the conditions established in this contract.
12.3.1 Failure to observe this clause will be considered a violation of this contract and will result in the permanent blocking of the User Accounts of the users involved in the transaction.
12.4 LUGH cannot provide nor be responsible for GEMA credits acquired outside accredited resellers.
12.5 LUGH also offers credits for sale through duly accredited resellers listed on the Website, as described in Clause 13.
12.6 LUGH reserves the right to modify payment methods and authorized credit cards at any time, disclosing such information on the Website.
12.7 Any problem with the payment method chosen by the User must be immediately communicated to LUGH through the Support Center.
12.8 If the User is under 18 years old, the acquisition of credits must be carried out together with and in the presence of parents or guardians.
13. Acquisition of Credits with Prepaid Cards
13.1 The User may obtain credits through prepaid cards sold by accredited resellers listed on the Website. LUGH is not responsible for cards purchased from third parties or non-accredited resellers.
13.2 The User agrees that the card has an expiration date and that once expired it will not be possible to insert credits into the Game Account.
13.3 LUGH warns Users not to obtain cards whose seal has been broken revealing the PIN number.
13.4 LUGH recommends that the User inform LUGH of any problem with authorized resellers and commits to using its best efforts to prevent harmful practices by third parties. The User agrees that LUGH cannot be held jointly liable for the actions of authorized sellers performed in a manner different from that indicated by LUGH. In case of doubt, the User must report the problem to LUGH before purchasing credits.
13.5 LUGH encourages the User to consult the Website before each purchase to verify whether the place of acquisition is an authorized reseller.
14. Interruption of Services
14.1 LUGH reserves the right to periodically interrupt access to the Game in a regularly scheduled manner, with prior notice to Users, in order to perform necessary maintenance.
14.2 LUGH also reserves the right to interrupt access to the Game without prior notice whenever urgent corrective intervention is necessary.
14.3 The User agrees that, in addition to the preventive and/or corrective maintenance scenarios outlined above, access to the Site and the Game may also be interrupted due to Force Majeure, Acts of God, and any other reason beyond LUGH's control and will. LUGH is not responsible for service interruptions, delays, or failures resulting from any causes beyond its control.
15. Update of the Game Security System
15.1 LUGH will use its best technical efforts to perform evaluations and preventive and corrective measures to protect the integrity of its services.
16. Unacceptable Conduct Provided in the Code of Conduct
16.1 To ensure a positive experience for Users in the Game, LUGH will not allow Users to engage in Unacceptable Conduct and, when this occurs, LUGH reserves the right to apply the corresponding punishment according to the Punishment Table and list of Unacceptable Conduct in the Game. In order to maintain the level of loyalty among Game participants, LUGH requests the cooperation of Users in reporting the occurrence of Unacceptable Conduct, which will be subject to Sanctions by LUGH. Check the Unacceptable Conduct on the Website.
16.2 The Unacceptable Conduct and Punishment Table are listed as examples on the Website, and LUGH may adapt or include new ones.
16.3 The User shall fully respect the rules of the Code of Conduct of the Game’s Website and Forum.
16.4 The User declares awareness and agreement with the penalties provided in the Code of Conduct.
16.5 The use of any illegal automated programs, systems, routines, computers or devices with the Game, Service or LUGH websites is strictly prohibited and may result in legal actions according to the laws in force.
17. Rights of LUGH in the Face of Unacceptable Conduct
17.1 LUGH shall have the right to review and remove from the Website any content, messages or other communications that it considers to be the result of Unacceptable Conduct, and it shall be its decision to determine what is considered offensive, illegal, or that may result in the usurpation of rights, harm or threaten the safety of another User.
17.2 In the event of the practice of any Unacceptable Conduct, in addition to applying the corresponding penalties to the User, LUGH may disclose to police, administrative or judicial authorities the registration data of Users who have performed any act that implies violation of the laws of the Federative Republic of Brazil or the rights of interested third parties.
18. Punishment of the User
18.1 Punishment of the User for engaging in Unacceptable Conduct within the Game and the forum may consist of:
18.1.1 A warning to the offender, in view of the Unacceptable Conduct;
18.1.2 Suspension for a determined period of the User Account or Game Account, disabling access to the Game Software;
18.1.3 Extinction of virtual assets (items and special items) that are under the possession of the character, Game Account or User Account at the moment the punishment is applied, regardless of their real or alleged ownership; or,
18.1.4 Cancellation of the Game Account, in cases provided in the Punishment Table in force, applying the provisions of item 19.1.2, letter (a);
18.1.5 Cancellation of the User Account and Game Accounts associated with the User Account in the case of chargeback, or in cases where they are in violation of the rules of conduct published on the Website.
18.2 The punishments applied by LUGH are based on the violation, by the User, of any of the rules provided in this contract, in the rules of conduct of the game and/or the forum.
18.3 Any punishment applied will be communicated by email. LUGH will send notification to the player to the email registered by the User and associated with their User Account in the company's database. Evidence will be sent to the User upon request, which must be made through contact with the Customer Service Center.
19. Contract Termination
19.1 Contract termination with cancellation of the User Account and Game Account before the acquired credits have been finished and/or consumed shall occur in the following hypotheses and conditions:
19.1.1 By consumer withdrawal: when the consumer, at any moment, requests termination of the contract.
19.1.2 By the practice of Unacceptable Conduct: when the consumer violates any Rule of Conduct of the Game and/or the Forum whose punishment results in the suspension of the Game Account, in accordance with the Punishment Table. In the event of suspension of a Game Account, LUGH may terminate related User Accounts and Game Accounts if it is determined that they are also in violation of the Game’s Rules of Conduct.
(a) In the event of cancellation of the User Account resulting from violation of the Rules of Conduct of the Game and/or the Forum contained on the Website by the consumer, there will be no refund of values not yet consumed.
19.2 Credits, characters and/or game items and/or any other virtual elements will not be reimbursed to the consumer upon any termination of this contract, regardless of the reasons that caused the termination of the relationship between the User and LUGH.
20. Termination of Operations
20.1 LUGH reserves the right to terminate the operations of the game Lugh World by governmental or judicial decision that determines its extinction and/or due to force majeure reasons beyond the will and control of LUGH.
20.2 LUGH reserves the right to terminate the operations of the game Lugh World. In this case, LUGH will notify the User in advance 30 days prior and will ensure the User the right to consume remaining credits during the period prior to the termination of the Game operations.
21. Intellectual Property
21.1 The User expressly acknowledges that the Lugh World Software, together with logos, trademarks, insignias, symbols, distinctive signs, documentation and any other materials related to these computer programs, constitute, as the case may be, copyrights, trade secrets and/or property rights of LUGH or its licensors.
Such rights are protected by national and international legislation applicable to intellectual property, copyrights and business and industrial secrets, especially Brazilian Laws 9.609 and 9.610 of 19.02.1998.
Under no circumstances will these assets and rights be transferred to the User, whether as a result of the acquisition of the license of use inherent to the Lugh World Software or due to its use.
21.2 Distribution of the Lugh World Software is the exclusive right of LUGH and its official partners. It is expressly prohibited to the User and to third parties, under penalty of law, to:
sell; lease; rent; lend; assign; donate; reproduce; adapt; translate; provide as guarantee; allow seizure; provide as loan for use; transfer; transmit; allow shared use; make available for access or use by third parties whether online or in any other form; perform or allow decompilation, reengineering, reverse engineering, modification of characteristics, expansion, alteration, merging or incorporation into any other programs or systems; in short, alienate totally or partially, temporarily or permanently, free of charge or for consideration, under any modality, form or title, the Lugh World Software.
22. Responsibility of LUGH
22.1 If the User points out any defect in the computer media containing the installation software and/or its documentation, LUGH will replace the media and/or documentation considered defective.
22.2 The User agrees that LUGH is not responsible for threats, content or defamatory, obscene, offensive or illegal conduct of third parties or any User, including violation of rights such as intellectual property rights.
22.3 LUGH takes all measures to maintain a good level of cordiality and decorum among users within the game environment, and under no circumstances will it be responsible for acts contrary to this policy practiced by users or third parties.
22.4 Limitation of Liability
22.4.1 The User agrees that LUGH will not assume any responsibility for any actions of LUGH or its content providers or other licensors regarding conduct, communication or content of the services.
LUGH shall not be responsible for indirect, incidental, special, punitive, exemplary or consequential damages, including but not limited to loss of profits, business interruption, loss of business information or any other pecuniary damage in connection with services or products offered by LUGH.
The entire liability of LUGH and legal remedies regarding the use of its services and any defective content or software developed by or for LUGH services using a medium chosen by LUGH services will be limited to an amount equal to the total paid by the User for the defective service minus the amount corresponding to the value of the service for the period in which it functioned correctly.
LUGH’s liability to the User for any violation of this contract shall be limited solely to the total amount of GEMA remaining in the User Account.
22.4.2 Considering that some jurisdictions do not allow exclusion or limitation of liability, the liability of LUGH shall be limited to the maximum extent permitted by law.
23. Indemnification
The User agrees to indemnify, defend and hold harmless LUGH and its subsidiaries, affiliates, directors, officers, employees, shareholders, agents, service providers, clients and subcontractors against any damages, claims, demands, costs or expenses (including reasonable legal costs) claimed by third parties due to or in connection with the User’s conduct in the Service, Content, violation of this Agreement or violation of any rights of another User.
LUGH reserves the right to assume the exclusive defense and control of any matter subject to indemnification by the User, which will not exempt the User from their indemnification obligations.
24. Disclaimer of Warranties
You explicitly agree that the service and content are provided “as is” and “as available,” and that you use the service at your own risk and responsibility.
LUGH and all its official partners expressly disclaim warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement of intellectual property or other violations of rights.
LUGH and its partners do not guarantee that:
- the service will meet your requirements;
- the service will be uninterrupted, timely, secure or error-free;
- results obtained from use of the service will be reliable or accurate;
- the quality of products, services, information or materials obtained through the service will meet your expectations.
LUGH does not guarantee that software defects will be corrected or that websites or servers will be free from viruses or harmful components.
You understand that any material downloaded or obtained through the service is done at your own discretion and risk, and that you will be solely responsible for any damage to your computer system or loss of data.
No advice or information obtained from LUGH or its partners, whether oral or written, shall create any warranty not expressly stated in this contract.
25. Medical Precautions
25.1 It is known that a very small percentage of individuals may suffer epileptic seizures when exposed to certain light patterns, flashing lights, certain noises, prolonged reading, sleep deprivation, fatigue, hypoglycemia (low blood sugar), etc.
Exposure to certain patterns in computer or video games may trigger a seizure in these individuals.
If the User or any member of their family has epilepsy, consult a doctor before playing.
25.2 The User must immediately stop playing and consult a doctor if experiencing symptoms such as:
absence seizures, perception distortions, uncontrolled movements of part of the body, sudden fear, nausea, distortions in hearing or vision, loss of consciousness;
26. General Provisions
26.1 This License Agreement, which must be interpreted together with the Rules of Conduct of the Website and Forum, Punishment Table, Account Policy and other documents related to the Game, is the only instrument governing the relationship between LUGH and the User.
This document replaces any previous agreements between LUGH and the User.
LUGH may modify this License Agreement at any time at its sole discretion, and such modification will take effect from its publication on the official Website.
Each time the User agrees to this Agreement, they ratify their broad and unrestricted acceptance of all its terms and conditions and any future modifications.
26.2 If any provision of this License Agreement is considered invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected.
26.3 The failure or delay by any party to exercise any right provided by this Agreement or by law shall be considered mere tolerance and shall not constitute waiver or novation of such rights.
27. Violations
27.1 Please report any violations of the terms of this Agreement to the responsible departments using the support system on the official website.
28. Applicable Law and Jurisdiction
28.1 Any and all controversies or disputes arising from this License Agreement shall be exclusively and definitively resolved by the court of the domicile of the defendant, based on the laws of the Federative Republic of Brazil.