1. Limited License
2. Amendments, Updates, and Patches
3. Prohibited Uses
4. Accessing the Game and Services
5. Ownership
6. Player-Created Content
7. Disclaimers
8. Limitation of Liability; Indemnification
9. Period and Termination
10. Transfer of Terms and Conditions
11. Grievance Handling and Dispute Resolution; Arbitration Agreement
12. Inadequacy of damages
13. Governing Law and Disputes
14. Class Action Waiver
15. Copyright Notice
16. Refund Policy
17. Other policies
18. Miscellaneous
19. Exceptions to Game Services Provided for Test Purposes
1. Limited License
Subject to your agreement and compliance with these Terms, the Company and, as applicable, its licensors grant to you a limited, non-exclusive, revocable, non-transferable, non-sublicensable right to download, install and use one (1) copy of the Game on one (1) computer, console, or similar device now known or hereafter devised (each, a “Device”) at any given time solely for your personal use (the “License”). Subject to Section 3(e) (consent to account transfer), the License shall be non-transferrable. All rights not specifically granted under this License are hereby reserved by the Company and, as applicable, by its licensors. The Game is licensed to you, not sold. This License does not give you any title or ownership in the Game and should not be construed as a sale or transfer of any intellectual property or other rights to the Game. The License shall terminate automatically if you fail to comply with these Terms. In such event, you must uninstall all copies of the Game and the Game Software. You may also terminate the License at any time by uninstalling the Game Software from your Devices (including any archival copies).
Subject to your agreement and compliance with these Terms and any limitations set by the respective platform from which You are accessing the Game, the Company and, as applicable, its licensors also grant to you a limited, non-exclusive, revocable, non-transferable, non-sublicensable right to: (i) create live or recorded gameplay videos that leverage assets from the Game, such as images, video, sound effects, recordings, and in-game music (“Gameplay Videos”); and (ii) distribute such Gameplay Videos on websites that permit others to view such Gameplay Videos without any charge of any kind. For the avoidance of doubt, you may not license or sublicense your Gameplay Video to anyone else for a fee or any other commercial use without first receiving our written authorization to do so. You may not include in any Gameplay Video (nor anywhere linked near or on the same webpage as the Video) any content that is prohibited by us in these Terms or the Rules of Conduct. Any Gameplay Video must include the following prominent disclaimer either at the beginning of the Video or, if live-streaming, near the Video in a visible font: “This video is subject to the Game’s Terms of Service and was not endorsed or sponsored by KRAFTON, Inc.” We may terminate the limited license granted to you to create, distribute or otherwise make available a Gameplay Video for any reason (or for no reason at all) without notice or liability to you.
2. Amendments, Updates, and Patches
a) These Terms can be found at any time on the Game’s official website.
b) The Company may change or update these Terms in its sole discretion, and at any time, to the extent consistent with applicable laws and regulations.
c) Material changes to these Terms will be brought to your attention as Company may determine in its sole discretion. If any such future changes to these Terms are unacceptable to you or cause you to no longer be in compliance with these Terms, you may terminate these Terms in accordance with Section 9 (Period and Termination) below and you will no longer be able to use, as applicable, the Game, the Documentation or Services. You are otherwise responsible for checking this page regularly to make note of any changes. Your continued use of the Game, the Documentation or Services after we have posted updated Terms means that you agree to the changes and updates to these Terms.
d) Company may provide updates, patches and other modifications to the Game that must be installed for the User to continue to play the Game properly or at all. Company may, as applicable, update, patch or modify the Game remotely and access the Game Software residing on your machine for such purpose, and you hereby grant to Company the right to deploy and apply such patches, updates and modifications. All provisions of these Terms that refer to the Game shall also include all such patches, updates and modifications.
e) Company may upgrade, change, or terminate the Game, Game Software, the Documentation or Service, or it may discontinue offering any or all without further notice to you.
3. Prohibited Uses
Company provides the Game, the Documentation and the Service to Users only for personal, non-commercial and entertainment purposes, as limited by these Terms. You agree not to violate any of these Terms. Violation of any portion of these Terms may lead to temporary or permanent suspension of your Account that you create with us in relation to the Game, the Documentation and the Service, if applicable, or your access to the Game, the Documentation or Services. Violation of any portion of these Terms may, in some instances, require an investigation by the Company (although Company is not obligated to do so or to monitor access to or use of the Game, the Documentation or Services), in accordance with these Terms. You agree to only use the Game, the Documentation and the Services, or any part of them, in a manner that is consistent with these Terms and you SHALL NOT, AND NOT ATTEMPT TO:
a) without written permission from Company, use, advertise or exploit in any manner the Game, the Documentation or the Services (in each case in whole or in part) for non-personal, commercial purposes;
b) use the Game, the Documentation or Services in connection with unauthorized software, applications, services, or Devices. Such use may be illegal, voids any warranty, and is a breach of these Terms;
c) without a separate, additional license from Company, use the Game or permit the use of the Game on more than one Device;
d) use the Game, or permit use of the Game, in a network, multi-user arrangement or remote access arrangement, including any online use, except as otherwise allowed through normal operation of the Game (as it is intended to be played) or explicitly permitted by Company in writing;
e) make copies of the Game, the Documentation or the Services (in each case in whole or in part);
f) sell, rent, lease, license, distribute, upload to any Internet server or other website, or otherwise transfer any portion or copies of the Game, the Documentation or Services without the express prior written consent of Company which may involve the payment of a fee (for the Account and, separately, any digital assets); or attempt to access or search the Game, the Documentation or Services or download content from the Game, the Documentation or Services using any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools, or similar) other than software provided by Company or other generally available third-party web browsers.
g) reverse engineer, derive source code, modify, decompile, disassemble, or create derivative works of the Game, the Documentation or Services (in each case in whole or in part) or infringe any patent, trademark, copyright or other proprietary rights, except as applicable law expressly permits, in which case any and all lawful modifications, adaptations, improvements, etc., and all copyrights therein, shall be deemed assigned to, and shall belong to, vest in and be the exclusive property of Company or, as applicable, its licensors on creation, in any event, and all moral rights (these include the right to be credited as the author of a work and the right to object to derogatory treatment of a work) therein shall be deemed waived (which means you will not be able to enforce your moral rights);
h) remove, disable, avoid, impair, descramble, or circumvent any security protections or any technical measures that control access to the Game, the Documentation or Services, or attempt to probe, scan, or test the vulnerability of any Company system or network or breach any security or authentication measures;
i) upload, modify, share, display or publish any information that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any Device resource;
j) remove, modify, deface or circumvent any proprietary notices or labels contained on or within the Game, the Documentation or Services;
k) export or re-export the Game or Services or any copy or adaptation of the Game, the Documentation or the Service in violation of any applicable laws or regulations;
l) create data or executable programs that mimic the data or functionality in the Game, the Documentation or Services;
m) steal or publish information belonging to others (including but not limited to personal information or personal data, non-personal information, or payment information) without requisite consent or a license;
n) impersonate any person, including Company, our affiliates, our licensors, our designated partners, our designated representatives, or our employees;
o) harm the reputation of Company, our affiliates, our service providers or licensors, or the reputation of the Game, the Documentation or the Services;
p) post, link to, advertise, promote, or transmit anything relating to the Game, the Documentation or the Services in any form or through any media that is illegal, invasive of privacy, harmful, threatening, abusive, blasphemous, harassing, tortious, disparaging, defamatory, vulgar, sexually explicit, pornographic, pedophilic, libelous, obscene, hateful, racially or ethnically offensive, or relating to or encouraging money laundering or gambling, or upload, modify, share, display or publish any information that is harmful to minors;
q) take advantage of the Company or others by exploiting, deceiving or misleading others in any way (as determined in our sole discretion);
r) use the Game, the Documentation or Services (in each case in whole or in part) in a manner that is related to illegal activities or any action that negatively impacts the provision, delivery or support of the Game, the Documentation or Services;
s) exploit errors and bugs found while playing the Game, the Documentation or using the Services;
t) violate any applicable law, rule, or regulation in connection with your access or use of the Game, the Documentation or Services;
u) access or use the Game, the Documentation or Services for any purpose that is beyond the scope of the Game’s, the Documentation’s or the Services’ intended use (in Company’s sole judgment), such as tampering with, or using non-public areas of the Game, the Documentation or Services, the computer systems of Company or its providers, or the technical delivery systems of Company and its providers;
v) use, develop, advertise, trade, or distribute unauthorized programs, including but not limited to any programs that intercept communications in the Game between a game and a game server or between a Service and its server, or any unauthorized third-party programs or Devices that may affect the Game or normal game play or access to the Services (including but not limited to hacks, cheats, helpers, bots, scripts, trainers, automatic programs, automatic mouse, mouse with macro function, programs that collect or modify game data by reading the game memory, etc.).
w) disrespect or use offensive words, symbols, or other communication (determined by context and in Company’s sole discretion) towards others, including based on their race, gender, nationality or otherwise;
x) create nicknames that are offensive or provoke negative imagery;
y) manipulate the results of the Game in an unfair way or otherwise access or use the Game or Services in a manner that confers an unfair advantage or disadvantage to any player including yourself;
z) use someone else’s Account (or any other platform account) to access the Game, the Documentation or Services;
(aa) use IP proxying or other methods to disguise the location of your use or Device, whether to circumvent geographical restrictions on the use of the Game, the Documentation or Services or for any other purpose or in a way that violates these Terms;
(ab) use, display, mirror, or frame without our express written consent the Game or Services or any individual element within the Game, the Documentation or Services, the name or any trademark, logo or other proprietary information of Company, our affiliates, our service providers or licensors; or
(ac) encourage or enable any other individual to do any of the foregoing.
Any action which is not defined in these Terms that negatively impacts the delivery of the Game, the Documentation or Services, or that negatively affects other players, may be subject to warning and penalty, including termination of the License granted to you herein.
Furthermore, you agree that you shall abide by any safety information, security instructions, required updates, or any other relevant notices contained on the Game’s official website, in the Game’s manual, or otherwise associated with the Game, the Documentation or Services.
4. Accessing the Game and Services
The accessibility of the Game, the Documentation and Services may be subject to the Company shutting them down, in whole or in part, for any period the Company deems appropriate to enable the update or technical maintenance of the Game, the Documentation or Services, or any other action that the Company determines in its sole discretion. The availability of the Game, the Documentation and Services may also be subject to your geographic location. The Company may make amendments to the Game, the Documentation and Services or restrict access (including cancellation, termination, modification or suspension of a User’s Account or License) by all or specific Users without notice and in its sole discretion.
5. Ownership
The License confers to you no title or ownership in the Game, including any in-game items, the Documentation, or Services, and it should not be construed as a sale of any rights in the Game, the Documentation or Services.
You agree and acknowledge that all rights, title, and interest, including intellectual property rights in and connected with the Game, the Documentation and the Services and any and all copies thereof (including but not limited to any derivative works, titles, computer code, themes, objects, characters, character names, stories, dialogs, catch phrases, locations, concepts, artwork, graphics, animation, sounds, musical compositions, audio-visual effects, text, screen displays, methods of operation, moral rights, “applets” incorporated into the Game, and any related documentation) (the “Game IP”), are owned by Company or, as applicable, its licensors. We do not provide you with any interest in the Game IP and you hereby agree that you do not, and will not, claim any ownership rights in the Game IP. Except as expressly authorized by us in writing, you may not create works based on the Game IP or modify, distribute, or transmit the Game IP. If you do not abide by the requirements of this section, we shall own all right, title, and interest in any works created, adapted, distributed, or transmitted via the Game, the Documentation or Services, or, in the alternative, have an unlimited license thereto.
6. Player-Created Content
1) Company or, as applicable, its licensors own all rights, title and interest, including all intellectual property rights, in and to any content you, as a User, submit to Company via the Game or the Services (“Player-Created Content”). To the extent that full title, rights or interests to Player-Created Content does not automatically vest in Company or, as applicable, its licensors for any reason (for example there may specific laws in your territory which impact these rights being automatically vested in Company or, as applicable, its licensors), you hereby legally transfer, assign and convey all rights, title and interest (including all intellectual property rights) in Player-Created Content to Company. If rights, title or interest in and to Player-Created Content cannot be legally assigned, transferred or conveyed to the Company, whether in whole or in part, you hereby grant to Company a free, perpetual, worldwide, irrevocable, transferable, sublicensable right to use the Player-Created Content (including to modify, adapt, use, reproduce, license, publish, broadcast, perform, sell, translate, create derivative works from and distribute any Player-Created Content) for any purpose, commercial or otherwise, in any format existing now or in the future. You also agree to waive any right to claim that Company’s or Company’s sublicensee’s use of Player-Created Content violates or infringes any of your rights, including but not limited to moral rights, rights of privacy, rights to publicity, proprietary or other rights, or rights to any credits for the material or ideas set forth therein.
The Company or, as applicable, its licensors have ownership rights and intellectual property rights to the Game, the Documentation and Services.
- All Player-Created Content must acknowledge and display the appropriate copyright and trademarks. Using third-party intellectual property without a license or permission is not permitted.
- All Player-Created Content must not contain (or link to) other sources or advertisements containing any hacks, exploits, virtual currency farming, illegal activities, content that would conflict with the Game’s ratings, if applicable, or any other inappropriate content as determined by Company.
- The Company does not commit to any monitoring or supervision of Player-Created Content. However, there may be situations in which the Company does need to monitor, screen, edit, block or remove any Player-Created Content, in whole or in part, sent through or appearing in the Game or through the Services (for example, if the Company considers the Player-Created Content may be in breach of these Terms, may cause harm, or if otherwise required to by law).
By making Player-Created Content, you agree to these Terms, the Rules of Conduct, and Company’s Privacy Policy. Furthermore, you agree to indemnify Company from any legal claims or fees that arise in relation to your Player-Created Content.
The Game is protected by the copyright laws of the United States, international copyright treaties and conventions, United States and common law trademark laws, and other relevant laws. All rights are reserved worldwide. The Game contains certain materials licensed by Company from others, and Company and, as applicable, its licensors may protect their rights in the event of any violation of these Terms.
2) The Company and, as applicable, its licensors have the ownership, licensing rights and all other rights to all content related to the Game. You have the limited right to use in-game data (items, skins, etc.) or similar content in the Game, solely in accordance with Terms and the Rules of Conduct. However, you do not own the copyrights and other rights in the in-game data you possess. You are not allowed to transfer, sell, donate, or attempt to trade in virtual property outside of the Game absent written approval from the Company.
7. Disclaimers
Save as set out in Section 8 (Limitation of Liability; Indemnification) below, the Company and, as applicable, its licensors are not responsible for:
a) any interruption of the Game or Services, use of the Game, the Documentation or Services, or termination of an Account or an applicable platform account due to any action or fault of the User or failure of the User’s Device (as applicable);
b) any action of a telecommunications provider to cease or fail to provide the telecommunication service;
c) any unavoidable reasons that cause the Game or Services to fail, such as maintenance, replacement, regular inspection, construction, etc., save with respect to intentional or material negligence of the Company;
d) any problems caused by the User’s Device or problems related to the network environment;
e) the information, data, facts, reliability, accuracy, quality etc. of any content posted or transmitted by the User or a third party in the Game or Services or on the official website of the Company or Game;
f) your interactions with other Users or third parties when using the Game, the Documentation or Services (we may, at our sole discretion, attempt to mediate disputes between Users, but we are not obliged to become involved or become responsible in any way with such disputes.);
g) anything which is the responsibility of a third party (unless they are under the direction and control of the Company);
h) any loss involved when making selections or using the Game, the Documentation or Services, particularly when Users fail to receive the results they expect of the Game;
i) any loss of the User’s in-Game assets (such as in-Game items or downloadable content); or
j) circumstances in which the Company limits the Users’ use of Game or Services in accordance with the relevant laws or government policies.
Save as set out in Section 8 (Limitation of Liability; Indemnification) below, Company and, as applicable, its licensors do not make any promises regarding your use of the Game, the Documentation and Service. The Game, the Documentation and Services are provided “as is” and “as available,” without warranty of any kind (including any implied warranty of merchantability, non-infringement, quiet enjoyment, fitness for a particular purpose, or any warranties arising out of course of dealing, course of performance, or usage of trade), to the maximum extent permitted by law. You acknowledge that use of the Game, the Documentation and Services is at your sole risk. Company and, as applicable, its licensors do not make any promises that you will be able to enjoy continuous, error-free, secure or virus-free operation of the Game, the Documentation, Services or your Account.
Please note that some jurisdictions do not allow the above warranty limitations, so these limitations depend on where you live and may not apply to you.
The Game or Services may allow you to access third-party websites or services, and we provide access only as a convenience and are not responsible for any content, products, or services available through these websites or resources. You acknowledge sole responsibility for, and assume all risks arising from, your use of any such third-party websites or services.
8. Limitation of Liability; Indemnification
The Company, its affiliates and subsidiaries, and, as applicable, its and their licensors will not be responsible for any damage or loss caused to you where such damage or loss is not reasonably foreseeable to you and us when you use the Game, the Documentation or Services, including where the damage or loss results from our breach of these Terms.
The Game, the Documentation or Services may be changed or suspended temporarily and without notice for any reason, including where we decide to end the Game, the Documentation or Service (in whole or in part), in the case of system failure, maintenance or repair, or for reasons beyond our reasonable control. Except as set out elsewhere in these Terms, we and our affiliates and subsidiaries will not be liable to you or to any other person in the event that all or part of the Game, the Documentation or Services are unavailable, discontinued, modified or changed in any way.
The Company, its affiliates and subsidiaries, and, as applicable, its and their licensors do not accept any responsibility for:
a) any damage or loss caused to you where you are not entering into these Terms as a consumer;
b) any failure, suspension or termination of access to the Game, the Documentation or Services or any content in connection with or arising out of a force majeure event. In these Terms, a "force majeure" event shall include, without limitation, strikes, lock-outs or other industrial disputes, nuclear accident or acts of God, war or terrorist activity, riot, civil commotion, malicious damage, compliance with any law or government order, rule regulation or direction, accident or breakdown of plant or machinery, fire, flood, storm or default of suppliers, and where they are beyond our reasonable control, any other acts, events, omissions or accidents; or
c) any claims brought against you by a third party except as stated in these Terms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS AFFILIATES AND SUBSIDIARIES, AND, AS APPLICABLE, ITS AND THEIR LICENSORS, WILL NOT BE LIABLE IN ANY WAY FOR ANY: (i) LOSS OF PROFITS; (ii) LOST REVENUE; (iii) LOST SAVINGS; (iv) LOSS OR EXPOSURE OF DATA; OR (v) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE GAME, THE DOCUMENTATION OR THE SERVICES, EVEN IN THE EVENT OF OUR FAULT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, INDEMNITY, BREACH OF CONTRACT, BREACH OF WARRANTY, OR OTHERWISE AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL THE LIABILITY OF THE COMPANY, ITS AFFILIATES AND SUBSIDIARIES, AND, AS APPLICABLE, ITS AND THEIR LICENSORS, ARISING UNDER, RELATING OR IN CONNECTION WITH THESE TERMS OR THE GAME, THE DOCUMENTATION OR SERVICES, INCLUDING ANY LIABILITY FOR DIRECT OR INDIRECT DAMAGES, LOSSES OR INJURIES, EXCEED FIFTY U.S. DOLLARS ($50). THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY TO THE FULLEST EXTENT PERMISSIBLE AT LAW.
You agree that you will compensate (in legal terms this is often referred to as indemnifying) the Company, its partners, affiliates, subsidiaries, contractors, licensors, officers, directors, employees (the “Indemnified Parties”), and will defend, protect, indemnify and hold harmless the Indemnified Parties from any claims, lawsuits, damages, losses, liabilities and expenses (including reasonable legal and attorneys’ fees) arising directly or indirectly out of or in conjunction with your acts or omissions including: (A) use, or misuse of the Game, the Documentation or Services; and (B) your breach of any of the provisions of these Terms. Company reserves the right to assume exclusive defense and control over all matters subject to indemnification by you.
9. Period and Termination
These Terms are effective unless and until terminated by either you or Company. Company or the User may terminate the License or the User’s access to the Game, the Documentation or Services at any time, for any reason or no reason at all, without prior notice. Termination by Company will go into effect immediately upon the termination or deletion of your Account. This Agreement, and any license granted by Company to you, is terminated immediately when you delete the Game Software. Except as required by applicable laws or permitted by our Refund Policy, Company will not issue a refund for purchase of the Game or any downloadable content or any other items lost due to such termination, whether voluntary or involuntary, and you also acknowledge that Company is not liable to provide a refund for any reason, even if you terminate the Terms. You are fully responsible for any problem that may occur due to inaccurate information you provided when registering an Account, and you also acknowledge that Company reserves the right to terminate your Account if the information you provided is inaccurate.
Sections 2 (Amendments, Updates, and Patches), 3 (Prohibited Uses), 5 (Ownership), 6 (Player-Created Content), 7 (Disclaimers), 8 (Limitation of Liability; Indemnification), 9 (Period and Termination), 11 (Grievance Handling and Dispute Resolution; Arbitration Agreement), 12 (Inadequacy of Damages) 13 (Governing Law and Disputes), 14 (Class Action Waiver) 16 (Refund Policy) 17 (Other Policies) and 18 (Miscellaneous) shall survive any termination of these Terms.
10. Transfer of Terms and Conditions
Transfer of the License to access and use the Game can only occur as set out in these Terms.
11. Grievance Handling and Dispute Resolution; Arbitration Agreement
a) If a dispute arises between you and Company, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. Before taking any formal action, you agree to first contact us in writing and provide a description of your dispute, all relevant documents, and your proposed resolution. If we are unable to resolve your dispute within thirty (30) days of your notice to us, you agree to submit your dispute to binding arbitration or small claims court as set forth in this Section. Please forward your dispute to: KRAFTON, Inc., Attn. Legal Department, 28~35F, 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea.
b) Subject to subsection (a) above, (i) if you live in the United States any disputes arising out of or in connection with this Agreement shall be determined by arbitration in San Ramon, California. The arbitration shall be administered by JAMS (or any like organization successor thereto). The arbitrator shall follow any applicable federal law and California state law in rendering an award. (ii) If you live in the European Economic Area or the United Kingdom, this Agreement is to be governed by and construed in accordance with the laws of the Netherlands, and any disputes arising out of or in connection with this Agreement shall be finally settled by arbitration by the International Chamber of Commerce (“ICC”), which rules are deemed to be incorporated by reference in this clause. The legal place of arbitral proceedings shall be Amsterdam, The Netherlands. The language to be used in the arbitral proceedings shall be English. (iii) If you live anywhere else, you and Company agree that any disputes arising out of or in connection with this Agreement shall be finally settled by arbitration by the Korean Commercial Arbitration Board, in accordance with the International Arbitration Rules of the Korean Commercial Arbitration Board. The number of arbitrators shall be one. The seat, or legal place, of arbitral proceedings shall be Seoul, the Republic of Korea. The language to be used in the arbitral proceedings shall be English. Regardless where you live in (i)-(iii) above, in any action or suit to enforce any right or remedy under this Agreement, to interpret any provisions of this Agreement, or to settle a dispute between the parties hereto, the prevailing party will be entitled to recover its costs, including reasonable attorneys’ fees and expenses. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU HEREBY WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would otherwise have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. If a dispute arises between Company and the User, Company shall faithfully demonstrate the measures taken in respect of the User, including any restrictions of usage, and will comply with result of any arbitration decision.
c) The Company has the sole discretion on whether to, and to what extent to, but no obligation to, enforce any rights of Company or take any actions as stated in these Terms.
d) This agreement to arbitrate disputes is intended to encompass all disputes or claims arising out of your relationship with Company, including our respective subsidiaries, affiliates, predecessors in interest, successors, licensors, and assigns, arising out of or relating to the Game, the Documentation or Services (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory).
12. Inadequacy of damages
Without prejudice to any other rights or remedies that Company may have, you acknowledge and agree that compensation by way of damages alone would not be an adequate remedy for any breach of these Terms by you, because Company would suffer irreparable losses if you breach these Terms. Accordingly, you agree that Company and, as applicable, its licensors shall be entitled to the remedies of an injunction, specific performance or any other equitable remedy, in addition to any other remedies available to it under the applicable law. For the avoidance of doubt, Company and, as applicable, its licensors shall be entitled to an injunction, specific performance or any other equitable remedy without bond, other security or proof of losses.
13. Governing Law and Disputes
If a dispute arises between you and Company, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. (i) If you live in the United States, these Terms shall be interpreted and governed by the laws of the State of California, the courts of the State of California shall have exclusive jurisdiction for all purposes regarding this Agreement, and venue of any action brought hereunder shall be exclusively in the County of Contra Costa. (ii) If you live in the European Economic Area or the United Kingdom, these Terms shall be interpreted and governed by the laws of the Netherlands. (iii) If you live anywhere else, these Terms shall be interpreted and governed by the laws of the Republic of Korea and all lawsuits related to these Terms are subject to the jurisdiction of the courts in Korea pursuant to relevant laws such as the Code of Civil Procedure. Other laws may apply if you use the Game outside of these locations. In such event, the applicable local laws shall only affect these Terms to the extent required by the applicable jurisdiction, and these Terms shall be construed as to make their terms and conditions as effective as possible. You must comply with all local laws to the extent that local law applies.
14. Class Action Waiver
Consistent with the foregoing arbitration agreement, you agree not to participate in, including but not limited to, a class or representative action, private attorney general action, or collective arbitration related to the Game, the Documentation or Services or these Terms. You also agree not to seek to combine any action or arbitration related to the Game, the Documentation or Services or these Terms with any other action or arbitration without the consent of all parties to these Terms and all other actions or arbitrations.
15. Copyright Notice
If you think any materials from Company or Company-branded websites infringe your copyright-protected work under the copyright law, you may provide an infringement notice to Company’s designated agent as set forth below. Also, to ensure your notice is effective, you must include the following information:
a) Sufficient details to enable us to identify the work claimed to be infringed;
b) Your contact information, including your address and email address;
c) A statement that you have a good faith belief that the disputed work is not authorized by the copyright owner, its agent, or the law;
d) A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of an exclusive right in the work that is allegedly infringed; and
e) Your physical or electronic signature;
The contact information of Company’s designated agent is as follows:
KRAFTON, Inc. 
Attn: Legal Affair Department Agent
28~35F, 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea
Email: Blindspot_cs@krafton.com
16. Refund Policy
Except as set forth herein, all sales for paid content related to the Game, the Documentation or Services including in-Game items are final, and Company is not obligated to issue any refunds for sales of paid content except as required by applicable laws or as permitted by a third-party platform’s refund policy. Requests for refunds for any paid content must be made directly to the third-party platform as prescribed in the third-party’s refund policy. If requested by the third-party, Company will review and process a User’s request for refund consistent with any applicable laws and the third-party’s refund policy. In case of termination due to your breach of these Terms or the Rules of Conduct, you are not entitled to any refund.
17. Other policies
a) Company may use the Privacy Policy, Rules of Conduct and other policies to cover specific details that are not covered in these Terms in order to protect User interests and maintain order in the Game, the Documentation and Services.
b) By agreeing to these Terms, you also agree to be bound by the terms and conditions set out in the Rules of Conduct.
c) Violation of the Rules of Conduct can result in termination of the License granted to you, your Account, or access to the Game, the Documentation or Services.
d) You must be age of majority (i.e., the age at which you can provide consent under the laws of your territory) to play the Game. If you are under the age of majority where you live, you and your parent or guardian must review and agree to these Terms together.
18. Miscellaneous
These Terms constitute the entire understanding and agreement between Company and you with respect to the Game, the Documentation and Services and supersede all prior and contemporaneous agreements or understandings, inducements or conditions, express or implied, written or oral, between Company and you regarding the Game, the Documentation and Services. If any provision of these Terms is held to be unenforceable for any reason, such provision shall be amended only to the extent necessary to make it enforceable, and the remaining provisions of these Terms shall remain in full force and effect. Company’s failure to enforce any of the rights or provisions hereof shall not be construed to be a waiver of such right or provision. Any waiver of such right or provision will be effective only by a writing signed by Company. If you have any questions concerning these Terms or the License contained herein, you may contact Company at Blindspot_cs@krafton.com or 28~35F, 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea, Attn. Legal Department.
This Terms of Service has been translated into other languages for the convenience of the players. In case of any discrepancies between the English version and the other versions, the English version shall prevail. However, Korean Terms of Service shall prevail for Korean players.
19. Exceptions to Game Services Provided for Test Purposes
1. The Company can provide the User with game services (“OBT”) for a set period for purposes such as stability testing.
2. On conclusion of OBT, the Company can delete game data, including but not limited to achievements, ranks, levels, and in-game currency. The Company shall not be liable for any compensation whatsoever, including restoration and recompense.
3. The Company can terminate OBT at any time at its discretion without prior notice to the User.
4. The User shall treat all media that contains information obtained in the course of a test or any other miscellaneous information of economic value, including but not limited to the Company’s market information, management information, sales information, and product/service/technology information (“trade secrets”), with the utmost care and attention in terms of use and storage. Said media and information shall be kept safe from unauthorized copying, damage, loss, and alteration, and shall not be disclosed to or shared with any third party without the Company’s prior written consent.
5. The User shall not use or distribute without the Company’s approval any of the Company’s various materials or intellectual and physical property, trade secrets included.
6. The User shall exercise the utmost care and attention in safekeeping information assets supplied by the Company, including documents, photographs, electronic files, storage media, and computer equipment, from unauthorized alteration, copying, damage, and loss.
7. The User shall not store storage media in any unauthorized location other than a test location that is indicated by the Company, or deliver storage media to any third party.
8. The User shall adhere to the security policies and guidelines indicated by the Company.
9. The User shall acknowledge that the upcoming test in question is a test of new game services, and that any leaking of trade secrets, including service concepts, build files, source code, and copyrighted images, before the official release can cause the Company grave damage. The User, where they are found to have leaked a trade secret intentionally or by negligence, or to have been in violation of these Terms, shall compensate the Company for any loss that it suffers as a result.
10. Where requested by the Company, the User shall provide the Company with the information needed to identify the parties responsible for the instances of leaking trade secrets as described in Paragraph 9 hereinabove.
11. Participation of OBT as per these Terms is voluntary and shall not be construed as an establishment of employment, partner, or agent relations between the User and the Company.
12. Unless explicitly indicated in these Terms, no particulars of these Terms shall be construed as granting the right to use the Company’s name, trade name, trademarks, trade dress, or any other distinguishers in advertising, promotions, or any other commercial or marketing activities.
13. The User shall understand and diligently observe the stipulations of this article. Where the User violates any of the stipulations of this article, the Company can opt for recourse to any and all civil and criminal procedures afforded by the relevant legislation to hold the violating User liable and to demand compensation.
14. In instances where this article and these Terms are in conflict, this article shall prevail.
This Terms of Service has been translated into other languages for the convenience of the players. In case of any discrepancies between the English version and the other versions, the English version shall prevail. However, Korean Terms of Service shall prevail for Korean players.

Privacy Policy

Effective Date: 2025.02.21.
1. Introduction
KRAFTON, Inc. and/or its affiliates (“we”, “Company” or “us”) keep and process information about you (“you”, “user”, or “player”). We comply with all applicable laws related to personal information and strive to protect the rights of individual players by adopting this Privacy Policy (“Policy”) in accordance with relevant laws and regulations. This Privacy Policy describes how we collect and use personal information about you during and after your relationship with us. We provide a various video games and game services including “PUBG: BLINDSPOT”, the official site and service related to the Game(i.e. survey, payment service, esports, or customer service) (“Service(s)”) to players
We will occasionally update this, Policy. When we do, we will revise the effective date above. While we will periodically inform you of this Policy or any material changes to it, your continued use of our Services after such changes means you accept the Policy as revised. We encourage you to periodically review this Policy to stay informed about how we collect and process your personal information. From time to time, we may ask you to confirm your acceptance of this Policy when we offer our Services.
2. What Information Do We Collect
We will collect the following categories of information that may directly or indirectly identify or describe you or your device or information that may be reasonably capable of being associated with or reasonably linked to you or your device. The information you provide to us may differ depending on the circumstances. For example, these include:
a. Identifiers, such as SteamID64, nickname, IP address, email address, gender, language, etc.,
b. Internet or other electronic network activity information, such as browsing behavior while using our Services (i.e. device model, OS version, MAC address, device ID, etc.), and
c. Game information, such as information about crash report and system activity details (game setting, play date/time, etc.).
We use this data to operate and improve our Services. Some of this information is collected through our use of cookies and related online tools/technologies. See our “Cookies and Related Technologies” section below for more information.
3. How We Use Your Information
We use the collected information for a variety of purposes, primarily, to provide the Services to users like you and to improve the quality of our Services. These include:
1) To operate and provide our Services;
2) To develop new services, improve the quality of our Services, and fix bugs;
3) To detect and act upon the illegal or unauthorized use of our Services;
4) To manage inquiries and requests from you;
5) To provide advertising information and other information on marketing, and conduct promotional events and surveys;
6) To track usage patterns, analyze trends of users, and calculate statistics on Services;
7) To prevent, detect, identify, investigate, and respond to potential or actual claims, liabilities, prohibited behavior, cheating, hacking or criminal activity; and
8) To comply with and enforce legal requirements, agreements, and policies.
Most of the time, our processing of your personal information is necessary to respond to you or process your request. We may also process your information to comply with a relevant legal obligation. From time to time, we may ask for your consent to use your information for specific reasons. Where consent was provided and is required, you may withdraw your consent at any time by contacting us at the address provided in this Policy.
4. How We Share Your Information
We share certain personal information with third parties to provide our Services to you, including service providers that process personal information on behalf of us to provide our Services to you, like customer support and to manage our community. Some examples of these third parties are provided below.
1) cloud computing service providers to provide cloud storage services;
2) marketing platforms and providers of analytics services relating to user behavior, in order to tailor the Service and to conduct marketing activities;
3) online survey service providers in order to improve Services;
4) customer service providers to answer users’ inquiries;
5) third-party platform providers to provide game; and
6) third-party program restriction provider to block cheating tools and unauthorized program.
We may share your information where such disclosure is essential to comply with a legal obligation or a lawful data access request, pursuant to a merger or acquisition, or where you have otherwise provided your consent or at your direction.
5. Cookies and Related Technologies
We use cookies, and other technologies to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes. Approved third parties may also set cookies and related technologies when you use our Services.
1) Cookies
Cookies are small files downloaded to your computer (if your browser is enabled to accept cookies) to track movements within websites and to customize your experience within the website. Most Internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or “Help” screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some portions of our websites may not function properly.
We do not control cookies in third party ads, and you are encouraged to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology. Ads appearing on our websites may be delivered to you by third-party advertising companies. These companies may use information about your visits to our websites in order to provide advertisements to you and other sites about goods and services that may be of interest to you.
2) Website/Apps Analytics
We use analysis services on this site or apps to allow us to record information on the use of this Site and to constantly improve our offering.
This Site and the App uses Google® Analytics and related technologies, analysis services offered by Google Inc. (“Google”). We may use the following advertising functions of Google® Analytics and collect personal information as provided by Google, and you may withdraw your consent by deactivating such functions in Google’s advertising settings: Remarketing by using Google® Analytics; Google® Display Network Exposure Report; Google® Analytics Demographics and Interests Report; and Integrated service allowing the collection of data through Google® Analytics by using advertising cookies and anonymous IDs. More information about Google’s own privacy policy can be found athttps://www.google.com/policies/privacy. If you wish to opt-out from your information or data being used by Google Analytics, you may download the Google Analytics Opt-out Browser Add-on available here: https://tools.google.com/dlpage/gaoptout
6. International Data Transfers
Your personal information will be stored and processed on our secure servers. The access to your personal information is limited to our employees’, agents and contracted third party, who are bound by strict confidentiality agreements and have access only on a business need to know basis. No one can access your personal information without our approval. However, we may electronically transfer your data, secured through multiple layers of security, communicated using leading encrypted technologies, to contracted third party service providers, who may be in different country or regions to operate the game service and/or to meet any legal requirements. The legal basis for such processing is compliance with a legal obligation to which we are subject to or are legitimate interests, such as exercise or defense of legal claims.

7. Retaining and Deleting Personal Information
In principle, we will remove your personal information without delay after the purpose of collecting personal information is achieved. Personal information stored in physical form will be shredded or incinerated, and personal information stored electronically will be removed using technical measures in a way that the information cannot be reproduced. However, we may retain your personal information even after you have closed your account with us or we have ceased providing Services to you, if retention of your personal information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or any other agreement we may have with a user.
8. Our Policy Concerning Children
We do not knowingly collect, use or share any sensitive and personal information about underage users(age rating depends on the country where you reside) without verifiable parental consent or as permitted by law. If you are a parent or guardian and you believe your child has provided us with the information, you can contact us and request your child's information to be deleted from our system.
9. Links and Third-Party Services
If you click on a link to a third-party website, including, without limitation, an advertisement, you will leave our website and go to the website you selected. Because we cannot control the activities of third parties, we cannot guarantee that they will adhere to the same privacy and security practices as we do. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third-party website that is linked to our Services, you should consult that site’s privacy policy before providing any personal information.
10. Security of Your Information
We have put in place appropriate security measures to prevent your personal information from being accidentally leaked, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, etc. who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality. We have put in place safety procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
11. Your Privacy Rights
Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your personal information, and to request access to, rectification, erasure, and portability of your own personal information. To make a request concerning your rights or if you have any other question, please contact us by sending an email to the address specified in the “13. Contact Us” section. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
12. Amendments
We may amend, at our discretion, any portion of this Policy at any time by posting or displaying the amended Policy on our Site. You will be deemed to have accepted such amendments by continuing to use the Service, so please review it frequently.
13. Contact Us
If you have any questions about this Policy, or your dealings with our services, please contact us by using one of the following communication channels.
- Email Address: Arc_CS@krafton.com
Appendix. SUPPLEMENTAL TERMS – JURISDICTION SPECIFIC
This portion of our Policy applies to residents of the jurisdictions indicated below. In the event of a conflict between the Policy and this section, this section supersedes and controls.
1. United States
1) Privacy Rights for United States Users
Several U.S. states provide their residents with rights to:
a. Confirm whether we process their personal information;
b. Access and delete certain personal information;
c. Take their data from one location to another (data portability);
d. Opt-out of personal data processing for targeted advertising and sales;
e. Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose;
f. Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise any of these rights submit a request form send us an email to Arc_CS@krafton.com. To appeal a decision regarding a consumer rights request, follow the instructions in the written notice we will provide to you.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: (e-mail: Arc_CS@krafton.com). However, please know we do not currently sell data triggering that statute’s opt-out requirements.
2) California
If you are a California resident, you may have additional rights as detailed below. Within the preceding 12 months, we have collected or disclosed the following categories of personal information about you:
a. Identifiers, such as SteamID64, nickname, email address, etc.
- How collected: When you access or play our Game or Services, we collect this directly from you.
- How disclosed: With our affiliates and service providers (e.g., block cheating tool service provider, cloud storage service provider, marketing platform service provider, online survey service provider).
b. Characteristics of protected classifications such as gender, language, nationality, etc.
- How collected: When you access or play our Games or Services, we collect this directly from you.
- How disclosed: With our affiliates and service providers (e.g., block cheating tool service provider, cloud storage service provider, marketing platform service provider, online survey service provider).
c. Internet or other similar network activity, such as browsing behavior while using our Games and Services (e.g., device model, OS version, MAC address, device ID, game information, etc.)
- How collected: When you access or play our Games or Services, we collect this automatically.
- How disclosed: With our affiliates and service providers (e.g., block cheating tool service provider, cloud storage service provider, marketing platform service provider, online survey service provider).
d. Geolocation information obtained by IP address.
- How collected: When you access or play our Games or Services, we collect this automatically.
- How disclosed: With our affiliates and service providers (e.g., block cheating tool service provider, cloud storage service provider, marketing platform service provider, online survey service provider).
We determine the retention period for each of the categories of personal information listed above based on our business or commercial purposes for obtaining the information, our legal or regulatory requirements applicable to such information, and in relation to litigation or to protect our rights.
- Your California Privacy Rights
You may exercise the following rights at any point in time in connection with your personal information. To exercise such rights, please email us at Arc_CS@krafton.com. Please note that at least your email address will be required to submit a request, and additional information may be required so we can verify you. If you exercise your rights via email, you must specify the right(s) you wish to exercise.
We will verify your identity and respond to your request within 45 calendar days. If necessary, we may take up to an additional 45 days to respond, for a maximum total of 90 days from the day the request is received, in which case we will notify you to explain the reason for the delay.
a. Right to Know & Right to Access
You have the right to request the following information from us up to two times within a 12-month period:
- the categories of personal information that we have collected from you over the past 12 months, and the specific pieces of personal information we have collected from you;
- the categories of sources from which personal information was collected;
- the business or commercial purposes for which personal information is collected;
- the categories of personal information that we have disclosed for a business purpose or sold during the past 12 months, and
- the categories of third parties to whom the information was disclosed or sold (if applicable).
b. Right to Delete
You have the right to request that the personal information collected from you be deleted.
c. Right to Correct
You have the right to correct your personal information. You can edit your personal information via the in-game “Setting” menu or email to Arc_CS@krafton.com.
d. Right to Non-Discrimination
You have the right not to be discriminated against for exercising these privacy rights.
e. Right to opt-out of Selling and Sharing
You have the right to opt-out of the selling and sharing of your personal information as defined by California law by requesting that your personal information not be sold or shared in any form. With respect to targeted advertising, you can control the sharing of your personal information for targeted advertising purposes through our website by opting out from advertising cookies through the cookie banner.
HOWEVER, WE HAVE NOT “SOLD” PERSONAL INFORMATION TO THIRD PARTIES AS THAT TERMS IS DEFINED BY THE CCPA WITHIN THE PAST 12 MONTHS. ALSO, WE HAVE NOT “SHARED” PERSONAL INFORMATION WITH THIRD PARTIES FOR THE PURPOSE OF CROSS-CONTEXT BEHAVIORAL ADVERTISING.
f. Rights for California Minors
Minors under the age of 16 have the right to request the deletion, correction or copies of information publicly posted by you, such as on forums or bulletin boards.
g. Shine the Light
You have the right to request the categories of the personal information that we disclosed to third parties for their direct marketing purposes during the past 12 months and information on the relevant third parties. Furthermore, you may also request that your personal information not be disclosed to third parties for their direct marketing purposes.
h. Limit Use and/or Disclosure of Sensitive Personal Information
You have the right to limit our use of your sensitive personal information. However, WE DO NOT USE YOUR SENSITIVE PERSONAL INFORMATION for purposes that require us to offer this limitation option. If we collect your sensitive personal information, we will get your consent.
- Authorized Agent
You may designate another person or entity (“authorized agent”) to act on your behalf in connection with your request for rights that are guaranteed by the CCPA. An authorized agent is a natural person or business entity registered with the Secretary of State to conduct business in California that you have authorized to act of your behalf to make a request to know or to delete.
In order to use an authorized agent for your request, we require that you provide signed permission to your agent. Your authorized agent can submit a request to know or delete by sending an email to Arc_CS@krafton.com. If you contact us, we can offer you an authorized form for your agent to submit.
The above requirement does not apply should your agent have power of attorney pursuant to Probate Code sections 4000 to 4465. Please note that we may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf. Under the CCPA, your agent is responsible for implementing and maintaining reasonable security procedures and practices to protect your information and use your personal information only for the purpose of fulfilling your request.
If you have any questions about this Policy, or about exercising your rights described above, you can contact us by email at Arc_CS@krafton.com.
2. EEA and UK
If you are in the European Economic Area (EEA) or the UK, you may lodge a complaint with an applicable data protection authority for your country or region where an alleged infringement of applicable data protection law occurs. To contact our representative in EU or UK, please use the form available here: https://verasafe.com/public-resources/contact-data-protection-representative.
a. EU’s representative information: VeraSafe Netherlands BV, located at Keizersgracht 555, 1017 DR Amsterdam, Netherlands
b. UK’s representative information is VeraSafe United Kingdom Ltd., located at 37 Albert Embankment, London SE1 7TL, United Kingdom
1) International Data Transfer
If we transfer your data outside of the EEA to a country that is not recognized by the European Commission as ensuring an adequate level of data protection, we endeavor to apply suitable measures to safeguard your personal data in accordance with applicable data protection and privacy laws. These safeguards may include data transfer agreements implementing the latest standard contractual clauses (a form of data transfer agreement pre-approved by the European Commission as providing adequate safeguards for personal data). You may ask for a copy of such appropriate measures by contacting us as set out in this Policy. We otherwise transfer personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest in a manner that does not outweigh your rights and freedoms.
2) Your Privacy Rights
You have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with may be that of your habitual residence, where you work, or where we are established.