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Document Version: V6
Publication Date: 2025-12-10
Last Updated: 2026-9-28
Effective Date: 2026-9-28
Preamble
Welcome to Partylaugh, a game and online service developed by LOVE SIDE OF SUN CO., LTD (hereinafter “we,” “us,” or “the Company”) and made available through the Steam platform (together, the “Game” or the “Service”). Before you register, install, access, or otherwise use the Game or any related service, please read this Agreement carefully, especially the provisions on personal information and privacy, protection of minors, virtual items, automatic updates, limitation of liability, and dispute resolution.
By clicking “Agree,” installing or launching the Game, or continuing to use the Service, you acknowledge that you have read, understood, and accepted all terms of this Agreement. If you do not agree to any part of this Agreement, you should not install or use the Game and should stop using the Service, including by using Steam’s refund tools or account settings where applicable.
If you are considered a minor under the laws of your country or region (for example, under 18 years of age in many jurisdictions; under 13 under the U.S. Children’s Online Privacy Protection Act (COPPA); or under 16 in certain EU/EEA countries), you may only use the Game after your parent or legal guardian has read, understood, and agreed to this Agreement, and your parent or legal guardian will be responsible for your use of the Game. If your parent or legal guardian does not agree to this Agreement, you must not use the Game.
Definitions and License Grant
1. “Virtual Items” means game content or entitlements that exist in digital form and are used within the Game or related services, including, without limitation, levels, characters, cosmetic appearances, items, points, unlocks, downloadable content, and any other in-game features or services made available by the Company. Virtual Items do not represent any ownership interest in real world money or property, unless otherwise required by applicable law.
2. Subject to your continued compliance with this Agreement and applicable law, the Company grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to install and use the Game on supported platforms through a valid Steam account, solely for your own non commercial entertainment purposes.
3. You obtain only a limited license to use the Game software and game content; no intellectual property rights, ownership rights, or any other rights are transferred to you. All rights in and to the Game and all related code, images, music, storylines, characters, artwork, trademarks, data, documentation, and other content are owned by the Company and/or its licensors.
4. Unless expressly permitted by applicable law, you may not reverse engineer, decompile, disassemble, modify, translate, create derivative works from, data mine, or otherwise technically analyze the Game, nor may you remove or alter any copyright, trademark, or other proprietary notices.
Account Registration, Security, and Minors
1. You must provide true, accurate, and complete information as requested by Steam and the Company, and keep such information up to date. Where age or identity verification is required by law or platform policy, you must cooperate honestly; otherwise, the Company and/or Steam may restrict, suspend, or terminate your access to the Game and related services.
2. If a minor uses the Game, they may do so only with the permission and under the supervision of their parent or legal guardian, and in compliance with any mandatory rules governing minors’ use of online services in their country or region (where applicable). The parent or legal guardian is responsible for all actions of the minor in connection with the Game and for any consequences arising therefrom.
3. You are responsible for keeping your Steam account, password, two factor authentication credentials, and the devices you use secure. Any loss arising from your failure to safeguard your account, from sharing your account, or from any other misuse or unauthorized use of your account (including loss of Virtual Items, game progress, or purchase records) will be borne by you, and the Company will not be liable for such loss except to the extent required by mandatory applicable law.
4. If you become aware of any unauthorized use of your account or any other security issue, you should promptly notify us via Steam support and/or the Company’s support channels so that we can take appropriate measures. If you delay notifying us or fail to take reasonable protective steps, you will be responsible for any additional loss that results.
Protection of Minors
1. We are committed to providing a safe and age appropriate experience for all players, including minors. In line with applicable laws and platform policies, we may implement reasonable measures to help protect minors, such as age rating notices, parental controls, or feature access limitations where appropriate.
2. In countries or regions where the law or platform rules require parental or guardian consent or authorization, we (or Steam) may reasonably request confirmation of such consent. If the necessary confirmation cannot be obtained, we may restrict a minor’s access to some or all features of the Game.
3. Parents and legal guardians should actively monitor and manage a minor’s playtime and spending, and help them balance games with study and everyday life. Where we reasonably suspect misuse, abnormal spending, or other inappropriate use, we may, in accordance with applicable law and this Agreement, apply additional restrictions to the relevant account.
4. If you are a minor, you may use the Game only with the knowledge and consent of your parent or legal guardian. We encourage parents and legal guardians to review a minor’s use of the Game regularly and make use of any parental control tools offered by platforms or devices.
User Conduct Rules
1. To create a safe, friendly, and fair environment for all players—including minors and families—you are responsible for any content you publish, transmit, or display in connection with the Game and related services, and you agree not to engage in, or contribute to, any of the following, by way of example:
• Content or conduct that violates any applicable law, regulation, or regulatory requirement.
• Content or conduct that includes hatred, discrimination, harassment, threats, or abuse directed at any person or group, including but not limited to attacks based on race, ethnicity, nationality, religion, gender, sexual orientation, age, or disability.
• Content that promotes or glorifies extreme violence, self-harm, suicide, terrorism, criminal activity, or other seriously harmful behavior.
• Content that is pornographic, sexually explicit, overly gory, or otherwise inappropriate for minors.
• Defaming, insulting, or spreading malicious rumors about others, or infringing any person’s privacy, reputation, likeness rights, intellectual property rights, or other lawful rights and interests.
• Publishing fraudulent information, false or misleading content, or engaging in any form of scam or fraudulent activity.
• Any other content or behavior that the Company reasonably considers inappropriate, harmful to the game environment, unfair, or detrimental to the experience of other players.
2. You must not engage in any conduct that violates applicable laws or regulations, Steam platform terms or policies, or the rules of this Game, including but not limited to:
• Using the Game or related services to publish, display, or distribute any harassing, hateful, discriminatory, abusive, obscene, threatening, or defamatory content.
• Sharing or distributing violent, pornographic, terror-related, false, misleading, malicious, or otherwise inappropriate content.
• Using or assisting in the use of cheats, bots, unauthorized software or hardware, scripts, or other automation tools to gain an unfair advantage or to disrupt or impair the normal operation of the Game.
• Exploiting bugs, design flaws, or other vulnerabilities for profit or in a way that undermines game balance or fairness.
• Collecting, storing, disclosing, or otherwise misusing other users’ personal information without a valid legal basis or the necessary consent or authorization.
3. To protect community order and the lawful rights of other players, we may, where appropriate, take reasonable administrative measures against your account, including but not limited to chat restrictions, limiting certain features, suspending or terminating your access to multiplayer or some/all parts of the Service, and removing or blocking related content. Where necessary or required by law, we may also report relevant conduct to the platform provider or competent authorities.
4. If you violate this Article or any other part of this Agreement, the Company may, depending on the seriousness of the circumstances and without prejudice to any mandatory legal obligations, take one or more of the following actions without any obligation to compensate you:
• Issue a notice or warning.
• Temporarily or permanently ban your account, or restrict some or all features.
• Delete, freeze, or adjust Virtual Items, game data, or points associated with the violation.
• Terminate this Agreement and cease providing the Game and related services to you.
• Report the matter to the platform provider or relevant authorities and cooperate with any investigation or enforcement action, to the extent permitted by law.
5. You acknowledge and agree that the Company may, within a reasonable scope, implement anti-cheat, anti-hacking, and fair play measures, including automated detection, logging, and analysis of the Game client, operating environment, and in game behavior, in order to identify and prevent cheating, hacking, and exploitation of vulnerabilities. To achieve these purposes, we may collect and process necessary information in compliance with applicable privacy and data protection laws. If you violate fair play rules or are determined to be engaging in cheating or related behavior, this may result in warnings, penalties, temporary or permanent account bans, and partial or complete loss of Virtual Items or other game progress.
Virtual Items and Service Changes
1. Virtual Items have no real world monetary value and, unless required otherwise by applicable law, may not be used as a substitute for real money, property, or any other form of consideration, and may not be used for gambling or similar activities. Any trading, gifting, or transfer of Virtual Items between users may only be carried out through official features that the Company makes available and expressly permits from time to time. Any Virtual Item transactions or exchanges conducted outside of such authorized channels are prohibited and may result in restrictions on, or removal of, the relevant account and Virtual Items.
2. The Company may from time to time make changes to game content and Virtual Items, including, without limitation, adding or removing features, adjusting values, changing acquisition methods, or discontinuing certain content. Subject to applicable law and platform policies, we may implement such changes as reasonably required for operational or balance purposes. Where a change would materially and adversely affect existing user entitlements, we will provide advance notice in a reasonable manner, for example by posting a notice on the Game’s Steam store page, our official website, or within the Game.
3. Unless otherwise required by applicable law or Steam’s refund policies, purchases of digital content and Virtual Items related to the Game are deemed fulfilled once delivered and are, in principle, non refundable in cash or any form of real world compensation.
4. To provide security updates, bug fixes, compatibility improvements, content updates, or to maintain online services, the Game may download, install, or require you to install updates through Steam, your operating-system platform, or related services. Some updates may be required to continue accessing online features. We will use reasonable efforts to avoid unnecessarily affecting your game progress or settings, but we do not guarantee that older versions will remain able to access online services.
Personal Information and Privacy
1. The Company complies with applicable data protection and privacy laws, which may include, where relevant, the EU General Data Protection Regulation (GDPR), the UK GDPR and Data Protection Act 2018, the California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Japan’s Act on the Protection of Personal Information (APPI), Korea’s Personal Information Protection Act (PIPA), and China’s Personal Information Protection Law, among others. Our separate Privacy Policy, which forms part of this Agreement, sets out in detail how we handle personal data, including the types of data we collect, how we use and share it, and how long we retain it.
2. We collect and use your personal information only where lawful, fair, and necessary, for purposes such as providing and improving the Game, account management, security, anti-cheat and anti fraud measures, payments, and compliance with legal obligations. We will not process your personal information in ways that are incompatible with these purposes.
3. Where it is necessary to transfer your personal information to servers or service providers located outside your country or region in order to provide the Game and related services, we will use appropriate legal mechanisms under applicable data protection laws and apply reasonable technical and organizational measures to safeguard your data.
4. To the extent required by applicable law, you may have certain rights in relation to your personal information, such as the rights of access, rectification, erasure, restriction of processing, data portability, and objection, and, where applicable, rights that may be exercised by a parent or legal guardian on behalf of a child or minor. You can exercise these rights by contacting us using the details provided in the Privacy Policy.
5. If a personal data incident occurs that is likely to affect your rights or interests, we will notify you and, where required, the relevant supervisory authorities within the time limits set by law, and we will take reasonable steps to mitigate any adverse impact.
6. The Game’s multiplayer features are supported jointly by the Company and third party service providers. These include, without limitation, account, friends, and party features provided by the Steam platform, and online connectivity and backend services provided by Microsoft PlayFab or other server providers. Data related to accounts, friends, and communications is generally processed and stored by Steam or the relevant platform under their own privacy policies. Technical data related to multiplayer sessions, matchmaking, and server operation may be processed by the Company and its service providers. Unless otherwise described in the Privacy Policy, we will not use such information beyond what is reasonably necessary to enable multiplayer functionality, security monitoring, anti-cheat measures, and other related purposes.
Refunds, Withdrawal Rights, and User Claims
1. Refunds for purchases of the Game, downloadable content, or other digital content made through Steam are governed by Steam’s then-current refund policy and any mandatory consumer-protection law that applies to you. Steam’s general refund rules and eligibility criteria may change; please refer to the Steam Support pages for the current terms.
2. If you are located in the EU or the UK, you may have statutory withdrawal or cooling-off rights. The scope, duration, and expiry of those rights for digital content are determined by applicable law and by the notices and acknowledgements presented by Steam during the purchase, download, or access process. Nothing in this Agreement limits mandatory consumer rights.
3. You may submit requests or claims relating to purchases, refunds, technical issues, or your account through Steam’s official support channels. The Company will cooperate with Steam to address your request within a reasonable time. Nothing in this Agreement is intended to exclude or limit any mandatory consumer rights you may have under applicable law.
Account Closure, Data Deletion, and Retention
1. Subject to Steam’s policies and applicable legal requirements, you may request to stop using the Game or to close your account through Steam or any channels the Company makes available.
2. Once account closure is completed, the Company will delete or anonymize personal data related to the Game within a reasonable period, in accordance with applicable laws, except where we are required to retain certain data for a legally mandated retention period or where retention is necessary to resolve disputes or to meet tax, audit, or law enforcement cooperation obligations.
3. After the closure or deletion process is complete, Virtual Items, game progress, and other digital content associated with the account may not be restorable, unless required by applicable law or expressly promised otherwise by the Company.
Disclaimers and Limitation of Liability
1. To the maximum extent permitted by applicable law, the Game and related services are provided on an “as is” and “as available” basis, and the Company makes no express or implied warranties that they will be continuously available, error free, fully compatible, or meet your particular expectations or requirements.
2. To the extent permitted by law, the Company is not liable for service interruptions, delays, data loss, or loss of Virtual Items caused by: force majeure events (including but not limited to natural disasters, war, terrorism, acts of government, or judicial or administrative orders), failures of public networks or third party services, power outages, third party software or hardware issues, or problems with your own device or network, except where applicable law requires otherwise.
3. While we strive to provide a stable online experience, we do not guarantee that access to or use of the Game will be uninterrupted or entirely free of errors at all times. Scheduled maintenance, server overload, technical faults, or other events beyond our reasonable control may result in interruptions, delays, or loss of progress. To the maximum extent permitted by law, we are not liable for losses arising from such events.
4. This Article does not apply to liability for personal injury caused by the Company’s willful misconduct or gross negligence, or to any other liability that cannot be excluded or limited under applicable law. Subject to the foregoing, and to the extent permitted by law, the Company’s total aggregate liability to you in connection with the Game, if any, will generally not exceed the amount you have actually paid to the Company for the Game during the 12 months immediately preceding the event giving rise to the claim.
5. Some countries or regions do not allow the exclusion or limitation of implied warranties, or of liability for indirect or incidental damages. In such jurisdictions, parts of this Article may not apply to you, and your rights will instead be determined by the mandatory consumer protection laws of your country or region.
Changes, Termination, and Notices
1. To reflect changes in laws, regulations, or the services we provide, the Company may revise or update this Agreement from time to time. For material changes, we will provide notice in an appropriate manner—such as via a Steam announcement, our official website, or in game notifications—and the revised Agreement will take effect from the date stated in the notice. Your continued use of the Game after that date will constitute your acceptance of the updated terms.
2. If you do not agree with the updated Agreement, you must stop using the Game immediately and, where eligible, you may request a refund through Steam or close your account.
3. If you seriously violate this Agreement or applicable law, or infringe the legitimate rights and interests of the Company or any third party, the Company may immediately terminate your access to the Game and related services, and may decide, at its discretion and in accordance with law, whether to retain or delete relevant data.
Governing Law and Dispute Resolution
1. Nothing in this Agreement is intended to exclude or limit any mandatory consumer protection, data protection, or child protection rights you may have under the laws of your country or region. To the extent this Agreement addresses such mandatory matters, the laws of your habitual residence or place of registration will take precedence.
2. For all other matters not governed by mandatory local law, this Agreement shall be governed by, and construed in accordance with, the laws of the country or region in which the Company has its principal place of business.
3. If any dispute arises between you and the Company in connection with the Game or this Agreement, the parties shall first attempt to resolve it amicably through customer support or email communication. If the dispute cannot be resolved in this way, you may, in accordance with applicable law, bring a claim before a court of competent jurisdiction or use any available dispute resolution mechanism (such as consumer mediation or regulatory complaint channels available in certain EU/UK jurisdictions). Nothing in this Article prevents you from asserting any rights you may have against Steam/Valve under the Steam Subscriber Agreement and applicable law.
Player Events and Competition Terms
1. When you participate in any event, tournament, or competition organized by the Company or by a third party approved by the Company, you must comply with the specific rules published by the relevant organizer.
2. Prizes, rankings, and the distribution of rewards or Virtual Items will be handled in accordance with those rules, and the organizer will have final authority to interpret and apply them.
3. To the extent permitted by law, if we reasonably determine that a participant has engaged in cheating, result manipulation, violation of event rules, or other improper conduct, we may disqualify that participant and revoke any related rewards.
Miscellaneous
1. If any provision of this Agreement is held by a competent authority to be invalid, unlawful, or unenforceable, that provision shall be ineffective only to the extent of such invalidity, illegality, or unenforceability, without affecting the validity and enforceability of the remaining provisions.
2. This Agreement constitutes the entire agreement between you and the Company with respect to the Game and supersedes any prior understandings relating to the Game, without prejudice to the separate Steam Subscriber Agreement between you and Steam/Valve. In the event of any conflict between this Agreement and the Steam terms, and where applicable law does not provide otherwise, the provision that is more favorable to you as a consumer shall prevail.
3. This Agreement may be made available in multiple language versions. In the event of any inconsistency or ambiguity between different language versions, and to the extent permitted by applicable law, the Chinese version shall prevail; however, this does not limit any mandatory protections you may have under the laws of your country or region.
Publication Date: 2025-12-10
Last Updated: 2026-9-28
Effective Date: 2026-9-28
Preamble
Welcome to Partylaugh, a game and online service developed by LOVE SIDE OF SUN CO., LTD (hereinafter “we,” “us,” or “the Company”) and made available through the Steam platform (together, the “Game” or the “Service”). Before you register, install, access, or otherwise use the Game or any related service, please read this Agreement carefully, especially the provisions on personal information and privacy, protection of minors, virtual items, automatic updates, limitation of liability, and dispute resolution.
By clicking “Agree,” installing or launching the Game, or continuing to use the Service, you acknowledge that you have read, understood, and accepted all terms of this Agreement. If you do not agree to any part of this Agreement, you should not install or use the Game and should stop using the Service, including by using Steam’s refund tools or account settings where applicable.
If you are considered a minor under the laws of your country or region (for example, under 18 years of age in many jurisdictions; under 13 under the U.S. Children’s Online Privacy Protection Act (COPPA); or under 16 in certain EU/EEA countries), you may only use the Game after your parent or legal guardian has read, understood, and agreed to this Agreement, and your parent or legal guardian will be responsible for your use of the Game. If your parent or legal guardian does not agree to this Agreement, you must not use the Game.
Definitions and License Grant
1. “Virtual Items” means game content or entitlements that exist in digital form and are used within the Game or related services, including, without limitation, levels, characters, cosmetic appearances, items, points, unlocks, downloadable content, and any other in-game features or services made available by the Company. Virtual Items do not represent any ownership interest in real world money or property, unless otherwise required by applicable law.
2. Subject to your continued compliance with this Agreement and applicable law, the Company grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to install and use the Game on supported platforms through a valid Steam account, solely for your own non commercial entertainment purposes.
3. You obtain only a limited license to use the Game software and game content; no intellectual property rights, ownership rights, or any other rights are transferred to you. All rights in and to the Game and all related code, images, music, storylines, characters, artwork, trademarks, data, documentation, and other content are owned by the Company and/or its licensors.
4. Unless expressly permitted by applicable law, you may not reverse engineer, decompile, disassemble, modify, translate, create derivative works from, data mine, or otherwise technically analyze the Game, nor may you remove or alter any copyright, trademark, or other proprietary notices.
Account Registration, Security, and Minors
1. You must provide true, accurate, and complete information as requested by Steam and the Company, and keep such information up to date. Where age or identity verification is required by law or platform policy, you must cooperate honestly; otherwise, the Company and/or Steam may restrict, suspend, or terminate your access to the Game and related services.
2. If a minor uses the Game, they may do so only with the permission and under the supervision of their parent or legal guardian, and in compliance with any mandatory rules governing minors’ use of online services in their country or region (where applicable). The parent or legal guardian is responsible for all actions of the minor in connection with the Game and for any consequences arising therefrom.
3. You are responsible for keeping your Steam account, password, two factor authentication credentials, and the devices you use secure. Any loss arising from your failure to safeguard your account, from sharing your account, or from any other misuse or unauthorized use of your account (including loss of Virtual Items, game progress, or purchase records) will be borne by you, and the Company will not be liable for such loss except to the extent required by mandatory applicable law.
4. If you become aware of any unauthorized use of your account or any other security issue, you should promptly notify us via Steam support and/or the Company’s support channels so that we can take appropriate measures. If you delay notifying us or fail to take reasonable protective steps, you will be responsible for any additional loss that results.
Protection of Minors
1. We are committed to providing a safe and age appropriate experience for all players, including minors. In line with applicable laws and platform policies, we may implement reasonable measures to help protect minors, such as age rating notices, parental controls, or feature access limitations where appropriate.
2. In countries or regions where the law or platform rules require parental or guardian consent or authorization, we (or Steam) may reasonably request confirmation of such consent. If the necessary confirmation cannot be obtained, we may restrict a minor’s access to some or all features of the Game.
3. Parents and legal guardians should actively monitor and manage a minor’s playtime and spending, and help them balance games with study and everyday life. Where we reasonably suspect misuse, abnormal spending, or other inappropriate use, we may, in accordance with applicable law and this Agreement, apply additional restrictions to the relevant account.
4. If you are a minor, you may use the Game only with the knowledge and consent of your parent or legal guardian. We encourage parents and legal guardians to review a minor’s use of the Game regularly and make use of any parental control tools offered by platforms or devices.
User Conduct Rules
1. To create a safe, friendly, and fair environment for all players—including minors and families—you are responsible for any content you publish, transmit, or display in connection with the Game and related services, and you agree not to engage in, or contribute to, any of the following, by way of example:
• Content or conduct that violates any applicable law, regulation, or regulatory requirement.
• Content or conduct that includes hatred, discrimination, harassment, threats, or abuse directed at any person or group, including but not limited to attacks based on race, ethnicity, nationality, religion, gender, sexual orientation, age, or disability.
• Content that promotes or glorifies extreme violence, self-harm, suicide, terrorism, criminal activity, or other seriously harmful behavior.
• Content that is pornographic, sexually explicit, overly gory, or otherwise inappropriate for minors.
• Defaming, insulting, or spreading malicious rumors about others, or infringing any person’s privacy, reputation, likeness rights, intellectual property rights, or other lawful rights and interests.
• Publishing fraudulent information, false or misleading content, or engaging in any form of scam or fraudulent activity.
• Any other content or behavior that the Company reasonably considers inappropriate, harmful to the game environment, unfair, or detrimental to the experience of other players.
2. You must not engage in any conduct that violates applicable laws or regulations, Steam platform terms or policies, or the rules of this Game, including but not limited to:
• Using the Game or related services to publish, display, or distribute any harassing, hateful, discriminatory, abusive, obscene, threatening, or defamatory content.
• Sharing or distributing violent, pornographic, terror-related, false, misleading, malicious, or otherwise inappropriate content.
• Using or assisting in the use of cheats, bots, unauthorized software or hardware, scripts, or other automation tools to gain an unfair advantage or to disrupt or impair the normal operation of the Game.
• Exploiting bugs, design flaws, or other vulnerabilities for profit or in a way that undermines game balance or fairness.
• Collecting, storing, disclosing, or otherwise misusing other users’ personal information without a valid legal basis or the necessary consent or authorization.
3. To protect community order and the lawful rights of other players, we may, where appropriate, take reasonable administrative measures against your account, including but not limited to chat restrictions, limiting certain features, suspending or terminating your access to multiplayer or some/all parts of the Service, and removing or blocking related content. Where necessary or required by law, we may also report relevant conduct to the platform provider or competent authorities.
4. If you violate this Article or any other part of this Agreement, the Company may, depending on the seriousness of the circumstances and without prejudice to any mandatory legal obligations, take one or more of the following actions without any obligation to compensate you:
• Issue a notice or warning.
• Temporarily or permanently ban your account, or restrict some or all features.
• Delete, freeze, or adjust Virtual Items, game data, or points associated with the violation.
• Terminate this Agreement and cease providing the Game and related services to you.
• Report the matter to the platform provider or relevant authorities and cooperate with any investigation or enforcement action, to the extent permitted by law.
5. You acknowledge and agree that the Company may, within a reasonable scope, implement anti-cheat, anti-hacking, and fair play measures, including automated detection, logging, and analysis of the Game client, operating environment, and in game behavior, in order to identify and prevent cheating, hacking, and exploitation of vulnerabilities. To achieve these purposes, we may collect and process necessary information in compliance with applicable privacy and data protection laws. If you violate fair play rules or are determined to be engaging in cheating or related behavior, this may result in warnings, penalties, temporary or permanent account bans, and partial or complete loss of Virtual Items or other game progress.
Virtual Items and Service Changes
1. Virtual Items have no real world monetary value and, unless required otherwise by applicable law, may not be used as a substitute for real money, property, or any other form of consideration, and may not be used for gambling or similar activities. Any trading, gifting, or transfer of Virtual Items between users may only be carried out through official features that the Company makes available and expressly permits from time to time. Any Virtual Item transactions or exchanges conducted outside of such authorized channels are prohibited and may result in restrictions on, or removal of, the relevant account and Virtual Items.
2. The Company may from time to time make changes to game content and Virtual Items, including, without limitation, adding or removing features, adjusting values, changing acquisition methods, or discontinuing certain content. Subject to applicable law and platform policies, we may implement such changes as reasonably required for operational or balance purposes. Where a change would materially and adversely affect existing user entitlements, we will provide advance notice in a reasonable manner, for example by posting a notice on the Game’s Steam store page, our official website, or within the Game.
3. Unless otherwise required by applicable law or Steam’s refund policies, purchases of digital content and Virtual Items related to the Game are deemed fulfilled once delivered and are, in principle, non refundable in cash or any form of real world compensation.
4. To provide security updates, bug fixes, compatibility improvements, content updates, or to maintain online services, the Game may download, install, or require you to install updates through Steam, your operating-system platform, or related services. Some updates may be required to continue accessing online features. We will use reasonable efforts to avoid unnecessarily affecting your game progress or settings, but we do not guarantee that older versions will remain able to access online services.
Personal Information and Privacy
1. The Company complies with applicable data protection and privacy laws, which may include, where relevant, the EU General Data Protection Regulation (GDPR), the UK GDPR and Data Protection Act 2018, the California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Japan’s Act on the Protection of Personal Information (APPI), Korea’s Personal Information Protection Act (PIPA), and China’s Personal Information Protection Law, among others. Our separate Privacy Policy, which forms part of this Agreement, sets out in detail how we handle personal data, including the types of data we collect, how we use and share it, and how long we retain it.
2. We collect and use your personal information only where lawful, fair, and necessary, for purposes such as providing and improving the Game, account management, security, anti-cheat and anti fraud measures, payments, and compliance with legal obligations. We will not process your personal information in ways that are incompatible with these purposes.
3. Where it is necessary to transfer your personal information to servers or service providers located outside your country or region in order to provide the Game and related services, we will use appropriate legal mechanisms under applicable data protection laws and apply reasonable technical and organizational measures to safeguard your data.
4. To the extent required by applicable law, you may have certain rights in relation to your personal information, such as the rights of access, rectification, erasure, restriction of processing, data portability, and objection, and, where applicable, rights that may be exercised by a parent or legal guardian on behalf of a child or minor. You can exercise these rights by contacting us using the details provided in the Privacy Policy.
5. If a personal data incident occurs that is likely to affect your rights or interests, we will notify you and, where required, the relevant supervisory authorities within the time limits set by law, and we will take reasonable steps to mitigate any adverse impact.
6. The Game’s multiplayer features are supported jointly by the Company and third party service providers. These include, without limitation, account, friends, and party features provided by the Steam platform, and online connectivity and backend services provided by Microsoft PlayFab or other server providers. Data related to accounts, friends, and communications is generally processed and stored by Steam or the relevant platform under their own privacy policies. Technical data related to multiplayer sessions, matchmaking, and server operation may be processed by the Company and its service providers. Unless otherwise described in the Privacy Policy, we will not use such information beyond what is reasonably necessary to enable multiplayer functionality, security monitoring, anti-cheat measures, and other related purposes.
Refunds, Withdrawal Rights, and User Claims
1. Refunds for purchases of the Game, downloadable content, or other digital content made through Steam are governed by Steam’s then-current refund policy and any mandatory consumer-protection law that applies to you. Steam’s general refund rules and eligibility criteria may change; please refer to the Steam Support pages for the current terms.
2. If you are located in the EU or the UK, you may have statutory withdrawal or cooling-off rights. The scope, duration, and expiry of those rights for digital content are determined by applicable law and by the notices and acknowledgements presented by Steam during the purchase, download, or access process. Nothing in this Agreement limits mandatory consumer rights.
3. You may submit requests or claims relating to purchases, refunds, technical issues, or your account through Steam’s official support channels. The Company will cooperate with Steam to address your request within a reasonable time. Nothing in this Agreement is intended to exclude or limit any mandatory consumer rights you may have under applicable law.
Account Closure, Data Deletion, and Retention
1. Subject to Steam’s policies and applicable legal requirements, you may request to stop using the Game or to close your account through Steam or any channels the Company makes available.
2. Once account closure is completed, the Company will delete or anonymize personal data related to the Game within a reasonable period, in accordance with applicable laws, except where we are required to retain certain data for a legally mandated retention period or where retention is necessary to resolve disputes or to meet tax, audit, or law enforcement cooperation obligations.
3. After the closure or deletion process is complete, Virtual Items, game progress, and other digital content associated with the account may not be restorable, unless required by applicable law or expressly promised otherwise by the Company.
Disclaimers and Limitation of Liability
1. To the maximum extent permitted by applicable law, the Game and related services are provided on an “as is” and “as available” basis, and the Company makes no express or implied warranties that they will be continuously available, error free, fully compatible, or meet your particular expectations or requirements.
2. To the extent permitted by law, the Company is not liable for service interruptions, delays, data loss, or loss of Virtual Items caused by: force majeure events (including but not limited to natural disasters, war, terrorism, acts of government, or judicial or administrative orders), failures of public networks or third party services, power outages, third party software or hardware issues, or problems with your own device or network, except where applicable law requires otherwise.
3. While we strive to provide a stable online experience, we do not guarantee that access to or use of the Game will be uninterrupted or entirely free of errors at all times. Scheduled maintenance, server overload, technical faults, or other events beyond our reasonable control may result in interruptions, delays, or loss of progress. To the maximum extent permitted by law, we are not liable for losses arising from such events.
4. This Article does not apply to liability for personal injury caused by the Company’s willful misconduct or gross negligence, or to any other liability that cannot be excluded or limited under applicable law. Subject to the foregoing, and to the extent permitted by law, the Company’s total aggregate liability to you in connection with the Game, if any, will generally not exceed the amount you have actually paid to the Company for the Game during the 12 months immediately preceding the event giving rise to the claim.
5. Some countries or regions do not allow the exclusion or limitation of implied warranties, or of liability for indirect or incidental damages. In such jurisdictions, parts of this Article may not apply to you, and your rights will instead be determined by the mandatory consumer protection laws of your country or region.
Changes, Termination, and Notices
1. To reflect changes in laws, regulations, or the services we provide, the Company may revise or update this Agreement from time to time. For material changes, we will provide notice in an appropriate manner—such as via a Steam announcement, our official website, or in game notifications—and the revised Agreement will take effect from the date stated in the notice. Your continued use of the Game after that date will constitute your acceptance of the updated terms.
2. If you do not agree with the updated Agreement, you must stop using the Game immediately and, where eligible, you may request a refund through Steam or close your account.
3. If you seriously violate this Agreement or applicable law, or infringe the legitimate rights and interests of the Company or any third party, the Company may immediately terminate your access to the Game and related services, and may decide, at its discretion and in accordance with law, whether to retain or delete relevant data.
Governing Law and Dispute Resolution
1. Nothing in this Agreement is intended to exclude or limit any mandatory consumer protection, data protection, or child protection rights you may have under the laws of your country or region. To the extent this Agreement addresses such mandatory matters, the laws of your habitual residence or place of registration will take precedence.
2. For all other matters not governed by mandatory local law, this Agreement shall be governed by, and construed in accordance with, the laws of the country or region in which the Company has its principal place of business.
3. If any dispute arises between you and the Company in connection with the Game or this Agreement, the parties shall first attempt to resolve it amicably through customer support or email communication. If the dispute cannot be resolved in this way, you may, in accordance with applicable law, bring a claim before a court of competent jurisdiction or use any available dispute resolution mechanism (such as consumer mediation or regulatory complaint channels available in certain EU/UK jurisdictions). Nothing in this Article prevents you from asserting any rights you may have against Steam/Valve under the Steam Subscriber Agreement and applicable law.
Player Events and Competition Terms
1. When you participate in any event, tournament, or competition organized by the Company or by a third party approved by the Company, you must comply with the specific rules published by the relevant organizer.
2. Prizes, rankings, and the distribution of rewards or Virtual Items will be handled in accordance with those rules, and the organizer will have final authority to interpret and apply them.
3. To the extent permitted by law, if we reasonably determine that a participant has engaged in cheating, result manipulation, violation of event rules, or other improper conduct, we may disqualify that participant and revoke any related rewards.
Miscellaneous
1. If any provision of this Agreement is held by a competent authority to be invalid, unlawful, or unenforceable, that provision shall be ineffective only to the extent of such invalidity, illegality, or unenforceability, without affecting the validity and enforceability of the remaining provisions.
2. This Agreement constitutes the entire agreement between you and the Company with respect to the Game and supersedes any prior understandings relating to the Game, without prejudice to the separate Steam Subscriber Agreement between you and Steam/Valve. In the event of any conflict between this Agreement and the Steam terms, and where applicable law does not provide otherwise, the provision that is more favorable to you as a consumer shall prevail.
3. This Agreement may be made available in multiple language versions. In the event of any inconsistency or ambiguity between different language versions, and to the extent permitted by applicable law, the Chinese version shall prevail; however, this does not limit any mandatory protections you may have under the laws of your country or region.